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Atlantis, The Palm

Travellers' Choice award winner
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Atlantis, The Palm
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15,211 Reviews from our TripAdvisor Community

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Showing 11,896: English reviews
Cologne, Germany
Reviewed 27 March 2016 via mobile

Location: the palm is in principle a great spot, however, there's no real beach and the view from the main hotel front is towards construction sites at the palm. After noon, traffic on the palm is a nightmare, you can hardly leave the hotel in the evening. The problem it true for the whole palm. Hotel itself is huge, it...

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Helpful?
5Thank stewilhelm
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. Whilst I am delighted to read that you found the hotel façade and the lobby impressive, I sincerely regret to learn that we did not meet your expectations due to crowd issues. Please be assured that we are constantly innovating on our products and services to continuously enhance the experience...

Reviewed 27 March 2016 via mobile

Best Hotel Ever from Benjie (image attached) in reception who gave us complimentary breakfast at Gordon Ramsey's restaurant Bread street as we arrived 6 hours before the official hotel checkin. After breakfast he had the room available for us even though we were still several hours earlier then the official checkin. To top it off he even upgraded our room....

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1Thank Waseem M
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Reviewed 27 March 2016 via mobile

When I read about the Atlantis o felt that everyone exaggerated about big the hotel was. I take it all back. 23 restaurants. A water park. 3 beaches. Aquarium. Lost chambers. Scuba diving. Bars. Shopping mall. The place is so extravagant I can kind of get the negativity but if you take it for what it is then there isn't...

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Helpful?
2Thank Chris W
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Reviewed 26 March 2016

I was mega-revved up to visit this place as it was said to be one of the jewels of Dubai's hotel range, but was left disappointed. Honestly, maybe it would be different for families though. The bad: 1) The noise coming through from the adjoining room door was pretty bad. Every night the girls next door would get ready to...

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Helpful?
4Thank Matt F
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I truly appreciate your positive comments about our hotel room view, Aquaventure waterpark, hotel location and restaurants. Furthermore, I am surprised to read of your comment regarding our room bed, as this one of the most appreciated features in our rooms. Nevertheless, I have taken good note of your feedback...

Reviewed 26 March 2016 via mobile

A beautiful hotel with all of the amenities required to make it a one stop vacation for anyone with children. The waterpark, beach and aquarium alone are enough to keep any child busy for long enough. However the hotel in its attempt to cater to a global audience -particularly through its restaurants (which are for the most part average) loses...

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2Thank Kadidiatou T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I sincerely appreciate your positive comments on the Aquaventure waterpark, The Lost Chambers Aquarium and other facilities and services. Although Atlantis is a big resort, our colleagues are committed to provide a warm and engaging service to all our esteemed guests. I wish to assure you that I will share...

Portland, Oregon
Reviewed 26 March 2016 via mobile

Atlantis Imperial Club FABULOUS: LOGISITICALLY SIMPLE / walk to the water slide park THE SERVICE / kind, attentive GOOD BUFFET / fresh mint lemonade, asian breakfasts (except the cold bi bim bap), good cheese, reasonable norimaki AQUARIUM - AQUARIUM - AQUARIUM / bliss-invoking-blue CHIHULY / it´s chihuly Atlantis Imperial Club FAILS: DAMP SHEETS CHECK-IN / ´timeshare´ obsequious-sell-all pergatory FOOD SERVICE...

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4Thank Cherish_Travel
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for sharing your feedback on TripAdvisor. It gives me much pleasure to read that you had chosen us as your vacation destination in Dubai. I wish to thank you for your brief review as it gives me the opportunity to congratulate the teams who provided you with an exemplary service and enables us to...

Leicester, United Kingdom
Reviewed 26 March 2016

This hotel is amazing with its own beach, water park and under water aquarium, it also has many different speciality restaurants. The staff are friendly and the rooms are to die for, we had two double beds in our room with sunken bath and sea view. The food was plentiful and lots of choice, we used the beach bar restaurant...

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2Thank Newman2014
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Mumbai (Bombay), India
Reviewed 26 March 2016

This is a lovely place to stay, just like a resort, with loads of things to see/do, lots of restaurants to eat at, many stores, a good variety of food. Its definitely expensive and can make one re-think about booking it. But it's an amazing place to stay.

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2Thank Sonal251
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Nottinghamshire, United Kingdom
Reviewed 26 March 2016 via mobile

This is a beautiful hotel with lots to do, you can loose half a week just attending there amazing in house restaurants, let alone the huge water park & beach complete with waters sports activities. Taxis are cheap providing you do t use the all white taxi In front of the hotel, and just opt for the yellow one it's...

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3Thank philipjodie
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, I am honoured and delighted to read of your positive comments about the facilities and services offered at our resort and that your stay has been a memorable one. Atlantis, The Palm is all about colleagues coming together and creating amazing experiences and everlasting memories for our guests. Your generous appreciation of all aspects of the hotel is...

Reviewed 25 March 2016 via mobile

We enjoyed this hotel its big has great views beautiful, and lots to do and see. This is a must see in Dubai for any traveler wanting to break from the Dubai hustle and bustle. But this is dam expensive. You out of the city so not able to good out to a cheaper place so somewhat we have you...

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5Thank 564joshj
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Whilst it is a pleasure to read that you were impressed with the hotel facilities, it is with regret that we did not meet your expectations regarding our pricing. I wish to assure you that our pricing is competitive with other 5 star hotel properties in Dubai. In addition, we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: €282 - €709 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
675 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to Imperial club room for lots of extras”
  • View from the room
  • Imperial club room
  • View from west wing 17 th floor
 of 5 bubbles annie2156, 19 Jan 2017 | Read review
“most people say imperial club but with imperial floor being full of familys it gets very noisy at nights and in the mornings”
 of 5 bubbles JUDITHCHARMERSHA, 19 Jan 2017 | Read review
“Beware the west wing disco noise at night and check cost meal plans”
 of 5 bubbles grant450, 18 Jan 2017 | Read review
“Request a city view room”
 of 5 bubbles Katespy169, 17 Jan 2017 | Read review
“You might need to pay extra to have the sea view, but its worth it.”
 of 5 bubbles LilyB409, 17 Jan 2017 | Read review
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