I visited with my husband and 3 small kids for 2.5 weeks at the hotel and I had thee most amazing stay all thanks to the exceptional high level of service provided. The whole of the hospitality team went above and beyond for any of our needs and made us feel so welcome from the front staff to the restaurant staff the management team the pool areas and even the twice a day room cleaning to make sure you were so satisfied. So impressed and will be visiting back here no doubt at all! Also the location was great for us!! Thank you to all the staff at westin for making our trip special.
Just arrived home from a fantastic family holiday. Having visited Dubai twice already this was the first time we had stayed at the Westin and it certainly will not be the last . Hotel was 5 star plus throughout great facilities, restaurants and rooms. Special mention to our cleaner Sagar who provided a first class service throughout our stay, all the staff at the pool bar Biljoy, Hanifah, Bandhu, Joseph, Gabriel, Nandha, Lalu, Anto, Charles, Vinay, Praveen, Venky, Karthik, Safiq, Ajay and Taz. Everyday they provided us with excellent service and could not have been more attentive. We will return for sure in the not to distant future and hopefully see them all again.
Had an absolutely amazing. All staff were very friendly, helpful and accommodating. Edward at the front was very helpful and always smiling. would always go out if his way to help us. We will definitely return next year. Thank you everyone for an amazing experience.
We have stayed at the Le Meridien a few times next door, but the Westin is something else! Superb hotel + facilities. Fantastic service from Adham on the front desk + Simon at the front door and of course Patrick poolside ;-) We will be back without exception, if you want a beachside luxury hotel with 6 star facilities then look no further this is THE only hotel to stay at in Dubai.
My family enjoyed a wonderful holiday experience In Aug 2022 at the Westin. This is our second stay at the resort (the last being 2018) and much has improved in the last four years with the water park being a huge hit with our children. Apart from the beautiful resort and amazing facilities the staff have once again delivered on the 5 star experience . Every staff member has been a complete asset to the hotel but two standouts have been Edward out front and Helen in the club lounge. I wouldn't hesitate to recommend the Westin and we will be back.
This is our best vacation experience so far, even though we vacation a lot as a family. The hotel staff was very responsive. The highlight was meeting Ariful Islam, he is a wonderful gentleman with a heart of gold. He genuinely cares about us and went way beyond to ensure that we were well taken care of. Mr. Islam gave us insights about Dubai, opened our eyes to things beyond our views. He left an unforgettable impact on my family. We are a family of four, my wife and I and two kids. Also notable is Munir, a friendly soul with a penchant for guest satisfaction. He is knowledgeable about the city of Dubai and has a great spirit. The concierge service at this Westin is top-notch. They are on top of everything from transportation to making reservation at restaurants. We are looking forward to returning.…
Currently staying at the Hotel; Location is great, Breakfast is rich, Bonvoy treatment is amazing and Adham Ali the Duty Manager never fails to make our stay exceptional every time. Thank you Adham and Westin Team
Anop and Aksay at the Jungle Bay bar made a fuss of my 3 years old sons birthday, brought a cake and made him a lovely card. He was so happy as were we. Excellent service as usual. Would recommend Jungle Bay for anyone with young children below the age of 8-9
We were a bit disappointed given how good the reviews are and how expensive the hotel is……hotel itself was nice - pool really good and service excellent. BUT water park feels a bit grubby and not many rides - our children soon got fed up. The room we had was quite small, with a half window, no balcony. The air con was not working properly (too hot in room even though it said 18 degrees) and nothing dried in the bathroom. We had to take our wet stuff to the pool to dry it. Breakfast at Minas kitchen was a bit repetitive, with the same choice every day…..and no pork for western customers (only Turkey bacon and chicken sausages). The best restaurant we found in the hotel was Bussola pizzeria - excellent food and service. We also used the dine around offer, which offered much better value for money at good hotel restaurants across the city. Overall, it didn’t feel 5* compared to other hotels we’ve stayed at in Dubai. I don’t think we’ll be going back to the Westin.…
Excellent facilities and service ! Mr. Bandhu Joseph was extremely helpful, understanding, attentive and professional with a smile always ! We highly recommend them for a family getaway on a weekend The food and jungle pool is amazing