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Real Plaza Hotel Suites

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#35 of 80 Hotels in Antigua
Certificate of Excellence
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124 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Guatemala
Level Contributor
4 reviews
3 hotel reviews
Reviewed 21 August 2016 via mobile

I can honestly say that I won't be returning. Hot water on and off. Breakfast was really un satisfying. The restaurant service was bad. Beds must be as old as Antigua is and the pillows will make your neck stiff. Front desk mas was really nice, though.

Helpful?
Thank saranate
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Saranate, We appreciate that you share your comments with us. I am very surprised to see how bad your experience was, since we just changed our beds and pillows a few months ago. We really hope you may come back some day, so you could give us a second chance to impress you, we know we will. We work... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2016

We stayed there in Aug 2016, 3 families, with elderly people and children. Everything was great: check-in, check-out, rooms, cleanness, food, quite kind, the silence to rest at night. This hotel is quite near walking of the "Mercado de Artesanías" and also about 600 mts from Antigua central park. The best was the staff kindness and the silence to rest.... More 

Helpful?
1 Thank Alberto V
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Alberto V, Thank you very much for your sharing those kind words! We are very pleased to know how much you enjoyed your stay, we hope to see you and your family here again! It was a real pleasure to have you as our guests. Best regards, María E. Quiroa More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2016

The place is amazing. The people are great and helpful and nothing but nice. The ammenities are great and clean and well mantained. The rooms are pretty and the the cleaning personnel deep clean, I am a witness. Will stay again..

Helpful?
Thank Billy R
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Mr. Billy R, It is good to know you had a great time! Thank you very much for sharing your comments with everyone, we are glad that you enjoyed your stay. We hope to see you again! Best regards, María E. Quiroa More 

1 review
Reviewed 1 June 2016 via mobile

I had a terrible experience at this hotel, first of all I booked it cause of the pool a day jacuzzi. The jacuzzi was cold and the pool too and it closes at 6 so when me and my fiance came back from Antigua we couldn't go to the pool which is what we were looking forward to, plus they... More 

Helpful?
Thank Liz N
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Liz N, We are very sorry to hear about your bad stay, it has been a hot weather here in Antigua and it´s beginning to bother everyone. We will definitely make sure to get fans or A/C as soon as possible. Also, we will improve our food and beverage services with our bran new restaurant next month, hopefully you... More 

Los Angeles, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2016

We stayed there for nearly a week in May, 2016. I was there for hiking opportunities, and my wife wanted to see the city. Generally, this is a nice hotel, with a good price and adequate breakfast. It is quiet, and you'll get a good nights sleep there. But... Like another reviewer, there was no hot water in my room.... More 

Helpful?
1 Thank Thomas M
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Thomas M, We are very sorry for the inconvenience you had to get through in your stay with us. It has been a never ending fight with the hot water but we are already have a solution; hopefully you may come back and check on our improvements! You'll entirely fall in love with it! Best regards, María E Quiroa More 

Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2016

Excellent bed and breakfast. Colonial style structure, excellent pricing, must make reservations before planning to go there. Small private place. Clean sheets, clean beds, clean showers and bathroom.

Helpful?
Thank Alejandro M
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Alejandro M, Thank you very much for your comments! We are pleased to know that you enjoyed your stay. We'll hopefully see you soon. Best regards, María E. Quiroa More 

Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 April 2016

This hotel is beautiful, quite simply. That is, the hotel, its gardens, and the rooms are all very striking and well decorated. Our room was clean and attractive, and no complaints could be aimed at any of the aspects of the appearance of the place. The service in the breakfast area was pleasant and efficient, and we felt more at... More 

Helpful?
Thank Town P
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Hello dear Town P, Thank you very much for your comments! We will definitely check which of the solutions that you said would fit best, thank you. Hopefully you may come back and see the improvements that we make. Best regards, María E. Quiroa More 

Warsaw
Level Contributor
128 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 April 2016

The hotel is in typical colonian building that gives the possibility to create the unique atmosphere. The hotel patio is very nice and the exteriors are pleasant - pool, the place to sit and relax, restaurant. Friendly staff. The room was rather small, with two single beds. Very small, but clean bathroom. Not enough space in the room to keep... More 

Helpful?
Thank Agata W
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Agata, Thank you very much for your comments, we also have spacious rooms, it's too bad that we didn't know about this before so we could change you to a more spacious room. We hope to see you again very soon, Best regards, María E. Quiroa More 

1 review
Reviewed 22 March 2016 via mobile

We made a reservation the 10th of March for a 6 night stay. We got a booking confirmation the same day. But they still cancelled our reservation on the 19th 1,5 hrs before check-in. But we didn't get a notice. Because of some problems with our shuttle we arrived the 21th of March. We sent several emails to the hotel... More 

Helpful?
Thank Maria K
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Maria K., We are very sorry for what happened on Semana Santa, this problem was not in our hands to fix, we could not do anything since our reservation program had been syncing with our reservations and somehow accepted several reservations that we had no room for. But anyway, we are terribly sorry for the way you found out.... More 

Texas
1 review
Reviewed 13 January 2016

It is a very special hotel, family owned business, they care about the guests. Of course if you visit any hotel you can have incidents, like any other hotel, this one I highly recommend, They will make you feel like you are at home. Employees are willing to make an enjoyable stay. IT IS ONE OF THE BEST!!

Helpful?
Thank RobLichts2009
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Hello Mr. RobLchts2009, thank you very much for your good comment! Feedback like this keeps us motivated all year long. We appreciate it. Best regards, María E Quiroa. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Real Plaza is located close to the central park of Antigua Guatemala, where peace and quietness are warranted. The garden is surrounded by the colonial style suites. Its interiors are designed with unique details.We offer 27 luxurious rooms, swimming pool, spa, beautiful gardens, restaurant and parking lot. ... more   less 

Additional Information about Real Plaza Hotel Suites

Address: 9a. Calle Poniente No. 40, Antigua 03001, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Price Range: €84 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Real Plaza Hotel Suites 3*
Number of rooms: 27
Reservation Options:
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Also Known As:
Real Plaza Hotel Antigua
Hotel Style:
#14 Family Hotel in Antigua
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Questions & Answers

Questions? Get answers from Real Plaza Hotel Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring mosquito repellent if your stay is during hoy weather, no A/C”
 of 5 bubbles billyr141, 19 Jul 2016 | Read review
“Jacuzzi rooms are not worth the extra $$$ as the water just trickles out and takes the jacuzzi hours and hours to fill up.”
 of 5 bubbles gastronom0, 18 Mar 2015 | Read review
“Ask for a room with a balcony!!”
 of 5 bubbles aR011ingSt0ne, 11 Mar 2015 | Read review
“all are good”
 of 5 bubbles franp717, 11 Nov 2014 | Read review
“The wifi is free, but the farther you good from the check-in area, the weaker the signal.”
 of 5 bubbles DavidR752, 29 Sep 2014 | Read review
5 of 5
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