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stayed in this hotel for 1 night in april2013, loved the place as it is very close to the LP center and it has bikes for its guests, just a quick drive over the old bridge will take you to bars and restaurants. The management...More
Response from LeBelAir R, General Manager at Le Bel Air Boutique ResortResponded 13 April 2013
Thank you for staying with us, for your very kind review, and for sharing your experiences with Tripadvisor readers. It was very much our pleasure to meet you and to serve you during your stay. Yes, it's true, our team does its best...More
We were picked up from the airport and only arrived at the Hotel around 9 pm. Straight away we were made to feel welcome and a late dinner was no problem. We met the manager - Jean Paul, the next morning and what a lovely...More
Thank Linda B
Response from LeBelAir R, General Manager at Le Bel Air Boutique ResortResponded 8 April 2013
Dear Linda B,
Thank you for staying with us and for your very kind review. It was really fun meeting you guys and talking with you. So how was your stay in the countryside? I hope you had a good time. Thank you for the...More
Jean Paul and his staff do an excellent job running this tranquil resort. He even went out of his way to purchase some hydration powder for me when my stomach was in bad shape. The food at Le Bel Air was excellent and the service...More
Response from LeBelAir R, General Manager at Le Bel Air Boutique ResortResponded 3 April 2013
Thank you very much for your kind review and for your very generous words about our team and myself. We very much appreciate them. It was my pleasure to help oversee your health during your stay. We anticipate that guests may possibly arrive...More
Spent 3 days with a small group-friends- in the lovely hotel in this fantastic city!
Although frequent worldwide travellers, we rarely experience the outstanding service provided by the Bel air boutique Hotel. The canadian manager Jean Paul is quite obviously dedicated to the success of...More
Response from LeBelAir R, General Manager at Le Bel Air Boutique ResortResponded 31 March 2013
Thank you for staying with us and for sharing your experience at Le Bel Air hotel with the world. And thank you for the kind words about me. They are very much appreciated. Yes, it is true, our location is probably the best...More
We stayed here late February 2013 the first experience on our South East Asia tour and Luang Prabang was a gentle introduction, we didnt really meet the manager but we had an issue with the bathroom and it was sorted out with minimum fuss and...More
Response from LeBelAir R, General Manager at Le Bel Air Boutique ResortResponded 21 March 2013
Thank you for staying with us and for your very kind review. It was our pleasure to serve you. Yes, our Classic rooms are our most modestly priced rooms and they are perfect for those who require simple lodging and expect to be...More
To be honest - I don't know where you saw the "five" maybe it has to do with an older comment. Me and my wife have been over a long time frequent customers there, also brought our guests to stay. We'd a longer break we... More
To be honest - I don't know where you saw the "five" maybe it has to do with an older comment. Me and my wife have been over a long time frequent customers there, also brought our guests to stay. We'd a longer break we didn't visit the Hotel and so we've been really surprised about all the more negative changes. There have been more personal things we haven't been happy with - f. e. most of the staff we'd known and felt good with had left - as far we heard they're involved in building up a new Resort on the other side of the Mekhong. There have been other - temporary aspects - such like the different construction areas. But there have been also smaller and bigger things we didn't like anymore. Former owners invested a lot of work in the car of plants and pathes in the garden - which had been gone completly. Entering a room there always have been fresh flowers and some fruit - so there was a Gerbera changed into a musty straw flower after our four days stay - don't ask how the bananas looked like.
Other things have been more important - so the door of the shower cabin where some small, easy to change plastic parts had been broken and nobody took care - same like musty corners in the bathroom. What really made me feel sad have been the conditions of the buildings - where roof tiles had been broken - the straw at the REstaurant Pavillion was partly gone etc.. Maybe they have been on the way to change all this - everything might have been planned to become renovated - but they charged us a relatively high price even it was "off-season" - so you might imagine why we haven't been such happy about what was offered to us while staying.