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Grand Excelsior Hotel Deira

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771 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Excelsior Hotel Deira
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Showing 641: English reviews
india
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 March 2015

Wow., for this property the right word is wow. As i have stayed three four times in this property, I found this property as best for the price we pay . In all for food, for ambiance, for location, for nightlife, for in room dinning , for service and for size of rooms ., every thing I found excellent ,... More 

Helpful?
Thank IndiaHello
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Indiahello, Thank you for the great feedback, and we are pleased to hear that your stay was ‘Wow’ in all aspects. We hope that we will have the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 March 2015

loved staying here. the whole experience was lovely. good food. wonderful staff couldn't do enough to please. lovely rooms. would definately stay here again. good position for city and shopping, and airport.

Helpful?
Thank marilyn f
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Marilyn F, Thank you very much for taking the time to write a Trip Advisor review outlining your recent stay in our hotel. It is a pleasure to know that you loved staying at the Sheraton Deira Hotel and had an overall a lovely experience as our guest. We appreciate your vote of confidence of returning back to stay... More 

Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2015 via mobile

It was a nice stay of 5 days. We 26 doctors group all stayed in Sheraton Deita zhotel. We enjoyed good services, nice house keeping and helping staff. Nice breakfast. Good wifi service. Staff helped when wifi was not effective. They were courteous. The surrounding was nice. It helped us to have our purchases in near vicinity.

Helpful?
Thank Mohammad I
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Mohammad I, Thank you for the great feedback, and we are pleased to note that your stay in Sheraton Deira Hotel more than met your expectations in all our products & service deliveries. We appreciate your kind complimentary acknowledgements on our associates courtesies & helpfulness extended during your stay. We hope that we will have the pleasure to welcome... More 

Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 March 2015

Nice hotel with clean rooms but insist for the room in new part of the building which is on the side where swimming pool is located on the roof not on the Star studio side. The location is ideal for old part of city including Gold Sook, City Centre and airport. Faisal (Director of front office) was very attentive and... More 

Helpful?
1 Thank Ali A
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Mr. A Ali, Thank you very much for your review and appreciate your patronage of the Sheraton Deira Hotel. We have taken note of your comments and thank you for the kind word of compliment regarding our Mr. Faisal Khalil. We also appreciate the room tipper of staying in rooms in the new wing facing towards the al muteena... More 

doha
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 February 2015 via mobile

Stayed for relaxation and was expecting so much about the hotel granting that its a sheraton. Hotel was a little old but could have compensated with the service etc. First ever hotel ive stayed in that does not have turn-down service. Coming from a full day out and arriving back to our room which is exactly how we left it.... More 

Helpful?
4 Thank summerbreeze01
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear john t, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Reading your review, I realize that you did not enjoy your stay in our hotel. It is very disappointing to read that there have been faltering experiences in different aspect of your stays .... More 

Travellers are raving about these Dubai hotels

Houston, Texas
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 February 2015 via mobile

This is one of my hotels of choice when I'm in Dubai. I always visit the old Gold Souke. The service has always been first class. Of those I recommend it to they have loved it as well. I came they after leaving another hotel where there was a situation that occurred. A male bellman was actively trying to seek... More 

Helpful?
2 Thank M B
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear M B, Thank you for the great feedback, and we are pleased to note that Sheraton Deira Hotel is one of your choice hotels when in Dubai. We look forward to connecting with you on your return. Yours sincerely, Ashraf Siessy General Manager More 

Pune, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2015

Stayed at the Sheraton Deira hotel for a couple of nights and had a very good experience. The staff were very hospitable and checking in was a breeze though we were early. The location is also ideal, not as crowded as Bur Dubai yet not too far for the many attractions in Dubai. The taxi ride from the hotel to... More 

Review collected in partnership with Cleartrip

Helpful?
2 Thank Sachin Satish K
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Sachin Satish K, It is great to read that you had a good experience as a guest at the Sheraton Deira Hotel. Thank you for the compliments expressed to the staff hospitality and on the hotel location. We look forward to welcoming you back in the near future. Warm regards, AS, general manager More 

New Delhi, India
Level Contributor
464 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 15 February 2015

This is a hotel in the true Sheraton class. Though somewhat older hotel has been maintained very well and renovated.Rooms well furnished and a great brekfast spread to suit all tastes. The service is very efficient from check in to check out very smooth.I also got a very pleasant surprise when on returning to my room i recieved greetings on... More 

Helpful?
Thank SinghCzar
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear SinghCzar, Thank you for the great feedback, and the extensive review of our hotel. We are pleased to hear that your stay was enjoyable and will certainly share your feedback with the team. Your vote of confidence to return back is appreciated. We look forward to welcoming you back soon again. Yours sincerely, Ashraf Siessy General Manager More 

London, United Kingdom
Level Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 February 2015

Only stayed for three nights, but all was very good, from check in to check out. Club lounge was very good and not full, shame about other peoples children!! The bar on the 5th floor was a bit too quite but that's not down to the hotel. Will stay again.

Helpful?
1 Thank David H
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear David H, Thank you very much for taking the time to write a Trip Advisor review outlining your recent stay in our hotel. It is a pleasure to know that you have enjoyed your stay with us and look forward to your return. Warm regards, AS, General Manager More 

Kolkata (Calcutta), India
Level Contributor
72 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 10 February 2015 via mobile

Close to the airport with a number of eating options within walking distance. This is not the best hotel of its class that I have stayed in, nor the worst. The nice ambience and an otherwise pleasant stay was marred by a bathroom that appears not to have been thoroughly cleaned before it was allotted to me.

Helpful?
1 Thank RSAG
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear RSAG, Thank you for the post and sharing your encounters as our guest, your constructive feedback is valued and we look forward to your next visit. Warm regards, AS. General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €70 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#177 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
31 questions
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Mashhad, Iran

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
“Take non smoking room but not the side where Iranian night club area”
 of 5 bubbles Sunimal68, 26 Aug 2016 | Read review
“The hotel is accessible and as mentioned earlier the hotel provide free transport to the malls and beaches daily”
 of 5 bubbles annewanjuguk, 16 Aug 2016 | Read review
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