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Grand Hotel Sofia

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Grand Hotel Sofia
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738 Reviews from our TripAdvisor Community

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Showing 499: English reviews
Rotterdam, The Netherlands
Reviewed 22 November 2016

Sofia was our second stop on an South East Europe tour.We choose Grand Hotel for our 3 night stay.Big hotel in a good location .Our room was big enough and room service and staff was very helpfull.Only con we can find find is that the rooms need a renovation.

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Helpful?
Thank RotTheNed
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for taking the time to share this review. We would also like to thank you for the valuable feedback you shared with us, because it all will help us in our ongoing efforts to meet guests’ expectations. We hope it will not be long before we welcome you again as guests of the Grand Hotel...

manchester
Reviewed 20 November 2016 via mobile

A weekend break in Sofia with a stay at the Grand Hotel. The hotel is ideally located with nearby amenities including a Costa coffee outlet a street away. The room we stayed in was large with a decent sized bathroom with toiletries which are replenished daily. The hotel is very nice, but the rooms are in need of an update....

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Helpful?
Thank ali-kaz
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your overall rating of Grand Hotel Sofia as a good hotel. We can assure you that your remarks will be taken into consideration. Please, feel free to share any other recommendations up on your next visit so that my colleagues will make sure that it would be a worthwhile experience for you. Kind Regards,...

A TripAdvisor Member
Level Contributor
9 reviews
3 hotel reviews
1 helpful vote
Reviewed 20 November 2016 via mobile

My day 2 In the heart of Sofia, my room is very nice and clean. The bed is comfortable, the staff is helpful. I got a free upgrade, and an airport pickup. The bathroom has a standing shower and a modern bathtub. I recommend it very much.

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Thank A TripAdvisor Member
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, On the behalf of the entire team I woul like to thank you for staying with us and for your nice words! Thank you also so much for sharing your experience with other tripadvisor readers! We look forward to welcoming you back! Kind Regards, Nikolay Rusev

Reviewed 19 November 2016 via mobile

Had reserved a room for one night. Upon arrival that hotel was nice and staff helpful. Everything seemed to go downhill from there. Called front desk for iron, was told no iron is available?! And the only option is to pay 4.5 Euro to get a shirt ironed!! That was ridiculous for a 5 star hotel. Decided to maybe stay...

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Helpful?
1Thank GranTourismo L
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, It is rather disappointing for our team to read such a feedback. I appreciate your positive comments about our staff and thank you for sharing your experience! I understand you find our price policy inappropriate, but without being familiar with specific details regarding your issue / you could contact me at n.rusev@grandhotelsofia.bg / I could answer that...

Munich, Germany
Reviewed 15 November 2016

Hotel is at a good and central location, we had a big and very comfortable room. For five star hotel we got a great value for money. If we visit Sofia again, we would definitely stay at the same hotel

Review collected in partnership with Galahotels.com
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1Thank dkl301
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience with us shortly and for choosing Grand Hotel Sofia. We look forward to welcoming you back! Kind Regards, Nikolay Rusev

bucharest
Reviewed 8 November 2016 via mobile

Located down town in a very good location, this hotel is an excellent option. Rooms are huge with very spacious and clean bathrooms. Breakfast and hotel bar are not a 5 stars ones 🤔 need improvement in terms of services and especially product quality - prestige product

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Helpful?
Thank stefanrazvan
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share this review and for the overall rating of Grand Hotel Sofia as a good hotel. I would appreciate if you could write me more detaily in regards of our breakfast and bar as all comment are very important to us. You could reach me directly on n.rusev@grandhotelsofia.bg....

Istanbul, Turkey
Reviewed 6 November 2016

when you enter the Grand Hotel Sofia, you will be surrounded by art. you can spend some time in the hotel looking at the sculptures and paintings (you can actually buy them). what else besides art? smiling and resourceful (helping, info about town, etc.) staff. clean rooms. one of the best locations in town. you can easily walk to all...

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Helpful?
Thank AliAyazIstanbul
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you heartily for taking the time to share this wonderful review. It was a real pleasure reading it. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. We would be delighted to welcome you back next time you are in town! Kind Regards, Nikolay Rusev

Reviewed 4 November 2016 via mobile

This hotel interior meets the 5-Star rating it deserves. The rooms are very spacious. The staff speak english and went out of their way to boast about their great historic city, which they have every right to do. The hotel is centrally located and in walking distance the shopping, museums and galleries. Pricing is awesome for food and drink within...

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Thank Dan M
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you sincerely for taking the time to write a review on TripAdvisor and for the high ranking of our service team. Your kind recognition has been very well received. Please accept our apologies that you have experienced some troubles with the airconditioning. I would like to use the opportunity to remind that we have rooms with...

Market Deeping, United Kingdom
Reviewed 28 October 2016

We had a suite which included a one way transfer so decided to use it on the airport to hotel run. Flight was early but hotel driver was there waiting for us and we quickly got from the airport to the hotel. Hotel is ideally situated being within easy walking distance of all the major tourist attractions. Check in was...

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Helpful?
Thank DaveRuss
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your comments about Grand Hotel Sofia. It is very pleasing to read your words and we thank you heartily for taking the time to share your feedback with everyone. Thank you also for drawing our attention to certain aspects of the service we provide! Naturally, we would love to be at your service again...

Winchester
Reviewed 23 October 2016 via mobile

High end hotel great location a stones throw from all the sights. Staff are helpful & speak good English. Wonderful breakfast. Good restaurants just a few minutes walk away. Would definitely go back. Our room was rather warm even when we asked for heating to be turned off.

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Helpful?
Thank passepartout4
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, I am very pleased to learn you have enjoyed your stay at Grand Hotel Sofia and that our level of service surpassed your expectations. Thank you sincerely for taking the time to write a review on TripAdvisor and for commending our service team in this regard. Your kind recognition has been very well received. We look forward...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more   less 

Additional Information about Grand Hotel Sofia

Address: ul.Gen. Gurko 1, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: €75 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Sofia 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Sofia Grand Hotel
Hotel Style:
#1 Romantic Hotel in Sofia
#2 Business Hotel in Sofia
#3 Family Hotel in Sofia
#6 Luxury Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Sofia staff and other travellers.
16 questions
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Questions? Get answers from Grand Hotel Sofia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room with a view.”
 of 5 bubbles afong138, 6 Jan 2017 | Read review
“The grand suite is just too big for one person!”
  • Grand suite shower and tub room
  • Grand suite living and dining area.
  • Grand suite dining and office areas.
  • Grand suite bedroom.
 of 5 bubbles Christmas2010, 18 Dec 2016 | Read review
“Insist on a room facing the gardens.”
 of 5 bubbles wjtourism, 10 Dec 2016 | Read review
“Beautiful view at higher floors (7-9) and those with a veranda”
 of 5 bubbles Almaki, 7 Dec 2016 | Read review
“location, staff, clean, don't stay on the 1st floor”
 of 5 bubbles AliAyazIstanbul, 6 Nov 2016 | Read review
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