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The Address Dubai Mall

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1,837 Reviews from our TripAdvisor Community

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Showing 1,622: English reviews
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Reviewed 3 July 2016

Checked in last night and will be staying for 5 nights. The hotel is very nice with a good, central location. The staff is very friendly, professionel and helpful and we got picked up at the airport in a nice car by a nice driver. The room is also very nice, but overlooking a building site where a man with...

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Helpful?
Thank CopenhagenTrav
Mohamed S, Hotel Manager at The Address Dubai Mall, responded to this review

Dear CopenhagenTrav, I sincerely appreciate your candid comments and regret the experience you have had with us. If your time permits, I would certainly appreciate to speak with you at your convenience, my email is msmohamed@theaddress.com. We truly appreciate your loyalty and look forward to speak with you before you depart. With best regards, Mohamed Samir Elsayed Hotel Manager

Reviewed 2 July 2016

A forced upgrade to a premier room from a one bedroom apartment could seem nice to some people.. but for me traveling with three kids and in a need of a kitchen was a disaster..when the reception assumed that whatever they through at you will please you they are wrong after a half hour wait..your room is ready.. I go...

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Helpful?
Thank Eiman A
Mohamed S, Hotel Manager at The Address Dubai Mall, responded to this review

Dear Eiman A, I do appreciate you bringing this matter to our attention, and we regret the inconvenience caused by our team. Please accept our apologies for the experience you had on your recent visit, this is surely not our standard and I can assure you that this was an isolated incident. I would be happy to discuss with you...

Dubai, United Arab Emirates
Reviewed 1 July 2016

This is my first ever "second review" of the same property. I have previously reviewed the Address Dubai Mall but the hotel keeps on amazing me every time I stay there that I had made my decision to write a second review. Before entering the hotel, as every time I come back, I have been warmly welcomed by the friendliest...

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Helpful?
Thank Rakan_Mussallam
Naija
Reviewed 30 June 2016

Stayed at the hotel with my daughter on half-term break, but our stay was not that exciting. Very modern hotel, i must admit. Our room was above the pool and the noise at night was much, which disturbed our sleep. The food was just there while i feel the room was a bit small when compared with other hotels in...

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Helpful?
Thank Bebestic
Mohamed S, Hotel Manager at The Address Dubai Mall, responded to this review

Dear Bebestic, Thank you for sharing your review on Tripadvisor. Please accept our sincerest apologies for not meeting your expectations on the noise and the room size. Please rest assured that we will allocate a quiet room for you on your next visit with us. Would you kindly share your reservation details with us so we can ensure that this...

Reviewed 27 June 2016 via mobile

Cabana shisha is the best in Dubai if you want to have a good time by the pool area. Service is great especially mohamed, Hisham, Basam, and Sayaad are very welcoming. The whole staff are very friendly.

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Helpful?
Thank Aziz K
Mohamed S, Hotel Manager at The Address Dubai Mall, responded to this review

Dear Aziz K, Thank you for taking the time to share your review on Tripadvisor. We are proud to know that you enjoyed shisha at Cabana and that Hisham, Basam and Sayaad were able to make your visit memorable. I will share your positive words personally with them. The team and I look forward to welcoming you back soon! With...

Abu Dhabi, United Arab Emirates
Reviewed 25 June 2016

Hotel is fabulous, great exterior, interior, room is very spacious, excellent service and directly connected to Dubai Mall. The hotel is very easy to find and in the heart of Dubai thus very easy to get around. I would definitely recommend this hotel.

Review collected in partnership with The Address Hotels and Resorts
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Thank Edward D
riyadh, Saudi Arabia
Reviewed 23 June 2016

feel like in home. A wonderful place and a wonderful location, excellent service. very quiet room. I slept very well. connected to Dubai mall just steps. staff are the best , smiley and helpful. food quality is very good.

Review collected in partnership with The Address Hotels and Resorts
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Helpful?
Thank Nayef A
Elizabeth, South Africa
Reviewed 23 June 2016

Had a great stay. This hotel have the perfect location for visiting Dubai Mall and the Burj Khalifa. From check-in until check-out you are carried on hands. Staff is very friendly, room is big and have all you need. Room is clean and aircon is spot on!

Review collected in partnership with The Address Hotels and Resorts
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Thank Robert W
Reviewed 22 June 2016

I stayed at the Address hotel from April 2 to 7th. I arrived from Canada. there was a mistake during check in. I was checked in in a smoking room. I informed the hotel front office the following day. I dealt with front office staff Hind. Hind was amazing. I have been working in the hospitality industry for 20 years...

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Helpful?
Thank Marvin B
Mohamed S, Hotel Manager at The Address Dubai Mall, responded to this review

Dear Marvin B, Thank you for taking the time to share your gracious comments on Tripadvisor. Please accept my sincerest apologies for the misunderstanding during check-in but I am delighted to know that Hind was able to assist you with another room. I will definitely share your encouraging words with her. The team and I look forward to welcoming you...

Reviewed 22 June 2016

I recently stayed at The Address Dubai Mall. The experience was spectacular. I stayed in one bedroom apartment. The accommodation was state-of-the-art. I would strongly recommend it. The location was particularly great, adjacent to the fabulous Dubai Mall.

Review collected in partnership with The Address Hotels and Resorts
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Helpful?
Thank J7821KKjamesm
Mohamed S, Hotel Manager at The Address Dubai Mall, responded to this review

Dear J7821KKjamesm, We appreciate your valuable time in sharing your comments with fellow travelers on Tripadvisor. We are proud to know that you enjoyed your experience and the state-of-the-art facilities. We appreciate your recommendation and look forward to welcoming you back! With best regards, Mohamed Samir Elsayed Hotel Manager

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Cabana
Cabana
Cuisines: Bar, European, Spanish
Karat
Karat
Cuisines: Cafe, Arabic, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, The Address Dubai Mall is always in vogue. ... more   less 

Additional Information about The Address Dubai Mall

Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: €293 - €693 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Address Dubai Mall 5*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Address Dubai Mall Hotel Dubai
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#73 Spa Hotel in Dubai
#75 Family Hotel in Dubai
#113 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Address Dubai Mall staff and other travellers.
17 questions
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Questions? Get answers from The Address Dubai Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spacious family suite (3 adults) & very well equipped. 3rd bed was a proper bed”
 of 5 bubbles Inayet2012, 26 Mar 2017 | Read review
“Higher floors are always have a great views.”
 of 5 bubbles L3624LYronm, 21 Mar 2017 | Read review
“two deluxe rooms”
 of 5 bubbles souda431, 20 Mar 2017 | Read review
“1. The air conditioning in the hall of the 15th floor hotel side was never on, therefore the hallway from the elevator to the rooms was always an unpleasant journey, hot and suffocating. 2. No hand and body lotion in my room, 1504, despite the fact it was a junior suite. 3. Jacuzzi did not work in the room. 4. Need bigger mats in the Gym for Yoga and Pilates, currently only the short mats are available in the Gym But overall it was a pleasant stay. ”
 of 5 bubbles Darapati, 14 Mar 2017 | Read review
“Use iGenie for all your needs. ”
 of 5 bubbles mari0jrs, 14 Mar 2017 | Read review
5 of 5