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Sheraton Dubai Mall of the Emirates Hotel

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#74 of 544 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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1,938 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dubai Mall of the Emirates Hotel
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Showing 1,538: English reviews
Mumbai (Bombay), India
Reviewed 2 weeks ago via mobile

This hotel is worth staying at only for its location. We stayed in the Jr suite and it was just an average room. I find bathrooms that don't have a door to be a stupid design, no night light in the bathroom and thanks to no door either, one is disturbed by the full bright light in the room if...

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Helpful?
1Thank enakshi
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear enakshi, Thank you for taking the time to share your feedback with us. Our hotels is indeed directly connected to Mall of the Emirates featuring over 560 stores from all around the world and entertainment activities for all ages including indoor ski slopes and cinemas. Furthermore, I am sorry to hear that you encountered some difficulties with our extra...

Reviewed 2 weeks ago via mobile

I stayed several times in Sheraton moe always very helpful especially Mr. Nadir , Mr . Faisal and Mr. Nadeem . I always feel home away from home and even I recommend this hotel to my friends. Easy access to mall and nice Turkish restaurant and very nice view from the 24th floor.

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Helpful?
1Thank Skp B
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Skp B, Thank you for choosing once more the Sheraton Dubai Mall of the Emirates Hotel. It is always a pleasure to read such positive feedback from our loyal guests, and rest assured that I have shared your kind comments with all the team, in particular with Nadir, Faisal and Nadeem. Once again, thank you for reviewing us and...

Reviewed 3 weeks ago via mobile

Really great hotel.Excellent location...Great staff.Specialy reception staff Andrej and Anka.I really reccomend this hotel.Is really near to the Mall of Emirates and metro station,Bursh Khalifa.Consierge full of positive energy and really heplfull.

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Helpful?
1Thank zdenka0308
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear zdenka0308, Thank you for taking the time to review our hotel. I am delighted to read that you enjoyed your overall stay with us and particularly liked our location and service provided by our associates. Rest assured that I have shared your kind comments with all the team, in particular with Andrej and Anka. Once again, thank you for...

Reviewed 3 weeks ago

The staff were very nice and helpful, great design, reasonable size rooms, very comfortable beds and perfect location (in Mall of Emirates and you can use the mall metro station). I will definitely stay again in this hotel in my next visit to Dubai. the only comment I have is that it can get a bit confusing at first as...

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Helpful?
1Thank Mohammed A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Mohammed A, Thank you for taking the time to review our hotel. I am happy to read that you found our Sheraton beds comfortable and especially liked our connection to Mall of the Emirates and metro link. Once again, thank you for sharing your feedback with us and hope to welcome you back soon. Warm regards, Paul Dunphy General...

Denver, Colorado
Reviewed 3 weeks ago

Amazing hotel and awesome staff! Room was upgraded to luxury suite and super helpful concierge. Always a recommended option. It's close connection to the mall makes it super accessible for every need of a visitor!

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Helpful?
1Thank Spglifeplat
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Spglifeplat, Thank you for taking the time to share your feedback from your recent stay with us. I am delighted to read that you enjoyed our convenient connection to Mall of the Emirates and that our associates were able to make your stay a memorable one. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates...

Reviewed 3 weeks ago

First of all our host booked us and we didn't know which hotel until we were brought to the hotel. I knew it was a good choice because of the location and the brand. Buffet spread is cool, loved the local cuisine.The rooms were clean. Some observations are: consistency in the amenities some of my colleagues staying in the same...

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Helpful?
Thank atrielle
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear atrielle, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed your overall stay with us and particularly liked our location and that our associates were able to make your stay as comfortable as possible. Once again, thank you for the time you took to share your thoughts with...

Reviewed 4 weeks ago

I've stayed in this relatively nice hotel from 13th to 15th of December. After the payment is done, the hotel is still keeping the provision equal to the bill already paid on my card and consuming my limit... It's really a shame to employ people telling that they are going to inform me but nothing happens. Thanks Sheraton...

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Helpful?
Thank Emre D
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Emre D, I am sorry to hear that you encountered some difficulties with the credit card block. It is pending with the bank and depending on the bank origin can take up to 14 working days. Furthermore, I am aware that our Director of Guests Services has been in touch with you for the same and is available should...

Reviewed 4 weeks ago

You know what you're going to get at the Sheraton: friendly, helpful staff, who deliver quick and efficient service in a clean property that just works. I was pleasantly surprised by the size of my room, which even had a view of the Burj al Arab in the distance, and the fact that the hotel adjoins the Mall of the...

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Helpful?
Thank Peter v
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Peter v, I am delighted to read that you enjoyed your overall stay with us and that our associates were able to make your stay as comfortable as possible. Once again, thank you for taking the time to share your feedback with us and hope to have the opportunity of welcoming you back in the near future. Warm regards,...

Albany, New York
Reviewed 4 weeks ago via mobile

Excellent hotel! Great breakfast and the staff are very kind! I was there as part of a travel group and I had to extend my stay by one day due to a change in my flight itinerary. They let me stay on the room that I was already in.

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1Thank missladee77
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear missladee77, I am delighted to read that you enjoyed your stay with us and that our associates were able to make your stay a memorable one. Once again, thank you for sharing your feedback with us and hope to welcome you back soon. Warm regards, Paul Dunphy General Manager

Reviewed 4 weeks ago via mobile

I stayed in most hotel throughout the Dubai. If you don't want to take a taxi to the Emirates Mall , you have direct access through this hotel. The hotel is below par to what you can get in the area. The service is average and cold. The décor is outdated. My room and is was a suite was not...

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Helpful?
Thank Louis D
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Louis D, Thank you for taking the time to share your experience with us. I am sorry to hear that you encountered some difficulties in the room and would welcome the opportunity of discussing your stay with you directly, could you email me on 03889.socialmedia@sheraton.com with your details so our Director of Guest Services can get in touch with...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish, Mediterranean, Middle Eastern
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €198 - €420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood EMEA, Travelocity, Priceline, TripOnline SA and Jetsetter so you can book your Sheraton Dubai Mall of the Emirates Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#52 Spa Hotel in Dubai
#70 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
44 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for rooms with good view and upgrades as applicable for SPG'ians!”
 of 5 bubbles Spglifeplat, 22 Dec 2016 | Read review
“Choose rooms that do not face the parking building”
 of 5 bubbles atrielle, 22 Dec 2016 | Read review
“Higher floors have better views.”
 of 5 bubbles peterv662, 18 Dec 2016 | Read review
“Deluxe Rooms having a city view”
  • View from our room
  • View from our room
  • View from our room
  • View from our room
  • View from our room
  • View from our room
 of 5 bubbles GPSNewDelhi, 8 Dec 2016 | Read review
“Choose a high room for the views”
 of 5 bubbles chrisdJ3859PQ, 6 Dec 2016 | Read review
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