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All reviewsfront deskbusiness stopnight clerksized roomthe hotel was fully bookedlocal hotelhotel staffstaff was friendlymass pikefitness centermicrowave and refrigeratorthird floorholy crossbreakfast bargreat place to staydefinitely stay here againwaffle maker
We stayed here last year and I wrote a stellar review.
This year we were very disappointed. Our room was not clean enough. The air conditioning unit had mold all over it. I scrubbed it with a clorox wipe. Doors had dirty fingerprints all over...More
Limited parking with limited to no shade available. Very commercial setting tho we were not disturbed by external traffic or noise. "Queen" bed barely qualified for that size and tho the mattress seemed to have a mushy/cushy top layer, I slept well on it. The...More
1 Thank Heather B
Response from Barry F, General Manager at Comfort Inn Auburn-WorcesterResponded 2 weeks ago
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
Very friendly staff. So helpful in directing us to a restaurant for dinner based on what we explained we were looking for - the hotel is ready with a list of options. Ginny at the front desk provided friendly outstanding service. Felt so welcome. Breakfast...More
Response from Barry F, General Manager at Comfort Inn Auburn-WorcesterResponded 4 August 2018
Hello, and thanks again for your online survey response. We do care about the quality, comfort and service we provide to each of our Guests! Your response helped us locate an issue, the screen, that needed to be replaced.
We look forward to seeing you...More
We were traveling to Boston for work and a family trip, so this was a great place right outside of everything to stop at later at night before arriving in Boston the next morning. It's not far off the interstate and was clean. We really...More
Thank Emily V
Response from Barry F, General Manager at Comfort Inn Auburn-WorcesterResponded 1 August 2018
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience...More
We always stay at the Comfort Inn located in Auburn Massachusetts. It is comfortable, close to the folks we are visiting, and the staff is very friendly. If you are looking for those qualities, then this is our recommendation.More
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Thank Donald C
Response from Barry F, General Manager at Comfort Inn Auburn-WorcesterResponded 26 July 2018
Thank you, Donald!
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all...More