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Via Israel y Calle 77 San Francisco, Panama City 0819 Panama
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$138
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360
Panoramas (101)
Room & Suite (327)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Panama
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 122 hotels in Panama City
Location
Cleanliness
Service
Value
Travellers' Choice
Sheraton Grand Panama is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Casino and Gambling
Airport transportation
Car park
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Poolside bar
Tennis court
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
Spanish
Hotel links
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Location

Full view
68Somewhat walkable
Grade: 68 out of 100
39Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
885Reviews11Q+A100Room tips
Traveller rating
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  • 141
  • 52
  • 38
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Popular mentions
Zippy19841 wrote a review Feb 2021
1 contribution
No kettle in the room, you have to call room service for hot water. There was a coffee machine in the room, and coffee grounds, but no filter, again, you have to call room service. As there was no daily housekeeping due to covid, once you ran out of tea bags, or coffee, or coffee filters, you had to ring up room service for more, and they only bought one, even if you asked them for more, which meant if you drink tea or coffee 2-3 times a day like I do, you're making multiple calls for a tea bag or coffee grounds. You could request housekeeping each day, however, when we requested them, they didn't clean the room, just the bathroom. The room was not vacuumed, and the sheets were not changed. I raised this with the manager, and he said it was a new Marriot corporate policy! Next, don't believe what you read on the website about the amenities the hotel offers. The website is not kept up to date with changes the hotel is required to implement due to covid lockdowns. I raised a complaint with the manager that the website is misleading. At first he said the virus restrictions are fast moving, and they cannot keep up with the changes, to which I countered the gym had been closed for 4 weeks - more than enough time to update the website. To be more specific, I searched on the Marriott website and filtered for hotels that had a gym. The manager then said the website was not wrong, the hotel did have a gym, just that I was not allowed to use it. No apology, no concession, no nothing. Lastly, while the hotel normally has a selection of restaurants, due to pandemic restrictions, only one was open, and that was serving a reduced menu. Food was overpriced, I highly recommend downloading a delivery app and ordering out. If you have any kind of dietary restriction (e.g. vegetarian), your choices off the menu are going to be between salad A and salad B. Breakfast was ok, though they didn't have any cereals on offer.
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Review collected in partnership with this hotel
Date of stay: February 2021Trip type: Travelled on business
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Darkona007 wrote a review Feb 2021
1 contribution
My stay at the Sheraton Grand Panama was better than usual. The Desk personnel and the pool bartender were exceptional. The country is in lockdown, but the staff made the hotel a small oasis of civility in the middle of a stressful visit. Thank you and see you soon.
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Review collected in partnership with this hotel
Date of stay: January 2021Trip type: Travelled on business
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Curiosity35665511782 wrote a review Nov 2020
1 contribution
The hotel was generally clean and our room was OK. A few times when I called the front desk, no one would answer. I also made a couple of requests by phone (in Spanish!) that resulted in no action which necessitated my repeating the requests in person at the front desk. Pool and spa closed; housekeeping only by request. Only 1 restaurant on property was open, and our complimentary breakfast involved the same waiter each day who did not listen to my orders; he brought me things I did not ask for and did not bring me things I had ordered.
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Review collected in partnership with this hotel
Date of stay: November 2020
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Cap M wrote a review Nov 2020
Thailand5 contributions
Second stay at a Marriott property in the last week. Both cases were definitely below standard. At the Sheraton when we first checked in, I was not offered the usual option of points or a gift. I had to mention it to the agent at check. Even though the occupancy rate of the hotel was very low I was not offered the usual upgrade. The first room assigned was next to the elevator. After requesting another room I was assigned a room further away for privacy and quiet. There were no washcloths in the bathroom. I requested two times by phone and the third time went down to the front desk and requested. Never did receive them. The toilet in the bathroom would continually run after flushing and I had to remove the top of the tank to reseat the flapper valve every time. The wifi was marginal and has no security password required is required to access. We went down to have something to eat in the hotel restaurant. The table we were assigned was not clean. There were only 3-4 people in the whole restaurant. The food marginal. My wife had a glass of wine that tasted like grape juice. Later that evening she did not feel well and had gastric distress for 2-3 days. I imagine the response I will get is it is due to COVID. The staff in general are not motivated to provide service. I could go on, but I think you get the picture of the situation in this hotel. Would not stay here again. The stay I had at the Marriott in the Villages prior to this one was worse.
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Review collected in partnership with this hotel
Date of stay: November 2020Trip type: Travelled on business
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Response from Sara Pardo, General Manager at Sheraton Grand Panama
Responded 28 Nov 2020
Thank you Capt M, Your feedback is very important for us. We apologize for falling short in this opportunity. As a teachable momentwe have shared your comment with the appropriate teams in order to take actions and avoid this situations to happen again. Thank you for your sharing with us.
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Paul C. wrote a review Mar 2020
Dunmore, Pennsylvania4 contributions1 helpful vote
"GRAND" in EVERY way !!!!! From the first entry into the lobby to the restaurant, pool area and the rooms, This hotel is the "GRANDEST". The staff is at your service. Your slightest needs are met instantly.
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled on business
Room Tip: Visited 3 rooms and ALL were SPECTACULAR.
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Response from NHPanama, Director General at Sheraton Grand Panama
Responded 24 Mar 2020
Good morning Lifeflyer: On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Grand Panama. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Grand Panama and we hope you choose to create more memories here whenever your travels bring you back to Panama City. Regards,
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PRICE RANGE
US$113 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton panama city hotel panama city, panama city sheraton
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
361
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Frequently Asked Questions about Sheraton Grand Panama
Which popular attractions are close to Sheraton Grand Panama?
Nearby attractions include Libar Panama (0.07 km).
What are some of the property amenities at Sheraton Grand Panama?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand Panama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Panama?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Grand Panama?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Sheraton Grand Panama?
Conveniently located restaurants include Parrillada JIMMY, Restaurante Azafran, and Golden Unicorn.
Are there opportunities to exercise at Sheraton Grand Panama?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Grand Panama have an airport shuttle?
Yes, Sheraton Grand Panama offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Panama?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Panama offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Grand Panama?
Many travellers enjoy visiting Capilla San Jose (4.3 km), Plaza de Francia (5.6 km), and Panamá Viejo (2.6 km).