We have visited Little Miss India this evening and my only complaint is I will now never enjoy Indian food as much as it won’t compare to here! Absolutely outstanding food with brilliant service from Rishabh and his colleagues. The food was fantastic and the small extra touches make this place a cut above the rest. If you like Indian food you MUST try this place. Thank you for a great evening
Let me start by saying this hotel is a hidden gem. I have been visiting Dubai several years and have stayed at several hotels on the Palm, normally staying at the Atlantis and in comparison to those, Fairmont the Palm is a cut above the rest! I want to start by mentioning Mr Ahmed Abdelnaeim (Front office Manager) who treated me like I had been visiting for years rather than my first time and ensured our stay was nothing short than spectacular, Kamila (Front Desk) - unfortunately I've lost the name of the lady who checked us in and our housekeeping staff who were awesome and so attentive. Fairmont is conveniently located on the base of the palm but do not let that put you off, the views from the hotel of West Beach, Dubai Marina, Palm, and city views are amazing. I was visiting with two friends and we had originally booked a sea view queen bedroom, staff had arranged everything we had requested in advance including an additional bed, high up room and even checked us in early (our flight landed at 7am on the check in day), not long after being in our room we were visited with a cake for my best friends 30th birthday (this wasn't even requested!!) and again, I believe this was all sorted by Mr (Ahmed) Abdelnaeim. We decided to inquire about a larger room, I managed to catch Mr Ahmed before a meeting however despite his meeting, he took the time to arrange for a member of staff to show me a suite before we decided to upgrade and I was completely blown away. I can only suggest you look at my photos and the other photos other travelers have uploaded of the suites but they are a MUST!!! We were allocated room 817 with panoramic views of the city, Marina, Bluewater Island and partial views of the palm. The view was out of this world. We had a large double balcony, living area, table and chairs, separate toilet, large bathroom with bath/shower and a large king size bed. Again, without even asking the staff brought two additional beds to our room for my friends. We were just blown away by the quality of the suites with the large balcony and views. The hotel has two large pools (one for children) and a childrens play park with water fountains, getting a sunbed wasn't difficult and the hotel even supply water with your towels when you collect. There is a large private beach with a netted off area in the sea. There is some construction going on next to the beach but this didn't disrupt us whatsoever. We were half board and visited the buffet restaurant (Flow Kitchen) for breakfast and a few nights of our ten night stay, there is a selection of food available and the staff attended to my dietary needs. There could possibly be more of a selection in the buffet as some nights we did find it limited, other nights there were lots to our taste. As part of the half board package we visited Little Miss India, BA Boldly Asian and Frevo (100 AED supplement). I have reviewed BA Boldly Asian and Frevo separately but both restaurants were amazing so much so we visited more than once. Mr Ahmed warned us in advance to be hungry when visiting Frevo and boy was he not wrong!!! The food was just amazing as was the atmosphere, live entertainment and staff faultless and so attentive, likewise to Boldly Asian. We did use the spa facilities on one evening after being in the sun, the only thing the spa is missing is a Jacuzzi - I did notice some rooms with Jacuzzi's on the balcony though! All in all, this hotel is the best I have stayed in Dubai and a hidden gem, so much so I have booked to return in September it just went beyond my expectations and I am sure it will yours too. Please take my word for it and book a suite - ask for a high up room and you will not be disappointed!…
Unbelievable hotel with unbelievable service. Absolutely spotless clean. Great location and nothing but praise for the hotel and the amazing staff they have. Not a single bad word to say. Food from the buffet had plenty of choice even for fussy eaters. Can’t wait to return next year but this time for even longer. Thank you for making our holiday outstanding from start to finish.
So we had been planning a visit to Dubai for some time. When better to go than our tenth wedding anniversary child free which is rare. After a lengthy flight we were picked up from the airport and dropped off at what I can only describe as one of the best hotels I’ve seen. A lovely gentleman greeted us at the door and opened the car door for us and got our cases out. He had a huge smile on his face like he genuinely enjoyed his job. We walked into the spectacular lobby area which firstly smelt great. I worked out the pump a scent into the air. The building is authentic, classy, in modern style Arabic style without loosing the Arabian feel. Water features to view and beautiful flowers to smell. We were guided to the reception where we met Kossivi. Again great smile and made us feel so welcome. He asked us how our flight was and what our plans were. I explained we were there for our tenth wedding anniversary. I explained that when we got married we never had a honeymoon as I was in the military and shortly after getting married I deployed over seas. Kossivi seems touched by this and disappeared for a moment. Upon his return he said your room is ready and I’ve upgraded you to a sea view room. I was left speechless. Truly amazing member of staff. Kossivi is an absolute credit to the hotel and would be a disaster to loose him. Up to the room we went and the room was impeccable. Clean, in fact immaculate. Amazing view from the room towards the wheel and Dubai Marina. The room was lovely and cool from the air conditioning and had good amenities like tea coffee water. The bed was outstanding, i didn’t have a bad nights sleep. I’m now looking to match it at home. The bathroom was great with lovely Elemis toiletries. The hotel as a whole was stunning. Not a thing out of place. The pool area was beautiful. Plenty of beds and a very relaxing area to be. They play music across the pool which makes it even more relaxing. You can go out the back and onto the beach which again is immaculate. Very few people are on the beach to be honest. On a couple of the nights we went to Flow kitchen where there was a huge selection of food to choose from which was to the highest of standards. High quality fresh and extremely tasty. It was as if I was eating in a top notch restaurant. Now let’s talk about the staff. Every single staff member we came across was friendly, caring and genuinely wanted you to feel welcome and at home. This hotel has some of the best staff I have come across. Forget the luxury, forget the location forget all of that. It’s these staff members at this hotel that make the Fairmont truly special. These staff members are truly special and deserve the respect they have earned. They earned it through hard work and great attitude to their work. Well done Fairmont. You made our tenth wedding anniversary special. So much so we’ve booked to come back in May 2023. Thank you.…
Everything was perfect. Staff are friendly and service oriented. Thanks for Suity at reception for her nice welcome and support. Surely will repeats our visit. Note: the review shall not ask for 200 words to proceed. By this note I done with the 200 words. Thanks
This was our second visit to The Fairmont. We had a great time here and you will not be disappointed with the hotel or the service you receive. From the moment you walk in to the moment you leave you are in good hands here. The main reason for this is the dedication of the staff doing everything possible to ensure your stay is memorable. It's not possible to mention everyone who made us feel so welcome, but those who did know exactly who they are , we would however, like to specially thank everyone on reception, the flow kitchen and house keeping for their extra efforts for us. Flow chefs, Head Chef Anil, Rahul and Dendi, Arul, Raj, Susheel in the restaurant, you went out of your way to help us. Thanks Team Fairmont for a great holiday. Ian & Julie
Amazing stuff especially suity is very nice and kind i would highly recommend this hotel. the room was specious with really nice sea view the pool is great as well flow kitchen food is super delicious
This stay would not have been amazing if it wasn’t for the staff, Mary & and the concierge team were fantastic and Eolem was very kind in our departure from the hotel. If you go to Dubai, you must stay or visit the Fairmont hotel. 5 star all the way 😊
Have had the best 2 week holiday here in Dubai! The Fairmont Hotel is beautiful and the staff can’t do enough to help you. Special thanks to Praveenn & Diki who always kept our room spotless and always provided us with 5* service! Will definitely be back ☺️
"Treat the customer like you would want to be treated" Personally, the sentence above is the foundation of every world-class service because it touches the core of every one of us being humans, good humans. It's simple but powerful statement. With that intro, I want to talk about my experience at Fairmont The Palm. My family and I stayed for several weeks in this hotel that become our temporary home. It was our home because of the amazing humans working there. I want to talk about Rendel. Rendel is a natural leader but most importantly a wonderful human. Rendel looked after us like a guardian and proactively made things easier for me and my family who were moving to Dubai. From personalized towels for my baby to organizing a birthday party for my wife. All his idea btw. Long story short I will always prefer, recommend and stay at Fairmont The Palm for the quality of the people that they employ like Rendel, Rodolfo, Parvis, and many others. Thank you, Rendel, and congrats on your wedding! Cheers Thanks a lot Gustavo…
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