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Sheraton Grand Hotel, Dubai

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Traveller (937)
Room & Suite (327)
Dining (60)
Overview
  • Excellent70%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“feast restaurant”(25 reviews)
“lobby ambassador”(15 reviews)
“spg member”(18 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,497)
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1,333 results
Traveller rating
906
282
79
30
36
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906
282
79
30
36
Show reviews that mention
All reviewsfeast restaurantlobby ambassadorspg memberthe club loungeworld tradetrade centerzayed roadconcierge teampool barmetro stationbusiness tripspecial thanksbeautiful hotelroom serviceenjoyed my staybusiness hotelhotel staff
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1 - 5 of 1,333 reviews
Reviewed today via mobile

Overall an ok hotel, but the pool area is not good and the sun beds are dirty and really don't look well attended to.. I went in the hotel after my morning walk around 07:30 Then I had a very unpleasant experience by the SPG...More

Thank Rene V
Reviewed yesterday

I am working in BAS office tower at BAXTER and oftenly visit link café . the discount offer after6pm is very good and the mr reddy and yamin gave me nice service . the food cart comes to our office daily three time is really...More

Thank khadija r
Reviewed 3 days ago via mobile

The hotel is located at the start of Sheik Zaid road close to some attractive locations in Dubai The service is as usual in Sheraton hotels very professional . The room size and the available amenities perfect for a business trip The breakfast very elaborate...More

Thank Ibrahim G
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 2 days ago

Dear Ibrahim G, Thank you for sharing your review on your recent visit at our hotel. We are happy to know that you have enjoyed your overall stay with us. We look forward to welcoming you back the next time your travels take you to...More

Reviewed 5 days ago via mobile

We arrived late at night & were checked into a room with stained carpet. We asked for another room & checked if we were able to be upgraded as Platinum members. We were then given a suite which was beautiful, especially since we were staying...More

Thank McAnnie1
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 3 days ago

Dear McAnnie1, Thank you very much for your feedback. We are very concerned and disappointed to hear that you experienced this at our hotel. Please be rest assured that the points you have raised have been discussed in detail with the management team and we...More

Reviewed 5 days ago via mobile

Stayed at the Sheraton Grand Hotel for 6 nights during a recent trip to Dubai. Check-in and check-out processes were smooth and fast; staff all very helpful and friendly. Room was an excellent size, immaculately clean and great ammenities. Hotel is only 10 minutes walk...More

Thank Chris M
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 2 days ago

Dear Chris M, Thank you for taking the time sharing your positive feedback on TripAdvisor! We are truly happy that you gave us a chance to show you our commitment to hospitality and that you appreciated the helpful service provided by our team, great amenities...More

View more reviews
Most Booked Properties in Dubai, United Arab Emirates
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
US$96 - US$375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$96 - US$375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (937)
Room & Suite (327)
Dining (60)
Pool & Beach (33)
Business Centre & Event Rooms (14)
Family and Play Areas (1)
Questions & Answers
Ask a question
Zuzana D
13 April 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
I think you can only use with a package - given the relaxing nature of the spa I don’t think they would want numerous guests coming in and out of the relaxation area to use them. It might be worth asking if there is a fee to... More
1
Vote
MKR_x
20 March 2018|
Answer
Response from raoulpinto | Reviewed this property |
Club Room entitles you to Club Lounge access for you +1. Included in Lounge access is full breakfast and snacks and refreshments all day. Hope this information helps.
1
Vote
MKR_x
20 March 2018|
AnswerShow all 2 answers
Response from michbue | Reviewed this property |
Hello, I am not sure what are the complete benefits but for sure the room is bigger! Also you will have Club Lounge access where you can have your breakfast andcomplimentary cocktails (with alcohol)!😁
2
Votes
Room Tips
"Ask for a city view. the sides are blocked."
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"all rooms were nice"
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"Transportation was best for me by taxi. Taxi was always available."
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"Get Road view room. Totaly worth it!"
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