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Atlantis, The Palm

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Atlantis, The Palm
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15,700 Reviews from our TripAdvisor Community

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Showing 12,261: English reviews
Reviewed 18 April 2016 via mobile

It was 2 night stay I like the environment of the hotel and atmosphere , went to Shawafel Resturant , Elhenawy, Mohamed sorry to spell his name wrongly, welcomed us before approaching the Resturant seated us and explain the menu, order didn't take much time , and he was following up himself for that, he is the one who encourage...

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Helpful?
Thank soumi K
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Melbourne, Australia
Reviewed 17 April 2016

We stayed at Atlantis in the club rooms and it was wonderful from checkin to checkout. We stayed with our 3 kids then aged 12,12,15. The staff were amazing the water park was fabulous only watch the temperature for the time of year we stayed in July and it was boiling hot but of course this is not a fault...

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Helpful?
3Thank belinda m
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Reviewed 17 April 2016 via mobile

This is hotel is breathtaking, you walk into the main reception and the response is just WOW. Staff on reception were efficient and helpful. Our room was lovely, spacious and very clean not the greatest of views due to workmen outside fixing the area by the tanks but that couldn't be helped. So much to see and do at this...

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3Thank EvieD73
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

London, United Kingdom
Reviewed 17 April 2016

Great service by Dinesh and his Team at Imperial Club Lounge. We stayed in Imperial Club East Tower. Staff were friendly, very helpful and very accommodating. We loved everything and we spent most days in water park and royal pool. Everything in this hotel is wonderful.

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2Thank deep4k
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

London, United Kingdom
Reviewed 17 April 2016

We had one of our best ever holidays at the Atlantis, amazing food, amazing room and amazing facilities. Ravi at the Imperial Club was extremely helpful, friendly and made our stay extra-special. All the staff were wonderful, but Ravi made everything so seamless and perfect. Big thumbs up and we'll be back at Christmas!

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2Thank RPatelLondon
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Jersey, United Kingdom
Reviewed 17 April 2016

Stayed for four days over easter to utilise unlimited access to waterpark and aquarium. Superb size rooms and architecture. We stayed on half board basis and both breakfast and buffet evening meal were something else, so much choice and quality of food first class. Cant give it five star as something just wasnt there to deserve it, I think based...

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1Thank StevenJersey
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your sharing your feedback on TripAdvisor. Whilst I am delighted to read that you had good stay with us, allow me to firstly apologise for missing the opportunity to offer you a personalised service. Although the size of the resort is quite substantial, we are committed to engage with our guests on a regular, yet...

Cannock
Reviewed 17 April 2016

We stayed at the Atlantis for a week just after Easter 2016. It was amazing! It is huge! There is so much on offer you won't get bored. The aquarium is out of this world, we could have stood there for hours watching the fish. Staff were all very friendly, food was excellent with a great choice for every taste...

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2Thank KevSal1812
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Blandford Forum, United Kingdom
Reviewed 17 April 2016 via mobile

Had a short break of 2 nights here. Children loved it! The water park was amazing. Got there at 9.45 each morning to make the most of it not being open to the public until slightly later so no queues. Buffet food amazing. Rooms slightly dated but not there to spend time in the room. Staff friendly. Massive hotel! Would...

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1Thank gdlandrews
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

Dubai, United Arab Emirates
Reviewed 16 April 2016

I had a great experience in this hotel. The facilities in the hotel just makes it the best hotel in the world. The hotel itself is almost like an awesome tourist destination. I spent most of my holiday time in the hotel. The only reasons I went out of the hotel is to ski in the Emirates Mall, to see...

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2Thank Rafin H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Edinburgh, United Kingdom
Reviewed 16 April 2016

hotel was superb, clean, friendly helpful staff. rooms good all with decent views. great restaurants and pools, and water park on the doorstep. Only slight disappointment was poolside bars and restaurants had lots of birds, who messed everywhere - seats, tables and floor. Not enough to put us off but they could manage that better.

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1Thank smart332015
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €261 - €918 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
777 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Imperial lounge rooms are well located”
 of 5 bubbles yerland2017, 25 Mar 2017 | Read review
“Higher floors give a better view but we found the 5th floor overlooking the Palm most satisfactory.”
 of 5 bubbles Valerie807, 24 Mar 2017 | Read review
“2 queen beds seem ready and easier for checking in rather than insisting on king size.”
 of 5 bubbles 761glennh, 23 Mar 2017 | Read review
“Book Imperial Suite rooms for all the extras which are worth every penny.”
  • The Palm at 7am.
  • Photo shoot from the 924sqm Royal Bridge Suite Room
  • View from our 9th floor room.
 of 5 bubbles ShoeDiva_69, 23 Mar 2017 | Read review
“This hotel is vast all all of the rooms I am told have fantastic views. We stayed in the West Tower in a suite on the 8th floor.”
 of 5 bubbles SavvyAnywhere, 22 Mar 2017 | Read review
5 of 5