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Atlantis, The Palm

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15,225 Reviews from our TripAdvisor Community

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Showing 11,907: English reviews
Reviewed 13 February 2016

I went with my wife and our 14 months old daughter. Upon arrival, they arranged early check-in and gave us late check-out as our return flight was close to midnight. We stayed 7 nights, and upgraded our room to Imperial Club, which has an amazing Imperial Club Concierge that helps you with everything you need. The Imperial Club also gives...

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Helpful?
3Thank MichaelKallback
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback about our services in the resort. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain the we have met your expectations. The whole team looks...

uk
Reviewed 12 February 2016

I have been to Dubai before and have been to the Atlantis to use the water park for the day but never to stay. On Arrival we were greeted by lovely friendly staff, wanting to do anything for you. The service throughout is impeccable. Our check in was great - there were 6 of us for my friends 40th birthday....

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2Thank nicky147
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for choosing to stay at Atlantis, The Palm and taking time to share your experiences on TripAdvisor. We are indeed privileged to be of service to you and creating the perfect memorable experience for you and your friends on this special occasion. We are extremely delighted to read of your appreciation regarding our hotel...

Oxford, United Kingdom
Reviewed 12 February 2016 via mobile

Stayed here for 5 nights as my 2 yr old's first holiday and my husband's birthday. It was a truly incredible experience - the architecture, the facilities, the room, the staff, I can't say a bad word about anything! At check-in, we were offered an imperial room for extra money but we declined and very happy we did. We ate...

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3Thank its_a_mystery12
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. Your invaluable compliments about the product, view from the hotel and the restaurants are highly appreciated. It is appreciation and feedback such as these that keeps us motivated to strive harder to provide the best of services and excel in what we do. We thank you once more for...

Indore, India
Reviewed 12 February 2016 via mobile

Atlantis feels you out of the world The view from the hotel was soo beautiful Everything was good Hotel was very busy check it and check out are very continues I ordered food in room food was good Breakfast was very vast food was good their Room was specious tolatries was good Staff was helping Waterpark n lost Chambers was...

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2Thank kush046
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Reviewed 12 February 2016

it was an amazing night to spend there, i stayed at the west tower and i loved the view from my room where you can see all Dubai towers and the charming city landmarks, staff are friendly food is great, i really enjoyed it.

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2Thank Gamal W
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments regarding your experience. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to...

Sydney
Reviewed 11 February 2016

First thing is first, yes it is an expensive hotel but one that needs to be experienced, even if it is only once in your lifetime. We decided to stay a couple of nights in Dubai before the start of our Europe trip. It's a good way to break up the long journey to Europe all the way from Australia....

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5Thank Charlene M
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments about your experience with us. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I can only agree that Atlantis, The Palm is a place you cannot miss to experience in Dubai. Furthermore, I sincerely regret that we...

Jakarta, Indonesia
Reviewed 11 February 2016 via mobile

I was stay in this hotel for 1 days .. My room was suite room.. I love everything bout the room coz they hv big space. But i felt disappointed with the service .. They didnt explain us bout the hotel facility.. I think is bcoz the hotel so big n ppl not well train..:(

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3Thank schatje_cinta
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am happy to read that you enjoyed the suite and found it big and spacious. Moreover, I am truly surprised to read that none of our colleagues explained to you about the hotel facilities. Our colleagues are regularly well-trained to enhance customer...

Bengaluru, India
Reviewed 11 February 2016

We booked on-line via the Atlantis website and choose Palm deluxe room without any meals. Booking was smooth and I had emailed the Atlantis staff on a couple of occasions with queries which was answered promptly! Took a taxi on the day of check-in and arrived at 2pm. Bags were promptly picked up and a luggage tag given to us....

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7Thank NandanRao
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Stevenage, United Kingdom
Reviewed 11 February 2016

Where to start? Loved our stay here, not pretentious, wonderful staff & as for the aquarium, wow just wow! Check in couldn't have been quicker or smoother, mentioned in passing we were there to celebrate both turning 40 this year, they remembered & gave us a cake! The room was fab, comfy kingsize bed (deluxe sea view) & the rain...

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1Thank Cinzanokid
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to read that you have fully enjoyed your stay with us and that my colleagues ensured that your special occasion was celebrated in style. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from...

Cork, Ireland
Reviewed 11 February 2016 via mobile

Amazing hotel - the scale, facilities & service are absolutely fantastic. Went half board & there was a great choice of food on offer. The room was incredible, the size of three average rooms in Ireland with everything you could need. Above all my stay here was so good due to the fantastic staff & there helpfulness to us as...

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1Thank Bear2511
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is truly rewarding to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €282 - €704 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Booking.com and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
680 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to use the waterpark, then the Imperial Club rooms offer value for money”
 of 5 bubbles 141PattiB, 22 Jan 2017 | Read review
“Upgrade to Imperial club room for lots of extras”
  • View from west wing 17 th floor
  • Imperial club room
  • View from the room
 of 5 bubbles annie2156, 19 Jan 2017 | Read review
“most people say imperial club but with imperial floor being full of familys it gets very noisy at nights and in the mornings”
 of 5 bubbles JUDITHCHARMERSHA, 19 Jan 2017 | Read review
“Beware the west wing disco noise at night and check cost meal plans”
 of 5 bubbles grant450, 18 Jan 2017 | Read review
“Request a city view room”
 of 5 bubbles Katespy169, 17 Jan 2017 | Read review
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