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The Westin Zagreb

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The Westin Zagreb
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1,023 Reviews from our TripAdvisor Community

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Showing 827: English reviews
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Pula
Reviewed 5 days ago NEWvia mobile

I simply love this place! professional and friendly staff at the highest level...magnetic attraction makes the Zen atmosphere that dominates in all areas of the hotel. really cosy rooms and comfortable bed with perfect town view make this place magnificent!

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Thank Petra V
Reviewed 6 days ago NEWvia mobile

I visited this hotel last week I had a lot of comments from the previous visitors , honestly this one of the best high standard in service clean looking after all details the breakfast is one of the best defining the Halal food rooms are well sized and clean although it's a bit old but . All over the hotel...

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Thank Ahmad A
Reviewed 1 week ago NEW

We were very happy having made the right choice to stay in this hotel. It was great from all perspectives: comfort, location, charm, friendliness, breakfast... The staff are so professional and treat everyone with respect and care. All the food are delicious. Our room had everything we wanted and more. I felt we were treated like the only guests in...

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Thank Tom_M8498
Narellan, Australia
Reviewed 1 week ago

Great location close to the heart of the city. A short walk to trams and close to the train station and alternative restaurants. Group check in was a breeze. Well organised by Reception. We got quite a shock from the corridors before entering our room. All the walls were covered with black skid marks from trolleys and suitcases. Judging from...

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1Thank Melvyn C
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, thank you for staying at the Westin Zagreb and thank you for sharing your impressions. We will look into all the points you are bringing up. I am sorry and apologize for the inconveniences you are mentioning during the dinner at our restaurant. I allready discussed it with my f&b team. We are looking into the mentioned matters...

Austin, Texas
Reviewed 1 week ago

Nice location fairly close to the train station (Glavni Kolodor). As a SPG Platinum I was upgraded to a very nice room. That's all I can say nice about this hotel. The food was terrible. The bar short poured the drinks. Seriously, a martini only half-filled the martini glass. The A/C didn't work and blew hot air. The hotel failed...

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Helpful?
Thank Catbert10
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, thank you for staying at the Westin and thank you for the feedback, we appreciate it very much. We are very sorry you did not enjoy all aspects of your stay. In regards to the food and the bar service I'll share your impressions with my f&b team and we will certainly work on the improvement. We are...

Reviewed 2 weeks ago via mobile

Westin is my place to be in Zagreb , great restaurant and staff a fantastic bed makes you sleep well and sound 🔊... however best of the best is the World 🌎 Gym with a great schedule that makes me go back every time I m in town to their classes ...

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Thank Flutsi
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and thank you for the great feedback. We hope to see you back soon. With our best regards

Reviewed 2 weeks ago

It is great hotel and very nice location with all needed amenities that run around 7/24. Staff is excelent and friendly. I would love to mention Karlo and Mislav from front desk since they went extra to help me. I needed computer mouse at 11pm and I got it from them on the front desk. All others do great job...

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Helpful?
Thank Antun M
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin zagreb Hotel and thank you for sharing your impressions online. Thank you for the comments especially those in regards to our staff. We are glad you enjoyed your stay at the hotel and it would be great to see you back soon. With our best regards

Reviewed 3 weeks ago

Location is absolutely superb. Just a few minutes walk to the strict city centre. Quite a few cities attraction nearby and Croatian National Teather, Tesla street with good restaurants. Great staff at the reception, very big recreation centre and gym, good wi-fi. If you want to reach any part of Zagreb by a tram or taxi its perfect place of...

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1Thank Car V
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb Hotel and thank you for the great feedback. We are very happy we succeeded to fulfill your expectations and would truly enjoy to welcome you back upon next opportunity. With our best regards

Manchester, United Kingdom
Reviewed 3 weeks ago via mobile

I was staying in The Westin Zagreb during the Advent in Zagreb. The hotel is located just near the very centre of Zagreb, it is big and well designed, rooms are cosy and luxurious and the staff members will make you feel like home doing everything in their power to meet guests' needs. The hotel also has a beautiful wellness...

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1Thank RobertWrightJr
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, great to hear you enjoyed the hotel and your stay. We hope to be able to welcome you back soon. With best regards,

Cincinnati, Ohio
Reviewed 4 weeks ago via mobile

My colleagues and I stay at thd Westin a lot. The reception, bar and restaurant have recengly been refurbished. Last week we stayed at thd Westin. The weather was unseasonably warm but the A/C didn't work - apparently cooling / heating does not work independently in every room. The WHOLE hotel is either on "heat" or "cool" and right now...

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Thank DrLivingstone41
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, thank you for staying at the Westin Zagreb and thank you for sharing your impression. We are sorry for the inconvenience with the airconditioning. We allready started to work on the automatization of the air condition system and I'm sure that the renovation of the air condition system will resolve the temperature issue in the rooms. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Zagreb

Address: Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Price Range: €88 - €153 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin
Hotel Style:
#2 Spa Hotel in Zagreb
#4 Casino Hotel in Zagreb
#9 Family Hotel in Zagreb
#11 Luxury Hotel in Zagreb
#12 Business Hotel in Zagreb
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Zagreb staff and other travellers.
11 questions
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Questions? Get answers from The Westin Zagreb staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mid and higher floors have great view on the north side”
 of 5 bubbles 974carv, 7 Mar 2017 | Read review
“Starwood Preferred Guest Floor”
 of 5 bubbles Herc-hedonist, 23 Feb 2017 | Read review
“Ask for a room overlooking the city on one of the upper floors, views are great.”
 of 5 bubbles michaelbo2017, 9 Feb 2017 | Read review
“high floor, try the buffet breakfast is excellent!!!”
 of 5 bubbles MalaVrla, 8 Feb 2017 | Read review
“may be you have to ask for a renovated room.”
 of 5 bubbles Vess77, 23 Jan 2017 | Read review
5 of 5