Not a 4 star hotel. The hotel is nice but needs work. So much effort into the lobby and thats about it. Painting of the exterior and the pool area needed, a working gym is needed as the pictures of the gym shown is not what the gym looks like. Location is good. Room was ok. Started with 5 different sized towels and when house keeping came left me with just two. Did not fill the toilet paper. Two paper flat pillows called for two more twice and was never given the additional nor was a call back given to our room. I had to go get it myself. I called twice for pool towels and was told there was none. Another person asked a person who worked there and he returned with 8 towels and they were given to people lounging on chairs and none to the people actually in the pool. Alot of bird feces around the pool area also. When my spouse brought these things to the attention of the front desk she was given a mediocre response. I then went and gave the same complaints. I was given a late check out as compensation. No one at the pool bar, no one at the lobby bar. No microwave, no refrigerator, had to get my own ice. No coffee maker/tea or water. I asked for hot water for tea and was literally given a small cup of hot water. An iron holder but no iron. No blow dryer. All basic "4 star hotel amenities". Breakfast was apart of our stay and was closely monitored to the point where I had to ask for a bit more to equal a regular sized portion of eggs as I was served the portion an 8 year old would eat. The only truly pleasant people who work there were house keeping that said hi when you passed by them.…
Perfect hotel, clean and for a reasonable price. Including a modest breakfast but a perfect spot in the city with a great view. Staff is very friendly. Good bed and good wifi. Airco is very cold. Lots of nice restaurants in the neighbourhood.
By far the worst hotel for the money! Molded walls, horrible service, unfriendly staff, extremely unmaintained! Many hotels in panama offer better service for less and the service here is the worst I’ve experienced of my trips to panama. Rooms are extremely outdated with antique furnishings, the elevators close within 3 seconds and came verrrrryyyyu close to hitting my 6 month old in the head as her mom stepped out, they tell us 25 minutes for food every time we order but it takes 1hr plus. You call the front desk for anything there’s never an answer, workers are dressed in plain clothes so you don’t know who is who, they had a wedding outside which is great for the people getting married by the pool but they removed all canopies for shade from other guests who paid to stay and all seating was taken so we had to sit on hard concrete, no ice machines, and when we ask the bartender or restaurant for ice they say there is none so we had to buy ice from a market down the street, then to top it off some random person who I still do not know who he was tells me I can’t drink my beer in the restaurant after the worker tells me 30 min for pizza at 10pm when nobody is eating and they are walking around doing nothing. He makes a scene and throws his hands in the air signifying “your a nobody” while he eats his food but we have to wait 30 min for a personal pizza. My mom ordered spaghetti and they say 25 min, but 45 min still hasn’t came. 1 hour 30 min later it comes to the room because she leaves the restaurant and tired of waiting. This is by far the worst experience I have ever encountered at any hotel out of all my travels in Panama and i would not recommended this place to a person even if they gave nights for free! I’m am beyond disturbed about this service, environment, and people that work here! HORRIBLE!!!! Housekeeping is amazing people but everyone else should be ashamed of themselves for the service offered. I never write reviews but this place needs to be put on blast and guests need to know there’s MANY places better than this and I highly recommend never to book this!!!! Also, we needed to get our keys reprogrammed at least 10 times in 4 days because they didn’t work - pick something else!!…
Great location! Rooftop pool with bar (if you like beer)! Good breakfast! But the rooms are trash -stained carpets, shoddy repairs in the walls, broken safe, door lock (photo). No wonder it's on sale! The photo showing water leaking from the wall is of the breakfast room.
Stayed 9 nights in january with my friends. Location in good close to suoermarkets an some restaurants. Rooms are big but there is some smell in the air. The pool is small. Breakfast good but could be improveded. iT was the same for 9 days.
Good value for the money in an expensive city. Could definitely do with an upgrade but good enough for what I needed. I stayed here on 2 seperate occasions in Jan 2020. Located on the financial district, it's a stones throw from the British and German Embassies, in a safe area close to restaurants and fast food chains. Its a good hour walk into Casco Antiguo (for me at least!), or just 10 mins in an uber. The pool area is small and seems to be inundated with non residents on day passes at times. I never had breakfast but did have a nice evening meal in the restaurant.
Big room, but smelly due to humidity. The AC couldn’t be set on higher temperature, so we had to freeze at 18 degrees Celcius. The pool is not too big and not too clean. The breaksfast was good, with vegetables & fruits, and other options for europeans.
The good side: Good location, large room, helpful staff, every day a different breakfast menu, large TV channels selection, a nice separation of the bathroom (sink on one side and toilet+tub on the other side), thus creating the possibility of one guest using the toilet while the other washing hands/teeth, plenty of electric sockets in the room The bad side: Dirty and smelly carpets, obsolete furniture, loud AC (must be tuned off while sleeping), window blocked on open (1 cm gap - enough to hear the nearby parties, if any), keycard kept on demagnetizing every 2 days, tub needs changing, bugs in the room (I killed one and two got away). Slow wifi, not poor, but somewhat annoyingly slow.
We spent 2 nights after arrival to Panama to visit the Citi and Panama Channel. Costs of taxi from airport 25$. You can negotiate lower price but after 12 hours in the plane it is hard. Localization is good. Close to hotel you have shopping center so you can buy something for your trip. It is 45 minutes walk to the old city. From hotel for 15$ you can order the taxi the Panama Channel Miraflores Lock and Museum. We booked the room for 3 persons. The bed for 3rd person was really terrible. I would not recommend it. Breakfast was OK however coffee was served only after 30 minutes.
The hotel is quite good. So far the service was good. The just need to upgrade the elevators and some of the bathrooms. For the rest is quite fine for the price you pay. Recommended. The receptionists are very friendly and helpful.