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El Convento Boutique Hotel

Travellers' Choice award winner
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521 Reviews from our TripAdvisor Community

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Showing 351: English reviews
NJ
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 week ago via mobile

Great: room, service, food and location. Large room with lovely walled patio and water feature. No room numbers- wood carvings on the doors distinguish the rooms. The restaurant was small yet excellent. Service was personalized. Easy to get to know all the hotel personnel by name.

Helpful?
Thank D0c
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear D0c, Thank you for taking the time to write us a review of your recent stay. We feel proud that you could enjoy your overall stay and really have the boutique experience. We strive for excellence in the details, and we are happy that this could be reflected in your stay. We hope you come back soon. Best Regards,... More 

Cancun, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Antigua is a small town and almost everything is walking distance, however this hotel is very close to the main park and the cathedral which is the city center. The hotel is very nice, excellent service and very clean but is too expensive for what you get as a hotel and in the room compared to other places. The pool... More 

Helpful?
Thank DRL000
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear DRL000, We want to thank you for taking the time to write a review of your recent stay. We apologize you were not satisfied with the pricing of the hotel during your stay and our lap pool. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements... More 

Level Contributor
12 reviews
7 hotel reviews
Reviewed 4 weeks ago via mobile

This place is something else. It is quiet and relaxing with a silent place to read books, a pool and restaurant. Our room had a jacuzzi. Details that make a nice stay. The town is great but I loved it to get back to this hotel to watch, smell and feel a wonderful experience.

Helpful?
Thank Carlos S
GrupoAzur, General Manager at El Convento Boutique Hotel, responded to this review

Dear Carlos S, Thank you for taking the time to write a comment of your recent stay, we are delighted to read that you enjoyed our boutique experience. We will feel happy to have you home soon. Regards, General Manager. More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2016 via mobile

This hotel is gorgeous - very tastefully decorated and immaculate. The rooms are lovely too - really comfortable beds, excellent shower in a big bathroom. However if wifi is important, then give this place a miss. Internet connection was super slow and very frustrating. We also found the person on reception to be slightly surly. We arrived having completed the... More 

Helpful?
Thank Aileen F
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear Aileen F, Thank you for taking the time to write a review about your recent stay, we are truly honored to have had you home. We are delighted to read that you enjoyed the rooms, and we sincerely offer an apology for the inconvenience with the WiFi and our staff attitude towards you, we will for sure take this... More 

Sydney, Australia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 September 2016

we stayed at the hotel for four nights. The hotel and rooms are spotless and you immediately feel like you have been transported to another world. The centre of town and attractions in the city are all in walking distance from the hotel. The staff were friendly, helpful and luckily spoke enough english to balance our very bad spanish. Our... More 

Helpful?
Thank Paws_Chief
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear Paws_Chief, Thank you for writing a comment of your recent stay, we are delighted to read that you truly enjoyed your overall experience, and we hope to have you home soon! Regards, General Manager More 

Philadelphia, Pennsylvania
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 August 2016 via mobile

Wanted to spend a special birthday with friends at a special place. Had heard about El Convento from a group that had recently been down for a destination wedding, and certainly wasn't disappointed. The hotel has beautiful grounds that are meticulously cared for and candlelit each night. The rooms have fireplaces which just add to the ambience. The bathrooms in... More 

Helpful?
Thank PhiladelphiaPhillip
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear PhiladelphiaPhillip, Thank you for taking the time to write an awesome review of your recent stay, and we must say Happy Birthday! we are really honored to have had you home in such a special day for you. El Convento Boutique Hotel definitely meets the ancient with the modern with it's unique details in all the corners. We are... More 

Los Angeles, California
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 August 2016

Picked this hotel because it is one of the top boutique hotels in the world. Front desk is not as modern as you would find in most hotels but good service overall. Tiny pool just like El Convento in Puerto Rico, but not a big deal for us. Relaxing atmosphere throughout the hotel. Room lighting was quite dark and could... More 

Helpful?
Thank DSKaneLA
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear DSKaneLA, Thank you for taking the time to write such an awesome review of your recent stay, we are delighted to read that you enjoyed the overall experience and we really appreciate taking the front desk matter to our attention. We wil work on this to give you a better service. Please, come back soon! General Manager More 

Claremont, California
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2016 via mobile

Truly one of the nicest hotels we've ever stayed at. It's the beautiful grounds and the atmosphere that make it so lovely. The staff is very friendly and customer service oriented. The rooms are very clean and nice, our has a very private patio with a built-in stone tile hot tub. The amenities are nice, but not over the top.... More 

Helpful?
Thank Miles B
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Thank you for taking the time to write this beautiful review. We are truly honored to have had you home, our biggest reward is your smile. We are delighted to read that you enjoyed our rooms, patio, amenities, we really hope to have you home again soon. Regards, General Manager. More 

Berkeley, CA
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 August 2016

Lovely location and gorgeous architecture for sure. The room we had was really small and really dark. I'm no expert on boutique hotels, but I'm pretty sure that when they provide a camping lantern in the room in order to see, that's not a good sign. I was glad for the lantern because we really needed it. The bathroom had... More 

Helpful?
Thank Estrella13
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear Estrella13, Thank you for taking the time to write a review of your recent stay. We sincerely apologize for any inconveniences caused during your stay, please feel free to bring this matter directly to our staff so we can address the situation to bring you a better service during your stay. We are delighted to read that you enjoyed... More 

Netherlands
Level Contributor
137 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 13 August 2016

Booked a Romantic Rose Package at 325$ Surprised to find bottle of water at 1.25$ in room, at a package price you can not even include water ??? In confirmation it said : order breakfast off the menu : NO half the items are extra, this is NOT correct. What are we talking about ? $ 2 or $ 3... More 

Helpful?
1 Thank zebra48
GrupoAzur, Manager at El Convento Boutique Hotel, responded to this review

Dear zebra48, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. Also with the inconveniences of the pricing of our products. We will review the conditions of the packages, and towels and we really hope to have a second chance for you to check that all the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a cobblestone street across from the legendary Capuchinas Convent, in the heart of Antigua Guatemala, El Convento Boutique Hotel welcomes visitors to an oasis of stunning elegance and unparalleled comfort. Each of our 26 spacious, exquisitely decorated suites draws upon the history and culture of this famous city, creating an intoxicating blend of traditional simplicity and modern convenience. Our staff anticipates your needs without intruding, offering gracious service and thoughtful amenities that will make you feel more at home than in a hotel. Perhaps that's why El Convento Boutique Hotel was awarded the Most Excellent Hotel in Mexico and Central America by Condé Nast Johansens in 2013, in addition to earning TripAdvisor's coveted 2013 Travellers' Choice award. ... more   less 

Additional Information about El Convento Boutique Hotel

Address: 2a. Avenida Norte # 11, Antigua 03002, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Price Range: €172 - €291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Convento Boutique Hotel 4*
Number of rooms: 26
Reservation Options:
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Also Known As:
Hotel El Convento Boutique
Hotel Style:
#2 Spa Hotel in Antigua
#3 Luxury Hotel in Antigua
#5 Romantic Hotel in Antigua
#9 Family Hotel in Antigua
#9 Business Hotel in Antigua
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Questions & Answers

Here's what travellers have asked, with answers from El Convento Boutique Hotel staff and other travellers.
5 questions
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Questions? Get answers from El Convento Boutique Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the front area of the hotel - away from the dining room, kitchen area.”
 of 5 bubbles Estrella13, 16 Aug 2016 | Read review
“All of the rooms seemed to be well situated, though the rear rooms are probably quieter.”
  • Patio area outside bedroom
 of 5 bubbles FoodHistoryWineBirds, 27 Jul 2016 | Read review
“Rooms on the second floor are more private”
 of 5 bubbles Luisaf9, 26 Jul 2016 | Read review
“our suites in the second floor were beautiful”
 of 5 bubbles Paparafa, 25 Jul 2016 | Read review
“Very comfortable and lovely.”
 of 5 bubbles dennisf310, 12 Jul 2016 | Read review
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