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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Al Habtoor Palace is a proud member of Legend Collection by Preferred Hotels & Resorts. Situated along the banks of the Dubai Water Canal, Al Habtoor Palace, is rich in urban amenities and Beaux-Arts architecture, with 234 lavish guest rooms including 52 opulent suites with the flagship Sir Winston Churchill Suite and the Middle East’s first Bentley Suite, pools, a state-of-the-art event space. All guestrooms and suites feature luxuriant comfort and each of them includes a spacious bathroom, a walk in closet, a 48- inch screen TV and a minibar. Complimentary WI-FI is available in the rooms and public areas. 8 distinctive dining venues, including award-winning World Cut Steakhouse and BQ - French Kitchen & Bar, a modern interpretation of a French brasserie. With its personalized Butler Service and a palatial experience, guests will be spoilt for choice with exclusive access to facilities and services available across Al Habtoor City, including La Perle.
Sheikh Zayed Road Al Habtoor City, Dubai United Arab Emirates
Name/address in local language
Al Habtoor Palace Dubai
4.9 reviews
Getting there
Good for walkers
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Al Habtoor Palace - Preferred Hotels & Resorts emerges as a beacon of luxury, with guests consistently lauding the hotel's attentive service and opulent atmosphere. Live music and elegant furnishings contribute to its grandeur, making the stay memorable. The hotel's amenities, especially the diverse food options, add to the lavish experience, although some guests find the dining costs steep.
Rooms are celebrated for their size and luxury, with cleanliness being a standout across the property. Its prime location near major attractions further cements its appeal, despite occasional noise and the rare hint of cigarette odor.
Location
Convenient
Atmosphere
Luxurious
Rooms
Luxurious
Value
Exceptional
Cleanliness
Immaculate
Service
Attentive
Amenities
Opulent
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Al Habtoor Palace garners high regard for its exceptional amenities, including spotless, well-appointed rooms and a range of breakfast choices, as well as a pool area that guests find inviting. The hotel's vibrant atmosphere, complete with live music and engaging poolside entertainment, is frequently celebrated by visitors. Guests laud the hospitable service, noting the staff's attentiveness my butler Prem always there to assist me with a adotable smile and the meticulous cleanliness of the property.
While the rooms receive accolades for their cleanliness and amenities, Travelers appreciate the value offered, despite some limitations on food variety and the hotel's location was best of all.
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Date of stay: November 2024
Value
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Location
Cleanliness
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Trip type: Travelled as a couple
Room Tip:Metro is near by
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 30 Nov 2024
Dear Ben, Greetings from Al Habtoor Palace Dubai! Thank you for sharing your experience with us. It’s fantastic to hear that you enjoyed our exceptional amenities, including the pristine rooms and inviting pool area. Knowing that the vibrant atmosphere—with live music and engaging poolside entertainment—contributed to your stay brings us great joy. We sincerely appreciate your kind words about Prem, whose attentive service and warm demeanor embody our commitment to hospitality. Your feedback regarding the food variety and location is invaluable, and we will certainly take it into account as we work to enhance our offerings. We eagerly await the opportunity to welcome you back for another memorable stay filled with remarkable experiences! Dedicated to Excellence, Stefan Radstrom General Manager
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Blessed to be able to visit Dubai often and on this occasion chose Habtoor palace. Very impressed with the hotel . Beautiful decor and style and reminded me of staying at the Dorchester in London a few years ago . Old world charm accompanied by first class customer service , from all members of the staff . Courteous, polite and couldn’t do enough for their guests . The rooms were large with beautiful bed linen and every amenity you could want , plus the marble bathroom with the huge tub was just exquisite and they provide the most sumptuous white , softest, bath robes I have ever had in any hotel I have ever visited . House keeping kept the room immaculate , as was the rest of the hotel . I enjoyed the roof top pool with equally as good service of food and drinks , the spa was lovely and breakfast every morning in the BQ kitchen , on the first floor , was just phenomenal. There was every type of food you could want , from buffet style to perfectly cooked eggs Benedict and French toast, at your request . Iv never been so impressed with breakfast , such top quality food and a huge variety . Well done to the chefs , who clearly work at an exceptional high standard . Breakfast was a truly serene and lovely experience and the BQ kitchen restaurant was the perfect place to eat it . Room service provided an extensive menu also and everything I sampled was cooked to perfection , delivered within a reasonable time and was hot . Could not be faulted in any way . I loved coming back to the hotel after a day in the sun . The grandness of it takes your breath away and the array of sumptuous furniture , with dazzling chandeliers and someone playing the grand piano , felt luxurious, while you were sipping your cappuccino and eating one of the divine cakes on offer … One would think you were in a very grand palace and that’s because you really were . The hotel also provides a complimentary car service to its sister hotel , The Waldorf Astoria on the palm , to use their beach . You have to book this at the concierge , and are taken and collected at certain times . I used this service a couple of days so I could enjoy the beach and sea . I was taken and collected by a very nice driver , friendly and professional and as a solo traveller, felt extremely safe . What a fabulous service this is to provide to your guests . They also provide complimentary shuttle to the Dubai mall and other hotels within the Habtoor group . The only slight negative I have , is the amount of fragrant diffusers throughout the hotel . They are very strong and over powering , especially in the bedroom corridors. I found the strong smell , started to seep into my bedroom which became rather uncomfortable . Maybe management would consider reducing the amount they have and just confining them to the hotel lobby ? . Overall , i throughly enjoyed my stay at this first class hotel and would highly recommend it .
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Date of stay: November 2024Trip type: Travelled solo
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Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 15 Dec 2024
Dear cheshiregirl124, Thank you for your wonderfully detailed and thoughtful review! We are absolutely thrilled to hear about your experience at Habtoor Palace and are honored that you chose to stay with us during your time in Dubai. It’s delightful to know that our hotel’s grandeur and decor evoked memories of your visit to the Dorchester in London. We strive to create an environment that combines luxurious elegance with warm hospitality, and it’s heartening to hear that our team’s customer service left a lasting impression on you. Your kind words about their courteous and attentive nature will surely be shared with them, as they take great pride in ensuring every guest feels special. We're thrilled that you enjoyed the spaciousness of your room and the luxurious touches, such as our high-quality bed linens and exquisite marble bathrooms. We’re particularly pleased that you found our bathrobes to be the softest you’ve ever experienced—comfort is key when it comes to relaxation! Your praises for the rooftop pool, spa, and breakfast at BQ Kitchen & Bar truly warm our hearts. We believe that a great breakfast sets the tone for the day, and it’s fantastic to hear that our selection and quality, including the eggs Benedict and French toast, exceeded your expectations. Our culinary team works diligently to provide a diverse and high-quality dining experience, and your feedback will inspire them to keep raising the bar. We’re also glad you took advantage of our complimentary service to the Waldorf Astoria and other attractions. Ensuring that our guests feel safe and pampered is paramount, and we’re pleased that our drivers made you feel comfortable as you explored the beautiful beaches and vibrant city. Thank you for your candid feedback regarding the fragrant diffusers. We understand that creating the perfect atmosphere is crucial, and we appreciate your suggestion to reconsider their placement. Your comfort is our priority, and we will certainly look into this to enhance our guests' experiences. Overall, we are so grateful for your recommendation and hope to welcome you back to Al Habtoor Palace for another extraordinary stay. Your insights are invaluable to us, and we look forward to making your next visit even more memorable! Dedicated to Excellence, Stefan Radstrom General Manager
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A beautiful hotel from the moment you arrive. The splendour of the grand lobby to the luxurious rooms with butler services. 24 hour gym a beautiful spa and various pool and beach options from the quiet luxury of it’s own roof top , or next doors vegas style pool or even a driver to take you to the beach at the Waldorf. A special mention must go the amazing guys at the pool who looked after me every day. They work tirelessly in the heat pampering to everyone keeping the area immaculate and acting as life guards all at the same time. I saw and heard so many guests be so rude to them with their demands but they never faltered to give service above and beyond and remain so polite. On my first day at the pool they noticed I had two towels one rolled at my ankles every day after that they made me a bed with two towels, they checked on me constantly about my umbrella did I need it up down adjusting. 10/10 to those to young men you deserve a medal. The Polo bar is gorgeous and the restaurant one of the best in Dubai. The location is good on the Dubai canal everything was about 29 minutes in a car away. But if you wanted to use the monorail there is a stop just outside.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:We overlooked the entrance there is lots of building going on but we didn’t hear a thing:)
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Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 30 Oct 2024
Dear Julia L, Greetings from Al Habtoor Palace, Dubai! Thank you so much for your beautifully detailed and heartfelt review! We are absolutely thrilled to hear that your experience at our hotel was nothing short of spectacular. From the moment you arrived, we strive to create a welcoming atmosphere, and it’s wonderful to know that you felt the beauty and luxury of our grand lobby and enjoyed the personalized butler service in your room. Your recognition of our pool team truly warms our hearts. They are dedicated to providing exceptional service, often in challenging conditions, and we’re so grateful that their efforts made a positive impact on your stay. It’s truly special to hear how they took note of your needs and went the extra mile to ensure you felt comfortable and pampered. We will proudly share your kind words with them—they absolutely deserve the highest praise! We’re also delighted that you enjoyed our Polo Bar and restaurant and found our location convenient for exploring the wonderful sights of Dubai. Thank you for choosing us for your stay; we can’t wait to welcome you back for more unforgettable moments! Dedicated to Excellence, Stefan Radstrom General Manager
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The Al Habtoor Palace is a Luxury 5 stars hotel situated at the Al Habtoor city. We selected this hotel as is situated in the middle of Dubai with easy access to everything but without the big crowds. I recommend this hotel to people who pamper themselves. Every single detail is very well taken care of. From the check in, to the welcoming drink and cooling towel, the delicious restaurants to the exceptional hotel valets and room personnel. I would like to give a special thanks to Adarsh who went above and beyond to spoil us, from a spotless room to all the details every night such as a box of chocolates, personalized cards, the figures made with towels, a bowl of fruits. You made us feel so special.
I highly recommend the Al Habtoor Palace and we will come again!
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Date of stay: December 2024
Value
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Trip type: Travelled with family
Room Tip:Don’t hesitate to book this hotel is worthy of every penny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 30 Dec 2024
Dear Francia, Thank you for sharing your wonderful review of Al Habtoor Palace! We're thrilled to hear that you had a palatial stay and enjoyed the luxurious amenities and exceptional service. It's great to know that our central location provided you with easy access to the best of Dubai while allowing you to enjoy a more tranquil atmosphere. We're especially pleased to hear your kind words about Adarsh and the personalized touches that made your experience even more special. Our team takes great pride in ensuring that every detail is taken care of, and it’s fantastic to hear that their efforts made a lasting impression on you. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay! Dedicated to Excellence, Stefan Radstrom General Manager
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Habtoor Palace makes you feel like King and Queen, not only being welcomed with an impressive architecture but a team of friendly stuff, who treat you like a family. The Customer Relation team welcomes you always with a smile and ready to help. The ambiance is always perfect and there is this fragrance in the air, that puts us always at ease. The Deluxe room was equipped with everything a couple with need: 2 separated sinks, roomy shower, a bathtub and a separate toilet. Toiletries are all in the bathroom and always restocked everyday. The bed was comfortable for us (70 Kilo and 50 Kilo weight). The Housekeeping stuff never missed a beat, always on time and done very fast but thoroughly. athey clean in the morning and someone comes in to refresh the bed and the stocks..nice touch TEAM! The Director of Housekeeping even met us personally to make sure that what we lost was found and he left a nice bouquet of flowers. "The Breakfast"- is another highlight. They serve a complete selection of food that all nationality can appreciate, from all kinds of eggs to different types of bread. Thanks to Soud for his friendly and warm welcome every morning. It's amazing how he remembers everyone's names. His team reflects his standard of service and we would also like to thank Jyoti for the warm welcome at the door, to Deb for remembering what we want for breakfast and bringing them to us so fast, of course to Prem for making sure all is to our satisfaction. The pool at the rooftop is a very nice alternative to the beach, as you have great food and service. All in all, it is worth every penny and you will not want to leave after your stay. P.S. La Perle is a must see and it nothing comparable to any shows I've seen in my life. The Dubai Mall is about 9 min. ride , offering more than enough entertainment like The Aquarium, Arte Museum, China Town, Dancing Fountain and of course tons of shopping possibilities and lots of famous restaurants.
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Date of stay: February 2024
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Trip type: Travelled as a couple
Room Tip:Don't use the Careem App for taxi, its cheaper to take a normal taxi from the streets ( up to 50%...
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Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 31 Mar 2024
Dear RyanAlonzo, Greetings from Habtoor Palace Dubai! First and foremost, thank you for choosing Habtoor Palace for your recent stay and for taking the time to share your exceptional experience with us. We are truly humbled by your gracious comments and delighted to hear that you felt like royalty during your visit. Our team is dedicated to creating an environment where luxury and warmth intertwine, ensuring every guest feels like part of our esteemed Habtoor family. It brings us immense joy to know that our guest relations team's genuine smiles and readiness to assist made a lasting impact on you. Your appreciation for the distinctive fragrance that graces our palace and contributes to the serene ambiance is greatly valued. We are glad that our attention to detail, from the well-appointed rooms with its thoughtful amenities enhanced your comfort. It is wonderful to learn that our Housekeeping team's impeccable service and personal touches did not go unnoticed. We will certainly convey your kind words to our Director of Housekeeping, Chandra and the entire team for their diligent efforts and the special gesture of a bouquet of flowers. "The Breakfast" is indeed a highlight at Habtoor Palace, and we are thrilled that it was a standout part of your day. Saud and his team, including Jyoti, Deb, and Prem, are truly gems within our crown, and their personalized service exemplifies our commitment to excellence. Rest assured that your compliments will be shared with them as a testament to their hard work. We are glad that the rooftop pool provided a splendid alternative to the beach, complete with exemplary dining experience. Finally, thank you for recommending La Perle and sharing your enjoyment of the nearby attractions such as The Dubai Mall and its plethora of entertainment options. It was an honour to have you as our guests, and we eagerly await the opportunity to welcome you back to Habtoor Palace, where the essence of luxury and your satisfaction remain our highest priority. Dedicated to Excellence, Stefan Radstrom General Manager
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I rarely stay at independent hotels - I usually stick with large hotel chains because they provide better value for me considering the loyalty program perks. Habtoor Palace used to be St.Regis and then deflagged to become LXR brand from Hilton, which is when I booked my reservation. Subsequently the hotel deflagged again and became independent but they offered to honor some of the Hilton Diamond benefits I would have received such as breakfast and also they added a food & beverage credit to use during my stay. I decided to give this hotel a try.
The room looked unmistakably like a St.Regis hotel - excellent hardware. I enjoyed the shower which had a normal door rather than a sliding door or glass door. The bed was very comfortable and all bathroom amenities were available like what any luxury hotels would have.
Service was also on par with luxury hotels, it was my first stay at this hotel but multiple staff seemed to know who I was and I was addressed by name.
This hotel tends to be busier during week days but I stayed on a weekend so the restaurant was super quiet and relaxing for breakfast. I liked that they had an a la carte menu rather than buffet, and it's interesting that they have a daily rotation of some dishes rather than fixed menu to help avoid repetition and boredom for longer stays. For example they had "Asian Breakfast" and "Indian Breakfast" which was not the same every day. While I liked the variety, the lone weaker feature of my stay was that the breakfast menu did not have any particular dish that stood out as "wow" or anything that screamed luxury other than the avoidance of buffet.
While I always have a tendency to pick chain hotels, I would not be opposed to returning to this hotel and hope that they will continue to honor some benefits I would have as Hilton Lifetime Diamond, but that would remain to be seen.
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Date of stay: September 2024
Value
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Location
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Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 14 Sept 2024
Dear WorldWideTravel88, Greetings from Al Habtoor Palace Dubai! Thank you for sharing your thoughtful review. We are truly honored that you chose to stay with us, especially given your preference for chain hotels. We understand that our transition from the Hilton group may have been unexpected, and we sincerely appreciate your willingness to give us a chance. It means a lot to us that you saw value in our efforts to honor some of the Hilton Diamond benefits. Navigating this change has been a journey, and your support during this time is deeply valued. Your kind words about our luxurious room design and the attentive service you received are heartwarming. We strive to create an inviting atmosphere where guests feel recognized and cherished. We’re delighted that you appreciated the tranquil ambiance of our weekend breakfast and our rotating à la carte menu. This approach is part of our commitment to sustainability, and we truly value guests like you who recognize and support these efforts. Your feedback encourages us to continually enhance our culinary offerings. We hope to welcome you back soon, and we promise to continue providing the exceptional service and personalized touches that made your stay memorable. Dedicated to Excellence, Stefan Radstrom General Manager
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My family and I just finished up our stay at the Hilton Habtoor Palace. I cannot give enough praise to the hotel staff for making our stay beyond amazing. From the concierge staff to the cleaning staff to the pool service to the waiters at the restaurant, our stay was unlike anything we’ve experienced before. I’d like to give a few specific callouts and examples to illustrate how fantastic our stay was. First, our rooms were immaculate, Sumit and Amat kept our rooms in incredible shape and made sure to make us feel at home. Second, the waiters and restaurant staff were beyond accommodating. Deba and Mohammed made sure that my family’s needs were met for each and every breakfast and the restaurant staff were able to satisfy all of our breakfast cravings, even making things that were outside of the regular menu options. Lastly, I’d like to thank the concierge staff for making sure we maximized our Dubai visit. Specifically, Chat and Shaikh worked as a team to be the ultimate planners for our vacation. Chat helped us to plan a trip to Abu Dhabi and organized a car service and booked tickets for each of our activities. Additionally, Chat helped us to cancel a hot air balloon ride that we had purchased through another source that changed our plans at the last minute. He stayed calm, chatted with the company, and helped us make sure we got a full refund, and then booked us the ultimate hot air balloon experience with Platinum Heritage. Shaikh helped us to think through our day by days and made sure that we had everything that we needed. Without Chat and Shaikh our trip would not have been as amazing. Thanks to all of the staff at the Hilton Habtoor Palace for making our stay one we won’t forget!
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Date of stay: December 2023Trip type: Travelled with family
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Response from Raoul Du Toit, General Manager at Al Habtoor Palace Dubai
Responded 31 Dec 2023
Dear elizabethIN5257WO, Greetings from Habtoor Palace Dubai! It is with heartfelt gratitude that we receive your glowing review of your recent stay with us. We are thrilled to know that our dedication to creating a luxurious and welcoming atmosphere resonated so deeply with you and your family. It is our highest mission to ensure that every guest feels the warmth of our hospitality paired with the unparalleled comfort and elegance that Habtoor Palace is renowned for. Your commendations for Sumit and Amat have been joyfully received; they are indeed cornerstones of our housekeeping team, taking great pride in maintaining the impeccable standards of your accommodations. Knowing that you felt at home with us is the highest compliment we could hope for. The culinary team, with Deba and Mohammed at the helm, will be over the moon to hear that they were able to delight your palate and accommodate your breakfast wishes with finesse and creativity. Crafting memorable dining experiences is their passion, and your satisfaction is their true reward. Moreover, your acknowledgment of the extraordinary efforts of our concierge team, Chat and Saqlain, fills us with pride. Their dedication to crafting seamless and enriching travel experiences is what turns a visit to Dubai into a treasure trove of memories. It is wonderful to hear how their meticulous planning and swift assistance with your activities enriched your time in this vibrant city. Please rest assured that your generous words will be shared with all the dedicated team members you've mentioned, as well as the entire team here at Habtoor Palace. It is feedback such as yours that inspires us to continually strive for excellence in everything we do. We are sincerely grateful for your recommendation and cherish the opportunity to have been a part of your family's journey. The pleasure would be entirely ours to have you return to our oasis of luxury in the heart of Dubai. Until we have the privilege of welcoming you back, we wish you and your loved ones a splendid start to the new year. With warmest regards and best wishes for a prosperous 2024. Dedicated to Excellence, Raoul Du Toit Director of Rooms
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Mid way through our holiday at the Al Habtoor Palace, best of the best staff, with a focus on attention to detail for all our daily activities. The breakfast is perfect and the breakfast staff exceptional. The room staff have excelled our expectation even when compared with other leading 5 star hotels and experiences. It is a cut above the rest with all Elements perfectly managed and executed which makes you feel cared for and respected. Ideally located with short transportation to wherever you need to go for the day or evening. Evening room service providing the cherry on the cake, especially if you have children with a turn down service to ensure your room is kept perfectly in shape. Hats off to the staff and managment, Excellent experience so far.
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 25 Jul 2024
Dear Keith, Thank you for sharing such a glowing review of your stay at Al Habtoor Palace. It is truly a pleasure to hear that your experience with us has been exceptional so far, and that our team has made such a positive impression on you. We take great pride in our team's commitment to providing impeccable service, and it is heartwarming to know that their attention to detail has significantly enhanced your holiday. Our breakfast team will be thrilled to hear your praise, and we are delighted that you found our morning offerings to be perfect. Equally, our housekeeping team will be elated to learn that they have surpassed your expectations, particularly in comparison to other leading five-star establishments. Our aim is to create a haven of luxury and comfort, and it is gratifying to hear that you felt genuinely cared for and respected throughout your stay. The convenience of our location is indeed one of our strengths, and we are pleased that it has facilitated your daily plans seamlessly. It is wonderful to know that our evening room service has added to the enjoyment of your stay, especially for your children. We believe that the details make all the difference, and ensuring your room remains pristine with our turn-down service is part of our commitment to excellence. Your recognition of our team and management is deeply appreciated and will be shared with the entire team. We are honored to have had the opportunity to host you and make your stay memorable. Thank you once again for your generous feedback. We hope the remainder of your holiday continues to be just as delightful, and we look forward to welcoming you back to Al Habtoor Palace in the near future. Dedicated to Excellence, Stefan Radstrom General Manager
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My stay at the hotel was absolutely perfect! As soon as I arrived, I was greeted with exemplary professionalism and human warmth which immediately put me at ease. The rooms were spotlessly clean and the bed was extremely comfortable, ensuring a restful nights sleep. Room service was quick and efficient, and each meal was an explosion of flavor, prepared with meticulous attention to detail. Additionally, the hotel's facilities were modern and well-maintained, offering a full range of amenities to meet all guest needs. I highly recommend this hotel to anyone looking for an exceptional and memorable experience.
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Date of stay: May 2024Trip type: Travelled with family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exceptional stay at Habtoor Palace. The service and attentiveness of the staff was first class. We were greeted by name by the staff at breakfast and our order was remembered. The little touches make the difference with this hotel. The chocolates and fruit in the room to toiletries and cleanliness- everything is thought of and done to an exceptional standard. Fruit, water and a cold towel are brought to you at the pool too. The staff make All the difference at this hotel and can’t do enough for you. When I became unwell the restaurant manager had especially made soup brought to me at the poolside. There are too many amazing staff to mention but a special shout out has to be said to Niki for looking after our room, Deba for his lovely manner and attentiveness at breakfast.
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Date of stay: April 2024Trip type: Travelled as a couple
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Response from Stefan Radstrom, General Manager at Al Habtoor Palace Dubai
Responded 4 Apr 2024
Dear Chambers3208, Greetings from Habtoor Palace Dubai! Thank you for taking the time to share your exceptional experience with us. We are thrilled to hear that you found our team to be first-class in their service and attentiveness. It is our utmost priority to ensure that every guest feels welcomed and valued during their stay. We are delighted that the little touches and personalized gestures made a difference for you, from the chocolates and fruit in your room to the impeccable cleanliness and thoughtful amenities provided. We are especially glad to hear that our team went above and beyond to cater to your needs, even during times of illness. Your kind words about Niki and Deba will be shared with them and the rest of the team as recognition of their outstanding service. At Habtoor Palace, we strive to create a palatial and memorable experience for all our guests, and we are delighted to have exceeded your expectations. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future. Dedicated to Excellence, Stefan Radstrom General Manager
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We live in Australia and are not familiar with TUI. However, the Habtoor Palace site would definitely give full details about the different rooms and the number of guests that can be accommodated.
There are more places to choose from in the Dubai area.
PRICE RANGE
€188 - €264 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Habtoor Palace Dubai, LXR Hotels & Resorts
LOCATION
United Arab EmiratesEmirate of DubaiDubaiBusiness Bay
NUMBER OF ROOMS
234
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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