Atlantis, The Palm
1,697 reviews
#253 of 788 Hotels in Dubai
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Crescent Road, Dubai United Arab Emirates
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Full view
View all photos (1,734)1,734
Room & Suite (340)
Pool & Beach (188)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Atlantis, The Palm
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#253 of 788 hotels in Dubai
Location
Cleanliness
Service
Value
Atlantis, The Palm is a 1,548-room ocean-themed destination resort. Spectacularly situated on the crescent of Dubai's iconic Palm Island. With views across Dubai’s iconic skyline and Arabian sea, this majestic resort offers unique rooms and unforgettable experiences for everyone. From the moment you arrive, you will be immersed in new experiences that you could have never even imagined. Thrill-seekers can enjoy complimentary access to Aquaventure Waterpark during their stay, TripAdvisor’s No.1 water park with over 30 water rides and slides. Guests can make the most of Dubai's endless sunshine and spend their days by the pool or relaxing on a pristine private beach. Amaze yourself as you gaze at 65,000 incredible marine animals at The Lost Chambers Aquarium which brings the myth of Atlantis to life through a maze of underground tunnels. Foodies can indulge in 29 restaurants and bars; nowhere else in the world will you find so many celebrity chef and award-winning restaurants in one destination. Those looking to relax can pamper themselves at the award-winning ShuiQi spa, with luxurious treatments and word-class facilities. Visit Dubai’s most iconic resort and experience a world away from your everyday.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bowling
Canoeing
Diving
Game room
Snorkelling
Tennis court
Water park
Water sport equipment rentals
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Patio
Table tennis
Tennis court offsite
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air purifier
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Additional bathroom
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Bay View
Languages Spoken
English, French, Russian, Spanish and 48 more
Location
Full view
94Great for walkers
Grade: 94 out of 100
28Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
Crescent Road, Dubai United Arab Emirates
Name/address in local language
Getting there
Car HireSee all Dubai car hire
1697Reviews1000Q+A100Room tips
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Popular mentions
We planned a big family reunion and booked 5 suite rooms on the imperial club access floor that was definitely worth the splurge!! Got a separate check in, wonderful service from everyone we encountered, had breakfast at kaleidoscope both mornings and it was all we could want, a huge spread for all pallets! The water park is a huge perk for adults and kids alike, plus easy access from the hotel.. would definitely recommend and would love to visit again!!
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Date of stay: June 2021Trip type: Travelled with family
Helpful
Response from ATP GuestRelations, Guest Services / Front Office at Atlantis, The Palm
Responded 2 days ago
Dear nazera2021, Thank you for taking the time to share your thoughts following your day at Atlantis, The Palm. We endeavor to provide amazing experiences and everlasting memories to each and every guest that walks through our doors, so I’m genuinely thrilled to hear about your excitement and positive feedback in regard to overall all facilities provided at the resort. Once again, we thank you for your kind feedback and we look forward to welcoming you back at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm
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I want to thank you wah wah. She is very nice given service for everyone. I love her so mach. She is doing training in Harry's bar . I hopefully she can work there . Wah wah keep keep up and move onward .
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Date of stay: June 2021Trip type: Travelled solo
Helpful
Response from ATP GuestRelations, Guest Services / Front Office at Atlantis, The Palm
Responded 2 days ago
Dear yenkaa2021, Thank you for taking time and providing your feedback, You have posted your review on Atlantis the Palm TripAdvisor page. As the person is working at Harry bar would recommend to reach them directly. Best regards, Guest Relations Team, Atlantis, The Palm
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Im so upset with this resort and the wrong information they kept giving me. We have been here before and this is the third time. This time we are spending over €500 per night for just a rum for 5 nights and that is a lot of money. 1. We came to the resort at 11:15 and been told the room was not ready but we could come and check from time to time and they would give us the room key as soon as it is ready, and that was fine with us. We said we would go to the imperial club and would come back later. When I came back to check, the girl said the room would be done in 10 minutes. So I called my sons and husband who were on the way to the Royal Pool that the room is ready soon so instead of changing to swimming-suit at the public toilets they could do in the room instead so they came. We sat there and wait for more than half an hour, asked 3 extra times IF the room was ready. 2. Same day, After almost 2 hours later our luggages were not arrived so I had to ask for it. 3. Went to one of the restaurants (not the imperial club) in the resort and the waiter forgot to bring my drink and when I finally asked can I have my drink he came back with the wrong one. 4. The receptionist at the white beach is absolutely not friendly 5. This is the points that made me wrote this review. After 2 nights and up and down service I finally reach my limit. At the dinner yesterday we were talking about going to the water park. The kids and I are talking about the attractions we wanted to but unfortunately it close so that sucked but what can you do about it: Nothing much to do so I called the reception later last night 13/6 and got to talk to a very friendly receptionist but he had not give me a right information. I asked about the Poseidon ride how old and weighs limit. Because my kids are 13 and 11. He said the kids have to be 120 cm and about the weight limit is 55 kg but I said my kids are not 55 kg so he said that would not be any problem because the kids can still go because once they come up, they will weight the kids and if the kids do not reach the goal weigh they will put on extra vest for some extra weights so that will be just fine. Your kids will enjoy it : We came up, 40 degrees hot and tired and waited in the lines for over 30 mins because it was ver long line and also one of the guest was afraid and stand there blocking other guests until one of the stuffs asked her to step back. My kids could not ride the Poseidon. Because the vest that will help them put on some weight has never exited. I would respect the rules and wouldn’t even go up there and argue with a friendly stuffs and very nice manager IF I had got the right information from the first place. It’s not cheap staying at your resort? In fact it cost us a lot of money and this is the treat we got. So thank you Atlantis The palm…
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Very busy at the water park
See more room tips
Helpful
Response from ATP GuestRelations, Guest Services / Front Office at Atlantis, The Palm
Responded 2 days ago
Dear G7345AOnatalied, Thank you for taking the time to provide a detailed overview of your stay with us. We are extremely disappointed to know your visit wasn't pleasant and are truly sorry about all the issues that you have faced. We would like the opportunity to discuss your experience further hence, we request you to kindly contact us via email on guestservices@atlantisdubai.com to enable us to restore your faith. We look forward to connecting with you personally. Best regards, Guest Relations Team, Atlantis, The Palm
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We booked for a meal last night to the Fluke, I wish we had stayed at home. We are stuck at a table for two with no social distancing between tables. I felt very uneasy. The customer service was utterly appalling, we waited a while to be served, we waited even longer for our food. When our food arrived I just couldn't eat the main course. We went in there often but I really don't think we will go back after last night's experience.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from ATP GuestRelations, Guest Services / Front Office at Atlantis, The Palm
Responded 3 days ago
Dear vim841, Thank you for taking the time to provide your feedback about your dining experience at one of our restaurants. We are extremely disappointed to know your visit wasn't pleasant and are truly sorry about the issue that you have faced. We would like the opportunity to discuss your experience further hence, we request you to kindly contact us via email on guestservices@atlantisdubai.com to enable us to take immediate action. We look forward to connecting with you personally. Best regards, Guest Relations Team, Atlantis, The Palm
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My husband and I availed the UAE resident offer which includes an overnight stay, Aquaventure, and Lost Chambers Aquarium access. Our overall experience was amazing. They allowed an early check-in at 12nn and it was a breeze. We were also given a box of chocolate-coated strawberries for each day! We mentioned in our booking that it was our anniversary, so it was sort of their gift to us. We roamed around the hotel and had a few drinks by the pool. I highly recommend their frosé (frozen rosé)! We had a complimentary breakfast the next day at Saffron. Great service and lots of food choices! Aquaventure was a bit crowded because it was a weekend. Try the Odyssey of Terror first because the line is long. We waited for about an hour but it was worth it. If you're planning to go during summer, it's better to bring your own pool shoes unless you want your feet to get toasted (like mine). There's one available inside which costs AED 35 but gets worn out easily. You can also rent a locker for AED 50 if you have a lot of stuff. Lost Chambers Aquarium was my least favorite. I think taking pictures from the hotel with a view of the aquarium is enough. You don't really need to go inside unless you'd like to see more sea creatures.…
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from ATP GuestRelations, Guest Services / Front Office at Atlantis, The Palm
Responded 3 days ago
Dear rubienavarro, Thank you very much for taking the time to share your experience on TripAdvisor, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your visit We are really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcoming you back at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm
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PRICE RANGE
US$189 - US$588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantis the palm dubai, atlantis the palm hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiPalm Jumeirah
NUMBER OF ROOMS
1548
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Claim Your Listing Frequently Asked Questions about Atlantis, The Palm
Which popular attractions are close to Atlantis, The Palm?
Nearby attractions include Sea Lion Point (0.06 km), The Lost Chambers Aquarium (0.2 km), and The Boardwalk Palm Jumeirah (0.4 km).
What are some of the property amenities at Atlantis, The Palm?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Atlantis, The Palm?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Atlantis, The Palm?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Atlantis, The Palm?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Atlantis, The Palm?
Conveniently located restaurants include Seafire Steakhouse, Ayamna, and Saffron.
Are there opportunities to exercise at Atlantis, The Palm?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Atlantis, The Palm have an airport shuttle?
Yes, Atlantis, The Palm offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Atlantis, The Palm?
Yes, dry cleaning and laundry service are offered to guests.
Does Atlantis, The Palm offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Atlantis, The Palm?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.