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Atlantis, The Palm

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Atlantis, The Palm
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15,723 Reviews from our TripAdvisor Community

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Showing 12,278: English reviews
Aberdeen, United Kingdom
Reviewed 7 April 2016 via mobile

My Family have now stayed at Atlantis twice and both stays have been excellent. It is always clean and is well kept. There are a wide variety of activities for everyone to do. I would definitely recommend this hotel to a family with kids as there is a lot to do.

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Helpful?
2Thank HarryForbes
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Alexandria, Virginia
Reviewed 6 April 2016 via mobile

I decided not to stay at the hotel. The ride out on the monorail is $7US. Since It takes some additional effort to get out to the hotel, I thought they would be happy to welcome guests. Instead staff is rude and not helpful. Tons of tourists visiting the watermark make it a challenge just to get around. Felt like...

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6Thank Sara E
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the hotel is. From your overall experience, it seems that we have missed the mark and I would like to sincerely apologize for this. I have briefed my team...

Austin, Texas
Reviewed 6 April 2016 via mobile

Huge place with lots to do, but very impersonal, surprisingly not very kid friendly, and overall just not that interesting. Many of the restaurants don't allow kids, which is quite surprising for a hotel with an aquarium and a water park. We stayed 3 nights, but I wish we had stayed fewer. One trip to the aquarium and one day...

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2Thank Jason C
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I am truly surprised with regards to your comment about the age policy in our restaurants. I would like to inform you that most of our restaurants do not have any age policy except a few like Ossiano, Nobu and Nasimi Beach Bar; for more details, please visit our website....

Newton Mearns, United Kingdom
Reviewed 6 April 2016

My partner & I stayed here for a week recently and it's a very good hotel. Positives - it's a destination hotel - looks great; free access to the waterpark (which is really good) is a great benefit; the aquarium is an amazing feature; the hotel is very stylish, rooms are great, service is excellent - probably amongst the best...

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2Thank RichardTasker
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Swansea, United Kingdom
Reviewed 6 April 2016

This is the third time we have visited Atlantis and this time was just as good. We travel in a large group of 15, aged between 2 and 65 plus and I can say there is something for everyone. There is a huge variety of restaurants, although we tended to stick to the buffet style Saffron and Kalidescope. Here, there...

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5Thank nicola b
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

nyc
Reviewed 6 April 2016

I was certainly expecting better. First, the check-in line was an hour long. Others were complaining as well (not a good start to a vacation). Finally got to a counter at 12:30 pm to be told a room will be ready by 2pm. Fine. But it wasn't ready until 4pm! Of course had to stand in line again to get...

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1Thank newyorkerinchina
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. First of all, please accept my sincere apologies for the inconvenience caused during your check-in. Also, I sincerely regret that we were not able to provide you with a room before the official check-in time. However, I wish to assure you that all check-ins are processed on a first come first...

Cambridge, United Kingdom
Reviewed 5 April 2016

Went to Dubai with my husband and 17 month old daughter last November and had such an incredible time, I would honestly recommend the Atlantis hotel to anyone. Although the flight with emirates wasn't great there and back (due to a very upset toddler) but also the lack of care from the airline for our very tired child, we still...

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12Thank KGJB11
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Newcastle upon Tyne, United Kingdom
Reviewed 5 April 2016

As a family of four, our youngest son aged 14 we were really excited to arrive at the Atlantis. We waited for seven hours from checking in to actually getting a room. We were allocated two rooms, one of which was so dirty with stains on the bedspread and pubic hair on the bathroom floor. The adjoining room had not...

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2Thank Sandi H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. Whilst I am delighted to read that you enjoyed your experience at Aquaventure waterpark and Sea Lion Point, I truly regret to learn about your check-in experience. I would like to sincerely apologise for the delay that you have experienced at check-in and for not meeting your expectations. Our standard...

Coventry, United Kingdom
Reviewed 5 April 2016

This hotel is absolutely stunning with access included to the aquarium and water park. Beautiful room which was perfect for our romantic getaway. We booked the dolphin experience whilst here and my boyfriend was stunned by how organised and well looked after the dolphins are. It was a pleasure to be a part of. Taxis are cheap so being far...

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1Thank Travellingblonde77
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Reviewed 5 April 2016 via mobile

It is really nice place for families, I booked room for myself, wife and two kids During the Eid and we enjoyed every moment, the room was big for all of us and the view from the balcony is amazing looking at the sea. The only comment is we had to stay in the queue during the breakfast as the...

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Thank Aladin A
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. I am honored and delighted to read your positive comments and that you and your family had a great stay with us. Please be assured that I will share your positive comments with all colleagues for them to continue to deliver an exemplary service to our guests. With regards to your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €258 - €941 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Despegar.com, Priceline and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#87 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
789 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the room the greater the view. Palm views do benefit from sunnier aspects”
 of 5 bubbles urbanangel, 29 Mar 2017 | Read review
“Make sure your room does not have an interconnecting door or be ready to share all your neighbours noise.”
  • View of the Palm building site.
 of 5 bubbles Lord_Brett_Sinclair, 28 Mar 2017 | Read review
“we had ocean view - it has less to look at that resort view as then you are looking back at dubai across the palm”
 of 5 bubbles 958KarenJ, 26 Mar 2017 | Read review
“Imperial lounge rooms are well located”
 of 5 bubbles yerland2017, 25 Mar 2017 | Read review
“Higher floors give a better view but we found the 5th floor overlooking the Palm most satisfactory.”
 of 5 bubbles Valerie807, 24 Mar 2017 | Read review
5 of 5