Can’t comment on the hotel itself as we weren’t staying there. We went as a family for the day on a pool and beach pass. Having done some of these in other hotels whilst in Dubai we wanted to check out Sofitel. It looks a great hotel. Nice facilities. Very nice pool. Very average beach but more on that later. Some staff were super helpful and really nice. But some of the restaurant staff were incredibly rude! They have no physical menus so you scan a QR code. I did this and it wouldn’t load. Asked for help from a person working in the restaurant and they basically dismissed it as being an issue with me / my phone before walking off! Got a different person and they then told me to get on the Wi-fi which I did but it still wouldn’t load. It was then the WiFi’s fault. Eventually he tried to load it on his phone and it still wouldn’t work so he finally flagged it to the manager who got it fixed. But until that point it was clearly “my fault”. Both of our children are gluten intolerant so was looking for options in their many restaurants. It was extremely limited but we did find the World Eatery which seemed to have better options. Trekked up there to find it was permanently closed despite no mention of this on the website. Beyond this, the beach was ok. Around the waterline was surprisingly full of stones and sharp shells. Wasn’t expecting this given it is enclosed with no waves. The final thing was it was incredibly expensive. Ice creams and drinks were a rip off but they have got you because there is nothing else nearby. All in all, not very impressed. There are much better pool and beach deals elsewhere in Dubai. …
Breakfast was amazing at the hotel!! Chetan and his crew never disappointed. I would ask for something and I would get it in no time. Food quality is amazing and they make it right in front of your face fresh. Would definitely come back again:)
We had very nice and qualify service with Jasser at the swimmingpool area. We can recommend this place for families:) The place is full of green and birds wich takes Your mind to peacefull place:) You can realy rest and releaserskiej battery for next few months
I stayed a night. Everything was perfect but if I have to remark some service is the customer care, all if then they treat you like you were they family. Care, attention to the details and happiness. Well done sofitel!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing