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Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
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1,457 Reviews from our TripAdvisor Community

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Showing 1,238: English reviews
New York City, New York
Reviewed yesterday NEW

I stayed here for 8 nights over the festive season. Although I booked a room for 3 people, we were given a room with one queen bed. I told of this and the front desk said that they could upgrade for an additional fee. They said all they could do was give us a rollaway bed. If I had known...

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Helpful?
Thank reva749
Port Harcourt, Nigeria
Reviewed 6 days ago NEW

Selected (business) accommodation, however, found the location and staff very agreeable. Had a great stay (over six days) and loved it. While the adjacent Intercontinental Hotel gave the impression of superior accommodation, and I was able to use their facilities too (great pool feature), the Crowne Plaza Hotel wasn't having any of it and stood its own ground. All staff...

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Thank MillerWithanE
Johannesburg
Reviewed 1 week ago

I consider myself a regular visitor to this hotel (every year family vacation). Service is excellent. We were welcomed warmly and afforded early check in for 1 of the 2 rooms we had booked. This room was excellent with views of the Dubai Creek and Burj Khalifa in the distance. The second room was available after 15h00 was a major...

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1Thank Rajesh S
London
Reviewed 1 week ago

This hotel is near the airport - quite far from the beaches etc, but need to creek and the old Dubai. Hotel was clean and stuff (especially Christopher on Reception who was just delightful). Lovely pool and fantastic breakfast selection

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Thank Nic802
Laramie, Wyoming
Reviewed 1 week ago via mobile

Of all the Crowne Plazas I have stayed at in Asia, America and elsewhere, this one is the best. Hands down. It has a location convenient to the airport (app. $10 taxi ride) and is attached to Dubai Festival City Shopping Mall, which is excellent for food and shopping. In the hotel, the service is excellent. The rooms are well...

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Helpful?
1Thank Zachary H
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Zachary H Thank you for taking the time to share your feedback. I am delighted to read your wonderful review and very pleased to know that we are one of your favorite hotels. We take great pride in delivering exceptional service to our guests and I'm truly grateful that our hard work and efforts don’t go unnoticed. Thank you...

Zurich, Switzerland
Reviewed 1 week ago

We stayed here for not even a day due to the hotel's proximity to DXB. Check in: Very efficient and also nice that they already had a room for as at 11 a.m. Room: We had a standard room which by Dubai standards is pretty small and also shows it's age. There is only a tub shower combination and the...

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1Thank Heise69
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Heise69 Thank you for taking the time to share your feedback. First of all, allow me to apologize for the fact that we fell below your expectation. Our team always strives to provide the best services to our guests hence I regret to read that you were not satisfied during your stay with us. Please allow us to reach...

Reviewed 1 week ago

I stayed at the crown plaza in December and January ..it was my 5th stay here.and I always return.the attached festival mall is a major attraction,which has been extended and revamped.the hotel is 5 min from the airport.to visit downtown Dubai,is a few minutes away by taxi..this hotel is situated in the quiet part of Dubai..which will appeal to visitors...

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Thank ashraf p
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear ashraf p Thank you so much for taking the time sharing your experience with us here in Tripadvisor We are delighted to read your praise of our team highlighting that you had a wonderful experience during your stay because of them. It is truly rewarding when our efforts are recognised. We acknowledge that the success of our hotel is...

Reviewed 2 weeks ago via mobile

Great location, a bit dated hotel especially the rooms but its ok. The hotel is connected to the Dubai festival city mall which is very convinient. I will stay here again but the intercontindntal is better located beside Crown. Breakfest, pool and gym is great!

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Thank sadhana p
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear sadhana p Thank you for taking the time to share your nice comments I am delighted to read your wonderful review and very pleased to know that we are one of your favorite hotels. We take great pride in delivering exceptional service to our guests and I'm truly grateful that our hard work and efforts don’t go unnoticed. Thank...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

My husband and I have stayed at this hotel twice now, the first time we were troubled by a lot of noise on our floor and did not have a great rest! We did tell the staff upon check and they promised they'd look after us if we ever decided to return. On our way through to Europe from Australia...

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Thank ZoZoMelbourne
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear ZoZoMelbourne Thank you so much for taking the time writing such a great review We are delighted to read your praise of our team highlighting that you had a wonderful experience during your stay because of them. It is truly rewarding when our efforts are recognised. We acknowledge that the success of our hotel is due to the great...

Pretoria, South Africa
Reviewed 2 weeks ago via mobile

We arrived before 06:00 at the hotel from the airport and were received warmly by Lyassat at reception. She had our room ready for an early check-in in no time, with an upgrade! The view was directly on the Burj Khalifa, stunning! The pool area is an amazing place to be and relaxing, with a choice of whirlpools and infinity...

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1Thank ChristineduPlessis1
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear ChristineduPlessis1 Thank you so much for taking the time to share your experience with us We are delighted to receive your feedback for your recent stay with us and would like to thank you for your loyalty. It is rewarding to know that you had relaxing and enjoyable stay with us. Your feedback makes us proud of the efforts...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 

Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €144 - €332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#27 Spa Hotel in Dubai
#34 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dubai Festival City staff and other travellers.
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Questions? Get answers from Crowne Plaza Dubai Festival City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high, Dubai has some great views.”
 of 5 bubbles MillerWithanE, 17 Jan 2017 | Read review
“Rooms on high floors with Dubai Creek view.”
 of 5 bubbles 166rajeshs, 15 Jan 2017 | Read review
“best views”
 of 5 bubbles , 10 Jan 2017 | Read review
“Taxis are in abundance outside the hotel and very friendly”
 of 5 bubbles W9445GBlisat, 5 Jan 2017 | Read review
“rooms facing creek are great”
 of 5 bubbles saicap, 21 Dec 2016 | Read review
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