Give me a break.....the "free breakfast" today is a cereal bar, a banana and orange juice because of COVID-19. "Just give me a coffee" I said. No cream, not even the powder. What idiots. Bakery is a short walk. I stayed at Selina Casco Viejo the day before yesterday an they made me espresso in the morning an a rooftop bar with cocktail and full menu. This place blows.
A Hampton is a great hotel choice, and this one was no different. It was clean, the rooms/bathrooms were nice, the staff was helpful, and the complimentary breakfast was good. It's located in an area with plenty of restaurants, shopping, nightlife, sights, etc.
The front desk was not too friendly when I started asking questions about the price and amenities; it was not until I booked the room that their attitude became more welcoming. The hallways smelled a little like mold/humid. In all fairness, I was traveling during COVID-19 days, and perhaps the cleaning staff is limited, and also, maybe due to limited number of guests, the building didn't merit constant cleaning everywhere. I add that the cleaning crew was extremely helpful and friendly though. The curtains couldn't be fully closed, and I had no privacy from the building across. The hotel is in a central location.
A lot of hotels just aren't ready to open. They failed to use the closure during the pandemic to ready and clean rooms thoroughly. So much is being blamed on Covid 19, when it is really inadequate maintenance and management. This hotel just smelled - musty, dank, old, mildewy. Only one of the two elevators worked. Exited the elevator to a stained floor and an overwhelming odor. Entered the room, that had the same foul odor. The room had the guaranteed clean sticker on the door. Why was there a oat from the breakfast bar of the previous guest on the floor. Changed rooms. Same foul odor, albeit less intense. Gave me a terrible headache. The rate was to include breakfast. Breakfast was an apple, granola bar, Sunny Delight, and bottled water. You could get coffee to go if desired. While waiting for my breakfast bag, I saw roach number one. Waiting to check out, and there was roach number one's other family member crawling down the wall behind the front desk. Every time I went to the front desk, there were always other guests present. This indicates too many problems. I asked to change hotels, but there were still many hotels that had not yet reopened. Luckily while walking to breakfast we found another hotel the very next morning and checked out. Low lights will not hide the dirty carpets and horrible smell.…
Clean spacious room with city view. Includes great breakfast. Location is within walking distance to Metro station and many restaurants. Nice rooftop pool with views and additional pool towels. Great value!!
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