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Palace Downtown

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Mohammed Bin Rashid Boulevard, 29 Downtown Dubai, Dubai 9770 United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$655
US$539
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SAVE US$116
Free cancellation until 04/10/21
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US$655
US$539
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SAVE US$116
Free cancellation until 04/10/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (3565)
Room & Suite (704)
Dining (325)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 22/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#80 of 774 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
“FREE TICKETS: Dubai Aquarium & Underwater Zoo and VR Park valid from 08th October until 30th September 2021” Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Lake View
Languages Spoken
English, French, Russian, Arabic and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
291Restaurantswithin 0.5 km
23Attractionswithin 0.5 km
4,864Reviews129Q+A100Room tips
Traveller rating
  • 3,908
  • 588
  • 186
  • 99
  • 84
Time of year
Traveller type
Language
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  • English
Popular mentions
K H wrote a review Today
1 contribution
We went to the restaurant Thiptara - the food was amazing and really good quality. We were served by Kumar who was the best host ever! He was so kind and accommodating and helped us with everything we needed. Amazing service.
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Date of stay: April 2021Trip type: Travelled with family
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GEORGIOS V wrote a review Yesterday
3 contributions2 helpful votes
Once more i had excellent stay in Palace Downtown hotel. Very clean hotel big and comfortable rooms with top quality service and very friendly staff especially Mr Shantosh Sharma Duty Manager who was always there to help me with my stay. The Breakfast also i could say was at high standars. The service by the pool area was at high standards too. I have already booked for October my next holidays which i am looking forward
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Date of stay: December 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear Georgiosv154, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on the exceptional guest service, fitting to this enviable property and location. Rest assured that we will continue to implement innovative ideas to enhance our product and services to the next level. I look forward to welcoming you back with us again very soon! With very best regards, Ahmed El Nawawy General Manager
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Freddes wrote a review 10 Apr
Abu Dhabi, United Arab Emirates761 contributions270 helpful votes
I have stayed at a number of 5 star hotels in Dubai, and around the World, and I can honestly say that the Palace was a real disappointment...as high as were my expectations. Location next to Dubai Mall is really great but that’s about all the positive I can find about this place. To be completely fair I should admit that the view from rooms is great, and so are the common areas and the pool area. I had booked a fountain view suite which clearly showed its age, even if the hotel apparently went recently through a cosmetic refurbishment. There was not a single easily accessible plug for your electronic devices : I had to unplug some items in the room and dive behind the furniture to find some plugs. How this can be in our digital age ? The bath mattresses were worn out, no drinking glass in the room, only four clothes hangers available... Windows are very poorly sound proofed so you benefit from the noise of the external clients at the lounge by the pool late at night and from the construction sites the hotel faces. The furniture is worn out and the AC cannot be adjusted to your desired temperature. I finally switched it off in the bedroom not to freeze. There were other guests complaining about their room when I checked in... My wife having back issues, and the pillows bring extra soft, we ordered at 11am for the neck support u-shaped pillow advertise on the fancy app on the iPad you have in the room. At 5pm, when coming back in the room, with no pillow in sight, we called the reception to request it again. A guy turned up at 7pm with a couple of pillows, but the same we had in the room and promised he would come back with the requested pillow. At 11.30 pm, coming back from dinner, still no pillow... Called again the reception who said they might have some but will depend on availability... Couldn’t they have told this in the morning when we first ordered ?? Receptionist then promised to call back within 15 minutes to update... After 30 minutes we rang back having heard nothing. Excuse this time was that housekeeping was very busy (at midnight ??) Finally 20 minutes later, a guy delivered a cushion, the same type you put around your neck while travelling on the plane, which had obviously been used before. Are you seriously expected to sleep with this in a 5 star hotel ?? Honestly I expected much better. The breakfast was a complete let down as well : very limited choice, very dry and bad croissants and the only gluten free option was a plastic wrapped mini bread loaf hard as a stone and testing like sand... How can a 5 star hotel not have any decent gluten free bread ?? So, a hotel with a beautiful architecture in a great location but with a subpar service and quality for the category and price you pay. I will definitely not come back even being a U by Emaar member. Will go back next time to the Jumeirah hotels, the one & only hotels, the Ritz Carlton or the Four Seasons that I have all tried and that really deliver the luxury experience you expect from a 5 star hotel.
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Date of stay: April 2021
1 Helpful vote
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 5 days ago
Dear Freddes, I would like to extend my apologies for the inconvenience your experienced during your stay. Rest assured that we will take corrective measures to resolve the points you raised. We value your loyalty and we are hoping that you can give us another chance to welcome you once again. Best regards, Ahmed El Nawawy General Manager
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Lula wrote a review 9 Apr
1 contribution
I went today to the spa for my massage at 7:30PM. After my massage, I went to relax in the dedicated room. It was time for me to leave so I went to the reception and nobody was there. I was a little surprise that nobody from the staff is waiting for you. I went back to the spa room and all the staff left. I tried to open the door to leave and there were locked. Hopefully, I found a housekeeping staff who called the security of the hotel to open the doors. Locked to the spa was not my plan of the day. I went there to relax but my experience was very bad. I am so disappointed by the staff who are careless.
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Date of stay: April 2021Trip type: Travelled solo
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 5 days ago
Dear Lula2030, I would like to extend my apologies for the inconvenience your experienced during your visit at the Spa. Rest assured that we will take corrective measures to resolve the points you raised. We value your loyalty and we are hoping that you can give us another chance to welcome you once again. Best regards, Ahmed El Nawawy General Manager
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smaia89 wrote a review 7 Apr
Martigny, Switzerland2 contributions
I came to Dubaï first time in March 2021 with my girlfriend and we fell in love with Palace Downtown instantaneously, that’s why we came back in April 2021. The staff is always very friendly, kind and, mostly, they remembered us. When we opened the room door, petals were in our bed with the inscription “Welcome back” and a cake was waiting for us on the table. Same thing when we told them we were leaving tonight : they gave us a cake at the breakfast table. A very and warm special THANK YOU to these people for being one of the best kind people I’ve ever met : Sarf Raz, Humdy, Asel, Chin, Mark, Sanu and the incredible reception friend Yana. Thank you for taking care of us and making us love this hotel more and more!! We love you guys ❤️ Océane Terrettaz & Sandra Maia
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 1 week ago
Dear smaia89, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such a enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager
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Previous
PRICE RANGE
US$184 - US$536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
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Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.2 km), Burj Khalifa (0.4 km), and At.Mosphere (0.4 km).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Palace Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include Tribes Carnivore, Texas De Brazil Dubai Mall, and Black Tap Craft Burgers & Shakes Dubai Mall.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Palace Downtown have an airport shuttle?
Yes, Palace Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Hindi, Arabic, and Filipino.