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Courtyard Alexandria

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Courtyard Alexandria
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120 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Pineville, Louisiana
Reviewed 19 August 2015

Hotel very nice and new but they stuck this poor hotel in the worse part of town. Of course I am not sure this town has a nice part. Caught a guy trying to break in my car and was approached for money in parking lot. The mall next door was empty and sad. We did find a Chick file...

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Helpful?
1Thank spendingtime2gether
Karen O, General Manager at Courtyard Alexandria, responded to this review

Hello and thank you for the feedback that you've provided regarding your past stay with us! I am sorry to hear that your stay was uncomfortable while you were here in Alexandria. It's unfortunate that you were approached by a stranger and asked for money. I understand that this might have made you feel uneasy staying in this area. I...

Birmingham, Alabama
Reviewed 22 July 2015 via mobile

I stayed here last night on Business. The staff was friendly (except in the bistro). Hotel was very clean and modern. I'd recommend staying here. I do have a suggestion: they should upgrade to have USB charging ports in the rooms! It is 2015 afterall and everyone has some sort of device that charges via USB.

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Helpful?
Thank firemshll
Karen O, General Manager at Courtyard Alexandria, responded to this review

Your feedback is invaluable to us here at the Courtyard by Marriott in Alexandria. We value your business and loyalty to Marriott. I will look into the business center printing options as well as the service in the bistro. If you are ever back in Alexandria we hope that you will come back and stay with us! Sincerely, General Manager

Plainfield, Illinois
Reviewed 10 July 2015

I checked in on the mobile app and my key etc were ready when I walked in the door. The desk person was terrific and very helpful. I had a quiet, corner room which was ample with space and work area. I was very happy with my stay at the Courtyard in Alexandria.

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Helpful?
Thank TerryCIII
Karen O, General Manager at Courtyard Alexandria, responded to this review

Thank you for choosing Courtyard by Marriott here in Alexandria. It's our pleasure to serve you. Please come back and see us soon! Sincerely, General Manager

Reviewed 18 June 2015

This is one of the newer hotels in Alexandria. It has the bistro feature with pretty average sandwiches, and a bar. There is a smallish pool outside and a courtyard (of course) outside adjacent. Rooms are small but clean and the beds are comfortable. Staff is friendly and professional. Good location near Fedex, Copelands, grocery store and the mall.

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Helpful?
Thank Elizabeth Lynn P
Karen O, General Manager at Courtyard Alexandria, responded to this review

We are pleased that you chose to stay with us at the Courtyard by Marriott here in Alexandria. It was our pleasure having you and are happy that your stay was enjoyable. If you are ever back in the area please come back and stay with us! Sincerely, General Manager

Reviewed 29 May 2015 via mobile

My most recent stay at this hotel was extraordinary! I had trouble finding the hotel and Jasmine gave me directions over the phone and checked us in upon arrival. She was extremely helpful to me and my family at 2a.m. The rooms were clean and very comfy and the breakfast was delicious. I will definitely stay here again.

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Helpful?
Thank ashnaub
Karen O, General Manager at Courtyard Alexandria, responded to this review

We are happy that you chose the Courtyard by Marriott here in Alexandria. We pride ourselves in taking great care of our guests. Thank you for your wonderful feedback regarding your stay. We hope that if you are back in the area that you will come back and stay with us! Have a wonderful weekend! General Manager

Reviewed 28 May 2015

Courtyard Marriott Alexandria is a friendly, clean hotel. My stay was comfortable and I hope I'm able to return or find the same atmosphere somewhere else. The rooms are spacious. The bathroom was clean and so was the room carpet. The staff was very helpful in providing towels, tissue, and information about the surrounding area.

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Helpful?
Thank Brandi T
Karen O, General Manager at Courtyard Alexandria, responded to this review

Thank you for staying with us at the Courtyard by Marriott in Alexandria. We are delighted that you enjoyed your stay. We appreciate your feedback and look forward to serving you soon! Sincerely, General Manager

Irving, Texas
Reviewed 28 May 2015

I would like to preface this by saying that I've stayed in Marriott hotels from Hawaii to Dallas, Texas. This was the WORST Marriott stay ever. First, my sheets were dirty and looked liked they had not been changed. I had to strip my bed at 11:30 p.m. on a Friday night. Second, I woke up in the middle of...

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Helpful?
Thank jazzlover74
Karen O, General Manager at Courtyard Alexandria, responded to this review

While we do appreciate you choosing us at the Courtyard by Marriott Alexandria we do apologize for the problems that you experienced. We are working with Expedia in efforts to refund your account as your stay was not satisfactory. I have addressed your concerns with my housekeeping staff and have made every effort to improve. We do value your business...

Reviewed 26 May 2015

We were checked in by the sweetest lady, Petra I believe was her name, she was extremely accommodating, even though there was quite a few of us waiting to be checked in. She fulfilled our requests and managed a conversation while going through the check-in process so it didn't seem impersonal or like we were just waiting on her. Our...

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Helpful?
1Thank TravelingWife502A
Karen O, General Manager at Courtyard Alexandria, responded to this review

We thank you for choosing your stay with us at the Courtyard by Marriott here in Alexandria. While I am happy to hear that you did have some great aspects of your stay concerns me that we didn't exceed all of your expectations. Please accept my deepest apology for the inconveiences that we may have caused you. I have addressed...

Fort Worth, Texas
Reviewed 19 May 2015

No joke…this place is beautiful. The lobby is spacious and modern. Looks like everything has been upgraded including the bar. We were traveling late and didn't have reservations. I was excited they had a room for us and we checked in and were in our room in under 5 minutes! The staff was extremely friendly. The room was great and...

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Helpful?
1Thank DrDivaG
Karen O, General Manager at Courtyard Alexandria, responded to this review

Thank you very much for choosing the Courtyard Marriott for your lodging needs. I value your wonderful feedback that you have provided. It was our pleasure serving you and hope that you will come back and see us when traveling to Alexandria. Many thanks, General Manager

Mumbai (Bombay), India
Reviewed 12 May 2015

Stayed here for 4 night while on work which was at National Harbour, the location is brilliant, just off the main highway and very close to the metro station. they have a shuttle which drops you there and will pick you up if you call them. the staff is very helpful and the room while small is sufficient if you...

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Helpful?
Thank Janaksmalkani
Karen O, General Manager at Courtyard Alexandria, responded to this review

We appreciate your business and happy that you chose our hotel for your lodging needs. We hope that if you are ever back in Alexandria that you will come back and stay with us! Sincerely, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
If you're looking for hotels in Alexandria, LA, you'll love the stylish new Courtyard Alexandria. Our Louisiana hotel is next to Alexandria Mall and minutes from LSU-Alexandria. We're also close to Proctor & Gamble, Christus St. Frances Cabrini Hospital, and CLECO, as well as attractions like the Alexandria Zoo, England Airpark, and Riverfront Center. Our hotel features free Wi-Fi and high-speed wired Internet access, plush bedding, ergonomic work spaces, 32" flat-screen TVs, and mini-refrigerators in every room and suite. Our modern, open lobby boasts a meeting space, business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious breakfasts and dinners, as well as beverages from Starbucks and our full bar. Eat. Drink. Connect. Burn calories in the fitness room or simply relax in our sparkling pool. Planning an event? Let us know - our largest space hosts up to 40. Our Courtyard hotel by Marriott offers style and service that few Alexandria, LA hotels can match - so make a reservation today! ... more   less 

Additional Information about Courtyard Alexandria

Address: 3830 Alexandria Mall Dr, Alexandria, LA 71301-3601 (Formerly Courtyard by Marriott Alexandria)
Region: United States > Louisiana > Alexandria
Price Range: €107 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria 3*
Number of rooms: 96
Reservation Options:
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Questions & Answers

Questions? Get answers from Courtyard Alexandria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms were good”
 of 5 bubbles LouisianaDeltagirl, 21 Mar 2017 | Read review
“Uneven, high numbers are towards the back and more quiet”
 of 5 bubbles mallafri, 15 Apr 2016 | Read review
“choose a room in a different town”
 of 5 bubbles spendingtime2gether, 19 Aug 2015 | Read review
“Stay on an upper floor away from elevator for quietest room”
 of 5 bubbles elizabethlynnp, 18 Jun 2015 | Read review
“Good service”
 of 5 bubbles 46brandit, 28 May 2015 | Read review
5 of 5