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Jumeirah Dar Al Masyaf

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Jumeirah Road_ Umm Suqeim 3, Dubai 75157 United Arab Emirates
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (4173)
Room & Suite (988)
Pool & Beach (625)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
A note from Jumeirah Dar Al Masyaf
Updated 01/07/20

About

#112 of 759 hotels in Dubai
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Full view
Property amenities
Pool / beach towels
Breakfast in the room
Massage
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
English

Location

Full view
97Great for walkers
Grade: 97 out of 100
54Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
5,458Reviews300Q+A100Room tips
Traveller rating
  • 4,810
  • 396
  • 145
  • 49
  • 58
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Popular mentions
mlangsda wrote a review 22 Feb
Stockholm, Sverige25 contributions4 helpful votes
Wonderful place, stunning architecture. But some routines could improve. The will is there, but on this level one is expecting total flawlessness. Thank god for some really kind staff members that managed to fix the check-in and check-out hickups. Thank Your Mr Eldar and thank you Mr Ahmed.
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Review collected in partnership with this hotel
Date of stay: February 2021
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Response from Jumeirah Al Qasr and Dar Al Masyaf Management Team , Other at Jumeirah Dar Al Masyaf
Responded yesterday
Dear Mlangsda, Greetings from Jumeirah Dar Al Masyaf and thank you for taking the time share your wonderful feedback with us. We are delighted to know that your overall stay with us was so enjoyable and happy that even tho you encountered some difficulties Eldar and Ahmed managed to assist and have this fixed. Thank you once again for sharing your constructive comments with us, which would most certainly be used as a tool for improvements to be made. We look forward to the pleasure of welcoming you back again in the very near future. Sincerely, The Management Team Jumeirah Dar Al Masyaf
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Petra wrote a review 20 Feb
Utrecht, The Netherlands8 contributions1 helpful vote
My husband an I were planning to stay in February 2021 at Dar Al Masyaf. The property charged a 100% of the fee (almost 3.000 euro) which was paid in 2020. Due to Covid 19 we are not able to travel from the Netherlands to Dubai. The property has been very unhelpful and not responsive to our inquires. For the pas 5 weeks booking.com has been trying to contact the property to change our reservations to next year. After weeks of trying finally the property answered this was not possible. For the past 3 weeks I have been waiting for my refund: nothing! No communication, no answer. I have never experienced such bad customer service in Dubai. Avoid this resort: they have no sympathy for Covid 19 and will just take your money,
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Date of stay: February 2021
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Response from Jumeirah Al Qasr and Dar Al Masyaf Management Team , Other at Jumeirah Dar Al Masyaf
Responded 3 days ago
Dear Petra E, We are sorry to read that you are experiencing a delay with your refund request prompting you write your review. We would like to express our sincerest apologies for the various challenges which you have endured. Please be assured your feedback has been taken very seriously and would be actioned and used as a tool for improvements to be made. Please know we are looking into this for you to have this resolved at the soonest. We truly hope you will regard your experience as an isolated case and not a representation of the very high standards we are usually recognized for. We would like to discuss your concerns with you and would be grateful if you could share your contact details at AQDAMGeneralmanager@jumeriah.com. Once again thank you for honest feedback and we look forward to hearing from you. Sincerely, The Management Team Jumeirah Dar Al Masyaf
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Tony wrote a review 14 Feb
1 contribution
Pros: Rooms, abra ride and infinity pool, selection of restaurants, breakfast, butler service and happy hour drinks. Cons: Dinner at pier chic was awful they should never of changed the menu from seafood to Italian. One of my worst meals in Dubai in the last 5 years. Service by the pool was very slow we had to ask for our drinks three times for one order. Each order took 30 minutes minimum for a simple drinks order and they even forgot to bring the drinks all together for one of the orders. Upon check in the butler blocked 3500 off my UAE card. 10 days later the funds still haven’t returned. I paid for the hotel and meals etc upon check out so nearly 7k total has been taken so far and no response from the hotel when querying this for a second time. (Be aware of this when checking in) I’ve stayed at Jumeriah hotels many times but I would recommend Al Naseem over Dar Al Masyaf in terms of overall service.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Jumeirah Al Qasr and Dar Al Masyaf Management Team , Other at Jumeirah Dar Al Masyaf
Responded 1 week ago
Dear tadxb1, Warmest greetings from Jumeirah Dar Al Masyaf and we truly appreciate your time to share such a valuable feedback with us. It is certainly a great pleasure to know that you were impressed with our butler services and managed to experience most of the facilities that Madinat Jumeirah Resort has got to offer. On another note please accept our sincerest apologies for the various shortfalls which you have endured, please know that is not the true reflection of our standard of services and we hope you will allow us another chance. Please do reach us directly at AQDAMGeneralmanager@jumeirah.com in hopes that we can discuss further. Kind regards, The Management Team Jumeirah Dar Al Masyaf
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Matilda_Mamisch wrote a review 11 Feb
Muelheim an der Ruhr, Germany1 contribution
Stayed several times at Mandinat Jumeirah Resorts and for us simply the best place in UAR. Thanks to the whole staff, especially in this challenging Covid19 times even more appreciated. In addition we stayed several times at Shimmers Beach Bar and this place becomes better every time!
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Review collected in partnership with this hotel
Date of stay: February 2021
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Response from Jumeirah Al Qasr and Dar Al Masyaf Management Team , Other at Jumeirah Dar Al Masyaf
Responded 1 week ago
Dear Matilda_Mamisch, Allow us to express our sincere gratitude for your growing loyalty towards Madinat Jumeirah and we truly honored to know that you consider us to be the best in UAE. It is good to know that you enjoyed your overall stay and in particular your dinning experience in Shimmers. We sincerely hope to have the pleasure of welcoming you back soon again. Kind regards, The Management Team Jumeirah Dar Al Masyaf
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2hemez wrote a review 11 Feb
3 contributions2 helpful votes
Dear ladies and gentlemen, we express our gratitude to all the hotel staff, who in such a difficult time gave me and my family the opportunity to have a great rest, forget all the problems for a while and at the same time be in complete safety. We would like to express our SPECIAL thanks to our butler from Villa 7 - SUDAT. It was he who made our vacation MAGIC and FABULOUS. Special thanks to the girls from the restaurant "Kaito" - Svetlana and the Parisian (unfortunately, I did not remember the name). Many thanks to Valles and all the guys who work there. Very nice, attentive and pleasant guys. Thanks to all the staff at the reception who quickly and clearly resolved our questions. I look forward to visiting your hotel again in the very near future.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
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Location
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Sleep Quality
1 Helpful vote
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Response from Jumeirah Al Qasr and Dar Al Masyaf Management Team , Other at Jumeirah Dar Al Masyaf
Responded 1 week ago
Dear 2hemez, Thank you for the very descriptive feedback provided to us. It is with great pride that we read your review and we are happy to know that our colleagues have met your expectations and in some cases exceeded. Indeed globally we experiencing challenging times and we are honored that we could be the "fairy tale in the middle of the darkness" for you and your family. We will most certainly share your kind sentiments with the respective colleagues which will surely motivate them further. We will be looking forward to welcoming you back again for yet another fabulous vacation with us. Sincerely, The Management Team Jumeirah Dar Al Masyaf
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PRICE RANGE
US$220 - US$1,240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dar al masyaf at madinat jumeirah hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiUmm Suqeim 3 / Umm Suqeim
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Frequently Asked Questions about Jumeirah Dar Al Masyaf
Which popular attractions are close to Jumeirah Dar Al Masyaf?
Nearby attractions include Wild Wadi Waterpark (0.3 km), Wild Wadi Water Park (0.4 km), and WOW Kids Amusement Arcade (0.1 km).
What are some restaurants close to Jumeirah Dar Al Masyaf?
Conveniently located restaurants include Ocean Blue & Pool Bar, Uptown Bar, and Beachcombers.
Are there any historical sites close to Jumeirah Dar Al Masyaf?
Many travellers enjoy visiting Jumeirah Archaeological Site (8.1 km) and Jumeirah Archaeological Site (8.9 km).
Does Jumeirah Dar Al Masyaf have any great views?
Yes, guests often enjoy the ocean view available here.