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Towering high at 302m across 63 levels, Address Downtown is a veritable landmark of luxury, situated in the very centre of Downtown Dubai. The hotel directly overlooks Burj Khalifa, offers uninterrupted views of the daily Dubai fountain show (the world’s tallest water-music spectacle) and is connected to The Dubai Mall (the world’s largest shopping mall) by a foot-bridge. The 220 guest rooms and suites are equipped with high-speed wireless Internet, interactive TVs with Apple AirPlay devices, an entertainment interface, dressing areas with Hollywood mirrors and L-shaped sofa seating area. The marble bathrooms are fitted with dual sinks, a bathtub and a rain shower. Guests can choose from 9 unique restaurant concepts, serving a variety of cuisines from Asian, European to local Middle Eastern specialties. The hotel’s night lounge, Neos, is located on the 63rd floor and overlooks the ever-changing Dubai skyline and iconic Burj Khalifa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Russian, Arabic and 9 more
Location
Sheikh Mohammed Bin Rashed Boulevard, Dubai United Arab Emirates
Name/address in local language
Address Downtown
5,065 reviews
Getting there
Great for walkers
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Nestled in the heart of downtown Dubai, Address Downtown is lauded for its prime location near the Dubai Mall and the iconic Burj Khalifa. Guests frequently commend the hotel for its serene atmosphere, exceptional cleanliness, and attentive service that ensures a memorable stay.
While the pool and the stunning views are often highlights, some guests have expressed concerns over room size and the occasional room allocation hiccup. Despite these issues, the overall value of the hotel is recognized by many for its blend of luxury and convenience.
Location
Convenient
Atmosphere
Soothing
Rooms
Comfortable
Value
Exceptional
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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Best hotel in Downtown, unbeatable location, unbeatable views. Facilities are modern, clean and luxury. Special thanks to Mr. Vijay, Arup and Melvin for making our pool days special. They were always attentive to us and our baby. There is bottled drinking water for each guest, the staff will arrange your sun lounger and place a towel. The lifeguards are active making sure about safety of the guests. I like that kid’s pool is shaded (Dubai sun can be very strong).
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 5 Dec 2024
Dear 676valentynab, Thank you for your glowing review! We’re thrilled to hear that you enjoyed your stay at Address Downtown and appreciated the unbeatable location, luxurious facilities, and breathtaking views of Burj Khalifa. A special thank you for recognizing Mr. Vijay, Arup, and Melwin for their attentive service and for making your pool days extra special. We’re glad they could ensure your family, including your little one, had a comfortable and enjoyable experience. It’s great to know you valued the thoughtful amenities like bottled water, shaded kid’s pool, and our team’s dedication to guest safety and comfort. We look forward to welcoming you back for more memorable moments in the future! Warm regards, Ozlem Coskun Management Office
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The team in the pool is amazing Melvin, Arup and Vijay are the best ones and make sure you get comfortable and enjoy your time. They always come with fresh towels, water and fruit snacks and are very friendly and attentive with everyone. Thank you
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 1 week ago
Dear M8891DEsarad, Thank you for your kind words and for highlighting the exceptional service provided by Melvin, Arup, and Vijay! We’re delighted to hear that they made your poolside experience comfortable and enjoyable with their attentive care. Your appreciation means a lot to our team, and we can’t wait to welcome you back for another relaxing visit. Best regards, Ozlem Coskun Management Office
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The overall service at breakfast by Mohan and Ibrahim was excellent 👌 for the whole stay. They are friendly, efficient and always wears a smile on their faces. They clear the table and makes sure we always have everything we need,and informs us of the closer of the restaurant on time should we need to get anything. The breakfast is woooow beautiful have a variety
The housekeeping stuff is also excellthey clean the room very well, refill the water, teas and bathroom stuff with. 👌 very happy with the service as well.
Than you
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 25 Apr 2024
Dear tshegosebogodis, Thank you so much for your glowing review and for highlighting the exceptional service provided by Mohan and Ibrahim during breakfast throughout your stay. We are thrilled to hear that they impressed you with their friendliness, efficiency, and ever-present smiles. It's wonderful to know that they took great care of you by ensuring your table was always well-maintained and that you had everything you needed. We greatly appreciate your kind words about their proactive communication regarding the restaurant's closure times. Moreover, we are pleased to learn that our housekeeping team also met your expectations with their thorough room cleaning and attention to detail in replenishing essentials like water, teas, and bathroom amenities. Your feedback is invaluable to us and serves as motivation for our team to continue delivering exceptional service and maintaining high standards. We look forward to welcoming you back for another beautiful breakfast experience with us. Warmest regards, Ozlem Coskun Management Office
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Having stayed at thousands of hotels around the world this is a unique experience. This hotel is a 4 - 5 star hotel (depending on your travel experience) in terms of location, cleanness, general staff and service; however the second you want true five star service which is driven by great experienced and friendly management it goes downhill very quickly!
The concierge is really not that helpful. Don’t blame them because Dubai is very expensive and they don’t have much first hand experience on attractions, restaurants etc…so you are much better off to google stuff.
We booked a deluxe suit which is clearly marked on their website to accommodate 2 adults and 2 children under 12. Upon arrival we found out that their rooms only have one king bed and they will provide one extra bed. We asked where the second kid should sleep and they had no answer and kept repeating that this is the room configuration. The rooms are also smaller than advertised. Basically our second child had to spent 6 nights on the sofa! Not a pull out sofa - just on the sofa. If you advertise for four people then you have to have two queens, a king and double sofa bed or a king/queen with a single pull out sofa bed and an extra bed…
Not going to bother listing the long laundry list of issues but the general staff are very nice and helpful, the buffet is nice and good selection, however if you run into any issues that you need to deal with the revenue team, reservation, or management expect your typical 70/night service or a very robotic service that read from a script. It can totally ruin your stay….
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 4 Jan 2024
Dear daman31, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your detailed comments, as they allow us to identify areas for improvement and work towards delivering a better experience for our guests. We are pleased to hear that you found our hotel to be a 4-5 star establishment in terms of location, cleanliness, and the general efficiency of our staff. However, we sincerely apologize for the shortcomings you experienced, particularly in terms of the service provided by our concierge and the room configuration. Your concerns regarding the concierge's knowledge of local attractions and restaurants are duly noted. We understand the importance of having well-informed staff to enhance our guests' experience, and we will address this issue promptly through additional training and resources. Regarding the room configuration, we apologize for any inconvenience caused by the discrepancy between our website description and the actual setup. Your feedback is invaluable, and we will review our room descriptions to ensure accuracy and transparency for future guests. We understand the importance of comfortable accommodations, especially for families. We also appreciate your acknowledgment of our general staff's friendliness and helpfulness. It's disappointing to hear that your interactions with the reservation team did not meet the same standard. Rest assured, we will investigate the communication issues you mentioned and implement measures to improve coordination among our teams. We regret that you encountered challenges with the management teams at check-in and reservations. Your comments highlight areas where we need to enhance our communication and customer service skills. We assure you that your concerns are being taken seriously, and we will make the necessary adjustments to ensure a smoother experience for our guests. We genuinely value your feedback and hope that you might consider giving us another chance in the future. Please feel free to reach out directly to discuss your experience further and allow us the opportunity to make amends. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused. Sincerely, Ozlem Coskun Management Office
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Amazing view!Burj Khalifa. I went for a day access to pool, gym , sauna and team barh. the staff Joseph Ibrahim Kehinde Salim wa very helpful guided me through the pool area and changing/locker rooms. I ordered frozen maragarita which is my favorite. One of the best place to relax.
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Date of stay: December 2023Trip type: Travelled solo
Room Tip:You can access the hotel thru Dubai mall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 20 Dec 2023
Dear rtongcua, We are genuinely delighted to read about your amazing experience at our facility, particularly with the breathtaking view of the Burj Khalifa. It brings us immense joy to know that you thoroughly enjoyed your day access to the pool, gym, sauna, and team bar. We greatly appreciate your kind words regarding our staff, especially Joseph, Ibrahim, Kehinde, and Salim. Providing exceptional service is at the heart of what we do, and it's fantastic to hear that they were instrumental in making your visit memorable. Their assistance in guiding you through the pool area and changing/locker rooms reflects our commitment to ensuring a seamless and enjoyable experience for our guests. It's wonderful that you found our venue to be one of the best places to relax. We strive to create an environment where our guests can unwind and make the most of their time with us. And of course, we're thrilled that the frozen margarita, your favorite, added to the overall enjoyment of your visit. We genuinely value your patronage, and we look forward to the opportunity to welcome you back for another round of relaxation, stunning views, and delightful experiences. Until then, cheers to more moments of tranquility and enjoyment at our establishment! Regards, Ozlem Coskun Management Office
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This hotel is a gem in Downtown Dubai. Best location as it is next door to Dubai Mall and the Burj Khalifa. The hotel design and amenities are fantastic. The staff are very attentive to all your needs without being overwhelmed. Special thanks to Ibrahim at the breakfast restaurant. He was very attentive and engaging. AlsoNatendhar from housekeeping was a standout as he always made sure the room is impeccable and all our needs were taken care off. Would definitely recommend this hotel and would come back again
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Best location and hotel for Downtown Dubai. Do not consider anywhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 2 Aug 2024
Dear ozdownunder1970, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel in Downtown Dubai. Our prime location near Dubai Mall and the Burj Khalifa is indeed one of our highlights, and we're thrilled it added to your experience. We’re especially pleased to hear your kind words about our design, amenities, and attentive staff. Ibrahim and Narendhar will be delighted to know they made a positive impact on your stay. Your recognition truly motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit to Dubai. Thank you for recommending us! Warm regards, Ozlem Coskun Management Office
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One of the must visit pools in the heart of downtown. Been a regular here,starting with the service,the familiarity and professionalism offered by the staff. Nelwin and Arup made sure the fruit sticks offered complimentary by the pool are fresh. The other day Bimesh and Vijoy gave out watermelon icecreams ,made me wanna come back . The Burj Khalifa view is one of the best here . Not forgetting to thank Sushil for his assistance when i needed sunscreen. The changing rooms and the facilities are very family friendly
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Date of stay: November 2023Trip type: Travelled with family
Room Tip:There is Valet parking,there sun screen,the staff will assist you with everything you want . If...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 6 Nov 2023
Dear Joudi M, We are grateful that you have chosen the Iconic Flagship, Address Downtown and for sharing your recent experience with us It's wonderful to hear about your positive experience at this downtown pool. It sounds like a truly must-visit place, and it's great that you've become a regular. The staff's familiarity and professionalism, as well as their special touches like fresh fruit sticks and watermelon ice creams, certainly add to the charm of the place. The Burj Khalifa view is a fantastic bonus, and it's heartwarming to hear about the assistance Sushil provided when you needed sunscreen. The family-friendly changing rooms and facilities make it an even more enticing destination. Thank you for sharing your glowing recommendation, and I hope you continue to enjoy your visits! Joudi M, we all look forward to having you and your guests once again at Address Downtown – where life happens! Regards, Ozlem Coskun Management Office
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Govinda shadat and surendra was very excellent room service through the holiday… we are highly impressed with all housekeeping services. Great hotel, family friendly, and Allaa in the Club Lounge was very attentive to us and the children everyday! Thank you all for a wonderful service!
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 4 Jan 2025
Dear Charmaine S, Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with our housekeeping team, including Govinda, Shadat, and Surendra, as well as with Allaa in the Club Lounge. It's fantastic to know that we were able to make your stay both comfortable and memorable, especially for your family. We’ll be sure to pass on your compliments to them. We look forward to welcoming you and your loved ones back soon! Best regards, Ozlem Coskun Management Office
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Amazing Everything about this property is amazing. Breakfast spread , food, rooms, cleanliness everything is praiseworthy. We were travelling with a small infant and the staff took care to clean and sterilise baby milk bottles. Even the request for late checkout was acknowledged at once and we were given room till we left for the airport. Highly recommended property
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, Other at Address Downtown
Responded 23 Jan 2023
Dear gagankaurarora, Fabulous! We are very happy that you have chosen the Iconic Flagship, Address Downtown, and we thank you for sharing your experience with us. We are truly honored by all your compliments and every Team member they are all indeed the heart and soul of this Hotel, and their dedication and commitment are incomparable, and to receive your feedback it is definitely a great testament and honor to our Team's passion not just to the property but most especially to our guests. gagakaurarora, we all look forward to having you and your guests once again at Address Downtown – where life happens!
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We are family of 3. We stayed here with our toddler. We stayed in premium room which comes with club lounge. The room was spacious and well maintained. Buffet breakfast was very good with many options available for vegetarians as well. The other most utilised amenity for us is kids club as my toddler loves to spend time there. However the kids club is pretty small here with less number of toys. Also, it’s free only for 2 hours only for premium category rooms and only 1 hour for other categories. I have never experienced this in any hotel that they charge for kids club, it comes complimentary like other amenities in the hotel. We don’t pay extra if we are utilising the swimming pool for long period 🤷🏼♂️. The extra charges per hour is around 60 aed which is not even worth spending here .
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Not many options are available in club lounge for vegetarians or vegan. Kids club is small and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ozlem Coskun, General Manager at Address Downtown
Responded 2 Aug 2023
Dear mrfood_mrstravel, Thank you for taking time to share your feedback of your recent visit at Address Downtown. Feedback like this is very valuable for us and will assist us to improve our services and ensure that we meet and even exceed our guests’ expectations. We were disheartened to learn about your experience in Qix Club and please accept our sincere apologies for any disappointments caused. We have shared your feedback with the concern department to ensure we improve our service going forward. We hope to welcome you back in the future for a much better experience at Address Downtown. Regards, Ozlem Coskun Management Office
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Je suis presque sûr que Adress Downtown a des adapteurs.
C'est plus facile d'acheter un vous même. Ou dans l'aéroport, ou au Dubai Mall (à côté de l'hôtel).
Amusez-vous.
Peter
Yea I definitely would! Not as much kid’s activities as I would like to see but definitely a pool for kids and everything is near by! You would regret it
"Because the hotel is very close and connected to Dubai Mall.it is difficult to access it by car or taxi specifically in the night.so count for more time to go out or in then"
There are more places to choose from in the Dubai area.
PRICE RANGE
€510 - €866 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the address downtown dubai hotel dubai, address downtown burj dubai, address downtown burj hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
220
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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