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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 16/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Dubai
More questions?
Updated 16/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Shangri-La Hotel, Dubai is an ideal starting point from which to discover the city’s dynamic energy. Strategically located on Sheikh Zayed Road, minutes away from The Dubai Mall, Dubai International Financial Centre (DIFC) and City Walk, the hotel offers 302 spacious rooms and suites with stunning views of the Downtown Dubai skyline or the Arabian Sea. Asian-inspired dining options and a pool offering unobstructed views of the Burj Khalifa complete the experience.
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Special Offer:Experience More with Free Breakfast & Upgrade
Location
Full view
95Great for walkers
Grade: 95 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Sheikh Zayed Road, Dubai United Arab Emirates
Name/address in local language
Getting there
Financial CentreDubai Metro6 min
Burj Khalifa/Dubai MallDubai Metro10 min
Car HireSee all Dubai car hire
2695Reviews187Q+A100Room tips
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Popular mentions
I I would like to thank all the staff at the Shangri-La Hotel in Dubai for solving problem of difference price and they give me good upgrade and it’s was amazing trip with this hotel also I would like to thank in particular a manager Mr Essam for the good treatment upon my arrival at the hotel also I recommend all Tourists and residents come and enjoy in amazing facilities like pool ,gym and also a lot of things you can doing.
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Date of stay: September 2021Trip type: Travelled with friends
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded yesterday
Dear binmrar92, We would like to thank you very much for staying at Shangri-La Hotel, Dubai and taking your valuable time to post your feedback on TripAdvisor. The core of our philosophy is to deliver an experience that is personal and tailored to our individual guests’ needs. We were delighted to read that we were able to exceed your expectations during your recent visit and that you our colleauges were able to assist you with regards to your room reservation. Thank you for all your praise and recommendations, it was indeed our pleasure to be at your service. We thank you for your patronage and are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel, General Manager
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Kevin E. (ValueLabz.com) wrote a review Mar 2021
Rotterdam, The Netherlands14 contributions5 helpful votes
Hotel's Favourite
Amazing service, very good location and a really friendly staff that I have never experienced anywhere before. One of the doormen (Yasser) did an amazing job at a time where I forgot my phone in a taxi. Just 60 minutes later I have received my phone back thanks to the help of him. Apart from that, whenever you need anything the staff is always very helpful! Service is on another level - Highly recommended
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Date of stay: February 2021
1 Helpful vote
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 14 Mar 2021
Dear ValueLabz, Thank you very much for choosing Shangri-La Hotel, Dubai for your recent stay and sharing your positive feedback on TripAdvisor. Our goal for our guests is always to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. And we are indeed happy to read that your overall stay with us was exquisite and that our products and service standards were to you liking. I am honored to learn our team were able locate the missing phone of yours and ensured to deliver the great service throughout your patronage. We thank you for your kind words, it was our pleasure to be at your service. We certainly look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
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I had dinner at Dunes cafe last night , food was super good and also the service is excellent , price is affordable. Thanks to chef,Rizkiya and Polina. I will come for the next visit with my family next time and
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Date of stay: September 2021Trip type: Travelled solo
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded yesterday
Dear 375kaia, Thank you for taking your precious time to write and share your review with us TripAdvisor. We are happy to learn that you were satisfied with the dining experience at Dunes Café and enjoyed your dinner meal. Thank you for praising the efforts of Chef, Rizkiya and Polina for their friendly attitude and hospitality. Our aim is to ensure that guests are always given the best attention and comfort they deserve, it was indeed pleasure to serve you. We are looking forward to welcoming you back at Dunes Café once again in the not too far future. With kind regards, Hakan Ozel, General Manager
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Hello I was call the hotel and they give me rate after one hour Than I call them again they give me higher rate with same date why like this it’s bad management I will write official complaint to Dubai government ..
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Date of stay: September 2021Trip type: Travelled with friends
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded today
Dear Mr. Saif Almheiri, Thank you for taking the time to share your review on TripAdvisor on your recent stay at Shangri-La Hotel, Dubai. We regret to learn that you experienced inconvenience upon making a reservation causing inconvenience to you. Your feedback has instantly been addressed and we do hope that it has been resolved to your satisfaction. We certainly look forward to your return at Shangri-La Hotel, Dubai upon your next visit so that we would exceed your expectations and redeem ourselves. With best regards, Hakan Ozel, General Manager
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We went for buffet dinner at Dune mid week. Amazing experience. Great selection of cuisine from roasts or cooked to order meats, pasta, curries, the list goes on. Everything made to tailor our tastes. Excellent service. Special thanks to the chefs, supervisor and Maribeth to taking care of us.
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Date of stay: September 2021Trip type: Travelled with family
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded yesterday
Dear Glen J, Thank you for sharing your positive review on TripAdvisor following your recent visit to Dunes Café at Shangri-La Hotel, Dubai. We are delighted to read you had an amazing buffet dinner experience and enjoyed our authentic dishes served at the restaurant. Our hotel provides the highest quality of food selections that are prepared by our skillful culinary teams, and services are rendered truly from the heart. Thank you for your kind compliments, as well as your favorable feedback given to Maribeth for her great service. It was our pleasure to serve you. We look forward to your next visit to Shangri-La Hotel, Dubai in the nearest future. Best regards, Hakan Ozel, General Manager
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LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1 / Dubai International Financial Centre (DIFC)
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Claim Your Listing Frequently Asked Questions about Shangri-La Dubai
Which popular attractions are close to Shangri-La Dubai?
Nearby attractions include Blue Waters Marine (0.01 km), Madouk Nights (0.4 km), and Mantis Dubai (0.4 km).
What are some of the property amenities at Shangri-La Dubai?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Shangri-La Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Dubai?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Shangri-La Dubai?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Shangri-La Dubai?
Conveniently located restaurants include Benjarong, Another St., and 24th St. World Street Food.
Are there opportunities to exercise at Shangri-La Dubai?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Dubai have an airport shuttle?
Yes, Shangri-La Dubai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Dubai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Dubai?
The staff speaks multiple languages, including English, Russian, Chinese, Hindi, Arabic, and Filipino.