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Westin Annapolis

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776 Reviews from our TripAdvisor Community

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Showing 766: English reviews
Reviewed yesterday NEWvia mobile

I love Starwood Hotels and have never given a negative review. . .until now. First, the one and only positive: Regina who greets you like family when you arrive at front entrance. She is exceptional and was incredible. The negatives I will just list a few: I am Lifetime Gold member and used cash and points. Do not do this...

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Helpful?
Thank 517TH
Pekin, Illinois
Reviewed 1 week ago

We stayed here while visiting family. The hotel is on the edge of historic Annapolis and about a two mile walk will take you through the historic district (shops, restaurants, historic houses) down to the Bay. There are several restaurants across the street from the hotel including an upscale Italian restaurant, an Irish Pub and a great breakfast place -...

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Helpful?
Thank Pippadude
James P, General Manager at Westin Annapolis, responded to this review

Dear Pippadude: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire staff, thank you for your nice comments as well as your business. We all hoped your enjoyed your visit to Annapolis. Have a wonderful upcoming holiday season. Sincerely, Jim Piccoli - General Manager

Michigan
Reviewed 1 week ago

I have stayed here three times during the past year. Every visit something is wrong. Last night I arrived to learn for the first time that their restaurant is closed for "renovation." This morning they served, candidly, the most anemic continental breakfast I have ever seen. This followed a cold shower--no hot water. I mentioned both at checkout and received...

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Helpful?
Thank annarbor007
James P, General Manager at Westin Annapolis, responded to this review

Dear Annarbor007: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay last weekend. Please accept my sincere apology for the service issues you encountered during your visits in 2016. I appreciate and value your candid feedback. I apologize about the renovations occurring in our kitchen and restaurant. Furthermore, my apology for the complimentary...

Menlo Park
Reviewed 2 weeks ago

It was a year ago since I returned to this hotel and I again had a really nice stay there. The room was clean, spacious and comfortable. The king size bed was really comfortable, as well as the spacious bathroom. I certainly enjoyed the rain shower that was combined with the bath tub. The work desk was big enough and...

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Thank TravelOften4B
JBarrett72, Manager at Westin Annapolis, responded to this review

Good morning, On behalf of the entire hotel I would like to say thank you for sharing your review and critique of your recent stay with us. It is always nice to hear that our guests enjoyed their stay, and enjoy reading constructive criticism. We look forward to welcoming you back the next time your travels bring you to Annapolis....

Reviewed 2 weeks ago via mobile

Where do I begin? I'll just bullet point the problems with The Westin Annapolis: 1. No hot water Saturday morning. Cold showers all around 2. Ordered room service: took over hour to get 2 bagels, cream cheese and a muffin AND only after calling 3 times AND they forgot the cream cheese. 3. Valet mixed up our car keys with...

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Helpful?
1Thank Chris C
JBarrett72, Manager at Westin Annapolis, responded to this review

Dear Chris C, Thank you for your review. Please, on behalf of the team, accept our sincere apology for the miss steps during your recent stay. It is disappointing to hear that we have not exceeded, much less met, our guests expectations. Your feedback is a valuable tool that we use in effort to ensure the team does not have...

Virginia
Reviewed 4 weeks ago via mobile

We have stayed here for nearly every home football game for 3 + years. We used to love this hotel. Not anymore! Last year we had several disappointing stays. We thought it might be a rough patch and we stayed again this year. It was WORSE! The rooms are about 75-80 degrees. This has been a problem every year but...

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1Thank Navyspouse
James P, General Manager at Westin Annapolis, responded to this review

Dear Navyspouse: Good afternoon. Thank you for taking your time to respond with a Trip Advisor review after your stay this past weekend. Please accept my sincere apology for your experiences. You are correct with your comments that this past weekend was very busy with two weddings and a Navy home football game. In addition, our hotel did have a...

Texas
Reviewed 5 November 2016

Clean rooms, friendly staff and excellent location. The bell/valet staff were very friendly and welcoming upon arrival, especially after navigating a stressful drive from Dulles. Our guest room was comfortable and quiet, although could use a bit of updating. Lots of restaurants and shops within walking distance.

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Thank Ashleigh10
James P, General Manager at Westin Annapolis, responded to this review

Dear Ashleigh10: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay in early. Thank you for your comments regarding your stay at the Westin Annapolis and your experiences with our community. We appreciate and value your comments. Have a wonderful week and thank you again. Sincerely, Jim Piccoli General Manager

Reviewed 29 October 2016 via mobile

Westin should remove their name from this hotel. I found the check-in staff to be both unfriendly and unprofessional. They claimed to not have my Starwood number on file and offered no acknowledgement of my loyalty status or apology after I made them aware of this. The hotel is also grossly understaffed to the point that employees were bickering in...

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Helpful?
Thank Corne2bf
James P, General Manager at Westin Annapolis, responded to this review

Dear Come2bf: Good morning. Thank you for taking your time to respond to Trip Advisor regarding your stay at the Westin Annapolis. Please accept my sincere apology for experiences at our hotel. I am truly sorry that your experiences with our staff were not friendly or polite. There is no appropriate excuse. If you would allow me the opportunity to...

Punta Gorda, FL
Reviewed 25 October 2016

Several stops at Front desk AC not working in room, never resolved...Room being made up and CLEAN not up to minimal standards...I have stayed at better Holiday Inn's than the Westin Annapolis...The worst part was whenever we went to front desk they were dismissive about our unresolved issues. Would not recommend nor ever stay at this property again especially at...

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Thank transitionus
James P, General Manager at Westin Annapolis, responded to this review

Dear Transitionus: Good afternoon. Thank you for taking your time to respond to both Trip Advisor & Starwood. Please accept a sincere thank you from the team of the Westin for your critique of your recent stay while in Annapolis. In addition, please accept my sincere apology for failing to meet your hospitality expectations. We strive to make every guests...

Mercer Island, Washington
Reviewed 23 October 2016 via mobile

Clean quiet classy. Top floors with awesome views. Fitness facilities also available 24/7. I will definitely stay here again in upcoming years. Wish that CNN was on their cable TV offerings though: had to watch the presidential debate in my cell phone. Loved late checkout on the weekend! Staff in the bar and room service lovely.

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Thank JD98040
JBarrett72, Manager at Westin Annapolis, responded to this review

Hello to our friends in Washington! Allow me to extend a thank you from the entire team for sharing your recent experience! We are currently exploring options on our television offerings for the coming year and CNN is one of the channels that we are looking to add to our line up. I will be sure to share your comments...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Azure
Azure
Cuisines: American, Bar, Soups, Pub
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
One of the newest additions to the Maryland state capital, The Westin Annapolis hotel is the centerpiece of a European inspired mixed-use community that ripples with energy. ... more   less 

Additional Information about Westin Annapolis

Address: 100 Westgate Cir, Annapolis, MD 21401-3379
Region: United States > Maryland > Annapolis
Price Range: €141 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Annapolis 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Westin Annapolis Hotel Annapolis
Annapolis Westin
Westin Annapolis Maryland
Hotel Style:
#2 Green Hotel in Annapolis
#6 Business Hotel in Annapolis
#8 Family Hotel in Annapolis
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Questions & Answers

Here's what travellers have asked, with answers from Westin Annapolis staff and other travellers.
3 questions
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Falls Church, Virginia
over a year ago
Savannah, Georgia
11 days ago
Washington DC, District of Columbia
over a year ago

See all questions (3)

Questions? Get answers from Westin Annapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles transitionus, 25 Oct 2016 | Read review
“My room 242 did not have a nice view, see my pics”
 of 5 bubbles tonytigerjaz, 27 Sep 2016 | Read review
“Get a room with a view. Ask AJ Gallow the front office manager. ]\”
 of 5 bubbles FLYGUYY, 18 Sep 2016 | Read review
“Take a tour on the elevator first. We found drastically different temperatures on different floors when we had to change rooms.”
 of 5 bubbles pierre20639, 3 Aug 2016 | Read review
“We appreciated our tranquil view of the Annapolis National Cemetery.”
 of 5 bubbles blessedtourist, 31 Jul 2016 | Read review
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