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Shangri-La Hotel, Dubai

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#61 of 544 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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1,997 Reviews from our TripAdvisor Community

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Showing 1,692: English reviews
Reviewed 1 week ago via mobile

great hotel wonderful location and the staff are very polite specially thanks to mohammed (front office)and udaya (housekeeping)thank you guys to making my stay wonderful. I recommend this hotel to my frnds and colleagues thank you Shangri-la hotel dubai.

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1Thank Niyaz T
Reviewed 1 week ago via mobile

Very chilled and staff are all very welcoming and friendly. I'll definitely come back. Highly recommended. The more the merrier! Great view and cool background soundtracks..they offer 2 days a week of unlimited free drinks and candies. Marshmallow dipped in strawberry syrup are my faves

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Helpful?
1Thank Salwa J
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Salwa, Thank you for taking the time to share your experience in Trip Advisor. We are delighted to know that you enjoyed your recent visit in Ikandy ultralounge. It is always rewarding to receive nice comments from our regular guests and I have shared your kind words to the team. We look forward to welcoming you back on your...

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

We visited IKandy in the mid of Feb with friends. As soon as we reached the place I really wanted to leave because of "friendliness" of hostess. The table was shown to us and she was like "take this table or that" I mean no smile at all... on top of that it was my birthday and no one from...

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Helpful?
Thank NaDi001
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear NaDi001, Many thanks for your feedback concerning your experience at Ikandy ultralounge. I am concerned to read of your experience and realise that we may not have met your expectations of service delivery. I truly appreciate the feedback that you provided and it has been shared with our concerned colleagues as an essential procedure for us to improve our...

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

Nice location on sheikh zayed road,nice pool and Burj khalifa view from ikandy ultra lounge.service is amazing in ikandy by Kazi and Omar.Love this place ,we will definitely come back and recommend to the friends.

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Helpful?
1Thank moe2020
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Thank you for your feedback on Trip Advisor. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had a wonderful experience whilst staying with us. Your recommendation to your friends and family is much appreciated. We look forward to welcoming you back to Shangri-La...

Northern Ireland
Reviewed 1 week ago

We booked this hotel for the second part of our honeymoon and we were very disappointed. The hotel lobby was closed for renovation, which we were made aware of prior to going, however it would have been nice had there have been concierge available to help and direct guests. We were dropped off at the hotel and our chauffeur could...

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Helpful?
Thank MissBNI
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear MissNBI, Thank you for the time it has taken to address your feedback regarding your current experience. I am concerned to read that we have had a lapse in service and execution during your visit and I would like to apologize on behalf of the hotel for not delivering as promised. I have conveyed to our team your comments...

Riyadh, Saudi Arabia
Reviewed 1 week ago

every time i travel in Dubai i cant stay some where else other than Shangri-la hotel location is perfect - Resturant are amazing room service any moment are ready to help and serve from hotel Door to room Door i did not see any thing other tahn welcoming faces and smiles every where they alway make my stay in the...

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Helpful?
1Thank fadikalbuneh
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Fadikalbuneh, Thank you for your feedback. We are delighted to receive your comments in regard to our hotel’s service and facilities. Your positive review is much appreciated. We are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Gerhard Hecker, General Manager

Reviewed 1 week ago

The studio is a good size and well equipped. Rooms were very clean. It is located close to an off licence and there are plenty of eating options close by. Location is central and easy to access Dubai mall and the Burj Khalifa via metro ( only one stop away) or taxi.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Prash37
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Prash37, Thank you very much for your feedback. We are happy to read that you enjoyed your stay with us. We look forward to welcoming you back to Shangri-La Hotel, Dubai on your next visit. With kinds regards, Gerhard Hecker, General Manager

POTTERS BAR
Reviewed 1 week ago

Lovely hotel very close to Burj Khalifa and Dubai Mall. More if a business hotel as not close to the beach but easy to travel everywhere as very close to the metro. We stayed in the Horizon Club which was excellent as always with lovely staff. They looked after us very well especillay Troy when they ran out of our...

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1Thank TONY K
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Tony K, Thank you for taking the time to share your feedback on TripAdvisor following your stay. Your kind comments are indeed rewarding and I will forward them on to our Horizon Club team, special mention to Troy, who will be delighted to learn that their efforts have been appreciated. Your feedback in regard food variety is very much...

bangalore
Reviewed 1 week ago via mobile

The hotel is centrally located and is excessable very conveniently. Connected by Metro train from airport, is an added advantage.Also, its only about a 10 minute drive to visit the Burj Khalifa! Warm welcome and stunning ambience. Clean and good size rooms, beautiful pool area.I would highly recommend this hotel for it's service. The rooms were clean and the beds...

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2Thank loveguruBangalore
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear LoveguruBangalore, Thank you very much for staying at the Shangri-La Dubai and for posting your complimentary review on TripAdvisor. Your kind comments are indeed rewarding and I will forward to the team whom will be delighted to learn that their efforts have been appreciated. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too...

Reviewed 1 week ago via mobile

I don't usually make reviews however I don't want the wonderful service given to us go unnoticed. The hotel is strategically located near the airport and malls. It is very accessible to Metro (called MRT where I came) and there is almost always a taxi in front of the hotel. For us travelling with a baby (well not so baby...

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Helpful?
1Thank DheyTiongco
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear DheyTiongco, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to sharing your experience. It is thoroughly appreciated that you found our overall products and services to your satisfaction. I am more than glad to share your compliments with our head of division, especially with the relevant employees...

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €184 - €587 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#44 Spa Hotel in Dubai
#58 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
43 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room as high as possible.”
 of 5 bubbles colinpennyfu2, 24 Feb 2017 | Read review
“choose a city view if you want to see Burj Khalifa”
 of 5 bubbles abesal, 20 Feb 2017 | Read review
“Request Room with Ocean View”
 of 5 bubbles VancouverTripper, 1 Feb 2017 | Read review
“Horizon Level with views over the beach...”
 of 5 bubbles BondiBee, 29 Jan 2017 | Read review
“If budget allows opt for Horizon club rooms”
 of 5 bubbles Maz0603, 28 Jan 2017 | Read review
5 of 5