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Hilton Garden Inn Auburn Riverwatch

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Hilton Garden Inn Auburn Riverwatch
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579 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Auburn Riverwatch
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Showing 570: English reviews
CT
Reviewed 22 July 2016

Was pleasantly surprised when we arrived at this hotel. This was a last minute weekend getaway trip. The hotel was very nice, room was nice, restaurant was great, the waiter was very friendly and personable. The staff was pleasant.

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Helpful?
Thank SleepyCT
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear SleepyCT, Thank you so much for sharing your experience with us and your fellow travelers. It is wonderful to hear your experience with us was to your liking. We hope to welcome you back to our property very soon! Sincerely, Amanda Newton 207-784-4433

Massachusetts
Reviewed 20 July 2016

In parts of Maine, modern hotels are sometimes few and far between. It's nice to find something above a Hampton Inn level property this far away from the "big" cities (Auburn and Lewiston are fairly small, not very prosperous cities). The hotel is fine, but not special. The location, overlooking the Androscoggin River is interesting, and much better than the...

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Helpful?
Thank MassCouple2
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear MassCouple, Thank you for taking the time to share your experience with us. I greatly apologize for that there were aspects of your stay that you found "nice enough". Please know that your comments have been shared with our management team and any issues will be addressed promptly. We do appreciate you letting us know as we are always...

Reviewed 16 July 2016 via mobile

Great place, comfortable and friendly. Not up to Hilton standards on easily affordable details. I ran out of toothpaste and they told me I would have to buy some at their pantry. Really? Included a voucher for 500 Hilton points if you spent $25 at their restaurant then told us it didn't count for breakfast. Stupid little annoying details that...

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Helpful?
1Thank Julie S
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Julie, Thank you for taking the time to share your feedback with us. I am so sorry to hear that there were some details of your stay that took away from your overall experience. As a guest of ours, and a Hilton Honors member your satisfaction and comfort is very important to us. The promotion for the restaurant through...

Hartford, Vermont
Reviewed 14 July 2016

Stayed at the Hilton Garden Inn Auburn for a day. Its by the Great Falls and the view from the room was to die for. It is close to quite a few good places to eat and one could also take a walk to park by the falls. Wonderful experience!

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Helpful?
Thank jayashreea2016
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Jayashreea, Thank you so much for the raving review of our property! We greatly appreciate your kind words, and we are all so happy to hear you time spent with us was so enjoyable. Please stop by to visit us again very soon! Sincerely, Amanda Newton 207-784-4433

Charlotte, North Carolina
Reviewed 14 July 2016

There are only 3 chain hotel options to chose from in the Lewiston/Auburn area. Since I come up every few weeks, I stay at the Hilton Garden Inn quite a bit. It is convenient, they have a restaurant & bar on site and there are nice walking paths nearby.

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Helpful?
Thank petersacademy
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Peter, Thank you for being a returning and loyal customer of our property. We greatly appreciate your business. I am sorry to hear that you have found your time wit us thus far, just average. We hope to welcome you back to our property soon, and show you the true top rate service, and amenities we are known for!...

Edison, New Jersey
Reviewed 13 July 2016

I've stayed at the Hilton 2 different times in the past 7 months and both times it was great. I personally think there should be complimentary free breakfast when you pay as much as you do per night..

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Helpful?
Thank ratoffm16
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Ratoffm, Thank you so much for being a returning guest of ours! We sincerely appreciate your business. Due to the full service nature of a Hilton Garden Inn breakfast, we do not include the price of breakfast in our standard rate. However there are some options to get breakfast at a discount for you and your guests. We offer...

Southern Maine
Reviewed 12 July 2016 via mobile

I had my wedding here and it was incredible! The staff truly went over the top to provide amazing customer service and make our big day everything we dreamed of. Kristi (event coordinator) is the best! She found a way to meet every, single one of our requests. The staff seemed genuinely happy for us and gave us complimentary mimosas...

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Helpful?
1Thank MainerGirl90
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear MainerGirl, It is so wonderful to hear from you. We can not thank you enough for choosing the Hilton Garden Inn Auburn Riverwatch to share in your special day! Kristi, along with her staff truly aim to give an unforgettable experience, and I'm so happy we were able to do this for you. Congratulations on your beautiful wedding, we...

raymond, United States
Reviewed 7 July 2016

Was given a rm. that had a view of big air conditioner units or some sort of lg. metal units not a pretty sight and was already unpacked before opening curtain and very tired after driving 5 hrs to have to repack again. Could not use pool or hot tub smell of chlorine was so strong It made me sick,...

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Helpful?
Thank Patricia F
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Patricia, Thank you for reaching out to us regarding your recent visit to our hotel. Please know that your satisfaction is of the utmost importance to us, and we apologize for the missteps in comfort and appointment you experienced. We strive to ensure every guest has an enjoyable stay and genuinely appreciate you taking the time to notify us...

Williamsburg, Virginia
Reviewed 5 July 2016

We stopped here overnight. The hotel is located on the river overlooking the waterfall. It is a beautiful spot - and only a block or so from downtown. The hotel is clean, the rooms pretty good size and the beds are comfortable. We had dinner in their grill restaurant and it was much, much better than you might expect. The...

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Helpful?
Thank 58313Bob
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Bob, Thank you for the perfect score!! We appreciate your feedback regarding the Garden Grille and Bar Restaurant, your overnight amenities as well as our convenient location. We appreciate your business and look forward to seeing you again soon! Sincerely, Amanda Newton 207-784-4433

Tampa, Florida
Reviewed 4 July 2016

HGI are my favorite but some are a little better than others. They were especially helpful and the breakfast was really delicious. The room was clean and quiet. Skyler got me a river view and the room was spacious.

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Helpful?
Thank 344janetz
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Janet, I can not thank your enough for your loyalty to our brand! It truly means a great deal to us. I look forward to sharing your kind words with Skyler, I know he will be so happy to hear from you. We hope to see you again very soon! Sincerely, Amanda Newton 207-784-4433

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plz, Auburn, ME 04210-5915
Region: United States > Maine > Auburn
Price Range: €88 - €134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Auburn Riverwatch staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Auburn Riverwatch staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 606 is away from the elevator and has a great view of the river”
 of 5 bubbles bernadetted454, 28 Nov 2016 | Read review
“River views if available. We were on the 6th floor which was nice.”
 of 5 bubbles 82marcd, 26 Nov 2016 | Read review
“River view rooms nice during longer days season.”
 of 5 bubbles keeperof4, 10 Nov 2016 | Read review
“Hotel is non-smoking but check your rom to make sure someone hasnb't violated this”
 of 5 bubbles pemquid, 2 Nov 2016 | Read review
“Ask for a quiet room overlooking the water.”
 of 5 bubbles KarenS696, 31 Jul 2016 | Read review
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