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Homewood Suites by Hilton Boston/Andover

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Homewood Suites by Hilton Boston\/Andover
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379 Reviews from our TripAdvisor Community

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Showing 367: English reviews
Dallas, Texas
Reviewed 9 July 2016

This hotel has a relaxed feel to it. It is in safe location not too far from the hwy. it is about 20 minutes from Lowell. The best part of the stay was the friendly staff and guests. I would recommend this hotel.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Kelly P
Homewood P, General Manager at Homewood Suites by Hilton Boston/Andover, responded to this review

Thank you for your comments regarding our hotel and the staff. We can't wait to welcome you home again soon.

Albany NY
Reviewed 8 July 2016

The property was clean and the bed was comfortable. The suite was small for 4 people. The breakfast was not that great. It will do in a pinch but I will be looking elsewhere next time I am in the area.

Review collected in partnership with Homewood Suites by Hilton
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Thank Cynthia C
Homewood P, General Manager at Homewood Suites by Hilton Boston/Andover, responded to this review

I am sorry we did not provide an outstanding experience during your stay. I do hope that you allow us an opportunity to provide an outstanding stay the next time you are in the Andover area. We look forward to welcoming you back home very soon.

Lowell, United States
Reviewed 3 July 2016

When I checked in and opened the door to my room, it had a horrible musty smell throughout. It was unbearable. Unfortunately, the hotel was sold out as was all the other hotels in the immediate area. The front desk clerk found some Febreeze for me to spray around the room and that did help. The next day when we...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Letetia Daniels J
Homewood P, General Manager at Homewood Suites by Hilton Boston/Andover, responded to this review

Please accept my sincere apologies for challenges you faced during your recent stay. I am sorry that we did not provide and outstanding and memorable experience for you and your family. We hope you will give us another opportunity when you return to the Boston/Andover area.

McLean, United States
Reviewed 27 June 2016

This hotel was clean and comfortable. The staff was very accommodating. Highly recommend this one! I was surprised at all the extra benefits of a kitchen are inclusive of refrigerator, separate outside room, etc. Would have enjoyed even more if on a personal rather than business tripl.

Review collected in partnership with Homewood Suites by Hilton
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Thank Mary Anne K
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Hi Mary anne K, We are really happy you enjoyed your stay with us. thank you so much for your kind words. We hope to see you again very soon!!

Sacramento, California
Reviewed 24 June 2016

Arrived very late at night to the hotel. Surprised to find other guests checking out at the late hour. Checked in quickly. Hotel is located in a business park surrounded by a residential area close to the highway exit. Very quiet at hotel until morning when you can hear every footstep above and in the hallway. We were given the...

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Helpful?
Thank TahoeTravelin
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Dear Tahoe Travelin, Thank you for such a great review of our hotel! We are really happy you had a great stay. The room near the elevator may have been more due to the late night arrival more than purchasing through Priceline. :-) Thank you so much for your review!!

Minnesota
Reviewed 23 June 2016

We recently stayed here twice in a week's time, upon arriving and leaving from Boston's airport. While I agree the staff were professional, our rooms reeked of cigarette smoke and some failed attempt at covering the scent. (urinal cake, maybe?). The first night, we noticed a prior guest had covered the smoke detector with a shower cap. There was coffee...

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Helpful?
Thank Jeanette A
Homewood P, General Manager at Homewood Suites by Hilton Boston/Andover, responded to this review

Please accept my sincere apology for challenges you faced during your recent stay at our hotel. I am sorry we did not provide a comfortable and amazing guest experience for you. Your comments have been shared with all of our staff so we can understand the challenges and correct any issues we have. We hope you will give us the...

Greenwich, Connecticut
Reviewed 20 June 2016

Positives. A breakfast buffet better than most. Polite staff. Negatives. Staff unable or unwilling to help when we notified them of issues with the stay. Notable a smoky room, specifically the linens and they provided no issue resolution.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Paul K
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Hi Paul K, I am so sorry that you didn't have a great experience in our hotel. The General Manager is investigating the smoky room and lack of helpfulness among our staff. Our deepest apologies.

Boca Raton
Reviewed 14 June 2016

we tried several Hilton hotels during a 36 day road trip this past fall and liked everyone we stayed at - Homewood Suites, Hilton2Suites etc - we used to use Best Western but will try and use Hilton hotels from now on. We recently stayed at Homewood Suites in Andover, Mass and was very happy with our stay there -...

Review collected in partnership with Homewood Suites by Hilton
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Thank J4BFL
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Hi J48FL, Thank you for staying with us during your recent visit to our area and for styaing at Hilton properties. Unfortunately, the hotel has no control over the road, but agrees it can be freshened up. We actually met with the neighborhood companies to address the issue. Thank you so much!

Palm bay
Reviewed 9 June 2016

Morning dining room staff made us feel very welcome! Hotel well maintained when housekeeping shows up to clean up. Pool not open for season as advertised(don't wait till Friday before holiday to open pool knowing guests would like to start swimming that weekend.)

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank vsylvester
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Hi vsylvester, Thank you for the feedback on our hotel. I'm sorry about the pool not being opened. We actually had an unexpectedly malfunctioning filter that has since been fixed. But that caused the delay in opening the pool that wasn't anticipated. Thank you for staying with us during your visit.

Reviewed 8 June 2016

A few glitches with TV and bedding were taken care of. Staff is very nice. Breakfast every morning was a highlight, largely because of the enthusiasm of the Hostess/Cook (Seri?). Our room was comfortable, although the air conditioning unit was noisy and tended to over-cool.

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Helpful?
Thank Christine J
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Hi Christine J, Thank you so much for your kind words about our hotel and for Sima. She was tickled when I showed her. We are very happy you had a gtreat stay with us. We hope to see you again very soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Homewood Suites by Hilton Boston/Andover, an extend stay Boston hotel. Our all-suite hotel is located near downtown Boston and Logan and Manchester airports. Enjoy easy access to I-93, Routes 95/128, and the Massachusetts Turnpike (I-90). Nestled in the quiet, wooded Merrimack Valley, our Andover, MA hotel is a gateway to many New England activities. If you want to attend a Red Sox game, we’re just 30 minutes from downtown Boston. Take a short drive to the historic cities of Lexington, Concord, and Salem. Business travelers will appreciate our proximity to many Boston-area corporations and office parks.Relax or catch up on work in a suite that features a separate living room with a sleeper sofa, work and dining table, TVs in each room, and premium cable channels. Prepare dinner or snacks in the fully equipped kitchen. Plunge into the seasonal outdoor pool or work out in our fitness center. Buy a cold beverage in our hotel convenience store.Check emails with free high-speed internet access in each suite or our business center. Host a business meeting or event for up to 50 people. Wake up to a hot full breakfast served daily, and unwind at the end of the day with evening dinner and drinks* served Monday through Thursday, both included in your extended stay in Boston. For business or leisure, Homewood Suites by Hilton Boston / Andover hotel is your home away from home.*Local and state laws apply ... more   less 

Additional Information about Homewood Suites by Hilton Boston/Andover

Address: 4 Riverside Dr, Andover, MA 01810-1121
Region: United States > Massachusetts > Andover
Price Range: €109 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Boston/Andover 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Boston/Andover Hotel Andover
Comfort Suites Andover
Andover Comfort Suites
Hotel Style:
#2 Romantic Hotel in Andover
#2 Family Hotel in Andover
#5 Business Hotel in Andover
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Boston/Andover staff and other travellers.
2 questions
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Questions? Get answers from Homewood Suites by Hilton Boston/Andover staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Limited ADA rooms -- call ahead and inspect the room”
 of 5 bubbles Bin_travelin_1, 31 Jan 2017 | Read review
“Rooms are very quiet. Hotel is a little bit isolated from crowd and road.”
 of 5 bubbles 515dejanb, 5 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles capegirlonthego, 21 Nov 2016 | Read review
“Find another hotel.”
 of 5 bubbles V5175VKwilliamb, 10 Oct 2016 | Read review
“3rd floor rooms have a nice view of the trees (and avoid the parking lot)”
 of 5 bubbles kurtandmar, 1 Oct 2016 | Read review
5 of 5