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5.0
#42 of 830 hotels in Dubai
Location
Cleanliness
Service
Value
Shangri-La Dubai is an ideal starting point from which to discover the city’s dynamic energy. Strategically located on Sheikh Zayed Road, minutes away from The Dubai Mall, Dubai International Financial Centre (DIFC) and City Walk, the hotel offers 302 spacious rooms and suites with stunning views of the Downtown Dubai skyline or the Arabian Sea. Asian-inspired dining options and a pool offering unobstructed views of the Burj Khalifa complete the experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Nestled in the heart of the city, Shangri-La Dubai garners high marks for its impeccable cleanliness and well-maintained rooms, as guests consistently note. The hotel exudes a welcoming and opulent atmosphere, often praised for its luxurious vibe and festive decor. While some visitors express cost concerns, the consensus is that the hotel provides good value, especially when opting for club rooms. Service at Shangri-La Dubai is frequently lauded for its warmth and professionalism, with the staff going out of their way to craft personalized experiences.
The hotel's amenities, including a variety of dining options, exclusive club access, and a pool with stunning vistas, particularly of the Burj Khalifa, receive rave reviews. Although a few guests have remarked that the rooms can appear dated, the spaciousness and views compensate for these minor drawbacks. Its prime location, with easy access to Dubai's attractions and metro, solidifies its appeal for travelers.
Location
Central
Atmosphere
Welcoming
Rooms
Spacious
Value
Satisfying
Cleanliness
Immaculate
Service
Attentive
Amenities
World-class
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Despite being a frequent traveler to Dubai and having some experience trying different hotels, still there are many 5 stars hotels that I need to explore and try. This time, I tried Shangri La Hotel which is located on Sh. Zayed Road. This is my first time in this hotel but tried Shangri La before in different cities. The hotel is located in a strategic walkable area with plenty of shops, restaurants, and cafes and its proximity to Dubai Mall. Check-in was so smooth. I was given a wonderful room on the 30th floor facing Sh. Zayed Road. The room has all the amenities that any traveler needs. Extra-things like shaving kit .. etc can be ordered from the reception. The room was of decent size and very clean. The bed was so comfortable for sleep and the room has excellent sound proof. I barely hear anything from outside. The bathroom was also of reasonable size and very clean. I particularly enjoyed their toiletries. The scent is so fresh. The shower has strong pressure which leaves you fresh. My only issue is that the room has no dedicated USB socket for charging. The breakfast is served at Dunes Cafe in the first floor. It has a variety of options that suits every palate Also this restaurant hosts speciality buffet nights. For seafood lover they have a wonderful buffet on Friday evening. There were suppose to be two restaurants on the second floor but I believe they are under renovation. The first floor has two other restaurants, Chinese (Shang Palace) and Vietnamese (Hoi An) but I didn’t try them. On the same floor there is the Balcony Bar. Their spa and the outdoor pool are located on the 4th floor, while there is another indoor swimming pool in the 43th or 44th floor (I don’t remember now!). Both swimming pools are ordinary and the signs of aging clearly is shown on both facilities. I guess the highlight of my stay was the wonderful staff. The staff were friendly everywhere. I particularly remember Kunga at the reception which did everything possible to make my stay very comfortable from smooth check-in process. She was helping me and other customers with a big smile and genuinely she has a great passion in her work. I remember I tried to log-in to my Shangri-La app but for some reason I couldn’t do that and I needed series of verification without success. I told one of the staff at the reception about this issue and she gave me 1-800 number to dial. However, after 30 minutes I mentioned this issue to Kunga during my check-out process and she managed to call Shangri-La management and within exactly two minutes my app was working again. Overall, nice hotel and I enjoyed every aspect of it. The management has to be proud of their staff. Personally, I like to change hotels when I come to Dubai just to have different experiences each time but definitely this is a place I would love to try again and obviously highly recommend for solo travelers couples and families.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 28 Jan 2024
DearAKSH_BH, Thank you for taking your precious time to write and share your great experience with us on Tripadvisor. We are very much delighted to read that you had an amazing time with us and were very satisfied with the services and attention provided by our warm and hospitable colleagues. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to take care of you. I surely will be sharing your kind compliments with Kunga, and I am pretty sure that she will definitely be overjoyed as it is always rewarding to receive positive feedback from our valued guests such as yourself. We certainly look forward to welcoming you back to Shangri-La Dubai on your next visit. Yours Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai
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Everything was fantastic.The staff and service was of high standard.The staff are also helpful and went extra mile to make sure we had an awesome stay.will highly recommend this hotel to my friends and family. Would like to comment about Chef Sarah for making me my favourite Upma, it was so kind of him for going the extra mile without even asking for it.
The ladies at the hostess miss Lydiah and Imie are always kind, approachable. They during checkout we requested to have our breakfast in the early morning for takeout because we had an early flight.
The room attendants were great ,made sure our room was always cleaned and we had what we needed.
Our overall stay in the Shangri-La was Excellent.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La D, General Manager at Shangri-La Dubai
Responded 4 Feb 2020
Dear Candicealm83, Our sincere thanks to you for patronizing Shangri-La Hotel, Dubai and posting your excellent feedback on TripAdvisor. It is through valuable comments such as yours that we are able to keep ourselves motivated to continue to delight our guests and service excellence. We are thrilled to note that your overall stay was excellent, and our services and hospitality were to your liking during your visit. Thank you very much for recognizing the efforts of our colleagues, specially chef Sarah, Lydia, Imie and the room attendants. Our people are our most prized assets, and it is through them that we are able to serve our guest with true Shangri-La hospitality straight from the heart. I will be very happy to share your compliments with the team and in return, they will certainly be happy to be praised in such a wonderful way. It was an honor having you with us and being at your service, we look forward to welcoming you back at Shangri-La Hotel Dubai in the near future. With best regards, Hakan Ozel General Manager
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Where do I start with the review, well i will start at the beginning. We arrived at 8am, and we had request an early check in if possible. Check in staff were brilliant, and our room was ready, and it was a brilliant room looking out at the Burj Khalifa. As we were in an Horizon Club room, we went along for breakfast on Level 41, and the staff were brilliant, and the food was so fresh. We went to the Horizon Club every evening before dinner as there was happy hour which was from 5.30-7.30 for Visitors staying in Horizon Club Room, the staff in there were very attentive, special thanks to Sumahiya, and Ayorub for looking after us. Hossam in Horizon club remembered us from Sept 2019 when we were last there, and he was absolutely brilliant, chatting to us every evening and nothing was too much trouble for any of the staff in there. Dunes - well what can I say the food in there was lovely, with a huge choice. For breakfast there was everything you could want, and the fresh fruit was so tasty. We also had our evening meals there and again staff were so attentive. Special thanks to the following staff and especially Rizkya, she is one special lady and will stay a special friend of ours. Melissa, Mohamad, and also special thanks to Sous Chef Khalil Saddakny who makes amazing pasta dishes. We spent every day by the pool, and they were amazing too, special thanks to Maria, Troy and Vignesh for making our stay relaxing, and the food served by the pool was fab too. Last but not least the special singing doorman Khodarahm, was always happy and said if guests are happy then he is happy.
All I can say is sorry if i missed anyone off but all the staff were brilliant. They are so conscious about the covid situation, ensuring people were wearing masks, there was hand sanitizers everywhere, we never one felt unsafe. Hotel was immaculately clean. We are looking forward to returning next year. Thanks to all how made of holiday amazing.
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Date of stay: September 2021
Value
Rooms
Service
Room Tip:Â There are views whether you choose a Burj Khalifa view or a sea view
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Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 3 Oct 2021
Dear MsClare29, Thank you very much for your wonderful write up on TripAdvisor which you so kindly award our hotel with following your recent visit to Shangri-La Hotel, Dubai. It is indeed delightful to learn that you were very satisfied with the services provided to you by our fantastic colleauges throughout your stay that you reward us with so much praise. We are indeed very grateful for your kind comments and most of all to learn, we have been successful in making your special day memorable and that you found our products, services and all the facilities excellent during your visit. Your kind remarks and praise on all our colleagues are very much appreciated, I will certainly share your positive feedback with the team. Our people go to great length to ensure guests receive service straight from the heart and it was our privilege to take care of you. Our heartfelt gratitude for your patronage and recommendation. We are very much looking forward to welcoming you back again at Shangri-La Hotel, Dubai in the nearest future. With warm regards, Hakan Ozel General Manager
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This is a wonderful hotel in a great location. Have been visiting for a few years now. Always opt for the horizon level, the service is of a much higher standard here and check in / check out an absolute breeze. Staff are diverse from all parts of world which makes it pleasant. Rooms are well appointed, clean, and great amenities. Very thought out details. Love the rooms. Downside up here is that children/toddlers are allowed in the business lounge and horizon lounge area. Not ideal when the space is so small and screaming kids is the last thing you want to hear first thing in the morning while having breakfast. Unacceptable to have them roaming the business lounge where meetings take place and guests take time out to do some work there. This really needs to be addressed.
Downstairs is a different story. Seems like it caters to chinese visitors. A total put off. Breakfast area used to be sensational, now the quality of food has rapidly declined and variety has vanished. Why o why would i want to eat chinese noodles in dubai? You dedicate a while chinese noodle bar! Bring out the best your country has to offer, thats why i am there! If i wanted a noodle bar i would have gone to shanghai! This act alone is disrespectful to other nationalities staying with you.
There is some sort of nightclub used on a higher floor. Music is so loud you can hear it through the night whilst you sleep. Security block off one elevator to allow external guests to enter. This is not such a nice experience watching random men enter a place which is supposedly my safe haven.
Your tall door man is the delight of your hotel. He is super friendly and helpful. Horizon level happy hour is pleasant with friendly staff.
I dont know if i will be back - perhaps its time to try something new in dubai.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La D, General Manager at Shangri-La Dubai
Responded 21 Jan 2020
Dear vmaister, Thank you for your continued patronage at Shangri-La Hotels & Resorts and for taking your valuable time to post your experience on TripAdvisor following your recent stay with us at Shangri-La Hotel, Dubai. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. We are delighted to read you had a pleasant experience and were satisfied with our location and Horizon Club services and the facilities during your visit. Although we are saddened to learn about some of the issues throughout your visit, we have taken your valuable feedback and have instantly addressed the matter of your concerns with our division heads involved to tackle further and continuously improve. We do hope that you will give us another chance to welcome you back again at Shangri-La Hotel, Dubai on your next visit to Dubai as a chance for us to redeem ourselves and exceed your expectations. Please do not hesitate to contact me should I be of any assistance to you. Yours sincerely, Hakan Ozel General Manager
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We visited the Shangri La swimming pool this week with our kids, and had a fantastic morning. The check in process was very streamlined, smooth and fast (far better than a few months ago when they reopened after lockdown). The staff were so hospitable. What I love is that from all the pools in Dubai, this is lovely and shaded in the mornings which is great for families with small children. All patrons were asked to leave the pool around 11am as they start the cleaning and sanitisation process, and they were very thoughtful to ensure everyone's safety. It's great to be back again! Special thanks to Irma and Alex for their great service and hospitality.
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 12 Aug 2020
Dear Jossette N, Thank you very much for taking your precious time to write and share your excellent feedback on TripAdvisor. We are delighted to learn you had a fabulous swimming pool experience during your visit to our hotel in the past week. It is thoroughly appreciated that you found our overall products and services at the Health Club excellent. I will be excited to share your compliments with our team members, special mention to Irma and Alex who will be delighted to hear your heartwarming commendation. It was our pleasure see you and your family back again at Shangri-La Hotel, Dubai. We certainly look forward to your next visit in the coming days. With warm regards, Hakan Ozel General Manager
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most amazing views, super location, night club at the rooftop will put smile on your face, big room sizes and perfect views. highly recommended, down side is breakfast if you will pay for them on a day it will be costly and poor selection... better of trying other cuisines round the corner
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La D, General Manager at Shangri-La Dubai
Responded 22 Feb 2020
Dear T0massss, Thank you for choosing Shangri-La Hotel, Dubai for your recent stay and thank you for sharing your feedback on TripAdvisor. We are excited to read you had an excellent stay with us and that our services and facilities, along with the hotel’s location and the incredible views were to your liking during your visit. We aim to delight and provide all our guests with the highest standards of service and hospitality, it was a great privilege for us to take care of you. Thank you for your comments on the breakfast experience, we have shared your feedback with division heads involved to look at ways to tackle the points you brought forward. Our heartfelt gratitude for your patronage and we look forward to welcoming you back again at Shangri-La Hotel, Dubai in the near future. With warm regards, Hakan Ozel General Manager
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Room Tip:Â You can select Burj Khalifa view or beach view, as you want. The higher rooms have better views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here as a family during a trip to Dubai in mid October 2020 - so in the midst of the pandemic. We arrived on short notice, as we had to change our accommodation plans due to another hotels absolute incompetence.
So arriving from hell Shangri La Dubai became heaven for the remaining 11 nights of our stay. It all started before we arrived with Dawn from reservations, who professionally guided us through the available options, and arranged also not only a nice upgrade (we are Golden Circle Diamond Status), but also recognized that my wife has just had her birthday, and of course made sure a cake was awaiting her!
When you arrive at SL Dubai one thing you recognize is the amazing interior design, the very good location, but you will also recognize that although the SL Dubai is already of some age everything is perfectly maintained, clean and looked after.
But what amazed us the most of all was the staff. ALL staff members work together as a team, and ALL are driven by an authentic, not artificial and overdone, hospitality that makes you feel welcomed and "at home". As we were traveling with a 14 months old toddler during the pandemic we have been a bit more picky about cleanliness, but there was absolutely nothing negative to find. The House Keeping is doing a TOP JOB.
While we did not expect a lot from a room service ordered porridge for our little one, what arrived after 15 minutes blew our mind. Not only was the porridge absolutely delicious, it was also presented in a way that very well could have been a main dish in the restaurant. Stunning what a simple dish can be if it is done by heart.
From Front Desk to Back Office, from lobby, Bellman, Security, Drivers, Breakfast, Major Domo, Afternoon Tea, Dinner and Lunch in the Sang Palace (greetings to amazing Alex!) everybody was amazing.
We and our little tiger are already missing all of you guys! Mohamed, Greg, NaziKB, April, Ayoub, Khodarahm, Alex, Dawn, Olga, just too many people to remember all the names. You have been fantastic!
Also we had the chance to speak to the hotel management on our day of arrival and departure, and again: Thanks for an open, authentic, unpretentious but valueing conversation.
Shangri La Dubai: One of our best hotel stay EVER, we can only highly recommend it.
We will return next year for sure!
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Date of stay: October 2020
Value
Location
Service
Room Tip:Â Corner Rooms are amazing If you can go for a Club Horizon room as it includes access to lounge,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 4 Nov 2020
Dear psanner42, Thank you very much for your wonderful write up on TripAdvisor which you so kindly award our hotel with. First and foremost, happy belated birthday to your wife! Our warmest wishes for her happiness and success! It is indeed delightful to learn that you were very satisfied with all the services and facilities offered at our Shangri-La Hotel, Dubai and that you reward us with so much praise. We are indeed very grateful for your kind comments. Your kind remarks on our colleagues are much appreciated, I will certainly share your positive feedback with the entire team. They will all be thrilled to learn their efforts have been recognized in such a friendly way. Our people go to great length to ensure guests receive service straight from the heart and it was our privilege to take care of you. Our heartfelt gratitude for your patronage and we are very much looking forward to your next visit to Shangri-La Hotel, Dubai. With warm regards, Hakan Ozel General Manager
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I love the gym and pool facility at this popular Dubai hotel. What even makes it special is the awesome staff here. Every time you walk in, you are welcomed back with a genuine smile by its reception staff. Erma, Pam, Merry, Olga, Mohammed and Abdullah at the reception are great. During these difficult times, it is essential to ensure the highest levels of sanitization is maintained, hence a special thank you to Khin, Rama and Parvati for doing so. The equipment at the gym is well maintained. The service at the pool is prompt. I look forward to coming back here each day. Keep it up guys.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hakan Ozel, General Manager at Shangri-La Dubai
Responded 29 Aug 2020
Dear Extraordinary373802, Thank you for taking your precious time to write and share your review on TripAdvisor. I am grateful to read your positive feedback on your pool and gym experience at Shangri-La Hotel, Dubai and I am glad to learn you were satisfied with our highest levels of sanitization and services at our facilities. We go to great lengths at our hotel to ensure that our guests are given the attention and comfort they deserve, it was our pleasure to serve you. Thank you for your kind comments on the colleagues’ hospitality, they will be very much delighted to be recognized in such a wonderful manner. We certainly look forward to welcoming you back again at soon at Shangri-La Hotel, Dubai. With kind regards, Hakan Ozel General Manager
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This is one of the greatest hotels I've ever stayed in. We initially booked a sea view room through a third party booking site, but were offered an upgrade deal to the Horizon Club upon arrival. It was worth it. Not only did we have access to the exclusive pool and terrace, we also had breakfast at the Horizon Club Lounge. Ayoub, Sagan, and Manoj were excellent hosts and gave us impeccable service!
I'd definitely recommend this hotel to anyone visiting Dubai!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La D, General Manager at Shangri-La Dubai
Responded 24 Feb 2020
Dear Omegaseth24, I would like to thank you for choosing Shangri-La Hotel, Dubai and taking your precious time to post your experience with us on TripAdvisor. We are delighted to read that you enjoyed your stay with us, it was our pleasure to be at your service. Your positive comments about our colleagues Ayoub, Sagan and Manoj are great encouragement for the team to continue their commitment to delight our guests such as yourself and service excellence. The team will be thrilled to be recognized in such a wonderful manner. We thank you for your excellent remarks and recommendation on our hospitality and services. We are looking forward to welcoming you back tat Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel General Manager
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There are more places to choose from in the Dubai area.
PRICE RANGE
€192 - €285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel dubai, shangri la dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1 / Dubai International Financial Centre (DIFC)
NUMBER OF ROOMS
428
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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