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Ulica Isidora Krshnjavoga 1, Zagreb 10000 Croatia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Zagreb
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 68 hotels in Zagreb
Location
Cleanliness
Service
Value

If you’re looking for a family-friendly hotel in Zagreb, look no further than The Westin Zagreb.

While staying at The Westin Zagreb Hotel, visitors can check out Lotrščak Tower (0.6 mi) and Zagreb 360 (0.6 mi), some of Zagreb's top attractions.

Rooms at The Westin Zagreb provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi.

In addition, while staying at Zagreb Westin guests have access to a concierge and room service. You can also enjoy a pool and an on-site restaurant.

If you like cafes, Westin Zagreb is conveniently located near A most unusual garden, Amélie, and Quahwa.

Zagreb is also known for some great history museums, including Tortureum - Museum of Torture, Archaeological Museum and Andautonia Archaeological Park, and Image of War - Photography Museum, which are not too far from The Westin Zagreb.

The staff at The Westin Zagreb looks forward to serving you during your upcoming visit.

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Room & Suite (453)453
Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Croatian, German
Hotel links
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1,519Reviews23Q+A100Room tips
Traveller rating
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Popular mentions
Damjan B wrote a review 15 Jan
Beograd183 contributions50 helpful votes
I have stayed in this hotel several times and will always be my my preference when traveling to Zagreb. The rooms are super clean and quiet with comfortable beds. The hotel staff is extremely nice, especially the bar and restaurant staff. Major props to them for their nice and professional communication. Will definietly stay at the Westin again for my next trip to Zagreb. Thanks.
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Date of stay: January 2021Trip type: Travelled on business
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fromstockholm1 wrote a review 7 Jan
Beirut, Lebanon94 contributions76 helpful votes
I booked at the Westin after reading the good reviews, and I completely agree with them. This is a great hotel in Zagreb, easy to reach by foot from the city center. The service is fabulous and the rooms are quiet and comfortable. The mattress is extra wonderful, and there is 24 hour room service as well. The breakfast is very good despite the Covid restrictions. The front desk was always there to help, and the level of dedication was really amazing (I needed to get the Covid test done before flying back home, and I had no clue where to go, but the lady at the front desk took her time to search for the correct information and translate it from Croatian). I would definitely go back whenever I'm in Zagreb. Totally recommend.
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Date of stay: October 2020
Value
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Response from Darko Radetić, General Manager at The Westin Zagreb
Responded 4 days ago
Dear Fromstockholm1, Thank you for staying with us and taking the time to share your kind feedback on the Tripadvisor. It was our pleasure to have you as our guest.We are thrilled to hear that we were able to make your stay as much comfortable and nice in this unusual and difficult times.I hope we will welcome you back in near future. Stay safe, Sincerey, Darko Radetic Hotel Manager
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Margaret wrote a review Dec 2020
1,217 contributions261 helpful votes
I'm writing this review from the Millésime lounge of the Sofitel Dubai The Obelisk which opened on 28th October 2020 and can be considered as a real 5 star hotel. I think the hotel industry needs to reconsider its rating system and either increase the range from 1-7 stars or move the old 5 star hotels down to 4 stars. There was nothing particularly wrong with the hotel apart from everything being a bit old and it was comfortable. The guys on reception were very nice. I found a huge piece of black fluff in the toilet when I arrived, not a good sign, and the light on the make-up mirror in the bathroom wasn't working. They were quick to send up a handyman to repair it but after his visit I had to get the room sprayed with air freshener to get rid of the smell of his unwashed armpits, something which is totally unacceptable in any hotel especially a 5 star hotel where all employees should pay attention to their personal hygiene, it just seems obvious. They were quick to send up a bottle of wine as an apology and I appreciated that. There is only one socket by the bed, not great if there are two of you. There was no Sky News or CNN. It's a short taxi ride to the old town but it's a bit far to walk. I used the gym and the swimming pool. The reason I stayed here was for the pool. I think they are a separate entity. The gym equipment was old, crammed together and a lot of it was broken but of course this isn't the hotel's fault. After the pool I went to the beauty salon on the ground floor and had the best medical pedicure I had ever had, the girl really knew what she was doing. I had 3 lovely girls working on my feet, hair and make-up and they completely transformed me. I barely recognized myself when I left and everyone else did a double take when they saw me so I highly recommend the salon. The pedicure was 200kn, the hairdo was 400kn and the make-up was 200kn. I left each girl a 50kn tip. Ladies be warned that hairdressers close early on Saturdays. I moved to the Esplanade hotel the following day which was a real 5 star hotel with an excellent restaurant but no pool or beauty salon. I would stay at the Westin again for a night to use the pool and go to the beauty salon.
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Date of stay: October 2020
Rooms
Location
Service
1 Helpful vote
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Response from Darko Radetić, General Manager at The Westin Zagreb
Responded 2 weeks ago
Dear MargaretinParis, First of all, allow me to thank you for staying with us and as well taking the time to share your feedback with us. I want to sincerely apologize for the lack of our attention in the mentioned omissions. Thank you for pointing it to us and share you good comments about our staff ,especially about front desk and their fast reaction on mentioned issues, and also beauty salon and gym. I certainly agree about the personal hygiene about our whole staff and we have taken the measures already about the mentioned issue. Hotel Westin Zagreb is in preparation for full refurbishment, so we hope we will have an opportunity to welcome you again after it. Sincerely, Darko Radetic Hotel Manager
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mickey w wrote a review Dec 2020
4 contributions
Half of the staff, especially the supervisors were wandering around maskless. They allowed children to wander around the restaurant unsupervised and sit right next to people who were trying to keep their distance. The last 3 days of our stay, the lobby and elevators were endlessly filled with maskless young people congregating in large groups. There were never fewer than 5 people on each elevator, with a wait time of 10 minutes, due to unsupervised children playing games. Zagreb went into lock-down the week after they allowed that.
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Date of stay: November 2020
Cleanliness
Service
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Response from Darko Radetić, General Manager at The Westin Zagreb
Responded 4 weeks ago
Dear Mickeyw743, Thank you for taking the time to share your thoughts regarding your stay. We appreciate you bringing it to our attention. On behalf of the entire team at the Westin Zagreb, I sincerely apologize for falling short and not meeting expectations. We are constantly working on improving the all aspects of services in this unusual times and once again we thank you for choosing to stay with us. Sincerely, Darko Radetic Hotel Manager
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DesertL0vers wrote a review Oct 2020
Scottsdale, Arizona56 contributions14 helpful votes
We stayed at the Westin three times this summer and were very happy all three times. The rooms are comfortable, the hotel is a pleasant 10-minute walk from Jelacic Square, and the price is much more reasonable than Dubrovnik or Esplanada, our favorite. Drinks and food at the bar were surprisingly good. Excellent burgers. Last time we were there, we were charged erroneously, quite a large amount. My mistake was not reacting immediately, but we were rushing to go to the airport. In subsequent conversations and emails with the staff, I was able to get all the erroneous charges reversed and the issue was corrected completely. Thank you reception staff! Will stay there again.
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Date of stay: August 2020
Rooms
Cleanliness
Service
Room Tip: You want city view, it overlooks the city center and the Sljeme mountain in the background.
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Response from Darko Radetić, General Manager at The Westin Zagreb
Responded 13 Oct 2020
Dear DesertLovers, Thank you for choosing The Westin Zagreb Hotel and finding time to share your feedback with us. We are happy to heart hat the accommodation ,service and the food was at the standard and that you enjoyed it. I sincerely apologize for the mistake that happened with overcharging,but glad to know that was promptly resolved. On behalf of the entire Westin team,I want to say thank you very much for choosing us and we are all looking forward to welcome you again during your next visit to Zagreb. Best regards, Darko Radetić Hotel Manager
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PRICE RANGE
US$91 - US$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin zagreb hotel zagreb, westin zagreb, zagreb westin
LOCATION
CroatiaCentral CroatiaZagreb
NUMBER OF ROOMS
349
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Frequently Asked Questions about The Westin Zagreb
Which popular attractions are close to The Westin Zagreb?
Nearby attractions include Croatian National Theatre in Zagreb (0.4 km), Botanical Garden (0.3 km), and Museum of Arts and Crafts (0.3 km).
What are some of the property amenities at The Westin Zagreb?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Zagreb?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Zagreb?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to The Westin Zagreb?
Conveniently located restaurants include Zrno bio bistro, Restoran i Kavana Muzej, and Botaničar.
Are there opportunities to exercise at The Westin Zagreb?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Westin Zagreb have an airport shuttle?
Yes, The Westin Zagreb offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Zagreb located near the city centre?
Yes, it is 0.4 km away from the centre of Zagreb.
Are any cleaning services offered at The Westin Zagreb?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Zagreb?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Zagreb offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.