Metropol Palace, a Luxury Collection Hotel, Belgrade
1,383 reviews
#23 of 127 Hotels in Belgrade
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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Doctors available 24/7
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Metropol Palace, a Luxury Collection Hotel, Belgrade
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 127 hotels in Belgrade
Location
Cleanliness
Service
Value
Travellers' Choice
This stunning Marriott, Luxury Collection hotel is located in the very center of the city. With its park surroundings, exceptional accommodation and impeccable service, the Metropol Palace offers you an unforgettable Belgrade experience. In addition to the exciting location and luxurious accommodation, guests can also enjoy its numerous amenities, from the peaceful privacy of the Spa & Wellness area, to an exceptional dinner in one of the hotel restaurants. The hotel’s preserved historical heritage effortlessly combines its elegance with the freshness of modern details, resulting in a refined and relaxed atmosphere. This has always been the trademark of Metropol Palace and the reason for the hotel’s famous clientele.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Languages Spoken
Russian
Location
Full view
95Great for walkers
Grade: 95 out of 100
73Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
Bulevar Kralja Aleksandra 69, Belgrade 11000 Serbia
Name/address in local language
Getting there
Car HireSee all Belgrade car hire
1,383Reviews31Q+A100Room tips
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We stayed here for 6 nights in late December, 2020 and at times loved the place and at other times were rather underwhelmed. The Positives - Great staff working in the front of the hotel. The concierge, Vuk, was more helpful than any concierge with whom we have ever interacted. He went out of his way to make sure we were happy and that all plans were in order. The two daytime/evening doormen were also exceptionally helpful and friendly. The women behind the desk were also great (except for our initial room assignment - see below). - Nice fitness center and spa. My wife still raves about Dragona and her magic fingers. - Location. Close to everything. The Not-so-Positives - Pretty much every other member of the staff. The service in the restaurant for breakfast was pretty terrible and reminded me of Eastern European service just after the wall came down. Indifferent, bordering on rude. Housekeeping was focused on getting in and out of rooms quickly and not necessarily keeping house. We had to ask for towels, coffee, replacement dishes pretty much every night we were there. - Tired room. Although the weather never got above the mid-40s, we were constantly warm in our rooms (we had 2). We turned the A/C on but that only marginally helped. I can't imagine how bad it would be during the summer if faced with the same circumstances. - Recognition of Titanium Elites. When we checked into a nearly empty hotel, we were given 2 rooms looking out on a parking lot on a floor that was occupied by a rather noisy and messy (leaving food containers out in the hallway) group that was in Belgrade filming a movie. After one night, we asked for better rooms, which we were given (except for the A/C), but why did I have to ask? I would think that my loyalty would have been recognized ab initio and that we would have been given the nicest rooms they had, but no. As a postscript, I just filled out the Hotel Ratings (see below) and although I gave the hotel a 4/Very Good rating above, my individual ratings were average. Service was average because the high performers (Vuk, Dragona, et al) were dragged down by the slackers. The room was nice, but ultimately only average because of the A/C. And the cleanliness was only average because the housekeeping staff didn't seem to care very much. Would we stay here again? Only if we knew exactly what we were getting in terms of rooms.…
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Date of stay: December 2020
Location
Service
Sleep Quality
Helpful
We stayed at this hotel for 5 days. When we arrived we had to wait for more than one hour for our room to be ready. When we got the room it wasn't even clean and one bed wasn't arranged. The towels weren't clean, the shampo and the shower gel were opened. Next morning the breakfast was an absolute disaster. It was obvious there was not enough staff! no one was available to clean up the tables, so we can sit. So we decided to eat outside of the hotel even though we already paid the hotel for breakfast. The room wasn't clean at all, I found popcorn under the bed so I'm not even sure they changed the bed sheets. There were no clean towels, we called almost everyday to bring us a clean one. Very dissapointing for an alleged 5 stars hotel, I would give them only one star!! Just avoid this hotel!! *We asked for the manager but he wasn't available!…
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Date of stay: November 2020Trip type: Travelled with friends
Helpful
Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 4 Nov 2020
Dear Joumanakh11, Thank you for taking the time to share your feedback from your recent stay at our hotel. It will certainly be of great help to us to improve the mentioned areas. We truly appreciate and find it most helpful in order to deal with every issue stated, in the most professional and serious manner. Thank You. Indeed, we did face operational issues in the sections you mention, due to the sudden high occupancy the hotel experienced the last three weeks. Our resources were not enough due to the covid-19 impact since the first lockdown and even though the team tried hard to overcome the issues, still, we failed in these areas. Please accept our apologies for any discomfort and inconvenience created during your stay. The related Head of Departments and the General Manager have been informed in order to take all necessary actions to be able to improve in the mentioned areas, and even more in cleaning which is a must priority in every sense and in all periods. It is with regret to read that you did not speak with our General Manager or the Manager on Duty on his absence, to provide you with a solution on the spot. During the last three weeks, we had increased the shifts of our Managers on Duty to be able to support the needs of the increased number of our guests. Joumanakh11, thank you again for sharing your precious feedback. We will spare no effort to be back on track soon by reaching the high standards we had before the emergence of covid-19 and for which this hotel was known for. And we hope that you will provide us with the opportunity in a future stay to show you the improvements in our services based on your comments. We would be delighted to have you again as our guest. We remain at your disposal. Best regards,
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+1
I just finished a 8 night stay here. I was a bit worried after reading some really horrible reviews. I'm Platinum Elite with Marriott, Diamond with Hilton and Globalist with Hyatt so I had a few options but the location of the hotel was in between 2 offices that I have in Belgrade so went with this option. This was my first time in Belgrade and the first time at this hotel. I had several co-workers that stayed here and they really enjoyed it. I booked a Special Suite as I wanted a bigger room in case I had work colleagues over for business meetings. I went with another colleague that was an Ambassador Elite. He booked a normal room and he got upgraded to a Maria Callas Suite which is HUGE. They also upgraded my suite to a Maria Callas Suite so I was really happy. The suite was very large with dining room table. I was in room #327 and he was in room #227 so maybe all the X27 are Maria Callas Suites. (You can see some of my photos). The rates for a normal room were about €105 per night +tax Special Suite was €225+ tax and Maria Callas Suite a whopping €440 + tax per night. They said they were only offering maid service every 3 nights. I think you can probably get it serviced more if you ask. There were maids constantly in the hallways. I got it twice during my stay and that was fine. Staff was very friendly but they only had 1 person working and sometimes lines were long. They say you have to wear masks in the hotel but honestly they didn't enforce it and many didn't. The staff all did at all times. I was working insane hours there as I was working a full day and then working my meetings in the USA so ordered room service a few times. Really the food isn't that great and VERY limited menu with COVID. And many times I called down NO ONE answered the phone. It was frustrating. The best thing about the hotel is the location. It's really awesome and I'm glad I booked here. I heard the Hyatt is nice but location was horrible. This was right in a great part of town and easy to get to Knez Mihailova which is a gorgeous must visit street. Breakfast was included each morning up on the 10th floor. They had a buffet which was pretty mediocre. They had the same exact thing every day which consisted of some super fatty bacon, some mini hot dog type sausages. Some eggs over easy and scrambled eggs. Various breads, grilled vegetables, cereals and pancakes. Nothing really great but good for a quick bite before work. The waiters aren't too friendly and it's just self serve. I asked for some ice for my orange juice one day and they looked pissed that I asked. Over all I don't find service too good locally and people are in a badish mood. (Exception was Dva Jelena restaurant which I HIGHLY recommend). Super friendly there. The doormen at the hotel are really friendly and they can call a taxi for you. You have to be careful I heard of the taxis but hotel can arrange with no problem. I also had my office staff get me a SIM card so I could activate the Car Go app. It's an Uber like app which worked ok. Not as good as Uber but it works. A trick if you can't find a location or can't type the foreign address is just to order and put no address and you can show the driver when you get in his car and he can enter it. I only used it a few times but It was affordable. I took a taxi that the hotel arranged from hotel to airport and it was only around $15 US equivalent and I gave him $20 (2,000 Dinar) and he was thrilled. The only main downside of the room was the AC didn't work well. I like the room really cold and although some days were colder and I'd just open the window, other sunny days it was warm in the room. I can NOT imagine staying here when it's warmer. I think on the warmest day it was 65 degrees and it was too warm in the room. The AC controls in my suite were in 4 different rooms and it said it went down very low but it would never get cooler than 22 degrees C with the thermostat. Thank God it got cooler at night. I would keep the windows open in the living room but in the bedroom it would be too much noise in the morning. No way I'd spend €440 per night on a suite here. I'd be ok just booking the cheapest room and hope for an upgrade. As a Platinum I also got a 25 minute free massage included. I upgraded to 30 more minutes for around $30 more. The massage wasn't that great. I like a strong massage and the woman wasn't that strong and was talking the entire time so not too relaxing. Funny that most people here are pro-Trump. They HATE Biden there or I guess Democrats in general for what happened to them before with bombing. All in all, I'd stay here again for location but I'd really ask them to put me in a room where AC works well.…
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Date of stay: October 2020Trip type: Travelled on business
Value
Location
Service
4 Helpful votes
Helpful
Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 26 Oct 2020
Dear Saintba, Thank you for this detailed review. We truly appreciate it since it will be of great help to us to deal properly with every single issue you mentioned and improve. The concerned Head of Departments and the General Manager have been already informed to take the necessary actions to be able to increase our quality of service in all mentioned areas. We are pleased to hear that your first stay in our hotel was in general satisfying, and we look forward to welcoming you again. Also, we are glad that you chose our property for both your work and pleasure and found the member recognition great. Thank you. You recognised our effort to address the new cleaning procedures, and we appreciate you found it appropriate. Furthermore, we reconfirm that a guest can have a daily cleaning of his room upon request. Our associates are our greatest asset, and for you to find them friendly, makes us proud. We did reduce the food and beverage offer due to Covid 19, but we left the variety of items to be adequate. We will be trying to enrich our food and beverage experience based on your constructive comments. The sudden high occupancy we experience in October, and under this ‘new normal’ situation, did make the business operating a little bit difficult and challenging for our teams. Our colleagues strive to be as welcoming and professional as they need to be, but we are aware that sometimes, the level of work and guest fluctuation can be challenging for them to meet the expectations. Currently, we are in the process of relaunching our hotel after the lockdown period, and we still have to do several things to reach the level of service for which our hotel was known for before the emergence of covid-19. Therefore, please accept our apologies for every single issue you faced during your stay. We will definitely investigate the issue with AC to change the necessary defects for you to feel comfortable in the period ahead of us. Feel free to give us your preference for the type of massage for us to provide you with adequate treatment. Saintba, we are looking forward to seeing you next time. Best regards,
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+1
This was our first time at this hotel and In Serbia. We were 2 couples in 2 rooms. This is a five stars hotel situated on a main road with many shops and restaurants very near by. It is a short 10-15 minutes walk from the “center center “ - the Republic square. A taxi is available at $3-4 if wanted. The hotel has 10 floors and the 10th floor is the main breakfast, restaurant and dining room. Great views from up there of Belgrade. One can sit either inside or on the surrounding outside balcony. Besides the hotels restaurant on the 10th floor there is a caffe with limited operation hours and a few dishes on the ground floor- also with inside and outside seating which is great (at least for smokers like me...). The rooms are ok - very cousy and the bed is very comfortable. We were on the second floor. The room consists of all the usual amenities- flat screen TV, safe, small fridge, gowns. Toiletries. coffeemaker etc. We had a view of the attached park which was great. The hotels SPA is large and enjoyable. My wife took a few treatments (massage, manicure and pedicure) and I used the dry sauna once. The hotels entire staff are generally very polite and helpful. I got to meet and speak a bit to the hotels general manager, Ioannis who seems a very nice person. The only neg thing that I can think of is that the service at night at the restaurant on the top floor was very very slow. Except for that on the one night that we ate at the hotel all other dozen times that we ate there breakfast or just had a afternoon or night coffee the service was great! We will no doubt return to The Metropol Palace Hotel if ever back in Belgrade. …
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Date of stay: October 2020Trip type: Travelled as a couple
Helpful
Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 26 Oct 2020
Dear Jacks, It is so rewarding to hear your nice words. It means a lot and provides us with the necessary satisfaction and motivation that we all need in our daily business operation. We are so pleased with the fact that the first stay in our country and our hotel was as per your expectations: our location, offer, rooms, restaurant facilities, views and other highlights you found appealing. You had such an enjoyable stay, exploring our venues you find cosy, great, and it makes us proud. We will share with the whole team your kind words regarding our associates. Our General Manager, Mr Yannis Petrakis, sends his most sincere regards and thank you for this lovely review, indeed. Jacks, we hope to see you soon again. It would be a pleasure for us to have you once again as our valuable guest. In the meantime, we remain at your disposal and wish you to stay safe and healthy!
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Second visit, after many years. it is true that the Hotel looks older and need some maintenance. But the kindness and efficiency of the staff give back all credits. And there is a new rooftop with extraordinary views of the city where you get the breakfast! and the best gym and spa with a great indoor pool !Strongly recommended!
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Date of stay: October 2020Trip type: Travelled as a couple
Helpful
Response from Nikola Milovic, Marketing at Metropol Palace, a Luxury Collection Hotel, Belgrade
Responded 12 Oct 2020
Dear Tzekou D, It is rewarding to hear that you chose our hotel once again. We enjoyed welcoming you back. We are so grateful to hear that you recognized and gave credits to our polite and professional staff. It surely means a lot to us, and we will share your positive thoughts with the whole team. Yes, we did open our rooftop restaurant a week ago, and it is so great to hear that guests find it as the best venue to have their breakfast overlooking the city, and having Belgrade on your palm. Our wellness facilities are the ones that guests praise the most, since we have the spa centre and 25m long pool in the city centre, overlooking the park, and this is a true pearl. Thank you for pointing this out. Your recommendation for our hotel leave us with a good feeling, and we are more than happy and thankful for this. We are looking forward to having the opportunity to be your host again in the near future. Best regards,
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PRICE RANGE
US$96 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropol palace belgrade, metropol palace hotel belgrade
LOCATION
SerbiaBelgrade
NUMBER OF ROOMS
139
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Claim Your Listing Frequently Asked Questions about Metropol Palace, a Luxury Collection Hotel, Belgrade
Which popular attractions are close to Metropol Palace, a Luxury Collection Hotel, Belgrade?
Nearby attractions include Belgrade at Night (0.2 km), Nikola Tesla Museum (0.3 km), and Tasmajdan Park (0.4 km).
What are some of the property amenities at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Yes, valet parking is available to guests.
What are some restaurants close to Metropol Palace, a Luxury Collection Hotel, Belgrade?
Conveniently located restaurants include Na Cosku, Madera, and Smokvica - Molerova.
Are there opportunities to exercise at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Metropol Palace, a Luxury Collection Hotel, Belgrade have an airport shuttle?
Yes, Metropol Palace, a Luxury Collection Hotel, Belgrade offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Metropol Palace, a Luxury Collection Hotel, Belgrade?
Yes, dry cleaning and laundry service are offered to guests.
Does Metropol Palace, a Luxury Collection Hotel, Belgrade offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.