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3a Calle Oriente No 28 A, Antigua 03001 Guatemala
Lowest prices for your stay
Expedia.com
US$234
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Free cancellation until 04/06/22
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Hotels.com
Booking.com
US$230
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Free cancellation until 04/06/22
Reserve now, pay at stay
Official HotelUS$234
PricelineUS$256
TravelocityUS$234
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (2085)
360
Panoramas (39)
Room & Suite (537)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Casa Santo Domingo
Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 114 in Antigua
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
In 1979 UNESCO declared the colonial city of La Antigua Guatemala as a World Cultural Heritage Site turning it to a recognized treasure of exceptional value before the eyes of the world. In the XVII Century, the Convent of Santo Domingo was one of the largest in America and in 1773, the earthquake of Santa Marta almost totally destroyed it. In 1989, the project known as Casa Santo Domingo was developed with the primary objective of rescuing the vestiges of the Convent and Temple buried under tons of rubble. Hotel Museum Spa Casa Santo Domingo progressively emerged where each corner is a page lost in time that joins others to form a beautiful chapter of the great book of our history.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Romantic
Languages Spoken
English, Spanish
2450Reviews37Q+A100Room tips
Traveller rating
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Most Recent
Beatriz P wrote a review 2 May
1 contribution
Beautiful hotel. The whole experience was incredible, we felt like we were in a different era. I had the best sleep, the pillows were amazing, so comfortable! The food was spectacular. The service was great. We will definitely come back on our next vacation. One of the best hotels I have ever visited!
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Date of stay: April 2022Trip type: Travelled
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 5 days ago
Thank you for staying at our Hotel and for sharing your experience with other travelers. It’s great knowing you enjoyed the experience so much and that you will be back.
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Sabine Q wrote a review Apr 2022
Guatemala City, Guatemala5 contributions1 helpful vote
The hotel Casa Santo Domingo is a fantastic destination to stay and relax, many historic places and restaurants are in walking distance. Our room was very spacious and had all necessary comfort for our weekend getaway. The area of the Pool and Whirlpool are perfect for chilling. We had a wonderful time and can recommend this hotel to everyone! Thanks for a great weekend, we definitely will come back soon ☀️🌺
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Date of stay: April 2022Trip type: Travelled
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 3 weeks ago
Thank you for staying at Casa Santo Domingo and for taking the time to share your experience with others. We are glad to know that you were able to relax and had a great weekend. We hope a future visit is in your plans.
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Karina F wrote a review Apr 2022
5 contributions2 helpful votes
+1
Exceptional customer service all the staff is amazing and the hotel has an amazing structure the hygiene is perfect and I felt safe. The restaurant has the best menú we had the breakfast and lunch every day during the week.
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Date of stay: April 2022Trip type: Travelled
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 3 weeks ago
Thank you for staying at Casa Santo Domingo and for letting us know you had such a good experience. Holy week and Lent is very special in La Antigua and this year, traditions that have been part of our cultural heritage for centuries were reactivated. We hope you consider visiting us again.
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magie_c wrote a review Apr 2022
2 contributions
We take groups to this hotel every year. It is easy to book and work with the group agent. The hotel is so exciting and beautiful, I love sharing it with all the new participants. The rooms are deluxe! Every single room is beautiful, comfortable and upscale.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Trip type: Travelled
Room Tip: All the rooms are wonderful! But my favorite are the Spa rooms with access to the quite pool.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 4 weeks ago
Thank you for such a nice review. I will share your comments with our team who will be very happy with it.
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Michelle wrote a review Apr 2022
New York City, New York40 contributions16 helpful votes
+1
For how big this hotel is and for how it prides itself on being a “5 star” hotel, this is the biggest sham. It takes a lot for me to write a negative review about a hotel, but this hotel has disappointed me and my boyfriend from the very second we stepped foot onto its property and continued to disappoint us throughout our stay that I want to save people from wasting their time and money here. From the moment we entered this hotel, we could immediately detect the disorganization. We are used to people explaining where things are located on the property, especially for how big of a property this is. I understand there are “guided tours of the property” that can be booked. However, no one even tells you where to go for check in. There isn’t even a sign to point out where check-in is, just one map that says “you are here” and figure out the rest of the diagram to find out where to go. All of the employees seem too overworked to even greet their guests upon passing, which is a BASIC hospitality standard I’ve experienced in every single hostel, motel, hotel, and resort I’ve visited all over the world, in developing countries and first world countries, no matter the star rating. The front desk staff is extremely unaccommodating and rude. Language barrier is not to blame because we speak fluent Spanish. When asked if any rooms available now, she flatly said, “No.” While it is understandable that rooms are subject to availability, we could tell she was lying because she was so quick to say no and did not bother communicating with other staff members. When we asked if we could pay for late check-out tomorrow, which is clearly advertised for a fee at the front desk, she quickly and flatly said, “That is not possible.” She was not welcoming, and not open to helping us with any requests at all. After waiting for 1 hour already in the heat and being told to keep our masks on, my boyfriend had to go back to the same front desk woman and complained to her in order for us to be accommodated. She also deliberately covered her name tag because she knew she upset us. Why did it have to come to this point? If you work in hospitality, your job is to make your guests feel welcome. And if a room is not available at the time, offer something to at least make it feel like you care about your guests. I see a previous woman who reviewed, had her room upgraded for free, and got free drinks at the restaurant while waiting for her room to be ready. Meanwhile, we received no sort of option, nor did we receive any emotion to indicate that we are valued guests. While check-in is advertised as 3pm, other groups checking into their rooms in our area were caught off guard when they saw their rooms were still being cleaned at 3:30pm. I understand the whole world is short staffed right now, and people are trying their best. However, it is clear that this hotel just wants your money without having the staff to appropriately serve guests the way they should be treated. While my boyfriend and I were frustrated with our own check-in process, we couldn’t help but overhear multiple other guests also frustrated with the front desk staff. The front desk staff fails to explain anything: how to reach you when your room will be ready, where drinking water is located, what is included in our room, dining options, what time check out is, etc. I had to keep referring back to the hotel website and our booking to find out more information. Hotel management should be ashamed for what a terrible first impression the front desk staff has made. Upon finally getting to our room, we see that they actually charge for bottled water for a project to build schools, whereas every other country I’ve been to, and every other hotel I’ve been to in Guatemala, where you can’t drink the tap water offers bottled/potable water for free. We had to go up a flight of stairs to the “lobby area of our section” to get drinking water. Another inconvenience. The last hotel I stayed in at Lake Atitlan had a huge container of filtered water right in your room. There is also supposedly coffee at this drinking station, yet the coffee was always empty every time I checked from 7:30am to 9:15am. Was there any staff member in the area that I could ask for help? Of course not. Also, someone came knocking on our door at 8pm asking if we wanted him to clean our room. While we should have put up a do not disturb sign, I have never encountered someone in all my travels asking to clean my room at night. I’m sure this was something the manager poorly advised staff to do because this does not seem to be normal hospitality practice. The room accommodations are not rustic or colonial. Our room was run down with dire need for updates, the wall material/paint is terrible. We stayed in a room with direct spa access and could hear everything from the court yard of our section. If you’re a light sleeper, prepare to be woken up. The spa access with the jacuzzi area is pretty, but in the afternoon, there were several loud groups, and once again poor management from the hotel that could not control the noise level. For what appears to be such a big operation of a hotel, they need to re-evaluate and retrain the quality of their staff if they really want to pride themselves as being a “5-star” hotel. I have received better customer service from hostels and 2-star hotels. I see in previous replies from customer service that they keep using covid precautions as an excuse for failing to figure out the best way to accommodate everyone. Apparently the rest of Guatemalan tourism has it figured it out, except for this hotel. After reviewing such disparities in previous guests’ experiences here, where other reviewers give this place either 1 or 5 stars, and seeing customer service reply back saying, “Next time you stay in Antigua, I’ll accommodate you directly.” Truly, what a joke. The issues that arose during this visit should not have been an issue in the first place. It is clear from previous reviews that this hotel has made no efforts on improving the areas that desperately need improvement. Obviously, I would never choose to come back to this hotel. If you want the best customer service and an actual beautiful room to stay in Antigua, I highly recommend staying at San Rafael Hotel, which also has a better central location. I wish I had chosen to end my trip there like how I started it there, instead of leaving Guatemala with the terrible impression that Casa Santo Domingo has left. Please skip right over this hotel/museum/spa.
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Date of stay: April 2022Trip type: Travelled
2 Helpful votes
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 8 Apr 2022
Thank you for taking the time to share such a detailed review about your recent eperience at Casa Santo Domingo. We are disheartened to hear that many elements of your stay were dissappointing and that your expectations were not met. If there is any way to earn back your business in the future please let me know.
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Hans K wrote a review Mar 2022
1 contribution
We organized a summit in which we invited 90 customers worldwide for four days and three nights. We couldn't have chosen a better place; the hotel is breathtaking very unique. Likewise, we received tremendous support from the staff to put together the event. They helped us out with all the planning and execution. Without any doubt, this is the best hotel in Antigua, Guatemala.
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Date of stay: February 2022
Value
Cleanliness
Service
Trip type: Travelled
Room Tip: Take the time to visit the museum!
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 22 Mar 2022
Thank you so much for choosing Casa Santo Domingo for your event, for sharing your experience with others and for your recommendation. We are pleased to know you had such a good time and that we served you well in the process. We hope you return soon.
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LovesTravel41 wrote a review Feb 2022
Brewster, New York74 contributions22 helpful votes
+1
Excellent attention to details. For example, as the bellboy brought us to our room he quickly saw the need for a second luggage rack. Without asking or prompting he quickly found another one. It’s a small detail but it is those little things that make their service level 5 star. Another example - they upgraded our room but it was not ready yet. They sent us to the restaurant for complimentary drinks while we waited. They took care of everything. Amazing spa. Gorgeous rooms. Interesting museums. Great front door staff. Like an oasis in the city. Short 10 minute walk to arch or Merced. Beautiful and serene. Would highly recommend to anyone and plan to return.
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Date of stay: February 2022Trip type: Travelled
Room Tip: Get a spa room! Check out Panaderia Santa Catarina nearby for grab and go bread. Pan con chili!!...
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 7 Mar 2022
Thank you for staying in Casa Santo Domingo while visiting La Antigua Guatemala, for sharing your wonderful experience and for recommending our services. We hope a return visit is in your future plans.
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Erik P wrote a review Feb 2022
Mexico City, Mexico287 contributions56 helpful votes
+1
This hotel-museum-church-ex monastery is a unique experience: full of antiquities, a wonderfully tranquil garden amid old ruins and an amazing spa. An absolute must in Antigua to wind down in a very stylish Antiguan setting. It has museums with ecclesiastic artefacts and a chocolate museum.
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Date of stay: February 2022Trip type: Travelled
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 7 Mar 2022
Thank you for visiting our property while in La Antigua and for your recommendation. We hope you return soon
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silviabustamante wrote a review Feb 2022
Port Saint Lucie, Florida2 contributions
The staff is super professional. Gerardo Garcia y Evelyn Rodriguez always take care of all the details of our stay at the hotel. We used to go every year, but due to the pandemic, it took us almost three years to go back....it was like going back home, a pleasant experience. It was nice to see them again. Thank you so much for all you do!!!
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Date of stay: January 2022
Rooms
Location
Service
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 21 Feb 2022
Thank YOU!!! so much for your preference and for such a nice review. I will share it with Gerardo & Evelyn who will be very pleased. We will be waiting for your next visit. Take care.
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Yadami_everywhere wrote a review Jan 2022
Miami, Florida94 contributions64 helpful votes
Overall a good hotel, but no 5*. Beautiful property but aging accommodations (Old bed, furniture, etc.) Service front desk extremely slow. Breakfast is good but I think it is expensive compared to the cost in Guatemala. The hotel is old but clean and in good condition. The rooms are spacious. The cost of the Spa is acceptable.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Room Tip: historic surroundings. It was calm and relaxing,far walking distance to the center
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3 Helpful votes
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 31 Jan 2022
Thank you for staying at Casa Santo Domingo during your visit to La Antigua and for sharing your comments with us. We're sorry to hear that your stay didn't meet your expectations and hope to have another opportunity to serve you.
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PRICE RANGE
US$156 - US$220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa santo domingo hotel antigua, casa santo domingo antigua guatemala
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
130
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Frequently Asked Questions about Hotel Casa Santo Domingo
Which popular attractions are close to Hotel Casa Santo Domingo?
Nearby attractions include Casa del Jade (0.5 km), Antigua Foodie Tours (0.2 km), and Casa Santo Domingo Museums (0.1 km).
What are some of the property amenities at Hotel Casa Santo Domingo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Casa Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Santo Domingo?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Casa Santo Domingo?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Casa Santo Domingo?
Conveniently located restaurants include Wachuma, La Bruja, and Canela Antigua.
Are there opportunities to exercise at Hotel Casa Santo Domingo?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Casa Santo Domingo have an airport shuttle?
Yes, Hotel Casa Santo Domingo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Casa Santo Domingo have airport transportation?
Yes, Hotel Casa Santo Domingo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa Santo Domingo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Casa Santo Domingo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.