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The Kensington Hotel

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The Kensington Hotel
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394 Reviews from our TripAdvisor Community

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Showing 387: English reviews
San Mateo, California
Reviewed 4 weeks ago

Service is king or queen depending who is ruling - The Kensington Hotel exceeded my expectations on service. Starting with check in and the offer for a glass of champagne. The hotel is located in an odd corner at the local mall in Ann Arbor but seek this place out over the chains and you will not be disappointed.

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Helpful?
Thank Roger E
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Roger E, Thank you for your compliments regarding your recent stay with us at the Kensington! We’re so happy to hear our team exceeded your expectations, it’s what we strive for! Please visit us again next time you’re in Ann Arbor!

North Carolina
Reviewed 4 weeks ago

I spent two nights here at a professional meeting, and I can't think of anything that was lacking. My room was clean, comfortable, and attractive; the restaurant's offerings were good; the staff was courteous and helpful. I recommend this hotel confidently.

Review collected in partnership with this hotel
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Helpful?
1Thank NorthCarolinaMlp
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear NorthcarolinaMlp, Thank you for your recent review of your stay at the Kensington! We appreciate your feedback and look forward to seeing you again very soon!

Woonsocket, RI
Reviewed 4 weeks ago

I can't say enough good things about The Kensington Hotel! The facilities, lobby area, rooms and restaurant are beautiful, but the people employed there are the real jewels! I was traveling on business and the recent snow storm affecting the eastern seaboard caused delays and unsettled my travel plans. Larry in Guest Services went above and beyond to assist me!...

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Helpful?
1Thank pierannunz
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear pierannunz, Thank you so much for leaving such a positive review of your recent stay with us at the Kensington Hotel on State! We appreciate all of your wonderful feedback! We’ll be sure to pass your compliments on to the team (especially Larry!) We love our food in relish and are delighted you had an opportunity to experience it...

Boulder, Colorado
Reviewed 5 weeks ago

Great experience - we came to be near the Detroit Airport for a morning flight and had a great time. Clean hotel and great staff. Did not use the restaurant but it looked good. Right by Briarwood Mall and right off I-94

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Helpful?
1Thank colorado4ever
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Colorado4ever, Thank you for your review of your recent stay with us! We’ll pass along your compliments to the staff! See you next time!

Detroit, Michigan
Reviewed 22 March 2017

My wife and I stayed last weekend in Ann Arbor (actually just Friday afternoon through Saturday at 7pm) to visit our two college students. The hotel was full because of local storms knocking out power, but everyone we saw was content -- staff was very pleasant, guests in lobby standing around the fireplace were happy, complimentary water bottles were offered,...

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Helpful?
1Thank toplawyer
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Toplawyer, Thank you so much for leaving us such a positive review! We’re very glad to hear you and your family enjoyed your stay with us! We hope you visit us again next time you’re in town!

Mississauga, Canada
Reviewed 20 March 2017

We have stayed here a few times and always been very happy. Excellent customer service. Staff friendly and always ready to make our stay better. Recently renovated with modern clean look. Location great with mall across the street with all the popular stores and some good restaurants. Would recommend. Can be pricey when there's a football game in the Big...

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Helpful?
1Thank wendybabits
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear WendyBabits, Thank you for your review of the Kensington on State! We’re always happy to hear our guests are loving the renovation! We will pass along your compliments to the staff! See you next time!

Detroit, Michigan
Reviewed 19 March 2017

Enjoyed an overnight and half at the hotel. Eager and helpful front desk staff greeted us, a blazing fire in the busy lobby, and our lovely third floor room was just down the hall from a lounge with breakfast yogurt and fruit and beverages. It was quiet though I know the hotel was swamped with people who had no power...

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Helpful?
1Thank susan0186
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Susan0186, Thank you for such a positive review of your stay at the Kensington! We worked very hard to make all of our guests comfortable during the recent power outage, we’re very happy to hear you and your family enjoyed your stay! Please visit us again next time you’re in Ann Arbor!

Wasilla, Alaska
Reviewed 12 March 2017

We stayed here one night in March. The hotel and the grounds are really nice. We liked our room. It was clean and cozy. There is no continental breakfast, but free coffee is available in the lobby. The coffee was really good and they had toppings you could add. I thought that was a nice touch. The hotel restaurant was...

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Helpful?
Thank nattyj21
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear NattyJ21, Thank you for taking the time to leave a review of your recent stay at the Kensington Hotel! We’re delighted to hear you enjoyed our amenities and restaurant! We’re happy we could host you and your pet during your recent visit to Ann Arbor! We’ll pass along your compliments to the team! Looking forward to your next visit!

Glenview, Illinois
Reviewed 11 March 2017 via mobile

There is a lot of good about this hotel. Clean open feel. Excellent restaurant. Comfortable beds. Housekeeping is the big miss. They can't keep up on crowded weekends. Check-in delayed. Rooms not cleaned in a timely manner (it's 2:30 and still waiting with no with not a cart in sight). Only decaf coffee in the in-room coffee basket. Definitely more...

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Helpful?
Thank alison s
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear alison s, Thank you for your feedback regarding your recent stay with us at the Kensington Hotel. We’re so happy to hear you enjoyed our newly renovated restaurant, Relish! I’m very sorry for the inconvenience at check-in, I will be sure to discuss your concerns with my housekeeping team. I hope next time you’re in Ann Arbor, you’ll consider...

Nashville, TN
Reviewed 8 March 2017

There are many hotel options in this area, but I'm glad I found the Kensington. The rate is good... the rooms are clean... and the staff is attentive and helpful. The hotel has a fabulous restaurant and is across the parking lot from a large mall.

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Helpful?
Thank Molly66
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Molly66, Thank you for your recent review of the Kensington Hotel on State Street! We’re glad you found us, too! We’ll be sure to pass along your compliments to our housekeeping and front desk teams! Looking forward to your next visit!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Kensington Hotel is the premier destination in Ann Arbor for overnight accommodations, your next meeting, wedding, family gathering or staycation. Conveniently located just of of I-94 and State Street exit near Briarwood Mall. Come enjoy our recently renovated guest rooms and Union! ... more   less 

Additional Information about The Kensington Hotel

Address: 3500 South State Street, Ann Arbor, MI 48108-1632 (Formerly Kensington Court)
Region: United States > Michigan > Ann Arbor
Price Range: €100 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Kensington Hotel 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Kensington Court Ann Arbor
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington Hotel staff and other travellers.
2 questions
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Goodyear, Arizona
Detroit, Michigan

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Questions? Get answers from The Kensington Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gosh...think before you book...”
sesshi101, 12 Apr 2017 | Read review
“Book early for football season!”
GeneW_13, 10 Apr 2017 | Read review
“Executive rooms have wonderful lounge area w/ continental breakfast! Rooms have good sized refrigerator with coffee makers.”
pierannunz, 27 Mar 2017 | Read review
“The pool and lobby are on the first floor - street level.”
toplawyer, 22 Mar 2017 | Read review
“They have rooms for pets but limited so book early.”
wendybabits, 20 Mar 2017 | Read review
5 of 5