Sheikh Zayed Road, Dubai 75880 United Arab Emirates
E-mail hotel
22 people are viewing this hotel
Hotel direct offer!Exclusive Member Rate
US$336
US$397
US$306
US$336
TravelocityUS$306
travelup.comUS$342
EtripUS$397
View all 21 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Full view
View all photos (3,560)3,560
Room & Suite (913)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#50 of 923 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
Shangri-La Hotel, Dubai is an ideal starting point from which to discover the city’s dynamic energy. Strategically located on Sheikh Zayed Road, minutes away from The Dubai Mall, Dubai International Financial Centre (DIFC) and City Walk, the hotel offers 302 spacious rooms and suites with stunning views of the Downtown Dubai skyline or the Arabian Sea. Asian-inspired dining options and a pool offering unobstructed views of the Burj Khalifa complete the experience.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free shuttle or taxi services
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Children's television networks
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Russian, Arabic, Chinese and 2 more
Location
95Great for walkers
Grade: 95 out of 100
154Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
Sheikh Zayed Road, Dubai 75880 United Arab Emirates
Name/address in local language
Getting there
Financial CentreDubai Metro6 min
Burj Khalifa/Dubai MallDubai Metro10 min
Car HireSee all Dubai car hire
3346Reviews210Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 2,904
- 297
- 79
- 28
- 38
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Was it the dramatic location in downtown with stunning views of Burj Khalifa? Was it the incredible lounge experience at the Horizon Club with impeccable food and beverage offerings? Was it the restful pool area surrounded by amazing skyscrapers? Was it the tastefully furnished and oh-so comfortable and spacious guest room that was so well appointed I never wanted to leave it? I think it was a combination of all of these things that made this my best hotel stay in 50 years of travel. I stayed for 9 nights, so I really got a feel for this property and its extraordinary operation. Even with 700+ rooms filled with other guests, the staff got to know my name, welcoming me back at the end of each day, making me feel looked after and important. The icing on the cake was the personal touch offered by my turndown attendant, a humble young Nepalese man named Jitendra. I will never forget him. Upon discovering I am diabetic, noticing my insulin in the fridge, he took it upon himself (without my asking) to leave a few extra bottles of water at turndown each night, along with a crystal vase of 3 fresh, long stemmed roses and kind, handwritten note. His outrageously kind and proactive gesture touched my soul. A hotel can be beautifully designed and elegantly appointed, which Shangri-La Dubai is in spades, but in the end, its the human beings on staff that really make the magic happen, and that's unquestionably the best aspect of this property. Please take good care of Jitendra - he's a true asset to your operation.…
Read more
Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Best service ever Everthing was fine Beshoy is professional and so courteous Shangril is alwamy favorite The room is clean and Housekeeping is very good The location is also amazing I wipl come back always for vacations
Read more
Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 weeks ago
Dear FawazEid, Thank you for taking your precious time to write and share about your recent experience on TripAdvisor. We are grateful to read your beautifully described positive feedback with regards to hotel’s location, hospitality of our colleagues and products and services offered. We go to great lengths when it comes to hospitality and services to ensure that our guests are given the best attention and comfort they deserve. Your kind compliments for our colleague Beshoy is highly appreciated. Our people are the assets of our company who aim to cater to the needs of our guests with the utmost care by rendering the services truly from their heart. He will be delighted to hear his efforts have been recognized. It was our pleasure to be at your service during your visit. We certainly look forward to welcoming you back again at Shangri-La Dubai in the near future. With kind regards, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olivia S wrote a review 29 Jan
Khodarahm was a very friendly face to meet upon our arrival. All the other staff here always had a smile on their faces and were eagar to help no matter what! It’s a very clean atmosphere and the food was delicious.
Read more
Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear OliviaS1373, Thank you very much for your patronage at Shangri-La Dubai and taking your precious time to post your experience with us on TripAdvisor. We are happy to read that you enjoyed your stay and were very satisfied with the outstanding service provided by our colleague Khodarahm. Your generous thoughts are very much rewarding, he will surely be delighted to learn his efforts have been recognized in such a superb manner. We thank you for your wonderful comments and compliments, it was our pleasure to be at your service. We look forward to welcoming you back at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shpetim E wrote a review 29 Jan
Khodarahm was very kind and friendly and helped us with everything. Top Service! He helpt us get a taxi every time we needed one and he helpt us with the bags. He also held the umberella and was in a very good mood everyday! It was fantastic!
Read more
Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Shpetime2023, Thank you very much for taking your precious time to write and share your positive review on TripAdvisor following your recent stay at Shangri-La Dubai. We are very delighted to read that you had a great stay with us and were very satisfied with the hospitality and the welcome services provided by our fantastic colleague Khodaram. Our aim is to continuously provide the highest and uncompromising services to our guests straight from our hearts. It was our pleasure to take care of you and I will surely convey your kind words to him. We certainly look forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khodaram and Francis at the door were amazing, pleasant and super friendly every single day. Definitely made our Stay memorable. The service at the hotel was top-notch; would highly recommend and would definitely visit again.
Read more
Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear V1819VXstephanieo, We would like to thank you very much for your patronage at Shangri-La Dubai and taking your valuable time to post your precious review on TripAdvisor. We are delighted to read that you had a great overall experience and were satisfied with the attention and care provided by our colleagues, especially Khodarahm and Francis during your visit. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests. We thank you for your positive feedback and recommendation, and are very much looking forward to welcoming you back here at Shangri-La Dubai in the near future. Sincerely yours, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time we’ve stayed at a Shangri-La hotel & this won’t be our last . From the minute our car pulled up at the entrance till the time we were ready to leave the service was incredible From the doorman to the guys doing our rooms everyone was smiling & happy to help where ever they could The room we stayed in was fantastic . What a view from the 41st floor over looking the bay Very clean & large comfortable bed Bathroom clean & large The restaurants were fantastic & food great . Had dinner at the Dunes restaurant where they had Italian night ( buffet ) Magnificent food & such a large range to choose from My wife joined the Horizon club before we booked & definitely worth doing Breakfast on the 41st floor was good , afternoon tea from 2pm -4pm & happy hour from 5:30-7:30 all included . The views from the restaurant area were absolutely fantastic What a great experience for my wife & i . Wanted somewhere nice to stay & rest after our tours through Egypt & Jordan & before flying home We’ll worth the money we paid We are looking at staying at other Shangri - La hotels in the future Thanks to all the team at The Shangri-La fro making our stay a memorable one…
Read more
Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Selimy2014, Thank you very much for taking the time to share your excellent review on TripAdvisor following your first visit to Shangri-La Dubai. It is through valuable feedback such as yours that we are able to keep ourselves highly motivated to always delight our guests. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, it is an honor for us to read your inspiring message about our colleagues’ hospitality, the incredible views, and the state of our offerings. We are indeed delighted to learn that our team were successful in making your first stay with us a memorable one by meeting your expectations during your visit. We thank you for your patronage, it was a great privilege having you stay with us and taking care of you and your wife. We certainly look forward to welcoming you back again at Shangri-La Dubai in the nearest future. Sincerely yours, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at this hotel in January 2023 and I have to say, it was an absolutely amazing experience. I give it a full 5 out of 5 stars. The housekeeping service was top-notch and I have to give a special shoutout to Kelum, who went above and beyond to make sure my stay was comfortable. The room was always spotless and the attention to detail was fantastic. On top of that, the view from my room was breathtaking. Overall, it was a truly wonderful stay and I highly recommend this hotel to anyone.
Read more
Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear OmarFaleh, We would like to thank you very much for choosing Shangri-La Dubai for your recent stay and sharing your excellent feedback on TripAdvisor. We are delighted to read your positive comments and observations regarding the incredible views and that you were very satisfied with the outstanding service provided by our housekeeping colleague Kelum. Your positive comments are thoroughly appreciated. Our people are our most prized assets, and it is through comments such as yours do we all, strive to provide service straight from the heart. We will surely share your excellent remarks with him. Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. With warm regards, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked two nights in Shangri-La because I had a very good experience for this brand in China. Well, I think it did not meet my expectation. The lobby is very small and when you enter it, it doesn't seem like a luxury hotel. My room was ok but a little bit small but my friend's room has some problems with the safe box and Furnitures. They said that they renovated the hotel but honestly it seems a little old. The breakfast was good but I expected more from this brand. Considering the higher price than the other five-star hotel I was there in Dubai, this hotel won't my choice for next trips.
Read more
Date of stay: January 2023Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip: room no. 3107 is in the corner and has a very good view
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 2 days ago
Dear Ehsan S, Thank you for taking your precious time to share your experience with us on TripAdvisor following your recent stay at Shangri-La Dubai. We are delighted to read that you were satisfied with our services rendered during your stay with us. Thank you for your kind remarks, it was our pleasure to be of service to you. Though, we regret to note that we fell short in meeting your expectations with regards to your guestroom, dining experiences, as well as the state of our products. Thank you for bringing this forward, it is feedback like this we learn from and use to improve. We have addressed the matter of your concerns at length with our stakeholder involved for future improvement and enhancement of our standards. Once again, we thank you for your patronage and valuable input. We hope to welcome you back again at Shangri-La Dubai in the near future so that we would have the chance to exceed your expectations and give you a great hotel experience that so many of our guests have grown so fond of. Best regards, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khodaram was the Best! The Hotel was amazing! Everything was good! Service and everything amazing! The Workers very friendly and helpfully for all of us. I like it very much and gonna miss this hotel in dubai
Read more
Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 4 days ago
Dear borany2023, Thank you very much for taking the time to share your review on TripAdvisor following your recent stay at Shangri-La Dubai. We are delighted to read you had an excellent experience and enjoyed our services, as well as colleagues’ hospitality throughout your visit. Thank you for complementing our colleague Khodaram for his professionalism and friendly attitude. Your comments are a great encouragement for him to continue his commitment to create more memorable experiences for our guests. It was our privilege to take care of you and we are looking forward to welcoming you back at Shangri-La Dubai in the future. With best regards, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mahir D wrote a review 26 Jan
It was perfect. All the worker, special Khodaram was so kindly and friendly. He is sooo helpfull! All the food, service, pool, cleaning and chrckin and out just perfect. We will come back soon. Greetings from Switzerland.
Read more
Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 4 days ago
Dear 410mahird, Thank you very much for your patronage at Shangri-La Dubai and for taking your precious time to post your experience with us on TripAdvisor. We are happy to read that you enjoyed your stay and were very satisfied with the services provided by our colleague Khodarahm. Your generous thoughts are very much rewarding, he will surely be delighted to learn his efforts have been recognized in such a superb manner. We thank you for your wonderful comments and compliments, it was our pleasure to be at your service. We look forward to welcoming you back at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$177 - US$375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel dubai, shangri la dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1 / Dubai International Financial Centre (DIFC)
NUMBER OF ROOMS
428
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSHANGRI-LA DUBAI - UPDATED 2023 Reviews & Price Comparison
Frequently Asked Questions about Shangri-La Dubai
Which popular attractions are close to Shangri-La Dubai?
Nearby attractions include Mantis Dubai (0.4 km), Blue Waters Marine (0.01 km), and Madouk Nights (0.4 km).
What are some of the property amenities at Shangri-La Dubai?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Shangri-La Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Dubai?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Shangri-La Dubai?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Shangri-La Dubai?
Conveniently located restaurants include Nolo, Dunes Cafe, and AER Lounge Dubai.
Are there opportunities to exercise at Shangri-La Dubai?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Dubai have an airport shuttle?
Yes, Shangri-La Dubai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Dubai have airport transportation?
Yes, Shangri-La Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Dubai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.