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Grand Excelsior Hotel Deira

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788 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Excelsior Hotel Deira
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Showing 656: English reviews
Cuneo, Italy
Reviewed 16 November 2014

I always said: it’s in the details that you find the difference between good and bad hotels. In my last stay here I had a proof of what “care for customer” means. Arrived there on my birthday evening. The check-in staff noticed, and said: too bad it’s so late. The evening after, coming back to the hotel after a work...

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Helpful?
2Thank Homing_Pigeon1
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Homing_Pigeon1, Thank you for taking the time to write your experience as our guest recently in October. We are in total agreement to your view point that ‘attention to details’ however minute is very important – at Sheraton Deira Hotel we consider small details equally vital and customer care is of paramount importance. Our objective is to ensure we...

UK
Reviewed 15 November 2014

Came back yesterday from a few days away in Dubai and stayed in the Deira .I arrived at the hotel at 5.30am Whilst i knew i wouldn't be able to check in to my room till nearer the official check in time the staff helped me with any request i had including removing a padlock off my suitcase as i...

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Helpful?
Thank butchdingle
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear butchdingle, Thank you for your post and sharing your experience as our guest at Sheraton Deira Hotel on Trip Advisor site. We look forward to welcoming you back in the near future. Warm regards, Ashraf Siessy General Manager

New York City, New York
Reviewed 12 November 2014

I was quite surprised when I booked my trip to this hotel for a quite cheap price. I guessed first that this hotel would have suffered the comparison with the new glamorous and shiny resorts built close to the Palm... Well, it was not a surprise when we came in and discovered an old-fashioned hotel so close to Dubai airport...

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Helpful?
Thank Aurélien L
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Aurelien L, Thank you for choosing to stay with Sheraton Deira Hotel, Dubai and for taking the time to write a review on Tripadvisor site. Your review on the positive and negative aspects of the hotel are well noted. True Sheraton Deira Hotel is an old fashioned building which is almost 30 years old in it’s structure. We are...

Solingen, Germany
Reviewed 11 November 2014 via mobile

It was a great experience being here. The hotel was amazing. The room had a perfect size. It was clean and even the bathroom was quite nice. The swimming pool was really clean and well taken care of. The room service was pleasing too. A 9.5/10 surely!

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Helpful?
Thank Shaukat K
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Shaukat K, Thank you for the fantastic post and sharing your encounters as our guest. We are happy to know that you had a great experience at the Sheraton Deira Hotel. Your next visit is eagerly awaited by us. Warm regards, AS, General Manager

Hong Kong, China
Reviewed 10 November 2014

I stayed on the first floor on a thursday night. The thumping music from the night club downstairs was loud until 3am. There is no way anyone could have slept through it. In the morning I had the curtains opened and suddenly there was a man standing outside, washing the glass roof of the podium outside. I was not properly...

Review collected in partnership with Easytobook.com
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Helpful?
1Thank Colin_777-300
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Colin_777-300, Thank you for choosing to stay with Sheraton Deira Hotel, Dubai and for taking the time to write a review on Tripadvisor site. It is regrettable that your stay with us did not meet your expectations and I am very disappointed to know of this. One of the major purposes of online reviews is to highlight areas for...

Dubai
Reviewed 1 November 2014 via mobile

I check in last January 25,2014 around 2-3pm good for one night,Upon Arrival F/O told us to wait and another person assisted us to one area SPG area "loyalty area" .almost 20 minutes we are waiting and one F/O came to us and he said "If We Can Move In Another Place ,because he need that area,because he have a...

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Helpful?
Thank Emzon C
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Emzon C, Thank you for choosing to stay with Sheraton Deira Hotel, Dubai and for taking the time to write a review on Trip Advisor site. It is regrettable that your stay with us did not meet your expectations and I am very disappointed to know of this. One of the major purposes of online reviews is to highlight...

Mumbai (Bombay), India
Reviewed 29 October 2014

I had a very long stay at the Sheraton Deira in Dubai which was over 15 days. Let me start with the goods.. 1) The rooms were very good, clean and reasonably spacious. However the property is old and it shows in the amenities in the room 2) The property has a very very good pool with a great bar...

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Helpful?
2Thank VeejayVasnaani
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Ms.VeejayVasnaani, Thank you for choosing to stay with Sheraton Deira Hotel and taking the time to share your experience as a guest at the Sheraton Deira Hotel. We have constructively taken the good, bad and ugly aspects of your feedback. It is regrettable that your overall stay was average with us owing to factors like quality of food, prostitution,...

Brisbane
Reviewed 28 October 2014

The hotel borders between Average and Very Good. The property is dated and in need of a serious update. However it is clean and if you book a Junior Suite(and I suggest you do) the room is huge as is the Bathroom. We were placed on a non-smoking floor but I believe that at some stage, this was a smoking...

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Helpful?
1Thank scooter2273
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear scooter2273 Thank you for taking the time to write your review on trip advisor website relating to your recent stay & experience as our guest at the Sheraton Deira Hotel. We appreciate your candid feedback, both the positives and negatives – we have constructively accepted it. Mostly value your comment regarding the good customer service from our associates of...

Dublin, Ireland
Reviewed 23 October 2014

totally brilliant hotel who cares if no free wifi in bedrooms what more do you want go to the lobby!!!:) staff excellent management excellent spotless all over comfortable beds bar was nice especially by the pool would stay here again free shuttle to and from beach and the malls ,, food lovely but get to the irish village 10 mins...

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Helpful?
Thank 750tony
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear 750tony, Thank you for your post and sharing your experience as our guest at Sheraton Deira Hotel on Trip Advisor site. Your acknowledgement on the politeness of the associates and the endorsement that our hotel has excellent staff is appreciated and will definitely be shared amongst the team. Also noted is about the wifi – please be advised that...

BIRMINGHAM
Reviewed 21 October 2014

Me and my wife stayed here for 7 nights and enjoyed the club lounge with breakfast and drinks and nibbles between 6-8 at night. The staff in club lounge were very helpfull ( Naser ivy Merville) and nice to chill around the pool during the day.The room meet all our needs and the staff in the reception were very helpfull....

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Helpful?
Thank davidfordbridge
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear davidfordbridge, Thank you for writing such a positive Trip Advisor review regarding your stay at the hotel. We are delighted to read such encouraging comments and to know that you enjoyed your stay as our guest. Reviews like yours is what makes our job 100% worthwhile as positive news and comments regarding the associates are rare but so much...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €54 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#191 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
36 questions
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1 month ago

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Take only maybe first or second floor, if you want to sleep at night.”
 of 5 bubbles goelsshobhit, 31 Jan 2017 | Read review
“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
5 of 5