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Zagreb
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    The Westin Zagreb

    1,078 Reviews
    #15 of 58 Hotels in Zagreb
    Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
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    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$121
          US$116
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          US$121
          US$116
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          US$116
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          Hotwire.comUS$116
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          Traveller (384)
          Room & Suite (362)
          Dining (107)
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          Overview
          4.0
          1,078 reviews
          • Excellent31%
          • Very good42%
          • Average20%
          • Poor5%
          • Terrible2%
          Travellers talk about
          “mimara museum” (15 reviews)
          “indoor pool” (13 reviews)
          “old town” (53 reviews)
          Free Wifi
          Breakfast Buffet
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Pets Allowed
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          5.0 Star Hotel
          All hotel details
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          Rooms
          9 Jul10 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (1,078)
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          1 - 5 of 1,078 reviews

          Reviewed 3 days ago
          Comfortable, Clean, within walking distance of Old Town

          It is not a five star hotel in Western standards but it is a decent and well appointed place to stay which is well situated for walking and exploring the old town. The hotel staff were pleasant and helpful and our room was clean and...More

          Thank Whitechris1
          Response from Darko R, General Manager at The Westin ZagrebResponded 2 days ago

          Thank you for staying with us and good to hear that you enjoyed your stay. Hope to welcome you back soon. With best regards

          Reviewed 3 days ago
          One of the Worst Westin Experience Ever

          It is primarily a hotel for large groups staying for MICE (meetings, incentives, conferencing, exhibitions) or holidays whatever. It is NOT meant for individual travelers at all. People at front office are ever busy catering to group queries and all. As an SPG member I...More

          2  Thank Bablu05
          Response from Darko R, General Manager at The Westin ZagrebResponded 2 days ago

          Thank you for staying at the Westin Zagreb and thank you for sharing your impressions. I am sorry that you did not feel fully satisfied. I will share your impressions with my team and we will certainly work on the improvement. Thank you once again....More

          Reviewed 3 days ago
          Average stay

          This hotel isn't quite close to the centre as i expected but still a good 15 mins walk and you will be in town/major attractions, it is very close to the national theatre which is a big yellow building, so hard to miss. Hotel looked...More

          Thank Reggie_lu
          Response from Darko R, General Manager at The Westin ZagrebResponded 2 days ago

          Thank you for staying with us and thank you for the kind feedback. We hope to be able to welcome you back upon next opportunity. With our best regards

          Reviewed 5 days ago
          Comfortable and well situated for the tourist

          Stayed here as part of a tour group. The room was a good size as was the bathroom. The bath side was quite high and may be difficult for some people to step into to shower or bathe. A good selection of toiletries was available....More

          2  Thank Pauline K
          Response from Darko R, General Manager at The Westin ZagrebResponded 2 days ago

          Thank you for the nice feedback. I am glad you enjoyed your stay. We are looking forward to welcome you back upon next opportunity. With our kindest regards

          Reviewed 5 days ago via mobile
          Mrs B

          Although we had a clean room which was relatively comfortable, we were disappointed upon checking in to be told they didn't actually have a double room available but one with 2 singles.( they did send someone up to push the 2 singles together) The Hotel...More

          Thank Sandra B
          Response from Darko R, General Manager at The Westin ZagrebResponded 3 days ago

          Thank you for staying at the Westin zagreb Hotel and thank you for sharing your impressions. We will look into the points you are bringing up. Thank you once again and we hope to be able to welcome you back. With our best regards

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          About
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$89 - US$177 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Spa Hotel in Zagreb
          • #5 Casino Hotel in Zagreb
          • #9 Family Hotel in Zagreb
          • #12 Luxury Hotel in Zagreb
          • #12 Business Hotel in Zagreb
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 349
          • Reservation Options
          • TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Agoda, Orbitz, Priceline, Hotwire, TripOnline SA, Cheap Tickets, Cancelon, Hotel.de and HotelQuickly so you can book your The Westin Zagreb reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Croatia >
          • Central Croatia >
          • Zagreb
          • Also Known As
          • The Westin Zagreb Hotel Zagreb ,
          • Westin Zagreb ,
          • Zagreb Westin
          Add Photo Photos
          All photos (840)
          Full view
          Traveller (384)
          Room & Suite (362)
          Dining (107)
          Pool & Beach (12)
          Hotel & Grounds (264)
          Bathroom (31)
          Business Centre & Event Rooms (8)
          Family and Play Areas (3)
          Nearby
          Nearby HotelsSee all 58 hotels in Zagreb
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          Nearby Attractions
          Croatian National Theatre in Zagreb
          272 reviews
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          Questions & AnswersAsk a question
          Cpt380
          Hello, I'm considering staying at your property but I noticed a few complaints about the a/c not working properly and Mr. Darko Radetić' answers to this issue : ' We allready started to work on the automatization of the air condition system '.What I would like to know is if the a/c is working as it should and if it can be regulated in the room. Thank you
          22 April 2017|
          Answer Show all 5 answers
          Response from Darko R | Property representative |
          Hello, the A/C system is working as it should and the temperature can be regulated in the room. Best regards
          0
          Votes
          pappylima
          Hello, how would you recommend transferring from the airport to your location? We will be arriving early afternoon on 19 February.
          18 January 2017|
          Answer Show all 5 answers
          Response from Krisztina V | Reviewed this property |
          I remember I read somewhere that the hotel is organizin airport pick-ups. You can also ask them.
          1
          Vote
          Google Translation
          Bowsy
          Dear Westin Zagreb, I noticed that nearly all the hotel responses to poor reviews are almost identical and appear automatically generated "we are looking into your complaints, hope you come back etc..". Based on my previous comments and having allowed some time for you to look into my issues, I would like to know: If the 5 star Westin Hotel Zagreb has now introduced valet parking? If the two broken phones in our room are fixed? If the hotel serves guests at the bar after 1am? Many thanks in anticipation of your response.
          4 January 2017|
          Answer Show all 4 answers
          Response from Darko R | Property representative |
          Dear Bowsy, thank you for your comments and I have to apologize once again for the inconvenience during your stay at our hotel. Regarding to the things you are bringing up, I have personally discussed all the things with my... More
          0
          Votes
          Room Tips
          "Meals are big."
          Read review
          "As for a renovated floor"
          Read review
          "Choose another hotel"
          Read review
          "prefer rooms with view on the old town and not communicating ..."
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