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The hotel is very charming with incredibly friendly, helpful staff. Rooms are clean and showers are warm. Beds and pillows are not very comfortable - hard and no mattress pad - but sufficient. Free coffee and water, strong WiFi.
I stayed in this lovely hotel both coming and going to San Pedro de Laguna. What a pretty, welcoming, and super clean hotel. My lovely room was waiting for me on my return, Room 12 as I requested, because there is no one on either...More
We made and paid reservation through booking.com. When we arrived, no room was booked. No excuses from them. They proposed us a bad room very expensive compare to the reality. We refused it and they gave us a place in another hotel. We put a...More
1 Thank Isabelle F
Response from mexicohicks1, Guest Relations Manager at Hotel Casa RusticaResponded 23 March 2018
We appreciate the comments. We received this reservation for a double room with a shared bathroom. We showed this guest their room and they refused to stay in it--ok by us. We are used to guests accidentally making reservations for shared bathrooms instead of private....More
Cheap hotel. Clean rooms. Hot water.
Nice staff, a man woke up at 6 am to open for us and let us sleep in a room while waiting for our rooms to be ready.
A bit noisy but the hotel is central and it’s not...More
I had one bad experience after another with this hotel.
First, the day before my arrival, I accidentally booked the hotel twice for my same visit, one on booking.com and the other on Expedia.com. I cancelled the booking.com reservation within an hour of making the...More
2 Thank William P
Response from mexicohicks1, Owner at Hotel Casa RusticaResponded 20 February 2018
Thank you for your comments, false or not. I am sorry this guest had a bad experience, but some people just can not be pleased. This reviewer should state the facts truthful. He made 2 reservations the day before arrival and we closed out the...More
1 Block from central park, close to the most important sites of our beautiful city. This also gives you a safe, short walk back home every night. All private rooms with private or shared bathrooms, 24hr hot ...Morewater, lots of natural light, 3 terraces w/beautiful volcano views, gardens w/fountain, beautiful flowers, sitting areas, hammocks, bright Guatemalan colors, use of a shared kitchen, free fast Wi-Fi, Internet computers, cable TV, pool table, laundry, travel services, cafe & espresso offered. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Free High Speed Internet (WiFi)
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Fitness Centre with Gym / Workout Room
Awards & Recognition
Travellers' Choice2018 Winner
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.