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We made and paid reservation through booking.com. When we arrived, no room was booked. No excuses from them. They proposed us a bad room very expensive compare to the reality. We refused it and they gave us a place in another hotel. We put a...More
1 Thank Isabelle F
Response from mexicohicks1, Guest Relations Manager at Hotel Casa RusticaResponded 23 March 2018
We appreciate the comments. We received this reservation for a double room with a shared bathroom. We showed this guest their room and they refused to stay in it--ok by us. We are used to guests accidentally making reservations for shared bathrooms instead of private....More
Cheap hotel. Clean rooms. Hot water.
Nice staff, a man woke up at 6 am to open for us and let us sleep in a room while waiting for our rooms to be ready.
A bit noisy but the hotel is central and it’s not...More
I had one bad experience after another with this hotel.
First, the day before my arrival, I accidentally booked the hotel twice for my same visit, one on booking.com and the other on Expedia.com. I cancelled the booking.com reservation within an hour of making the...More
1 Thank William P
Response from mexicohicks1, Owner at Hotel Casa RusticaResponded 20 February 2018
Thank you for your comments, false or not. I am sorry this guest had a bad experience, but some people just can not be pleased. This reviewer should state the facts truthful. He made 2 reservations the day before arrival and we closed out the...More
This hotel is in a great location but it is so noisy. Next time I would rather stay a few more blocks out and have quiet. There is a dog in the court yard that barks early in mornings. At nate there is a night...More
Response from mexicohicks1, Guest Relations Manager at Hotel Casa RusticaResponded 12 March 2018
We appreciate the response. We are proud to shelter dogs. We do have one that is very young and still learning what to bark at and when.. We are one block from the central park, and close by to great bars and great restaurants. For...More
Overall we really enjoyed our three night stay at the charming Casa Rustica, the staff were amazing, so friendly and helpful. The room was lovely (shared bathroom which was always impeccably clean), the roof terraces were excellent and it’s a fantastic location right in the...More