I booked my parents a two night stay in the Address, it was their first time in Dubai. Adel was a pleasure from the moment we checked in to the hotel. The over-all service in the hotel from all the staff was superb. They checked in to make sure there was enough water, coffee etc. They made sure the room was immaculate and also delivered a bowl of fresh fruit to the room which was a really nice touch. My parents really enjoyed their stay and will definitely make a return when they visit again. Thank you to Adel and staff.
We stayed at The Address Dubai Marina during our family trip and it was such an amazing experience. Overall the entire staff was very attentive and made our stay very enjoyable from the beginning to the end. I will definitely return in the future!
I have experienced amazingly excellent service from Housekeeping team. The staff named called Ms.Nant & her supervisor Mr.Prashant. They both are extremely patient and gave me excellent service. I can’t imagine how many times they clean the room in a day. Every time I go out and coming back to my room, the tool is super clean and I haven’t lost even a safety pin. They helped me out to find my smallest safety pin even in not duty hour. Their customer service is amazing and I will definitely come back again because of both of them.
The hotel is awesome the service in the restaurant is the most thing that made me love the hotel,especialy the waiter (Rami),he know very well how to express the emotions of the customer and how to make them close like freind not like customer
The staff and especially SHERYL on the front desk all went out of their way to ensure an amazing experience in the hotel and looked after us in an amazing fashion and very professional. no request was too much for them .
The hotel is general was great, superb service, very clean and comfortable. The waiters at the breakfast buffet were extraordinary, particularly Rami who showed special care and attention, and made it a pleasure to have coffee! Very welcoming and warm
Excellent service I’ve been travelling in many countries and stayed in lots of 5 stars hotels but I never had the quality service in any of those countries but Dubai at marina hotels I highly recommend this hotel with all their services
Hi, we spent one week at Address Dubai Marina. All in all experince was great; room was excellent and food was amazing. Since summer is quite hot in Dubai, we waited a lot cooling pool area and relaxation. This was disapponting, since pool area is not managed by the hotel anymore. It has become Wane by Somiya, bar by the pool. Very loud music depending on the day (weekends were loudest), seemed so that lots of people had purchased pool passes (not Address Marina hotel guests). And when they are selling pool passes, situation might be so that hotel guest can not have sun bed; there are not enough of them. I was only thinking that if summer time (low season) pool area can not service hotel guests as earlier, what will situation be during Oct-March (high season)…. Otherwise experience would have been 5* but pool area was sad to see.…
I would like to mention Moses by the pool is someone very special, his service his attitude is outstanding. It is people like him who will make ke come back here everytime. Baptist at the front Concierge, super star with helping me plan my nights and my days. Ramy or Rami in the breakfast room is a superstar fantastic serive and human being. The management in the breakfast room, sadly I can not remember the names of them all but all I can say is thank you. You are all fantastic and a credit to your hotel.
We had excellent holiday in Address Marina during aug 2022. Staff was polite, hotel is excellent incl food and gym. Especially Narjang in main restaurant and PT in gym made me feeling welcome to hotel and it’s facilities.