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Hotel Phoenix

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#21 of 60 Hotels in Zagreb
Certificate of Excellence
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1 room 2 adults 0 children
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198 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Ljubljana, Slovenia
Reviewed 6 days ago NEW

I booked 3 days in Phoenix hotel with my friends at the end of 2016, including New year˙s eve party. We were generally very satisfied with this hotel. Rooms are nice and clean. Staff was really professional, friendly and allway ready to help - especially waiters and reception staff. Hotel provide many helpful information about trips and events in Zagreb....

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Helpful?
Thank damijang2017
Reviewed 2 weeks ago

I was disappointed overall. I would rate the hotel as three stars at most. Staff was accommodating. Towels/gowns require a deposit, which you receive back... not stated ahead of time. Good breakfast. Dinner was ok. Only a 2 hour allowance in the spa area per day.

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Thank Tamlyn H
Reviewed 8 December 2016

Hotel in not at good location, its 20 minutes from city center.We booked classic room with spa and a chocolate massage, but it was some other massage not very well done and we got very small room on the last floor. Wellnes center could be better. Breakfast is excellant

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Helpful?
Thank Maja H
Reviewed 4 December 2016 via mobile

Great staff, Lukas? was really helpful and friendly, also Branko, helped us at anytime. About the place, great breakfast great rooms,shower, wifi, dinner, place to park,etc. The only bad thing is the location.

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Helpful?
Thank Turi M
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear guest! Many thanks for your comments regarding the room, restaurant and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. Hope to see you soon. Kind regards,

Wiltshire
Reviewed 4 December 2016

Stayed here for 2 nights late November 2016. The room is very comfortable, clean and tidy and has a nice shower room. Flat screen tv on the wall and has a mini bar fridge if required. There is a free safe too! I would return because the staff were all nice and friendly and the room was. £70 per night...

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Helpful?
Thank Lowbourne1
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Guest, Thank you for taking the time to write a review about your stay at Hotel Phoenix. We are very glad to hear such a nice words about our decoration and staff. It will be a real pleasure for us to host you in our hotel again. With kind regards,

Belgium
Reviewed 11 October 2016

We booked a "classic room with spa & relax". The bed was good,. The shower in the bath was old and dirty. There was a showerdoor missing. 2 lights in the room didn't work. The food in the restaurant was good, very correct and friendly waiters. The Wellness was a big disappointment ! Being downstairs in the wellness area, nothing...

Review collected in partnership with this hotel
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Thank paulvE4884LN
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear guest, thank you very much for your review and for your useful remark which constantly help us in improving our standards and the service to our guests. I will extend your compliments to the entire staff. We very much hope to have the opportunity to welcome you back soon. Warmest regards,

Abu Dhabi, United Arab Emirates
Reviewed 11 October 2016

I like too much the room, Resturant , gym and room services. Staff are very friendly and professional. Reception people are too kind and they helpt me when they gave me the room 3 hours before the check in. The two reception men are so kind and the teciption girl is friendly and wonderful. I like too much the staff...

Review collected in partnership with this hotel
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Helpful?
Thank waseem_127
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Guest, truly appreciate your review, it is so pleasing to read that we met all expectations and you had a delightful experience. We thank you the customers who take their time to inform us about it! Warmest regards,

Reviewed 29 September 2016 via mobile

Nice Hotel though away from city centre. Helpful staff with a good breakfast spread. Suggest to carry your own Kettle if you are a tea or coffee lover as they do not have facility and specially if you are an early riser and addicted to bed tea as they start serving breakfast not before 7 am. In total a good...

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Thank poonam g
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Guest, thank you for your feedback and we are looking forward to welcoming you again. Best regards,

Zagreb, Croatia
Reviewed 21 September 2016

Perfect wedding organization with excellent food and service. Excellent communication waiters and guests. Beautiful reception area with excellent food, parking, and landscaping Room with all necessary, clean, tidy and beautifully decorated.

Review collected in partnership with this hotel
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1Thank majam16
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Guest, Thank you for taking the time to write a review about your stay at Hotel Phoenix and for your recommendation. We really appreciate your compliments. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for...

Paris, France
Reviewed 15 September 2016

Beds are very comfortable. Room is well equipped and the WI-FI is good. We took 2 rooms (for two couples) and everyone liked the hotel. Breakfast was good and well prepared. Parking lot is large with a door to enter directly to the hotel. We all enjoyed our stay.

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Helpful?
1Thank ilanarie
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Guest, Thank you for taking your time for the review. we love to hear about our great services. We really appreciate it and hope to see you soon, take care!

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated in Zagreb's eastern business zone, the elegant Hotel Phoenix is just a 15-minutes drive from the city centre. It offers welcome surprise, FREE Wi-Fi,wellness & SPA area (endless pool, whirlpool for 8-10 persons, sauna, relax area), FREE fitness room, FREE anatomic Biopur pillow available on request, gratis parking space. Each elegant room at Hotel Phoenix features a free Wi-Fi, a flat screen TV with satellite and cable channels, air conditioning, comfortable beds with Biopur anatomic mattresses for a good sleep and a private bathroom. Bathroom amenities include the luxurious Aromatic Collection (Rituals, Pascal Morabito).The hotel's A la carte restaurant Maestro offers delicious Croatian and international cuisine. Guests can enjoy buffet breakfast with show cooking, during which a variety of pancakes and omelettes are prepared. A wide rage of fruit cocktails is available at the bar.The Hotel Phoenix has a wine cellar and an elegant lounge area suitable for gathering smaller groups. Guests are served a selection of top quality Croatian and world-renowned wines of their choice. The lounge bar with its large windows offers a view on the flowery terrace, where tea, coffee and a light lunch menu can be served.There is a fully equipped GOLF INDOOR CENTER. Golf simulators in Phoenix Lounge are recognized by the U.S. PGA.The Hotel Phoenix can be easily reached from the A2, A3, A4 and A12 highways. Public bus station is just 50 metres from the hotel. Transfer from Airport to the hotel and vice versa can be organized on request. ... more   less 

Additional Information about Hotel Phoenix

Address: Sesvetska Cesta 29, Zagreb 10360, Croatia
Region: Croatia > Central Croatia > Zagreb
Price Range: €65 - €82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Phoenix 4*
Number of rooms: 55
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Zagreb
#12 Romantic Hotel in Zagreb
#14 Luxury Hotel in Zagreb
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Phoenix staff and other travellers.
2 questions
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Dallas, Texas

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont take a room on the last floor”
 of 5 bubbles 811majah, 7 Dec 2016 | Read review
“Any room is ok because there isn't any great views really,”
 of 5 bubbles Lowbourne1, 3 Dec 2016 | Read review
“About 20 min. from the hart of the city. Not far from the Airport and good location for traveling south or east of the city.”
 of 5 bubbles ilanarie, 15 Sep 2016 | Read review
“Rooms on the firts floor have bigger beds and larger spaces.”
 of 5 bubbles 243izabellaa, 26 Jul 2016 | Read review
“Make sure you are not getting the really small room-standard room?”
 of 5 bubbles Thomasli, 6 Feb 2016 | Read review
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