We stayed in room 340 on 20th august. One of the best welcome that we experienced at check in. I loved the sofas at the lobby. And the bvlgari chocolate they gave us. I did find too many people at the entrance of the lobby. Although they are welcoming and polite I did feel strange having to go through so many people. Lobby is small in any case so I am not sure why there are so many staff there in the way. Room is so amazing and modern. Loved the shower and the bvlgari toiletries. One of the best rooms you will find in Dubai. They decorated the room so well since we were celebrating my daughter’s birthday. Thank you so much to the wonderful lady who checked us In. She was so sweet and lovely to my kids. We spent a lot of time at the beach and loved the vibe there. They have kayaks for hotel guests. Pool and the cabanas are relaxing. My daughter loved the kids club although she was the only child there. We dined at il cafe. The pizzas are some of the best you can have in Dubai. I loved the pistachio ice cream. However I have had better chocolate fondant and tiramisu. Staff at dinner was amazing. Breakfast was good. Loved the banana bread and coffee. the shakshuka was more sour than spicy that we had requested. We do need to thank rathesh(from ayodhya) and the Indian chef who intervened and went out of the way to make some dishes for us. I found the lighting of the hotel to be very dark in some places. I guess that was the theme at the hotel and this is just my personal preference. For example when you walk of the lift and are going towards the pool it’s very dark. Special mention also to the amazing housekeeping staff. Bhoj is a star along with all the others. They left us amazing rose tea at turndown and when we told bhoj he immediately offered to get us some more. I must mention that I fell in love with the location of this resort. Jumeirah bay is completely secluded and you really get a feeling of an escape away from the city. We had a close to perfect stay and we are quite demanding but their amazing team are always accommodating and trying to make sure that the guests are comfortable. We will surely be back. Thank you once again.…
Afternoon tea at Bulgari Resort Dubai never disappoints. We love going there because of the great hospitality, super friendly staff and great selection of teas and fancy desserts. Not to mention the delicious Krumiri that they offer with the tea. Michelle was super friendly, welcoming and so kind! Highly advisable if you want to enjoy a cozy and luxurious afternoon tea.
It was my first experience in the hotel we came there to have our afternoon tea and sweet they ask as to wait later when they give as the table was not cleaned and sanitised and this should be every where specially now a days with this corona situation and the other thing the staff and the way that she is mentioning the price to as( that 4 person for 600 ) this my first time to face this kind of rules I visit more then 20 hotel lobby .. that means they are telling as wether you pay this amount or leave? Maybe am coming for tea or coffee only that’s cost maximum 60 Dhs .. shall I pay 200 for something I don’t want because only I need to sit in your hotel lobby!! . In the end I leave the place without having anything.
When Bulgari opened i had the oportunity to introduce this gorgeous property to my large network. I did at least over 3 coffee gatherings at the yacht club, night cap at the pool side, night cap drinks at Niko romito all was fantastic and that was allowed up to 2019. After the Bulgari yacht club has changed management they been refusing us and my group they use to welcome. 2 weeks ago after encountering kind Sofia at the IL Cafe, i am happy to bring a group of 16 again. All was happy and we enjoyed the friendly breakfast. I highly recommend Sofia at her very hospitable attitude on accomodating us. We are professionals expat group and we like to come back. Dear Mr. Pep, How to cooperate and bring you more people to experience your venue? Without the hassle of rejections??
I’m so disappointed with the staff in the customer service call centre and IL CIOCCOLATO. The staff from call centre informed me that the chocolate store is open until 11 pm and when I visited the store nobody was there and a staff from the restaurant cam with a disrespectful treat.