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Atlantis, The Palm

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14,898 Reviews from our TripAdvisor Community

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Showing 11,669: English reviews
New Delhi, India
Reviewed 18 January 2016

I stayed at Atlantis on 16 th JAN , i reached the counter at 12 am , it took them little more than 30 minutes to handover the keys and the worst was that it took 1 hr and 45 min , to deliver the lugggage in the room , that too after i run down to the baggage counter...

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Helpful?
3Thank 516sandeepj
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your sharing your feedback on TripAdvisor. First of all, please accept my sincere apologies for the inconvenience caused during your stay. Although Atlantis is a big resort, our colleagues are committed to provide a warm and engaging service to all our esteemed guests. I am concerned that we did not meet your expectations with regards...

Greater Melbourne, Australia
Reviewed 18 January 2016 via mobile

I have never stayed at a better resort hotel. Over the top opulence. Decor and features beyond first class. The place drips money and excellence. A great base to visit the sites of Dubai. But a top place in itself to stay and enjoy. The water world park next door is great. Thrill rides and for extra you can play...

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Helpful?
1Thank Shane B
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your compliments on TripAdvisor. It is a delight to hear such positive reviews from our guests. We are honored and delighted to read all your positive comments, especially with regards to Aquaventure and Dolphin Bay. At Atlantis The Palm, it is our main goal to make sure that we create amazing experiences and ever lasting...

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 17 January 2016 via mobile

Fantastic for families. So much to do. No need to leave the hotel. All the staff are so helpful, and cannot do enough for you. Everything you could wish for to eat, all day and night. A little too hot for children in the height of summer, but February and November are perfect temperatures!

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Helpful?
2Thank A TripAdvisor Member
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. It is an absolute pleasure to learn that you and your family had an amazing time at our resort. Atlantis, The Palm is about colleagues coming together and creating amazing experiences and everlasting memories for all our guests. It is rewarding to know...

Chennai, Tamil Nadu, India
Reviewed 17 January 2016

We had a one night stay at this mad made marvel. The appearance of the hotel from outisde WOW. WE had 5 rooms and we had get early check in for 4 rooms. The rooms are way too good. Number of options we have at disposal is way too much to comprehend. Yes it is very very very expensive but...

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Helpful?
2Thank NareshVajawat
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking time to write about your experience with us on TripAdvisor. Your generous appreciation to all aspects of the hotel is very encouraging. We are happy to hear that you found our rooms comfortable and luxurious. In addition, our Chefs were also glad to know that you liked the food and the variety at Kaleidoscope...

London, United Kingdom
Reviewed 17 January 2016

Have been here for a week and leaving tomorrow. Incredible and unique property. Upgraded to larger suite than we booked. Absolutely superb. As a suite guest had access to Imperial Club which allows free drinks, canapés at various locations for 2 hours a day + late evening - and afternoon tea. You can have enough there to avoid lunch and...

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2Thank Eric C
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. It is an absolute pleasure to read that you had a fantastic stay with us. Your gracious comments about the Imperial Club and the restaurants are overwhelming. Atlantis, The Palm is all about people working together to create amazing experiences and everlasting memories for...

Romania
Reviewed 16 January 2016 via mobile

I was here with my family and we had a lot of things to do in this beautiful resort ! The aquarium is AMAZING !! We have stay most of the time in the Water Park (drinks have good price) where we had fun ! We had HB and the food was verry good and you have a lot of...

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3Thank Laura L
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. Your valuable compliments about our resort, restaurants and the Lost Chambers Aquarium is extremely gratifying. I am glad that you and your family had an excellent stay at our resort. Our team always strive to provide the finest service to our guests and it is always a pleasure to...

Ranst, Belgium
Reviewed 16 January 2016

a lovely hotel to go to with ore without kids , there is a great waterpark with mad atractions , a seperate entre directly from the hotel into the park . we also visit the "swim with the Dolphins" park , this you will never forget !! Sure visit the lost chambers , verry impressionant

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2Thank Dirk D
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you so much for taking time to review us on TripAdvisor. Your efforts on writing your great experience in Atlantis, The Palm is overwhelming and precious to us. We sincerely appreciate your generous compliments especially regarding our product and services. In Atlantis, The Palm we strive hard to ensure that our guests have a wonderful stay by...

italy
Reviewed 16 January 2016

The basic point is that from an hotel like this, where the room we booked is sold at the price of 700 eur/day, you should have to pretend the best in every single thing. So, if we put the hotel in a rank among many others, of course is probably on the first part of the row. But if we...

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Helpful?
15Thank micius
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience at Atlantis, The Palm. I sincerely apologize for not meeting your expectations during your stay with us. We wish to assure you that our pricing are on par with other 5 star hotel properties in Dubai. Furthermore, we do offer various special rates and packages with numerous...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 16 January 2016 via mobile

we stayed here for a week and had a fantastic vacation. the staff is extremely friendly, and the rooms and restaurants at the resort are all excellent. not cheap by any standard but well worth our money. we upgraded to the imperial package, which includes breakfast, unlimited free wifi and access to their lounges. the lounges offer breakfast as well...

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Helpful?
2Thank A TripAdvisor Member
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. Your invaluable compliments about our rooms and restaurants is extremely gratifying. I am truly delighted that you and your family had an amazing stay with us and found that our products and services are good value for money. I also appreciate your positive comments about the services rendered by...

Reviewed 16 January 2016 via mobile

Overall we liked our stay at Atlantis, but the check in experience was awful. They had an issue with charge calculation! We get two adjacent rooms one for two and another for three, found multiple extra charges which took time to correct due to restaurant placing charge to other room.

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3Thank DrScorpion78
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience at Atlantis, The Palm. Whilst I am glad to hear that the overall stay at Atlantis The Palm was good and was enjoyed by you, we truly regret that the experience during check-in did not meet your expectation. Please accept my sincere apologies for the same. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €305 - €1,137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Priceline, Travelocity, Hotels.com, TripOnline SA, Odigeo and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#27 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#57 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
630 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms have view but one for city with sea and another to sea only”
 of 5 bubbles LuxuriaTours, 9 Dec 2016 | Read review
“You have to go to this hotel at some point in your life.”
 of 5 bubbles iBeenAroundTheWorld, 9 Dec 2016 | Read review
“If you don't live in Dubai, then take a high floor palm view room , you will love the view ...”
 of 5 bubbles Walid-971, 8 Dec 2016 | Read review
“Rooms facing the Arabian sea”
  • view from the balcony facing the Arabian sea
  • view from the balcony facing the Arabian sea
  • view from the balcony facing the Arabian sea
  • A view of the property from the Monorail
  • view from the balcony facing the Arabian sea
  • view from the balcony facing the Arabian sea
  • View of aqua park from the Monorail station
  • view from the balcony facing the Arabian sea
 of 5 bubbles GPSNewDelhi, 8 Dec 2016 | Read review
“Go for a Palm view room - not a sea view”
 of 5 bubbles stuartwX2313TK, 3 Dec 2016 | Read review
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