The following review was sent via email to the hotel straight after our stay at the beginning of January (it is now the end of February) before posting a negative review as I wanted to give them a chance to explain and rectify. I have chased a response twice but they obviously do not care about customer service at this hotel and cannot be bothered to reply. Firstly, when checking into the room we were greeted by an awful view and constant banging of the adjacent construction site. We were not made aware of these works happening on site when we booked and were unfortunately located very close to the works. In addition to the noise, the bed was the most uncomfortable I have ever slept in, I actually resorted to sleeping on top of the pillows and using the cushions for my head. Secondly, there was no hairdryer in the room. I called down three times over the course of two hours and no hairdryer arrived, I had no choice but to give up and go out with wet hair. After calling again on the next day, it finally arrived over 24 hours after my original request. Thirdly, there was a physical hole in the bottom of the kettle which tripped the electric in our room. A similar situation to the above, we reported it and no one came to sort our electric or replace the kettle. We actually resorted to finding the fuse box ourselves to reset the electric and giving up on having a hot drink. Finally, the process for getting breakfast was a complete shambles and frankly not covid safe. People were shoulder to shoulder as it was so busy with no organisation whatsoever (one staff member serving the breakfast for hundreds of people crammed in like sardines). Despite having already paid for breakfast with the room rate, we felt we had to pay for breakfast to be delivered to our room on the second morning as we did not want to put ourselves at risk and therefore incurred a significant expense for a below average breakfast. The only positive is the location, beautiful building and views. Everything else is a shambles. Save your holiday and stay elsewhere!…
This was our second stay at this hotel, after the first time I left a review because it was so good, but this time it was even better! We had a beautiful room (404) which was kept spotless daily and came with a coffee machine, kettle, iron and TV in the bedroom and lounge. The breakfast buffet takes a little longer because they are covid safe and serve you with whatever you want, so be patient its for your safety. The staff at this hotel are the friendliest and most helpful I have ever had the pleasure of dealings with. They treat you like an important client and close friend at the same time, wonderful! I was a bit embarrassed to ask at reception, but I had lost both my hearing aids and after searching everywhere I thought I would ask. I was asked to wait while they sent a security guard who returned with them. Unfortunately I don't know the gentleman's name to give him a mention, but a big thank you. There is now a new shopping mall opposite the hotel, it's a bit of a trek to get to so suggest a taxi, about £3 and save your energy for shopping. Overall yet another fabulous stay at a fabulous hotel…
Very good girl Sumitra on the 3 floor tee lounge!!! Breakfast was good!! Pool and beach super!! Dubai is very good ! People’s are hospitalized! I’m like shopping in Dubai and traveling in desert and in mountain!
My girlfriend booked this hotel for my birthday. The staff did up the room with balloons, wrote a birthday card and left a delicious cake for us. The staff do really go beyond what I would expect, especially Karam from in-room dining. We left an entire cheesecake in the hotel and Karam helped me get it delivered to my residence in Dubai, thank you so much!
Overall, We had a great experience; Staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate weekend. Special thanks to March Shashi and Aiwfar for taking care of us from arrival till departure.
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