I visited this restaurant it’s awesome good and clen food fastest service good to visit this restaurant if I visit this restaurant I feel so good refreshing this hotel service quality is very very good
SPECIAL RECOGNITION: Waleed (Arboretum) and Sanya (Al Qasr beach) - two special people, seemingly very genuine, deserving of all the prosperity that comes there way. Thank you for making our stay so special - Waleed with our kids was something to behold, he & they shared a special bond during the stay and Sanya couldn't do enough for us during our stay - very special. Because of these two primarily, we want to return same time in 2022. We stayed from 15th December through to 26th December in an Arabian Deluxe room (city line view - which was beautiful btw...better than sea view I'd surprisingly say) at the Al Qasr hotel, part of the Jumeriah group of hotels on that lovely stretch of man-made beach :) shared with The Address (new hotel yet to be completed), JBH, Burj Al Arab, Al Nasseem, Mina Al'Salam and so on. The stay was brilliant - we, like all of us, needed a true holiday away from our country (UK) and wanted two things, sun & service. Dubai and especially Al Qasr, did not disappoint. We have 2 x young kids. This hotel, in fact stretch of hotels, caters for singles, couples, business and families alike and somehow manage to do it in a way that everyone is happy it seems. Lots of space, lots of options - spoilt with the same consistent attentive service throughout the large resort. For our family, this was a great stay. We used Sinbad's kids' club most days - limited to 2-hours so the parent guilt doesn't set in - it allowed for the parents to get 2-hours of beach walks and unhindered sun (I went to Emirates Mall one of the days in that time which is 5 mins away by taxi) and more importantly the kids to enjoy themselves. We were nervous our kids wouldn't take to it as we hadn't done a kids club before.....they loved it. No hanging on to us, not even goodbyes - just straight in from second 1. Astonishing. The ratio of carers to kids was high and the creativity (as much as exercise) the kids experienced was immense. Front of house & concierge were both very accomodating - we came off the back of a night flight (the kids hadn't slept....so yeh, scene set right) - Al Qasr front of house managed to find us a room but I will say we weren't expecting it; it's rare in Dubai that rooms are available before the 1-3pm time period, so maybe we got very lucky. We were super impressed and very grateful none the less as the kids were stretched the most they'd ever been. The food - I could do a review on this all in itself but aside from Pheng He's which was the only restaurant to disappoint (will explain) - everything else was truly great. Due to covid we needed to eat breakfast each day in either Aboretum or French Riveira restaurants, which are Al Qasr's. This did NOT feel like a restriction, both were brilliant. Aboretum with international buffet everyday and it's own bakery and French Riviera was Al A Carte service...both highly recommended. Quality undeniably high quality. Each meal during rest of days was split across all the beaches and restaurants shared by the other hotels. #variety RECOMMENDATION: do half-board minimum, more if you can. Oh and also, kids under 4 get food for free from the kids menu....they do NOT tell us this voluntarily at front desk which was an annoyance on the 2nd to last day of our stay otherwise we would have done a lot more of that for the kids and save a lot of money. The kids menu's are great, big portions and for all little pallets, they loved it. On Pheng He's experience, I booked a special outdoor table for our wedding anniversary and instead of putting us in the obvious place with the view of Burj Al Arab, they put us around back with a view of a bridge a palm trees. An oversight on their part. It was our second to last dinner during our stay and meant to be our most special. No biggy but, disappointing given the notice I'd given the team. All in all - we're regular's at this Jumeirah stretch of hotels for a reason and this holiday exceeded our expectations. This was our first time at Al Qasr and we will stay they again, same time, in 2022 and probably include New Years Eve. I just wish I hadn't booked all these stays with Jumeirah over the years via travel agencies as I'd have a lot of loyalty points with them by now. Frankly the deals are cheaper via agencies though sadly. Thank yo Al Qasr, you were great. Highly recommended. Please look after Waleed and Sanya.…
After so long I visited this restaurent and enjoyed the recommended drink from Mateen which was excellent. The service quality was very good. Mateen was very humble and professional together with her team
This is one of the best visits to Dubai Jumeirah Alqsr fancy hotel with great stuff and services The Asian girl call Gulyia very help full and there is guy from Egypt his name is Muhamad was very nice The hotel over all is amazing.
Experience with this hotel was second to none . From the reception to the housekeeping and food outlets all was fantastic . They were a few key people who made our experience with their excellent customer service starting with Patrick & Rahman from the Arboretum restaurant their service delivery was 100% satisfactory they remembered us from the second night they saw us and honestly made our trip exceptional . Our experience at The Al Qasr pool Samual (Sam ) was also great was always at our service everyday and was excellent . We were also able to meet Lucky their manager all those staff are a Credit to the hotel and really are the key elements that made our stay Worthwhile. Please extend our Gratitude . The lounge bar was also great very nice staff and they welcomed us daily again remembering us Joy , Jaitske and Natasha there were a few more however apologises can’t remember all their names . They were great and the atmosphere of the lounge was amazing as well as the view . We really enjoyed our stay and will be returning very soon . Rony & Wallace we’re great helping us get taxis . Location , staff , service , food , room and Facilities everything perfect . We had an issue with A/C which was fixed as soon as mentioned didn’t effect our stay . Small feedback really didn’t effect our stay again however would be nice to get it sorted for the next guest the overhead shower consistently drips even when you are using the hand shower , and the hand shower head is Loose . Other then that 10/10…
The best hotel of he Jumeirah Group and maybe the best of Dubai. Very friendly staff and also very good restaurants.Theb 4 best restaurants are The Hide-Al nafoorah-French Rviera-Pier Chic These restaurants are all to number one. Philip
This hotel stay was (almost) perfect as ever. We love coming to stay at Al Qasr and will most certainly be back. The only disappointments we had were around the dining and Half Board Package. We were constantly told we could not reserve a table at the Al Naseem buffet for dinner until after 9pm even if there were tables available. We have also previously been able to have breakfast there but were told that we were not allowed to do this. I was also disappointed at how there are no longer any restaurants in the Burj Al Arab for people on the Half Board package. We have previously been able to dine there (with a supplement) but were told this is no longer available. I feel like the Half Board Package certainly requires updating/improving. One of the reasons we always return to Al Qasr is how special we are made to feel by all of your staff ranging from those in the dining room to those in reception and those by the pool. I would like to make a special mention of Rehman and Lucky in the dining room. Their professionalism and friendly attitude was exemplary. I would also like to raise your attention regarding Yogendra who was in charge of cleaning our room. He was not only kind, professional and friendly but I feel like he is a massive credit to your hotel in the way he handles himself around guests and always had an amazing attitude.…
Very amazing service, very helpful staff they would immediately rush to you the second you need something. The piano adds a pleasant atomsphere to the place. Mateen was specially helpful, she recommended the raspberry cake for me and it was delicious paired with an iced americano. 10/10 experience
We've seen many 5* hotels in the Emirates but the Jumeirah Al Qasr is the best of them all! This is due to a perfect management, a perfect surrounding and dedicated personal. They make you feel like a personal guest, not a client.
My family was staying in Jumeirah Al Qasr from Feb 23 for 10 days. The hotel took a deposit and never return it. They own my family 8000 drh. I emailed the following people many many times: Alona Boiko, Muzaffar Holimtayev. They replied they will do it but never did it. At one point they stopped replying. I am not a poor person and can wait but service is so bad. I stopped travelling to Jumeirah hotels. I hope, i will return it one day!