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Cassells Al Barsha Hotel by IGH

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Sheikh Zayed Road, Al Barsha 1, Dubai United Arab Emirates
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Free cancellation until 04/09/21
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About

#389 of 779 hotels in Dubai
Location
Cleanliness
Service
Value
Cassells Al Barsha Hotel is a luxurious yet affordable hotel located in the commercial and financial business district of central Dubai. The property welcomes the guests travelling to Dubai from all over the world and offers warm hospitality and modern amenities at a great value for money. Our property is conveniently located in proximity to the metro station Sharaf DG, Mall Of The Emirates & Ski Dubai, and a short drive to Dubai Media City, Internet City and Dubai Convention Centre. Cassells Al Barsha Hotel boasts 312 rooms which exude comfort and luxury with their elegant furnishing and tasteful ambiance and come with all the state of the art facilities. There is also a fully equipped gym and a large swimming pool where guests can unwind after a hectic day or a long travel. Business guests can also avail a range of facilities for their corporate events at one of our fully equipped conference halls and meeting rooms. We also have vastly experienced support staff who ensure that your event runs smoothly. Our guests can also enjoy fine Emirati cuisine at our specialty restaurant 'Emarati N More'.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Rooftop pool
Outdoor pool
Rooftop bar
Breakfast available
Breakfast buffet
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
Arabic

Location

Full view
97Great for walkers
Grade: 97 out of 100
214Restaurantswithin 1 km
25Attractionswithin 1 km
807Reviews51Q+A92Room tips
Traveller rating
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  • 179
  • 74
  • 62
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Popular mentions
Humera Virani wrote a review Apr 2021
10 contributions2 helpful votes
We were there for 16 nights and our experience was not very positive in regards to cleanliness. The room was dusty all they use to do was to make our bed, vacuuming was never done, bathrooms were never washed, furniture had dust, so overall it was a disappointing stay. I would not recommend this place.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Anusha Rajendran, Guest Services / Front Office at Cassells Al Barsha Hotel by IGH
Responded 3 weeks ago
Dear valued guest, Warm greetings from Cassells Al Barsha Hotel by IGH! Thank you for sharing your feedback with us. We appreciate your comments and sincerely apologize for any unintended inconvenience caused. Please be informed that hotel housekeeping service is always available to attend your room requests and concerns.Thank you for your.support. Wishing you always very comfortable stays with us. Best regards Guest relations team
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Neroxx77 wrote a review Mar 2021
Prague, Czech Republic20 contributions5 helpful votes
First of all - the hotel cancelled my booking.com reservation even if I wrote to them that I'll be late and they confirmed it. After our arrival we asked for room with some view..I bet they doesn't have a room with worse view than we got. In the room was everything really old, the fridge smelled like a s..t, windows were dirty (but whatever, nothing was behind them) and in bathroom was mold. After spending 10 days in this and paid 1540Dhs they us wanted us to pay for 4 papers, that we needed to print. Definitely not worth the money!
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from Anusha Rajendran, Guest Services / Front Office at Cassells Al Barsha Hotel by IGH
Responded 31 Mar 2021
Dear valued guest, Warm greetings from Cassells Al Barsha Hotel by IGH! Thank you for sharing your feedback with us. We appreciate your comments and sincerely apologize for any unintended inconvenience caused. Thank you for your.support. Wishing you always very comfortable stays with us. Best regards Guest relations team
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Sid S wrote a review Jan 2021
1 contribution
I stayed at Cassells Hotel in Barsha few weeks ag. They upgraded me to a suite. It was Lovely. Location is great too, mins walk from Metro. SO many shops and restaurants on doorstep. the hotel is vast. Their Gym is probably the BEST I have encountered in any hotel in this rice range. Full top floor. But best of all are the staff. From the doorman, bell boys, service staff right the way up to the Front desk Manager,Mr. Kemal, and Housekeeping Manager Mr Pankaj. I would say its their level of customer service that brought me BACK to this hotel for a second and longer stay. No issue is too big or too small for them. The gym staff also need a mention here (Mr.VIshnu & Mr. Denil). These staff are a credit to this hotel. I am now a customer for the foreseeable future. thanks guys. Syed (UK)
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Date of stay: January 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
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Response from Anusha Rajendran, Guest Services / Front Office at Cassells Al Barsha Hotel by IGH
Responded 20 Jan 2021
Dear valued guest, Warm greetings from Cassells Al Barsha Hotel by IGH! Thank you so much for your wonderful feedback about your latest stay with us. We really appreciate your comments and great support. Wishing you always very comfortable stays with us. Best regards Management team
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Динара А wrote a review Dec 2020
Almaty, Kazakhstan62 contributions32 helpful votes
+1
We had a vacation from 27 Nov to 4 Dec in Cassels al Barsha hotel. This time we came with my mom and daughter 1 year and 4 months. I chose already this hotel second time for vacation, unfortunately first time was not totally pleasant but they tried to make everything good in the end. But second time was excellent. First of all I appreciate Mr. Saravan and all front office staff to let us having a room with early arrival. Everyone can understand how it is difficult to wait for your room with a small kid after long flight. Mr. Saravan gave us even upgrade to a very big room with kitchen and living area, so our staying was wonderful and we felt ourselves as at home. All front office team always was friendly and said hi to my small daughter even. Now she tries to say hi everyone out of home🤣🤣🤣 Also we are thankful to Abdul ruf and all housekeeping staff, who made our room very clean, even when our baby poured water after taking bath almost every day. Thanks to their patience 😉 Thanks also to engineering department, sorry that I don't remember the name of that man, but he could work also in IT department as he fixed our internet connection! He made a comfortable temperature in the room and we were very happy! We shall say a very big appreciation to F&B department, to chefs who prepared sometimes a cereal for our small baby who couldnt chew because of pain in teeth; to our waiters Younis, Satya, Naida and all others, who made everything for us and baby! They tried to make all our requests done!
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from Anusha Rajendran, Guest Services / Front Office at Cassells Al Barsha Hotel by IGH
Responded 17 Dec 2020
Dear valued guest, Warm Greetings from the entire staffs of Cassells Al Barsha Hotel By IGH! It gives us the immense pleasure to know that your latest vacation at Cassells was comfortable and enjoyable. Your wonderful feedback about hotel staffs, services and facilities has been really appreciated. At Cassells Al Barsha Hotel by IGH, we always take pride in assuring our mutual guests' utmost satisfaction and happiness and yet, we restore no efforts to meet their expectations. Once again, Thank you very much for your overwhelming and distinguished comments about hotel staffs' hospitality and professionalism. Wishing you and family always very pleasant stays at Cassells Al Barsha Hotel by IGH! Best regards, Management team
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Pierre V wrote a review Nov 2020
13 contributions1 helpful vote
+1
Cassells Al Barsha Dubai…4*Luxury hotel…………. Overall: 2/10 and I am positive….. Maintenance: 1/10 AC can’t be set so running all time at 17C, freezing cold even after raising all maintenance issue a the 2nd night. TV channels are a joke compare to the “list available” even when they “fix” it…. Neatness:2/10 Front desk: 4/10 Operation manager Ahmed: 0,5/10 Bar team: 2/10 need a deep training but when you know that the F&B manager is playing pool at night during service…..not his main focus; They have 2 white wines by the glass but not available… Pool area: 1/10 Dirty, no towel (been told due to Dubai municipality, but 3 hotels next doors are giving towels….being in Dubai for 5 weeks now…. Gym: 1/10 you have to wear plastic gloves or you can’t use the facility, but when you use equipment and sweat and spill on it, they don’t clean it cause you wear gloves….?!?!? Still trying to figure out the “hygiene policy” if any! Location: 8/10 about 2mn walking distance from Metro and 15mn from Mall of Emirates
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Date of stay: November 2020
Value
Location
Service
Trip type: Travelled on business
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Response from Anusha Rajendran, Guest Services / Front Office at Cassells Al Barsha Hotel by IGH
Responded 17 Nov 2020
Dear valued guest, Thank you for sharing your feedback with us. During your total eight (consecutive 8) nights - stay as a walk-in guest at Cassells Al Barsha Hotel, the entire hotel team was very keen on making your experience more comfortable otherwise, you would have checked out due to dissatisfaction. Your specific ranking of each individual staff's performance separately in names is an explicit evidence of how the staffs were very attentive and responsive to all your challenges and concerns. The F&B Manager, who sometimes shares guests' pool games to make their bar moments pleasant, had cordially entertained you as well whenever you visited the bar. With regards to hygiene policy, it has already been published for all hotel guests that Cassells Al Barsha Hotel has been awarded the official Dubai Assured Stamp due to our meticulous compliance with WHO hygiene and safety criteria and we've never received any objections against the mandatory hygiene measures imposed by Dubai Health Authorities (DHA) because of Covid-19, which the Operations Manager had clearly explained in details but you refused to wear the plastic medical gloves while utilizing gym equipment. We, at Cassells Al Barsha Hotel By IGH always take pride in assuring our valued guests' utmost satisfaction and always restore no efforts to meet their expectation, that's why you have been invited after your departure by hotel Guest Relations Manager to discuss all your challenges in details and resolve all your concerns for better serving you in your next visit. We sincerely apologize for any unintended inconvenience caused during your stay with us and look forward to welcoming you again. Best Regards, Management team
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PRICE RANGE
US$35 - US$204 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
312
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Frequently Asked Questions about Cassells Al Barsha Hotel by IGH
Which popular attractions are close to Cassells Al Barsha Hotel by IGH?
Nearby attractions include Dreamscape (1.0 km), Mall of the Emirates (1.0 km), and Ski Dubai (0.8 km).
What are some of the property amenities at Cassells Al Barsha Hotel by IGH?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Cassells Al Barsha Hotel by IGH?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cassells Al Barsha Hotel by IGH?
Guests can enjoy a rooftop bar, an on-site restaurant, and breakfast during their stay.
Is parking available at Cassells Al Barsha Hotel by IGH?
Yes, free parking is available to guests.
What are some restaurants close to Cassells Al Barsha Hotel by IGH?
Conveniently located restaurants include The Noodle House - Nakheel Mall, Swiss Butter, and Olea.
Are there opportunities to exercise at Cassells Al Barsha Hotel by IGH?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cassells Al Barsha Hotel by IGH have an airport shuttle?
Yes, Cassells Al Barsha Hotel by IGH offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cassells Al Barsha Hotel by IGH?
Yes, dry cleaning and laundry service are offered to guests.
Does Cassells Al Barsha Hotel by IGH offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Cassells Al Barsha Hotel by IGH?
Many travellers enjoy visiting Jumeirah Archaeological Site (5.9 km).