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The Westin Zagreb

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The Westin Zagreb
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976 Reviews from our TripAdvisor Community

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Showing 787: English reviews
WINNIPEG
Reviewed 1 week ago

I don't stay in many 5 star hotels. The room was like most I have stayed in, the lobby huge and opulent. There were several high speed elevators. I was disappointed in the breakfast buffet. The foods were crammed into quite a small location. There was so much china and flatware on the table it was difficult to eat. The...

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Thank ROSEMARY C
Singapore
Reviewed 1 week ago via mobile

Was having a very high expectation from Westin which we have stayed in many other Westin around the world. This is definitely not to the mark of my "Westin" as I've ever visited. The place looks abit old and run down. But rooms are ok with reasonable size, beds comes with high quality linens, but the toiletries and bathroom are...

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Thank Skywalker008
Garmisch-Partenkirchen, Germany
Reviewed 1 week ago via mobile

Stayed one night for a business conference. Decent enough, but I cannot say I would go out of my way to stay here again. Room was fine, good bed and pillows. Wifi worked fine.. wide selection at breakfast and attentive staff. Coffee unfortunately was from a large urn, the type you have for conferences. Gym was large, but full of...

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Thank James H
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, Thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions online. We appreciate your feedback and hope that you will give us another opportunity to show you that we can do much better. Best regards

A TripAdvisor Member
Level Contributor
53 reviews
13 hotel reviews
4 helpful votes
Reviewed 1 week ago via mobile

We were on vacation, but we arrived at the same time as the Davis Cup as well as a convention and cruise ship. The hotel was full to capacity. The staff did their best to accommodate our early check in request at 9am. We finally got to our room at 12:30pm. The room had a great city view. The rooms...

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Thank A TripAdvisor Member
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and thank you very much for your feedback. Great to hear that you enjoyed your stay. Especially thank you for the comments in regards to our staff. We hope to be able to welcome you back soon. Kind regards.

saint-mandé
Reviewed 2 weeks ago via mobile

I stayed 5 nights. What is great is the fitness center inside, the hugest one I've ever seen. I didn't go to the pool. Rooms are not so impressive like a standard business room without charm. As we say "devil is in details" what is more surprising is about the cleaning that is closer to any change than up to...

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Thank gilles260260
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb and thank you for sharing your impressions with us. I am sorry that you did not feel satisfied and apologize for the inconveniences you experienced in our hotel. I will share your feedback with my team and we will certainly work on the improvement, especially with our service and staff in our...

Reviewed 2 weeks ago via mobile

I love Zagreb, everything about it... I think throughout this year's I expected more of Westin. They claim 5 stars, but it is not even close to range of 5 star hotels compare to USA. Food is excellent, the service could be better I have to admit. Also their rooms have this wierd smell. They are clean and neat but...

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Helpful?
Thank Iva M
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb and thank you for sharing your impressions with us. I am happy that you enjoyed our food and the view from the room. I am very sorry that we did not fulfill your expectations. We will certainly work on the improvement, especially with our service. We appreciate your feedback and hope you...

Belgrade, Serbia
Reviewed 2 weeks ago

This Hotel is ok, rooms are ok, food is very good, nice staff,but as in some hotels wi fi is not good- connection problem, every time you have to do it manually. The network is not allow to be remembered on your device. Every time you have to start agin on every divice you have Mobile , IPAD or laptop....

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Helpful?
Thank Rodoljub S
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, Thank you for staying at the Westin Zagreb Hotel and thank you for the nice feedback in regards of our rooms, food and staff. We are very glad to hear you appreciate it. On the other hand, we are very sorry and apologize for the inconvenience with the WIFI. Once again thank you and welcome back to the...

Reviewed 3 weeks ago via mobile

The hotel is OK Clean and big rooms Quiet hotel and nice breakfast Beds are rather small 1,90-2,00 meters Somewhat out of the city enter but in 15-20 minutes you can go there More a business hotel without much charm

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Thank Hans K
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin and thank you for sharing your impressions. We are looking forward to welcome you back upon next opportunity. Best regards

Budapest, Hungary
Reviewed 3 weeks ago

Stayed in this hotel in October 4 nights on business. We got a special room rate due to an international event, but we still found it bit overpriced. The hotel needs renovations which are done each night after 10:00 pm mostly in the lobby. However, the rooms still look okay, if you look at them well, you can realize that...

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Thank Krisztina V
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and thank you for sharing your impressions. I am sorry that you did not feel fully satisfied and apologize for the inconveniences you are mentioning. We are looking into the mentioned matters and will improve. Hope to be able to welcome you back and that you at that time will be able to see...

Santa Barbara, California
Reviewed 3 weeks ago

This hotel is very popular for business meetings, conferences, trade shows, and it is too hectic for a relaxing vacation. When we arrived, the parking lot was full and it was a traffic nightmare to finally get a spot. They agreed to only charge us for one night, but I thought they should have been even more gracious. I most...

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Helpful?
Thank Toni M
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and thank you very much for the great feedback in regards of our location, services and staff in our restaurant. I am glad to hear that and I am happy that you enjoyed your stay in the hotel. It would be great to see you back soon. Kind regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Zagreb

Address: Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Price Range: €78 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin
Hotel Style:
#2 Spa Hotel in Zagreb
#5 Casino Hotel in Zagreb
#9 Family Hotel in Zagreb
#11 Luxury Hotel in Zagreb
#12 Business Hotel in Zagreb
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Zagreb staff and other travellers.
7 questions
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Questions? Get answers from The Westin Zagreb staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with clean windows. I couldn't see out of mine.”
 of 5 bubbles 939LynnC, 30 Nov 2016 | Read review
“rooms on the 9 floor are ok”
 of 5 bubbles Rodolnub, 19 Nov 2016 | Read review
“Ask for a room facing the city centre on a higher floor for the best views.”
 of 5 bubbles AnnaKW22, 14 Oct 2016 | Read review
“Get a renovated room if possible (higher floors?)”
 of 5 bubbles zainala146, 2 Oct 2016 | Read review
“Don't stay here!”
 of 5 bubbles deborahc512, 2 Oct 2016 | Read review
5 of 5
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