Very good attention, social distance in breakfast may improve, I returned later than 11pm after dinner, the security person wasn't able to determine if I was a guest or not with my ID, had to show him my room card
As resort owners in Nicaragua whose resort garners 5 "bubbles" in both hotel and restaurant reviews, we have high expectations. The Hyatt ALWAYS meets or exceeds those expectations. We have always and continue to love every aspect of our experience here.
It is a brand new world for the hotel industry. Right now only the brave and desperate are trying try to rise to the challenge of keeping their hotels open, and meeting guest expectations. Sadly the majority will fail. And as annoying and frustrating it is, I will try not to judge. However, a few small things. If you have to keep the hotel running with just a few staff members, inform your guests of what to expect exactly, under the circumstances. If you are going to turn the hot water down to lukewarm to save a few bucks, we understand, but do alert us before we book a room. Breakfast was an afterthought, not worth offering- running out of bacon is inexcusable (considering the Hiper Colonia right next door). Possibly keep a few more lights on in the lobby and restaurant area, you aren’t saving much on electricity that way, and it’s downright creepy. If you really want to save electricity costs, run the pool pumps for only one hour a day, it makes a HUGE difference. Otherwise the rooms are nice and big, bed is super comfy, and the location is prime, right next to the biggest mall in Managua. I would book again, but not enthusiastically, particularly under these circumstances.…
Wonderful modern and beautiful hotel conveniently located next to shopping and activities. Highly recommended. The rooms were very clean, and the staff was helpful and very accomodating. GREAT Breakfast!!
Excellent hotel, well located and convenient, ideal for business trip or vacations, with or without family, the mall (3 minutes walking) gives plenty of gastronomical options. Good gym, full buffet breakfast.
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