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Sheraton Grand Hotel, Dubai

Traveller (1226)
Room & Suite (400)
Dining (61)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Sheraton Grand Hotel, located in the heart of the city, is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sweet Sleeper Beds, and enjoy magnificent views over Dubai from the floor-to-ceiling windows. On the 52nd floor, the Shine Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel's business and meetings centre features six meeting rooms, and one large, adaptive ballroom and the Starmeeting Concierge Service team is on-hand for all requests and queries. The restaurant options include Feast, Link at Sheraton Cafe, and Dawn & Dusk.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS
Reviews & more
1,804Reviews
1,352Photos
65Q+A
100Room tips
Traveller rating
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Popular mentions
The check in process takes forever .. the room service is poor,, no one answers the phone .. the wifi is very poor. The room is good. The location is on Shiekh Zayed road and 10 minutes away from Dubai Mall. The hotel in general is good despite the low class service.
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First time stopped in this Sheraton, Dubai. Everything is perfect, In an ordinary Sheraton style . Staff ever present and professional at anytime . Spa and pool at 54th floor makes the destination of dubai most of my favourite.
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i stayed in the 3 bedrooms apartment was really big and well equipped with free wifi and free parking with service just the bathrooms need hose for the toilets the staff was great and the location was really good not far from the restaurants and metro
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Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, Dubai
Responded yesterday
Dear qutaibah10, Thank you for taking time to write us a review. We are glad to know you had a wonderful experience while at the hotel. It is amazing to learn that you appreciate the location of the hotel, room allocated as well as service provided by our associates. We hope to welcome you back again for an even better experience. Kind regards, General Manager Sheraton Grand Hotel, Dubai
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+3
My first impression with this hotel is not good. When we arrived at the hotel around past 3, there is a very long line at the front desk for check in. We stayed during eid holiday so it was expected but before coming to this hotel, we stayed at another hotel where the check in
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Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, Dubai
Responded yesterday
Dear Keiserrie, Thank you for taking time to write us a review. We appreciate you staying with us and sharing your experience. It is truly rewarding to know you had a wonderful experience which led you to book with us once again. We wish you a wonderful stay and we look forward to welcoming you soon. Kind regards, General Manager Sheraton Grand Hotel, Dubai
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Fabulous service . Very friendly staff. Link@sheraton serves good beverage and full of smiles . Mya was fantastic.Room are quite nice and are maintained well. This hotel is about 15 minutes to Dubai World Trade Centre.
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Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, Dubai
Responded yesterday
Dear Deepakinno, Thank you for taking time to write us a review. We are very happy to know you had a great experience while at Link@Sheraton Café and you appreciate the service provided by our associates as well as the quality and variety of food on offer. Your kind comments will be conveyed to the team. We look forward to your next visit. Kind regards, General Manager Sheraton Grand Hotel, Dubai
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12345680
If you are a platinum elite member they give you the option of breakfast at the restaurant or lounge but to be honest they have decent options in the lounge you wont need the restaurant as it might be more crowded.
0 votes
In the Two Bedroom Apartments, Is there only one bathroom ?
2 bathrooms
0 votes
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Hi, I saw that you offer airport shuttle. Is it complimentary or there's a fee?
Hi there Yes, I believe all club rooms give you access to the club lounge where you can get breakfast.
1 vote
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The concierege is 24hrs and you can check in anytime, I arrived at a similar time and booked 1 day before to cover the time so shouldnt be an issue
1 vote
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12345613
"Higher floors have less A/C unit noise"
"Sheikh Zayed rd. view in a high floor"
"Rooms facing city view"
"as the building view's are blocked, there's no much importance to floor."
"Shk Zayed Road view is quite loud, therefore higher rooms are the better option"
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12345620
PRICE RANGE
US$114 - US$444 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade CentreTrade Centre 1Focus Area
NUMBER OF ROOMS
654
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