We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
2da Calle Poniente No. 7, Antigua 03001 Guatemala
E-mail hotel
2 people are viewing this hotel
Lock in the lowest price from these sites
Expedia.comUS$168
TravelocityUS$168
Hotels.comUS$168
PricelineUS$168
FindHotelUS$168
Orbitz.comUS$168
View all 15 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (304)
360
Panoramas (18)
Room & Suite (119)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
Read more
Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from San Rafael Hotel
Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 116 hotels in Antigua
Location
Cleanliness
Service
Value
The San Rafael, which opens following a three-year restoration, incorporates the remains of an early structure significantly altered in the nineteenth century. The recent restoration preserves the form of a grand, traditional colonial home with its brick, stone and stucco construction; two courtyards; antique tile roofs; and three water features (including a dramatic wall fountain). Besides the furnished patio where one can enjoy a leisurely breakfast while gazing over the garden, guests will appreciate the elegant and lofty sitting and dining room, the perfect space in which to sip a glass of wine, sit before a roaring fire, or catch up on emails and correspondence. Entering through the gates of the San Rafael, visitors enjoy a sweeping view of the first courtyard with its two fountains and richly varied plantings: Italian cypresses, ficus trees, and the colorful blossoms of native plants. The hotel office and reception are conveniently located off the entry vestibule, where newly arriving guests will be greeted with a welcome beverage, and hotel residents may seek advice on touring the city, securing reservations at Antigua's finest restaurants, or making arrangements for a private excursion. Breakfast is a special occasion here, guests enjoying it while seated around the courtyard or in the dining room. For those fond of coffee or tea upon awakening, and before sitting down to breakfast, complimentary self-serve beverages are available in the courtyard each morning. The breakfast menu includes traditional offerings as well as a rotating array of special dishes. Breakfast is served between the hours of 7:00am and 10:30am weekdays, 11:00am weekends.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Board games / puzzles
Airport transportation
Couples massage
24-hour security
Baggage storage
Breakfast in the room
Special diet menus
Wine / champagne
Car hire
Taxi service
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Pedicure
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Bathrobes
Fireplace
Housekeeping
Room service
Safe
Cable / satellite TV
Flatscreen TV
Walk-in shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish
411Reviews8Q+A99Room tips

Reviews
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 387
  • 20
  • 2
  • 2
  • 0
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Pieter W wrote a review Aug 2022
Cairns, Australia6 contributions
Hotel's Favourite
Great hotel, highly recommended. This place is worth every penny. Beautiful boutique hotel in Antigua with a great location. The rooms and the courtyard were exceptional, it really was a pleasure to stay here and we wish we could have stayed longer.
Read more
Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SAN RAFAEL HOTEL, General Manager at San Rafael Hotel
Responded 4 days ago
Thank you very much for your review, we look forward to your next visit, regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlos M wrote a review Jul 2022
Sugar Land, Texas, United States19 contributions15 helpful votes
This is an small clean place. The beds are super comfy and clean.the personal is always ready to help and a cup of café is just for the asking. The free breakfast is a complete breakfast with many choices on the menu and everything is very Frest.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SAN RAFAEL HOTEL, General Manager at San Rafael Hotel
Responded 4 days ago
Thank you very much for your review, we look forward to your next visit, regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SCalCanz wrote a review Jul 2022
Colorado Springs, Colorado1239 contributions330 helpful votes
The place is beautiful--like a museum in many ways. The breakfast was excellent and most of the people very nice. But, for the money you pay, it just missed the mark in a few key ways. First, our room had no air conditioning. There was a small fan that we used the first night that was not sufficient. The next morning, the manager came to us and said, "What happened to the fan in your room? Did it fall?" We said that it did, but that it was not broken and worked throughout the night. He disagreed in a surly tone and said that we broke it. I asked "What would you like us to do? It was functioning fine." He took us to a back room and showed us a shattered plastic (maybe $7) fan and we told him that that was not the state of the fan when we left the room. I again asked him what he wanted me to do. He said, "Pay for the fan." I said that I would be glad to and then cite that in my review. He said there was no need to pay for the fan. The whole episode put us off badly. We wanted to like this place, but the wifi was just terrible. I couldn't upload photos. I asked repeatedly about this and was told that it worked near the office--not practical all of the time. For over $160US per night, functioning broadband is a 21st Century expectation--as is air conditioning. Everything else about this place is great, but those three items lead us to recommend looking elsewhere if you're interested in an upscale, boutique hotel.
Read more
Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 10 Jul 2022
It is unfortunate that you travel with the intention of seeing only the negative of things, it must be mentioned that the second night of your stay you were granted an upgrade, (a larger room maintaining the rate), you never reported the incident of fan was us who mentioned it, we do not offer air conditioning in our facilities on any extranet, and we were threatened that if we charged for the broken fan you would put a bad review and anyway you did.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vagabondgirl wrote a review May 2022
Seattle, Washington105 contributions104 helpful votes
We very much enjoyed our stay at this lovely hotel. The property is beautiful and extremely well kept. The staff were attentive and helpful, they even provided us with coffee and pastries at 5am before we left for our AM flight. We were in room 7, and I agree with past reviews- it’s beautiful and well appointed. My only complaints are the room’s ventilation- it got a bit warm and stuffy. A small fan is in the room but it wasn’t enough to circulate throughout the suite. The shape of the room basically prevents good airflow. On cool days and nights this is a non issue, but we certainly didn’t want to use the lovely fireplace while we were there! We also didn’t have the private, quite stay others have mentioned. Perhaps we were just victims of rude fellow guests- a lady sitting by the water feature talking loudly on her phone just outside our open window two nights in a row (the second night I gave her a dirty look from the window and she left :) guests speaking loudly in the main courtyard, doors slamming, likely all amplified by the need to keep the windows open. These weren’t major annoyances but we just didn’t get the tranquil stay I anticipated after reading past reviews. Maybe we were just there during a full house weekend- our third, last night was actually much quieter. In closing, please don’t hesitate to stay here but be aware it can be a bit noisy and potentially warm. Overall it’s a lovely property, I doubt you can do much better in Antigua!
Read more
Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 10 Jul 2022
Thank you very much for your review, it was a pleasure to serve you and we look forward to your next visit, we will take your comments into consideration. Greetings.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marco Coto wrote a review May 2022
San Jose, Costa Rica190 contributions81 helpful votes
We stayed on this hotel to celebrate our wedding anniversary, the hotel environment is great, colonial and modern. The room was great, bed extremely comfortable, the bathroom a piece of art. The breakfast was delicious. The location superb just around the corner form the arch ans several redtaurants. We really enjoyed our stay at San Rafael hotel.
Read more
Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 10 Jul 2022
Thank you very much for your review, it was a pleasure to serve you and we look forward to your next visit, greetings.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan A wrote a review Apr 2022
Los Angeles, California69 contributions24 helpful votes
The best hotel we've stayed at in a very long time. Our room was beautiful, the morning complimentary breakfast was delicious. The location is perfect and an easy walk to Antiqua's sites and restaurants. The staff friendly and helpful and even arranged for a Covid test in our own room.
Read more
Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 10 Jul 2022
Thank you very much for your review, it was a pleasure to serve you and we look forward to your next visit, greetings.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle wrote a review Apr 2022
New York City, New York44 contributions18 helpful votes
Book your stay here now! This hotel is one of the best accommodations I have ever stayed in, in the world. The entire hotel staff exceeds all customer service expectations. Special shout out to Angelica, who made my boyfriend and I feel right at home as soon as we entered the gate of their property. We arrived a few hours before the scheduled check-in time of 3pm, and asked if there was any way we could get a room sooner than that. Without any hesitance, Angelica communicated and coordinated with her team to make sure a room would be available for us to check in sooner. The staff made us feel safe and secure. We had to buzz in each time we returned to the hotel, and someone was always available to open the secure door/gate for us. The amount of times my boyfriend and I kept coming and going, we thought that the staff would get annoyed with us, but each time they opened the gate with a warm, welcoming smile. The housekeepers also had such a pleasant attitude, and it is thanks to their speed and efficiency that we were able to check in earlier in the first place. The grounds keepers/landscapers do such a great job of making sure the hotel stays beautiful. It is obvious that they take pride and enjoy their work, as they genuinely seem happy while working, and always greet you upon passing. San Rafael did such a great job in making sure that all of our requests were met, and that any thing we needed assistance with, was not a bother at all. The rooms, artwork and furnishings around the hotel are all gorgeous. The furniture selections throughout the hotel make you wish you lived here. We absolutely loved staying in King Suite Room 7, which offered more privacy as it is away from the main courtyard, offered more space, and that we had a little door to enjoy the serene fountain and lush plants more closely. The shower/bath combination was divine with the best water pressure and hot water; it was a super relaxing end to our days of exploring. I couldn't believe the delicious breakfast options that were included in our room rate. The quality of the food and presentation at breakfast, combined with the service, was outstanding. The location of this hotel is also perfect. Just a short walk to all points of interest and to great restaurants. I loved that this was right by the Santa Catalina Arch because I wanted to grab early morning photography before the crowds started rolling in, without making a long trip to get there. If that is one of your goals on your visit to Antigua, then this is the place to stay. I also loved that even with San Rafael's central location, we still felt like we were in our own private secluded oasis. The team at San Rafael Hotel is a prime example of excellence in the hospitality industry. I would love to stay here again, and I HIGHLY recommend staying here during your time in Antigua.
Read more
Date of stay: March 2022
Rooms
Location
Service
Room Tip: Room 7 offers more privacy because it is away from the main courtyard
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 10 Jul 2022
Thank you very much for your review, it was a pleasure to serve you and we look forward to your next visit, greetings.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karo R wrote a review Apr 2022
2 contributions
This hotel is simply amazing. It surpassed all of our expectations. Our colonial-style room was clean and gorgeous. Our breakfast, in the beautiful garden courtyard, was delicious (and included!). The service was impeccable. Everyone was super helpful and attentive. Great location as well, right next to the famous arch and within walking distance to a bunch of nice restaurants. I cannot recommend this place enough. Thank you so much Ronald. When I return to Antigua, I will definitely be staying here again.
Read more
Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 10 Jul 2022
Thank you very much for your review, it was a pleasure to serve you and we look forward to your next visit, greetings.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angelo wrote a review Mar 2022
4 contributions1 helpful vote
The hotel is breathtaking and our experience here has been nothing short of amazing so far. Angelica, the person in charge of our check in and accommodations has gone out of her way to give us the best experience EVER. Angélica, muchas gracias por atendernos hoy en San Rafael. Su amabilidad y humildad nos hicieron sentir muy bienvenidos y apreciamos sinceramente el increíble servicio que nos brindó.
Read more
Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Try to travel to Antigua before 1pm to avoid traffic
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 28 Mar 2022
Thank you very much for your review, we look forward to your next visit, regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dedra F wrote a review Jan 2022
Atlanta, Georgia22 contributions11 helpful votes
My experience at this hotel was beyond amazing. The owners and the people who work there are extremely kind and helpful. The room I had was to die for - very clean and the bed was super comfortable. The garden is a work of art. As a solo traveler, I feel like I picked the best hotel in terms of beauty, helpful staff, location and great food. They helped organized my transportation as well as getting someone to come to the hotel for my COVID test. Trust me, you won't regret staying here.
Read more
Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Share
Response from SAN RAFAEL HOTEL, Director General at San Rafael Hotel
Responded 28 Mar 2022
Thank you very much for your review, we look forward to your next visit, regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
US$155 - US$186 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
7
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about San Rafael Hotel
Which popular attractions are close to San Rafael Hotel?
Nearby attractions include Casa del Jade (0.3 km), Antigua Foodie Tours (0.5 km), and ChocoMuseo (0.2 km).
What are some of the property amenities at San Rafael Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
Which room amenities are available at San Rafael Hotel?
Top room amenities include a flat screen TV, a fireplace, and a seating area.
What food & drink options are available at San Rafael Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at San Rafael Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to San Rafael Hotel?
Conveniently located restaurants include El Criollo, La Bruja, and Pistilos Restaurant.
Does San Rafael Hotel have airport transportation?
Yes, San Rafael Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at San Rafael Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to San Rafael Hotel?
Many travellers enjoy visiting Iglesia de San Francisco El Grande (0.7 km), Real Palacio (0.4 km), and Casa Popenoe (0.6 km).