Sortis Hotel, Spa & Casino, Autograph Collection By Marriott
597 reviews
#40 of 123 Hotels in Panama City
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Full view
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Room & Suite (203)
Dining (73)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sortis Hotel, Spa & Casino, Autograph Collection By Marriott
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#40 of 123 hotels in Panama City
Location
Cleanliness
Service
Value
A vibrant and energetic environment in downtown Panama City, Panama for Panamanians and global travelers who crave the exceptional in every corner of life. At Sortis Hotel, Spa & Casino you are in charge and you decide your own rhythm. Your own heartbeat. Here, everything has been crafted with the guest experience in mind — from 391 high-design rooms, suites and apartments to a striking, ultramodern style that infuses every moment of the guest experience. Restaurants include Manabí, a rustic, contemporary restaurant showcasing modern Panamanian cuisine. Score, a globally inspired Sports Bar and Lounge. The pool scene, overlooking stunning city and skyline views, goes seamlessly from day to night. In addition to a family friendly kids pool and arcade, it also includes Acua, a poolside Bar and Lounge.
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Full view
Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Airport transportation
Business Centre with Internet Access
Wifi
Infinity pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Location
Full view
88Good for walkers
Grade: 88 out of 100
80Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
597Reviews23Q+A67Room tips
Reviews
Traveller rating
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+1
I am a Marriott Gold Member and have stayed at the JM Marriott Panama City twice last year for my bday and my husband's bday. we were treated like royals and enjoyed our stay very much but the hotel lacks F&B outlets therefore decided this year to stay at the Sorts Hotel. got in touch with the General Manager Lizzy Palma but she never replied to any of my emails. Informed the Marriott Bonvoy Gold CS. Finally thanks to Bonvoy I got a reply. I wanted to make arrangements for my bday cake and the party before my arrival. Stayed from 9th - 13th March in a 1 Bedroom Suite with 2 Baths. The GM lacks communication with guests and she passed me on to someone at the Front Office she was OK professional and sent her my bday cake design. Took them few days to come back to said they are charging for the cake although I have booked the PRIME STEAKHOUSE for 10 pax for my bday dinner. In the end they charged me for my bday cake USD 100 and USD 7 for bday candles!!! I wasn't expecting anything FOC but this is the first time I have been charged for a bday cake in a 5 star hotel. One my bday I received no flowers or any wishes from the GM or any of the staff which I thought was vry rude and unprofessional. specially being a hotel guest staying in a suite and a Gold Bonvoy member no recognition. We stay from 9th - 13th March and the hotel are are quite rude specifically the Panamanians the Colombians and the Venezuelans are the ones actually doing all the work and very professional. During our stay when I was speaking to the staff they did not hide their feeling about the GM - Lizzy Palma they used colourful language to describe her. I am sure this woman is a real piece of work. Nasty and never ever came to say hello once during my stay. On my bday night the Restaurant Manager Manuel was taking take of my party personally and what a beautiful , kind and professional person he is. Manuel made sure everything was perfect from Champagne , wine and all the cocktails and my bday cake etc etc. He probably THE BEST Manager of that hotel. He will also be the only reason I will go back to the Sortis during my next visit. Housekeeping is pretty bad. I saw the way the HK washing my coffee cups just tap water and cleaning spray.!!! Shocking. Wifi for the hotels guests didn't work for 2 days. Luckily we had Panamanian SIMs we used mobile data . I don't use Public wifi due to safety reasons. Hotel public areas are not very clean either. Overall the hotel is nice and modern with good F&B outlets. Prime Steakhouse - Tomahawk Steaks highly recommended. We were offered as a 'Sorry" a complimentary airport drop. Our Our Harry was great and very professional. He is not the official hotel driver but he is the only one who spoke English so the hotel had asked him to take us to the airport. AVOID THE RUDE & NASTY GENERAL MANAGER…
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Date of stay: March 2020
Value
Location
Service
Helpful
We were supposed to be staying at the Sortis for 5 nights on our first childfree vacation. The hotel itself was fantastic, great rooms, great food, amazing pool area and very clean. However we had our first night there and the next day pandemic precautions were being issue in Panama, as well as Canada (our home country). When we returned from dinner we found that every hotel patron's temperature was being taken as they entered the hotel, and we opted to leave early, worried we wouldn't be able to get home to our one year old. Due to the extenuating circumstances and the lockdown that imminently ensued, we thought we should be eligible for a refund, but because we 'checked into the hotel' they keep telling us they can offer no money back. Unfortunately we will not be using Marriott again after this bad experience.…
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Date of stay: March 2020
Value
Cleanliness
Service
Helpful
This was a fantastic place to stay. The staff was friendly and helpful, housekeeping went over the bar in exceptional service, all restaurants were great (esp the sports book diner), beds were fantastic. It would be a crime not to mention the pool area. It was so modern and pleasing. Cons were lots of hookers (gorgeous) walking around looking for clients. Not a lot of English spoken here. Prices were high.
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Date of stay: March 2020Trip type: Travelled with friends
Helpful
Checked in 5pm. cumbersome and 100 a night deposit for incidentals. Called 3 times to stock mini bar, said no soft drinks only beer Asked for room clean, waited 3 hours no turn down service housekeeping didnt take laundry Decor very modern and tinny, doesnt feel luxury we will see if trip improves - feels a solid 4 star, with some nice f and b options
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Date of stay: February 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Yadiuska A, Guest Relations Supervisor at Sortis Hotel, Spa & Casino, Autograph Collection By Marriott
Responded 23 Feb 2020
Dear Marc m, Thank you for choosing Sortis Hotel, Spa & Casino and for sharing your honest feedback with us, we really appreciate it. We sincerely apologize for falling short in meeting your expectations, I will share your feedback with the hotel team to ensure they are following the correct standards to prevent this situation from happening again. Once again, thank you for your feedback and hope to see you whenever your travel brings you back to Panama City! Best Regards, Brenda Cleghorn Guest Relations Supervisor
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This is one of the coolest hotels I've stayed in. The staff are very friendly and always happy to help. The rooms were extremely clean, and its in a great location. It's everything you need and more when you're staying in Panama city.
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Date of stay: September 2019Trip type: Travelled on business
Value
Rooms
Service
1 Helpful vote
Helpful
PRICE RANGE
US$124 - US$167 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
391
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Claim Your Listing Frequently Asked Questions about Sortis Hotel, Spa & Casino, Autograph Collection By Marriott
Which popular attractions are close to Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Nearby attractions include Palacio Bolivar (0.3 km), Soho (0.4 km), and Nina Concept Store (0.4 km).
What are some of the property amenities at Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Yes, a parking garage is available to guests.
What are some restaurants close to Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Conveniently located restaurants include Gabriella Trattoria, Siete Mares, and Makoto Panama.
Are there opportunities to exercise at Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sortis Hotel, Spa & Casino, Autograph Collection By Marriott have an airport shuttle?
Yes, Sortis Hotel, Spa & Casino, Autograph Collection By Marriott offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does Sortis Hotel, Spa & Casino, Autograph Collection By Marriott offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sortis Hotel, Spa & Casino, Autograph Collection By Marriott?
Many travellers enjoy visiting Capilla San Jose (4.1 km), Plaza de Francia (7.1 km), and Panamá Viejo (4.3 km).