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Atlantis, The Palm

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Atlantis, The Palm
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15,698 Reviews from our TripAdvisor Community

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Showing 12,259: English reviews
Reviewed 15 April 2016

We started our holiday by being picked up by the hotel Service in a beautiful Escalade, we found the counter as soon as we left immigration, and the car was ready for us with bottles of water, and quickly enough we were in the hotel. The check in was fast ,and the kids and I were offered drinks on arrival...

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12Thank Maripi74
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

Nairobi, Kenya
Reviewed 14 April 2016

We stayed at the Atlantis for 3 days with my brother over the Valentines weekend of February 2014 (sorry, late review and there's no option to go back and select earlier dates and months). Best decision ever! The in-house restaurants like Kaleidoscope are great. As is The Burger Joint (TBJ). There's also lots of fun in the Aquaventure. The views...

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4Thank Emmanuel C
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Doha, Qatar
Reviewed 14 April 2016

luxurious Hotel..service is good,so is rooms...place itself is nice for a walk..an evening dinner in the garden..many shops and restaurants , kids activities..specially the Aquaventure within it...it will be nice when you grab a nice deal or offer in this hotel..if your just visiting it for a walk or spending 2-3 hours its perfect..and a change of scenery,,

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2Thank Kareim K
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Bratislava, Slovakia
Reviewed 14 April 2016 via mobile

We were very excited about our holiday at Atlantis and we had very big expectation(Considering the price compared to other 5 star hotels in Dubai we have experienced). We booked the imperial club room which was supposed to have some benefits. Such as imperial club lounge which was small and croudy we had to wait in the line everytime.The breakfast...

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2Thank Dudo-Saska
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your review on TripAdvisor. Your feedback is important to us and I would like to take this opportunity to look into your concerns before coming back to you. Best regards, Serge Zaalof President and Managing Director

Luton, United Kingdom
Reviewed 14 April 2016 via mobile

We enjoyed staying here in atlantis esp.my kids,special mention to the filipinos who looked after us, in the concierge (very helpful filipino guy), our room service (lee and rk). The supervisor in saffron is really helpful and sincere. My son lost his retainers (cost £140 for replacement)in the saffron left at the table, but unfortunately one of the waiter throw...

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1Thank julbon
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am delighted to read that you had a fantastic time with us. We are honoured and delighted to read all your positive comments, especially about the assistance rendered by our colleagues. Your kind words will be shared with our colleagues to inspire...

Northwich, United Kingdom
Reviewed 14 April 2016

The hotel is approx. 30 minutes from Dubai International airport (DXB) when traffic is quiet. Areas of the palm are currently under construction so travel time can be significantly longer due to road works. Allow plenty of time to get back to the airport. Check in after 3pm and check out at noon. Valet service on arrival for luggage collection...

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7Thank Purrdee
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Marlow, United Kingdom
Reviewed 13 April 2016

Excellent hotel, friendly, attentive staff, fabulous facilities. Food was very good but drinks very expensive. Bottled water and fresh fruit are provided in the rooms which are spotlessly clean. Lots of building work visible from the hotel but not noisy or disruptive.

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2Thank Jean S
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Orsett
Reviewed 13 April 2016 via mobile

Went atlantis palm with my daughter hotel is amazing staff could not do enought for you went half board food was lovely but half board only coverd buffett resturant when we ate in afters there was always an supp charge but food was the best drinks very pricey 40pound for bottle of house rosa but all in all best trip...

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2Thank Ria C
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Mauritius
Reviewed 13 April 2016

We stayed three nights at this hotel, our flight landed at Dubai at midnight, by the time the Emirates complimentary car drove us to the hotel, which is rather far from the airport it was nearly 1am. The employee at the reception desk informed us that they had sent us an email during the day to cancel our booking!!! While...

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1Thank FranceMauritius
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your review on TripAdvisor. Your feedback is important to us and I would like to take this opportunity to look into your concerns before coming back to you. Best regards, Serge Zaalof President and Managing Director

Dubai
Reviewed 13 April 2016

About 5 years back when I stayed here, it was absolutely fantastic. This time the appeal was average. Time for refurbish guest rooms perhaps. Aqua-venture was great as usual for the kids. While checking out there was an issue with over-charging, took an hour to resolve.

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1Thank Ratty65
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your review on TripAdvisor. Your feedback is important to us and I would like to take this opportunity to look into your concerns before coming back to you. Best regards, Serge Zaalof President and Managing Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €261 - €918 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
777 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Imperial lounge rooms are well located”
 of 5 bubbles yerland2017, 25 Mar 2017 | Read review
“Higher floors give a better view but we found the 5th floor overlooking the Palm most satisfactory.”
 of 5 bubbles Valerie807, 24 Mar 2017 | Read review
“2 queen beds seem ready and easier for checking in rather than insisting on king size.”
 of 5 bubbles 761glennh, 23 Mar 2017 | Read review
“Book Imperial Suite rooms for all the extras which are worth every penny.”
  • The Palm at 7am.
  • Photo shoot from the 924sqm Royal Bridge Suite Room
  • View from our 9th floor room.
 of 5 bubbles ShoeDiva_69, 23 Mar 2017 | Read review
“This hotel is vast all all of the rooms I am told have fantastic views. We stayed in the West Tower in a suite on the 8th floor.”
 of 5 bubbles SavvyAnywhere, 22 Mar 2017 | Read review
5 of 5