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Hotel UMass

1.9 km from Amherst centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 Campus Center Way, University of Massachusetts, Amherst, MA 01003-9243
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441 Reviews from our TripAdvisor Community

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Showing 437: English reviews
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Reviewed 1 week ago

I was on campus for meetings with the university and the hotel was surprisingly nice to stay at. While it wasn't the cheapest, the convenience of being on the campus for meetings was well worth it. The room itself was modern and comfortable. The cookies at check in are a nice touch too.

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Helpful?
Thank Hapoel888
LaMarCook, General Manager at Hotel UMass, responded to this review

Hello Hapoel888, We love hearing great feedback such as yours from our valued guests. I'm so happy to hear you loved your accommodations. I couldn't agree more on how tempting the cookies in the lobby are. They get me every time. As far as not having the cheapest rates, we do offer various discounts please inquire with a reservations agent...

West Nyack, New York
Reviewed 2 weeks ago

If you're going to UMass Amherst, there's no reason to stay anyplace else. This hotel is clean, rooms are clean and spacious, beds are comfortable, and the service at check-in is excellent. Parking is included and is in a garage attached to the building that houses the hotel - very important at UMass Amherst because parking can be tricky. My...

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Helpful?
Thank Dawn S
LaMarCook, General Manager at Hotel UMass, responded to this review

Hello Dawn S, Sincere thanks for your outstanding review. I'm thrilled to hear you had an exceptional experience during your time with us and were able to enjoy all aspects of the property. Dawn, I appreciate your candor regarding the heat and hot water and we will work to improve it. You are correct If you're going to UMass Amherst,...

Reviewed 4 weeks ago via mobile

I would rate this hotel as a ⭐️⭐️⭐️1/2 star. The room was roomy, clean, nice view, nice up to date electronics and keurgic coffee maker. Several restaurants within the hotel. The cookies at the first desk were the best. The wi-Fi signal was strong and was included. If you need to be close to campus this is a no brainer....

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Helpful?
Thank SHATON R
LaMarCook, General Manager at Hotel UMass, responded to this review

Hello Shaton R, Thank you so much for staying with us recently at the Hotel UMass and for taking the time to post a nice review of your experience on TripAdvisor! It is great to hear that you enjoyed your overnight room, dining options on and were able to enjoy a spectacular view the UMass Campus! It would be our...

Rehoboth, Massachusetts
Reviewed 4 weeks ago

Beware the (small, somewhat hidden) check in desk is on the third floor (stuck in an out-of-the-way corner to the left of the elevators) and there is only one sign that let's you know that on the first floor. Great place to stay and certainly the best bet if you have to do anything on campus. Clean, super comfy beds,...

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Helpful?
Thank Jackie L
LaMarCook, General Manager at Hotel UMass, responded to this review

Hello Jackie L, Thank you so much for staying with us recently at the Hotel UMass, and for taking the time to post a 5-Star review of your experience on TripAdvisor! We're also very pleased that you enjoyed our location and super comfy beds. I apologize that the front desk has been temporally relocated during our lobby renovation, we promise...

Branchville, New Jersey
Reviewed 21 December 2016

Convenient, very clean and classy...... Very close to your college kids. This hotel is on campus, not too many Universities can boast that. It's connected right to student center and activities. "Always in good hands with the staff"

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Helpful?
Thank hmrowan
Marblehead, Massachusetts
Reviewed 30 November 2016

Everything is always 1st class when you stay at Hotel UMass. The front desk is very helpful. The rooms are always clean. Anything that you need they will immediately get it for you. The continental breakfast is more than adequate. My wife and I only want to stay at Hotel UMass if it is available. The location is perfect too...

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Helpful?
Thank gerryornecpa
Baltimore, Maryland
Reviewed 10 November 2016

My biggest complaint is the AC system, where you can't really shut it off. One would think that after all of the remodeling this issue would be addressed. We stayed with a large group (occupied 26 rooms) and requested fridge and microwave to be placed in just 2 rooms. Were never told that this would not be available. Upon arrival,...

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Helpful?
Thank Nostalgia212
Amherst, MA
Reviewed 2 November 2016

I didn't stay at this hotel-- though it sure looks nice. I live in Amherst and thought it would be a nice place for my wife and me to spend an evening here-- just for a pleasant escape. I inquired about it on line and I've been hearing form tripadviser ever since. Tripadviser keeps asking me about my experience there--...

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Helpful?
Thank Jean-Pierre B
Washington DC, District of Columbia
Reviewed 31 October 2016

Hotel is in the middle of Umass campus. Service was excellent, the rooms are ok but nothing special. Clean and comfortable. Bathroom was fine. Not much in the way of amenities, no work out facility on premise and student dining facilities in the basement. No separate dining or bar for guests. Good location for Umass guests which we were not,...

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Helpful?
Thank Valuinvst
LaMarCook, General Manager at Hotel UMass, responded to this review

Dear Vauinvst, We appreciate your taking the time to leave us feedback. It is lovely that you had a pleasant stay at Hotel UMass. Vauinvst we strive to provide quality service and convenience for all of our guests with that being said, we will be addressing the concerns with our bedding and HVAC unit. Your comfort and satisfaction are extremely...

Boone, North Carolina
Reviewed 29 October 2016

Stayed here with my wife who was attending a conference on campus. Surprisingly quiet, considering that there is a student common area one floor below the lobby. That same area has a food court, which is nice if you need to grab a quick snack or light dinner. Friendly, helpful staff and decent breakfast. Complimentary cookies are a nice touch....

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Helpful?
Thank Christina M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 

Additional Information about Hotel UMass

Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003-9243 (Formerly Campus Center Hotel)
Region: United States > Massachusetts > Hampshire County > Amherst
Price Range: €139 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst
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Questions & Answers

Here's what travellers have asked, with answers from Hotel UMass staff and other travellers.
3 questions
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Wokingham, United Kingdom
over a year ago
11 months ago
over a year ago

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Questions? Get answers from Hotel UMass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near the elevators are noisy.”
 of 5 bubbles gerryornecpa, 30 Nov 2016 | Read review
“Had room with queen bed and it was a bit small. Only a shower in the bathroom, no tub”
 of 5 bubbles Valuinvst, 31 Oct 2016 | Read review
“High floors have great views of campus”
 of 5 bubbles roulhack, 15 Oct 2016 | Read review
“None really. I was in a normal room. I would avoid rooms near the elevators. Ice machine is noisy and in the open quad.”
 of 5 bubbles SCBulldog, 18 Aug 2016 | Read review
“We asked not to be near the elevator as others on tripadvisor said that would be noisy.”
 of 5 bubbles spellboundmom, 16 Aug 2016 | Read review
5 of 5