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Sheraton Dubai Mall of the Emirates Hotel

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#71 of 544 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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1,902 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dubai Mall of the Emirates Hotel
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Showing 1,510: English reviews
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

The Hotel is connected to the Mall of the Emirates , which is their greatest advantage. Reached early , room was not available, so had breakfast at the mall at 9 am. Pauls serves great omelets. Nadeem at the front desk was really accommodating and phoned me as soon as the room was available. View from the room was great,... More 

Helpful?
Thank DSS-Bombay1
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear DSS-Bombay1, Thank you for taking the time to review our hotel. I am happy to read that our associates were able to make your stay as comfortable as possible and that you enjoyed the views from your room. Furthermore, we are indeed conveniently connected to Mall of the Emirates featuring over 560 stores from all over the world. Once... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Stayed for 2 nights as was visiting Gulf Food exhibition. Overall stay was comfortable, but the hotel is over priced. . Location is excellent considering the hotel is located next to the mall of Emirates, and close by to the Metro station. There should either be a renovation or ugradation of the hotel overall, or price should be reconsidered.

Helpful?
Thank Shehryar S
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Shehryar S, Thank you for taking the time to share your feedback from your stay over Gulf Food. I am happy to hear that you had a comfortable stay and that you enjoyed our convenient connection to Mall of the Emirates featuring over 560 stores and entertainment activities for all ages. Once again, thank you for sharing your thoughts... More 

Norway
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago

Sheraton Dubai Mall of the Emirates hotel is connected to the second largest shopping center in Dubai. Easily accessible by metro direct from airport. I appreciated the early check-in and upgrade to a spacious suite. Good service from friendly staff. Very quiet and clean rooms at this hotel.

Helpful?
Thank Vallyty
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Vallyty, I am delighted to read that you enjoyed your stay and especially our convenient connection to Mall of the Emirates and metro, allowing our guests to easily explore the city's main attractions and airport. Once again, thank you for sharing your feedback with us and hope to have the opportunity of welcoming you back soon. Warm regards, Paul... More 

Riyadh, Saudi Arabia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

My husband and I flew out to Dubai for the weekend. We enjoyed our stay at the Sheraton. The staff were very friendly and always helpful. The room were clean and of a good size. I will certainly be coming back soon!!

Helpful?
1 Thank nsth2016
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear nsth2016, I am delighted to read that you enjoyed your weekend stay at the Sheraton Dubai Mall of the Emirates Hotel. Furthermore, I am happy to read that our associates were able to make your stay as comfortable as possible. Once again, thank you for sharing your feedback with us and hope to welcome you back sometime soon for... More 

Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I booked a week long stay for my parents while I traveled in and out of Dubai for work. The hotel's connectedness with my the Mall of Emirates, its proximity to the Metro/Subway were the main reasons why I booked this place for them so that they can walk around without having to get taxis everywhere. But what made this... More 

Helpful?
1 Thank Mo S
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Mo S, Thank you for taking the time to share your feedback. We are delighted to read that our associates were able to make your parent's stay as comfortable as possible and rest assured that I have shared your kind words with all the team, in particular with Sam, Hermaj, Chef Alaa, Rodel, Durga, Helena and Manjit. Once again,... More 

Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

We live in Abu Dhabi and our goal was to introduce our visiting family to Dubai. The location of this hotel was perfect: attached to the Mall of the Emirates and within walking distance to the Metro. We were thus able to eat out conveniently and go to the attractions by public transportation. We were greeted by Philip, who ensured... More 

Helpful?
3 Thank Mariaa B
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Mariaa B, I am delighted to read that you enjoyed our convenient connection to Mall of the Emirates and that our associates were able to make your stay as comfortable as possible. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel to introduce your visiting family to Dubai and hope to have the opportunity... More 

United Arab Emirates
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

The hotel are in a good location attach with Emirates Mall, rooms are so good and big, room service are good, the breakfast are nice with good options, pool and view are very nice, check-in was a bit take time, check out are was ok, the general service was 5*.

Helpful?
1 Thank Alexandra M
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Alexandra M, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed our facilities and convenient connection to Mall of the Emirates featuring over 560 brands and entertainment activities for all ages. Once again, thank you for reviewing us and hope to have the opportunity of welcoming you back... More 

Jeddah, Saudi Arabia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

This is my second time in Shraton ... Hotel still clean and staff still nice. Food was better this time . Love the terrace which open 24 hours but they stop serving on 1:30 am . I would like to thank receptionist Ms. Nourjamal for her kindness , hospitality and for fast check in .

Helpful?
3 Thank Amr D
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Amr D, Thank you for the time you took to share your feedback with us. I am delighted to read that you have once more enjoyed your stay with us and rest assured that I have shared your kind comments with all the team, in particular with Nourjamal. Once again, thank you for choosing the Sheraton Dubai Mall of... More 

A TripAdvisor Member
Reviewed 3 weeks ago via mobile

We have stayed at different Sheraton hotels but Sheraton Dubai was a totally different experience...From check in till check out we found very high level of warm hospitality from staff at all levels. The room was modern spacious and well equipped. Not to forget the Birthday cake and room decorated with balloons on the day of our Birthday. It was... More 

Helpful?
3 Thank A TripAdvisor Member
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Rizwan, Thank you for taking the time to review our hotel. I am delighted to read that our associates were able to make your stay as comfortable as possible and rest assured that I have shared your kind words with all the team. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates and hope to... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Had booked in this hotel with my family and parents for diwali vacation. however when we reached the hotel we were informed that our booking were cancelled as there was internal issues of the travel agent in india and dubai counterpart (lama tours). dreaded with the situation at the front desk with old parents and 3 small kids didnt have... More 

Helpful?
4 Thank yash s
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear yash s, Thank you for the time you took to share your feedback from your stay with us. I am sorry to hear that you experienced some difficulties with your reservation, however glad to read that our associates were able to swiftly solve it and make your stay as comfortable as possible. Rest assured that I have shared your... More 

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €181 - €512 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#48 Spa Hotel in Dubai
#52 Family Hotel in Dubai
#68 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good at this hotel but just ask at reception.”
 of 5 bubbles chiswah1, 24 Nov 2016 | Read review
“nice view rooms 900 to 914”
 of 5 bubbles goodfather2015, 10 Nov 2016 | Read review
“Higher floors offer a view to Dubai attractions (Burj Khalifa, etc.) on a clear day.”
 of 5 bubbles GregoryK685, 10 Nov 2016 | Read review
“Any high room has a good view”
 of 5 bubbles Eric1313, 6 Nov 2016 | Read review
“The 12th floor suite is to get lost in.”
 of 5 bubbles mrbruce2016, 31 Oct 2016 | Read review
5 of 5
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