Al Saud Street - Umm Suqeim St Madinat Jumeirah King Salman Bin Abdulaziz, Dubai 75157 United Arab Emirates
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Individually wrapped toiletries
Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jumeirah Al Qasr
Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#247 of 897 hotels in Dubai
Location
Cleanliness
Service
Value
Designed in the style of a Sheikh’s summer residence, Jumeirah Al Qasr embodies palatial luxury inspired by 1,001 Arabian Nights. Experience a truly regal stay in one of the hotel's recently refurbished rooms and suites that pay homage to opulent and modern Arabic design, and enjoy rich views of the ocean and resort. Enhance your experience with the Palace club lounge at Jumeirah Al Qasr and enjoy complimentary benefits As a guest, enjoy award-winning dining just a short abra ride away, and unlimited thrills at Wild Wadi Waterpark™.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Tennis court
Water park
Water sport equipment rentals
Windsurfing
Evening entertainment
Table tennis
Waterslide
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Bidet
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Lagoon View
Languages Spoken
English, French, Russian, Arabic and 7 more
Location
Full view
97Great for walkers
Grade: 97 out of 100
71Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
Al Saud Street - Umm Suqeim St Madinat Jumeirah King Salman Bin Abdulaziz, Dubai 75157 United Arab Emirates
Name/address in local language
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4818Reviews167Q+A100Room tips
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Most Recent
I visited this restaurant it’s awesome good and clen food fastest service good to visit this restaurant if I visit this restaurant I feel so good refreshing this hotel service quality is very very good
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Hotel's Favourite
SPECIAL RECOGNITION: Waleed (Arboretum) and Sanya (Al Qasr beach) - two special people, seemingly very genuine, deserving of all the prosperity that comes there way. Thank you for making our stay so special - Waleed with our kids was something to behold, he & they shared a special bond during the stay and Sanya couldn't do enough for us during our stay - very special. Because of these two primarily, we want to return same time in 2022. We stayed from 15th December through to 26th December in an Arabian Deluxe room (city line view - which was beautiful btw...better than sea view I'd surprisingly say) at the Al Qasr hotel, part of the Jumeriah group of hotels on that lovely stretch of man-made beach :) shared with The Address (new hotel yet to be completed), JBH, Burj Al Arab, Al Nasseem, Mina Al'Salam and so on. The stay was brilliant - we, like all of us, needed a true holiday away from our country (UK) and wanted two things, sun & service. Dubai and especially Al Qasr, did not disappoint. We have 2 x young kids. This hotel, in fact stretch of hotels, caters for singles, couples, business and families alike and somehow manage to do it in a way that everyone is happy it seems. Lots of space, lots of options - spoilt with the same consistent attentive service throughout the large resort. For our family, this was a great stay. We used Sinbad's kids' club most days - limited to 2-hours so the parent guilt doesn't set in - it allowed for the parents to get 2-hours of beach walks and unhindered sun (I went to Emirates Mall one of the days in that time which is 5 mins away by taxi) and more importantly the kids to enjoy themselves. We were nervous our kids wouldn't take to it as we hadn't done a kids club before.....they loved it. No hanging on to us, not even goodbyes - just straight in from second 1. Astonishing. The ratio of carers to kids was high and the creativity (as much as exercise) the kids experienced was immense. Front of house & concierge were both very accomodating - we came off the back of a night flight (the kids hadn't slept....so yeh, scene set right) - Al Qasr front of house managed to find us a room but I will say we weren't expecting it; it's rare in Dubai that rooms are available before the 1-3pm time period, so maybe we got very lucky. We were super impressed and very grateful none the less as the kids were stretched the most they'd ever been. The food - I could do a review on this all in itself but aside from Pheng He's which was the only restaurant to disappoint (will explain) - everything else was truly great. Due to covid we needed to eat breakfast each day in either Aboretum or French Riveira restaurants, which are Al Qasr's. This did NOT feel like a restriction, both were brilliant. Aboretum with international buffet everyday and it's own bakery and French Riviera was Al A Carte service...both highly recommended. Quality undeniably high quality. Each meal during rest of days was split across all the beaches and restaurants shared by the other hotels. #variety RECOMMENDATION: do half-board minimum, more if you can. Oh and also, kids under 4 get food for free from the kids menu....they do NOT tell us this voluntarily at front desk which was an annoyance on the 2nd to last day of our stay otherwise we would have done a lot more of that for the kids and save a lot of money. The kids menu's are great, big portions and for all little pallets, they loved it. On Pheng He's experience, I booked a special outdoor table for our wedding anniversary and instead of putting us in the obvious place with the view of Burj Al Arab, they put us around back with a view of a bridge a palm trees. An oversight on their part. It was our second to last dinner during our stay and meant to be our most special. No biggy but, disappointing given the notice I'd given the team. All in all - we're regular's at this Jumeirah stretch of hotels for a reason and this holiday exceeded our expectations. This was our first time at Al Qasr and we will stay they again, same time, in 2022 and probably include New Years Eve. I just wish I hadn't booked all these stays with Jumeirah over the years via travel agencies as I'd have a lot of loyalty points with them by now. Frankly the deals are cheaper via agencies though sadly. Thank yo Al Qasr, you were great. Highly recommended. Please look after Waleed and Sanya.…
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip: Don't worry about a city view - it's superb. Arabian Deluxe's are big rooms too all...
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4 Helpful votes
Helpful
After so long I visited this restaurent and enjoyed the recommended drink from Mateen which was excellent. The service quality was very good. Mateen was very humble and professional together with her team
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Date of stay: July 2022Trip type: Travelled with family
Helpful
This is one of the best visits to Dubai Jumeirah Alqsr fancy hotel with great stuff and services The Asian girl call Gulyia very help full and there is guy from Egypt his name is Muhamad was very nice The hotel over all is amazing.
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Date of stay: June 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Krystel Irani Jumeirah Al Qasr and Dar Al Masyaf, General Manager at Jumeirah Al Qasr
Responded 4 days ago
Dear Mohammed9799, Thank you for taking the time to leave your feedback following your visit at Jumeirah Al Qasr. I am delighted to read that your stay was memorable, rest assured I will share your kind words to Gulya and Muhamad. Looking forward to host you in the near future Best Regards, Krystel Irani Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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Experience with this hotel was second to none . From the reception to the housekeeping and food outlets all was fantastic . They were a few key people who made our experience with their excellent customer service starting with Patrick & Rahman from the Arboretum restaurant their service delivery was 100% satisfactory they remembered us from the second night they saw us and honestly made our trip exceptional . Our experience at The Al Qasr pool Samual (Sam ) was also great was always at our service everyday and was excellent . We were also able to meet Lucky their manager all those staff are a Credit to the hotel and really are the key elements that made our stay Worthwhile. Please extend our Gratitude . The lounge bar was also great very nice staff and they welcomed us daily again remembering us Joy , Jaitske and Natasha there were a few more however apologises can’t remember all their names . They were great and the atmosphere of the lounge was amazing as well as the view . We really enjoyed our stay and will be returning very soon . Rony & Wallace we’re great helping us get taxis . Location , staff , service , food , room and Facilities everything perfect . We had an issue with A/C which was fixed as soon as mentioned didn’t effect our stay . Small feedback really didn’t effect our stay again however would be nice to get it sorted for the next guest the overhead shower consistently drips even when you are using the hand shower , and the hand shower head is Loose . Other then that 10/10…
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Make use of the boat and shuttle facilities to get around the resort saves time .
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1 Helpful vote
Helpful
The best hotel of he Jumeirah Group and maybe the best of Dubai. Very friendly staff and also very good restaurants.Theb 4 best restaurants are The Hide-Al nafoorah-French Rviera-Pier Chic These restaurants are all to number one. Philip
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Krystel Irani Jumeirah Al Qasr and Dar Al Masyaf, General Manager at Jumeirah Al Qasr
Responded 3 days ago
Dear philipmullemeister, Thank you for taking the time to leave your kind words, it was a pleasure welcoming you to our amazing resort. Looking forward to see you in the near future Best Regards, Krystel Irani Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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This hotel stay was (almost) perfect as ever. We love coming to stay at Al Qasr and will most certainly be back. The only disappointments we had were around the dining and Half Board Package. We were constantly told we could not reserve a table at the Al Naseem buffet for dinner until after 9pm even if there were tables available. We have also previously been able to have breakfast there but were told that we were not allowed to do this. I was also disappointed at how there are no longer any restaurants in the Burj Al Arab for people on the Half Board package. We have previously been able to dine there (with a supplement) but were told this is no longer available. I feel like the Half Board Package certainly requires updating/improving. One of the reasons we always return to Al Qasr is how special we are made to feel by all of your staff ranging from those in the dining room to those in reception and those by the pool. I would like to make a special mention of Rehman and Lucky in the dining room. Their professionalism and friendly attitude was exemplary. I would also like to raise your attention regarding Yogendra who was in charge of cleaning our room. He was not only kind, professional and friendly but I feel like he is a massive credit to your hotel in the way he handles himself around guests and always had an amazing attitude.…
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Date of stay: June 2022
1 Helpful vote
Helpful
Response from Krystel Irani Jumeirah Al Qasr and Dar Al Masyaf, General Manager at Jumeirah Al Qasr
Responded 6 days ago
Dear DrMak91, It was a pleasure welcoming you back to our beautiful property and thank you for the continuous patronage towards the Jumeirah Group. I am happy to read that you enjoyed the amazing service delivered by our colleagues and rest assured I will share the same to Rehman, Lucky and Yogendra. Your comments regarding our half board are well noted and will be shared with the concerned departments, thank you for raising the same which will be looked into. Looking forward to hosting you in the near future! Best Regards, Krystel Irani Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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Very amazing service, very helpful staff they would immediately rush to you the second you need something. The piano adds a pleasant atomsphere to the place. Mateen was specially helpful, she recommended the raspberry cake for me and it was delicious paired with an iced americano. 10/10 experience
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Date of stay: June 2022Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Krystel Irani Jumeirah Al Qasr and Dar Al Masyaf, General Manager at Jumeirah Al Qasr
Responded 6 days ago
Dear fahadm483, Thank you for taking the time to leave your kind feedback. I am delighted to read that you enjoyed Al Fayrooz Lounge as well as its amazing ambiance. It will be our pleasure hosting you soon Best Regards, Krystel Irani Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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We've seen many 5* hotels in the Emirates but the Jumeirah Al Qasr is the best of them all! This is due to a perfect management, a perfect surrounding and dedicated personal. They make you feel like a personal guest, not a client.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Krystel Irani Jumeirah Al Qasr and Dar Al Masyaf, General Manager at Jumeirah Al Qasr
Responded 1 week ago
Dear lindaferri, It was a pleasure welcoming you to Jumeirah Al Qasr and thank you for taking the time to leave your kind words following your stay at our beautiful property. I am delighted to read that we met and surpassed your expectations and rest assured I will share the same to the team. I hope this is the best of many more stays to come! Best Regards, Krystel Irani Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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My family was staying in Jumeirah Al Qasr from Feb 23 for 10 days. The hotel took a deposit and never return it. They own my family 8000 drh. I emailed the following people many many times: Alona Boiko, Muzaffar Holimtayev. They replied they will do it but never did it. At one point they stopped replying. I am not a poor person and can wait but service is so bad. I stopped travelling to Jumeirah hotels. I hope, i will return it one day!
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Date of stay: February 2022
Value
Location
Service
Helpful
Response from Krystel Irani Jumeirah Al Qasr and Dar Al Masyaf, General Manager at Jumeirah Al Qasr
Responded 1 week ago
Dear anton_farlenkov, Thank you for taking the time to share the above. I apologize for the delay encountered and that this tarnished your overall experience at our property. I have shared your comment to the concerned department who will look into the same inmediately. Please feel free to contact me on AQDAMgeneralmanager@jumeirah.com so we can discuss further on the same. Once again, thank you for raising this. We will find a solution at the very soonest. Looking forward to hear from you Best Regards, Krystel Irani Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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PRICE RANGE
US$354 - US$539 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
al qasr at madinat jumeirah hotel dubai, madinat jumeirah, al qasr hotel dubai, al qasr dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Sufouh / Al Sufouh 1
NUMBER OF ROOMS
294
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Claim Your Listing Frequently Asked Questions about Jumeirah Al Qasr
Which popular attractions are close to Jumeirah Al Qasr?
Nearby attractions include Souk Madinat Jumeirah (0.1 km), Theatre Of Digital Art (ToDA) (0.2 km), and Studio Lounge (0.2 km).
What are some of the property amenities at Jumeirah Al Qasr?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Jumeirah Al Qasr?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Al Qasr?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Jumeirah Al Qasr?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Jumeirah Al Qasr?
Conveniently located restaurants include Bar Buci, The Noodle House - Souk Madinat Jumeriah, and The Meat Co.
Are there opportunities to exercise at Jumeirah Al Qasr?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Jumeirah Al Qasr have airport transportation?
Yes, Jumeirah Al Qasr offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jumeirah Al Qasr?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Al Qasr offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jumeirah Al Qasr?
The staff speaks multiple languages, including English, French, German, Russian, Chinese, Hindi, and Arabic.