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Sheraton Grand Hotel, Dubai

Traveller (1220)
Room & Suite (400)
Dining (61)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Sheraton Grand Hotel, located in the heart of the city, is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sweet Sleeper Beds, and enjoy magnificent views over Dubai from the floor-to-ceiling windows. On the 52nd floor, the Shine Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel's business and meetings centre features six meeting rooms, and one large, adaptive ballroom and the Starmeeting Concierge Service team is on-hand for all requests and queries. The restaurant options include Feast, Link at Sheraton Cafe, and Dawn & Dusk.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS
Location
Full view
Reviews (1,803)
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1,598 results
Traveller rating
1,091
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LanguageEnglish
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1,091
337
91
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44
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All reviews feast restaurant spg member the club lounge the world trade center sheikh zayed road rooftop pool metro station concierge team special thanks business trip enjoyed my stay beautiful hotel hotel staff business hotel burj khalifa novikov bilal
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11 - 15 of 1,598 reviews
Reviewed 1 week ago

there is no time we ever wanted anything that they were short of being in the same industry and the associates in this property excellent in all aspect of request to them, and the interior and view is soothing that most guest would crave for...More

Date of stay: May 2018
Thank AndrewW4204
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 1 week ago

Dear Andrew, Thank you for taking time to write us a review. We are glad to know you had a wonderful time while at the hotel and you truly enjoyed the Sheraton Grand Hotel, Dubai experience. We thank you once again for appreciating the location...More

Reviewed 1 week ago

I was very interested in the past reviews for the hotel and how mixed they are but the positives and the negatives previously expressed by others we experienced across our 8 night stay. The Pros Position (see also cons) great distance from the airport especially...More

Date of stay: December 2018
1  Thank Kaz97
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 1 week ago

Dear Kaz97, We pride ourselves in delivering a memorable hotel experience during your travels. We have unfortunately fallen short of that goal. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valuable feedback with the appropriate hotel team...More

Reviewed 1 week ago

We emailed to check in early, they didn’t have a room available which is fair enough, but they let us use the facilities to have a shower and freshen up whilst we waited which was great service, and kept hold of our luggage. I like...More

Date of stay: December 2018
Thank travellover2013
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 1 week ago

Dear travellover2013, We pride ourselves in delivering a memorable hotel experience during your travels. We have unfortunately fallen short of that goal. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valuable feedback with the appropriate hotel team...More

Reviewed 2 weeks ago via mobile

We booked this hotel to stay in during our holiday in Dubai. This hotel is nice and is more like a 3 star hotel than a 5 star hotel. The downside to the hotel is the extra soft pillows provided in the room during our...More

Date of stay: December 2018
1  Thank ss170986
Response from Sheraton Grand D, Director of Operations at Sheraton Grand Hotel, DubaiResponded 2 weeks ago

Dear valued guest, We are very concerned and disappointed to hear that you experienced such inconvenience at our hotel and that the services provided did not meet your expectations. Please be rest assured that each point you have raised has been discussed in detail with...More

Reviewed 2 weeks ago via mobile

The location of the hotel is very excellent and the staff very friendly The hotel cleanliness is superb and the rooms are very comfortable and the system in it’s excellent It is also suitable for married couplesMore

Date of stay: December 2018
1  Thank Mariem M
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 2 weeks ago

Dear Mariem, Thank you for taking time to write us a review and giving us a perfect rating. We are very happy to hear that you had a wonderful stay while at the hotel. We are extremely grateful that you found the location to be...More

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Questions & Answers
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Moh'd S
1 October 2018|
Answer
Response from 610haarisc | Reviewed this property |
If you are a platinum elite member they give you the option of breakfast at the restaurant or lounge but to be honest they have decent options in the lounge you wont need the restaurant as it might be more crowded.
0
Votes
Hayley_st
24 September 2018|
AnswerShow all 2 answers
Response from geetongee | Reviewed this property |
2 bathrooms
0
Votes
Room Tips
"Higher floors have less A/C unit noise"
AndrewW4204
1 week ago
Read review
"Sheikh Zayed rd. view in a high floor"
791duaaa
8 Dec 2018
Read review
"Rooms facing city view"
qualitycheck2013
1 Dec 2018
Read review
"as the building view's are blocked, there's no much importance to floor."
Sharon_IL2014
21 Nov 2018
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PRICE RANGE
US$110 - US$467 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade CentreTrade Centre 1Focus Area
NUMBER OF ROOMS
654
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